“Never buy anything from this company. I bought a bike on this website, they sent me the wrong bike when I wrote about it they told me that the bike which I bought is now sold out. So I wanted to return this bike but there is a problem with their courier. I told them that I will be at home after 3 pm. and please arrange to pick up then... SO their courier was at 1 pm for the bike when I was at work. So they sent me the wrong bike and if I want to return it I need to take a free day from work because of them. This company is a joke! Customer service and company are really bad. I am very disappointed.”
“Giant ARX bike ordered for my 11 y/o son for Xmas. The bike arrived completely disassembled with parts individually wrapped. Handlebar arrived with scrape mark. No assembly instructions.
Giant advised that Winstanley should be building/checking the bike prior to dispatch, but based on the condition received I don't think that this was done.
After a month and a half the right pedal fell off the crank. Winstanley advised the crank wasn't covered by warranty and they could not provide a replacement, leaving us with a bike my son could not use.
I raised a Paypal claim - Winstanley responded by messaging me outside of PayPal telling me they had done nothing wrong and why have I raised a claim.
Contacted Giant Bristol directly. They were fantastic and managed to source a replacement crank for me, which they fitted free of charge. Giant told me they had no record of any conversation with Winstanley regarding my son's bike.
My advice would be to spend the little extra and purchase either from a local bike shop, or one with a better reputation.”
“I've ordered a expensive 600 pounds axs dropper post , I thought I would ring them to find out how long it would take to get to me , after the phone was left ringing for a long time I got through and were very helpful, so I thought .
Yes sir we will find out and ring you back , this didn't happen so I rang again ,different person on the phone again lovely to talk to and again said they would ring me back ,I'm still waiting the following day and still no news on my dropper . Poor service guys 🙄”
“I ordered 2 Kali cycle helmets but only received 1 helmet- and this was a different make. So far, I have been unable to contact the company, despite sending 2 emails and attempting to call them on 3 occasions.”
“Ordered a pair of waterproof socks. But as was getting charged £3.99 delivery so I purchased another item which was the same price as my local supplier. Got an notification to say Amazon was delivering Item. ??? I ordered on there website. Amazon then Attempted to deliver the Socks 3 Times apprantly and on the last attempt, it was refused by customer. This was not possible as it going to a work address thats open 24/7. Contacted support to be told looks like out address was wrong, but turns out it wasnt. Then was told parcel was lost and never had tried to be delivered. So how did they try and deliver 3 times ?? something strange here and another review says something simliar. Yes got refund for socks back but no delivey money. Even asked for good will gesture and 1/2 delivery price and got told no !! I sure they will claim it back ! I have spent a few quid at this place before. But never again. Yes I have another item still to come, lets see if this one arrives, but its now cost me £4 more for the item i could got from my local store.”
“Ordered bike bag, Not delivered. Sent email instant reply to say sorry. Then nothing, sent a further 3 emails, no reply. Avoid at all costs, use the other bike companies. Hopefully I'll get my refund as I ordered through PayPal.”
“So annoyed ordered a bike in advance for Christmas (October) was told it would be dispatched 5-7 days, but after numerous phone calls an emails changing the date of delivery over 8 weeks an still no bike with no date of delivery! Order came but my bike wasn’t on it! I rang on many occasions an no answer! Still states on website 5-7days (lie) They gave me a full refund but now with 3 weeks till Christmas I’m having to now look for another bike else where which isn’t going to be an easy task! Feeling very let down.”
“If I could give it 0 stars I would. Awful!! I ordered a pair of bike gloves before December 2021 and they still haven’t arrived now in April 2022. They kept emailing me saying they will arrive by X date and they never did.”
“Same issue here, placed an order for 2 items that the website said was in stock. Received 2 emails later in the week saying the items are out of stock and to expect delivery in a couple of weeks. The money for this order was taken from my account. I can only hope they actually deliver my order.”
“I cannot stress enough… AVOID THIS COMPANY, DO NOT USE!!!
messed around, lost items, lies, caused me so much stress and wasted time.
Took over a month to get a refund.”
“They advertise items as in stock which are not in stock, but take payment and process an order. Then you chases it up and they tell you it was a mistake and item is not in stock. Total waste of time, avoid the hassle and steer well clear. God knows how this company stays in business.”
“Absolute Joke of a company...the birthday present bike arrived with no saddle(where as I accept that the manufacturer did not box it to begin with,Winstanleys washed there hands of it,there was no urgency for them to sort out and now nearly 3 weeks later with the wrong replacement saddle sent after 2 weeks from the manufacturer and even tho Winstanleys are still advertising that the bike is in stock all of the sudden the bike is not available and I will have to have a refund,my 5 year old daughter is going to be so upset....I wish I had read all the reviews now!!”
“Over £3000 bike unridable as spacer for front wheel missing. After saying they would order and send the part I have heard nothing. They ignore all the chasing emails I have sent and the phone line is dead. Awful, ignorant customer service. My advice is to buy elsewhere.”
“Bike is unusable. Basket went mouldy within a couple of weeks. Bell fell off and brakes broken too. Bike was purchased for daughter's 8th birthday last year 2020
Winstanley have not given me satisfactory response to date..”
“Winstanley sent an incomplete childrens bike and did little to resolve the issue, despite many attempts to contact them - no spare parts or communication - very frustrating!
Spares had to be sourced elsewhere.
Wish I'd read the online reviews before buying here, as many similar.”
“Ordered 2 pairs of pedals with no indication that stock was low. Only received one and was told the other would be sent within 2 weeks. A month on and no pedals and no reply to my email so I have opened a Paypal resolution. I wouldn't use these people again.”
“1 star is to many. Eventually got them to accept faulty bike back on promise of refund. 14 days later ,nothing no money, not answering emails, phone cut off. DO NOT BUY ANYTHING from these people”
