“Update from previous one star review.
27/01/2023. Well, since I have left this review they have been nothing but perfect. Refunded my payment, I re ordered and it was sent the next day. Having issues being so busy and short staffed apparently. I run my own business and everyone deserves a second chance. 5 Stars from me.”
“Having decided on a pair of Exposure Trace cycle lights I found the best price on Winstanley's site so duly ordered a set along with an under saddle mount for the rear. These items were ordered at 1.30pm and contact about my order and information from Winstanley's was very swift along with the order being delivered at 10.30am the next day. An absolute 100% 5 star experience and would thoroughly recommend Winstanley's Bikes Many Thx.”
“Brilliant staff and as I know of the current climate regarding the arrival of parts and bikes they kept me updated throughout, considering the amount of issues with the bike industry this shop have done amazingly !”
“Ordered a new orbea m50 from winstanley bikes on the 14may, arrived the following Friday without issue. Emailed them on the Monday to check all was ok and they responded and confirmed I would receive it this week (which I did). I was concerned having read lots of negative reviews but for me, they were great and delivered as promised. Really pleased with the bike and was packaged securely and tracked delivery through Hermes. Great service for me đź‘Ť”
“I wanted a particular Cube Mountain bike but could not get it anywhere. Tried Winstanleys on line and they had one in correct size at a good price. After reading some poor reviews I was a bit apprehensive. Glad I took the chance. Bike was shipped quickly and arrived in perfect condition and was very easy to put together. Delivery to Ireland was good what with Covid and Christmas.
Absolutely Delighted !”
“Great service. Pre ordered a bike. Emailed company and the expected delivery was too late for the present, Winstanleys refunded our pay pal immediately. Cant fault the response.”
“Ordered my sons bike on Saturday night and it got delivered Tuesday. Brilliant service, some bad comments but I really can't complain.
Box looked a bit shabby but the bike is 100% perfect.”
“After loads of emails back and to with Jenn from customer service.Finally got my order sorted last Friday.Bike arrived with few other bits today.All boxed up and well protected.All I can say is that my experience with them has been second to none.With loads of stock being non existent in a lot of places they had time to keep updating me with what was available.
Must say was very worried once order had been place but my own personal view they have been excellent in dealing with my order.
Only hope that the negative reviews are a blip as I was recommended them by a friend.
Thanks.”
“Bought a bike yesterday from Winstanleys size small which they built while we waited in store. They were really helpful and it felt great size wise in the shop, but when I got it home I was worried it felt too big. Took it back to the store today and asked if they had extra small in stock. They did and again built it while we waited. They suggested I take both bikes outside for a little ride around the car park, and my conclusion was the small felt absolutely perfect, so we ended up going home with the original bike!! The guy who served us was so helpful and didn’t mind at all that he’d built a bike today for nothing! Really felt like I had wasted his time but he assured us it was no problem and the bike had to feel right. Fantastic service, thanks so much Winstanleys, we’ll be back!”
“During a time where bikes are hard to get hold of I ordered a bike for my daughters birthday . When I realised it wasn’t going to reach her in time I got a response immediately from the company offering a refund , within 15minutes or requesting one they had arranged this back into my account . I was very impressed & re-assured so much so that when I couldn’t find the bike any quicker anywhere else I re-ordered it with Winstanley & also ordered myself a bike as well :-)”
“Went down to winstanleys on Friday to order a sram crank. I knew it was out of stock. Very helpful in assisting me. Received confirmation order almost instantly, big thanks to craig for his help and knowledge. Received order today, bare in mind it was bank holiday Monday. Excellent service.”