“Please read the reviews. Terrible terrible and unethical ecommerce business. Advertising stock they dont have, denying other retailers the sale, no worthy communications other than 'we dont have your item in stock - oh after I ordered and paid for it.' Just look at the awful rating and reviews. Do not buy from them.”
“As a e-commerce business owner I made the schoolboy error of not reading the reviews for this place! They have put the wrong postcode on my order and now it’s god knows where? No answer to emails phone permanently turned off, how does this kind of business survive? If you read this I suggest you shop somewhere a little bit more reliable!”
“This is not a fake review unlike most of these 4-5 star ratings. My order number is 002150386-1. THEY HAVE SWITCHED ALL THEIR PHONES OFF. THIS IS THE WORKSHOP NUMBER 07951 867567. This is a genuine review. Please do not believe any of these 4-5 star ratings. I have sent 300+ emails re my order and they still haven’t delivered. I am now committed to sending them 500+ emails per day and this is the reason why.
I first contacted them several weeks ago asking for advice on a mountain bike and accessories to the value of £1400. Even though it took a while for them to reply I thought I’d stick with them as it was a local, family run business. After placing my order I requested a cyclescheme certificate and forwarded it to them. This is where the real problems started. 1 week after sending my certificate, I contacted them to find out if my bike and accessories where ready for collection as it took 2-3 days for items to be built/despatched. They hadn’t even been order yet my cyclescheme certificate had been cashed. 1st alarm bell. Another week passed and no sign of my bike so I went to the shop. After queuing for an hour I was told my bike hadn’t arrived yet. Could I call back later the next week. Next day, my bike arrives boxed up in pieces with most accessories missing. Another trip to the shop. Another hour queuing I was informed my bike would be ready to collect with all parts fitted later in the day and they would contact me. 2 days later and no contact I went back to the shop. Another wait in the queue I finally got into the shop and was told my bike was ready. As he wheeled it out I could see 4 of the 5 accessories I had bought where missing and the part where due in the next 2 days. I asked if I could leave the bike to which the workshop employee replied “you need to take it. We have no room. You can’t leave it here.”🤷🏼♂️ 6 return journeys including one call I received stating 3 of 4 accessories where in the store ready for collection and guess what? I arrive at the store, call the number as required, waited for over an hour as requested as someone was sorting my order and watch customer after customer who arrived after me walk in as I wait outside. Leaving the store raging I get an email saying only 2 of my items are in stock and are ready for collection and I can pick them up any time😂 I’ll follow this on in a few days as this isn’t the half of it. But please please please, do not throw your money into a black hole using this company. You’ve heard of criminals taking advantage during the coronavirus outbreak. Here is one of them.”
“This company has terrible customer service doesn’t answer any emails pop payed over £500 for a bike and nothing no email confirming purchase no reply from emails asking what’s going on and now no reply when asking for a full refund this company is disgusting do not use at all very unhappy”
“Absolutely terrible!! Save your money and go somewhere else folks!
Wish I had read these reviews first,item showed as in stock,1-2 days,phones are turned off constantly,not answering emails,all you get is an automatic response saying that they are busy,a week has passed now with no info/contact at all,
I understand these are tough times at the moment but it takes 2 minutes if that to reply to an email,
Shocking service,safe to say I’ll not be using again and claiming my money back through PayPal”
“Coming up 3 weeks for a bike part. Terrible communication throughout.
Contacted to say if it didnt come today then get back in touch. So I did and they didnt get in touch.
No info on where the part is. Dispatched over 2 weeks ago apparently?”
