“For some reason payment via ApplePay didn’t work, kept saying billing address invalid, but I haven’t changed billing address, it’s same as it’s always been”
“It's not a smooth experience navigating through the site; there is no option to see all products instead i am forced to go page by page; on top of loading speed being below average, i nearly gave up with the site”
“no detail on product / food etc.... not support chinese, website taking so many time to login and login and login but useless, also can't go back to previous page”
Hello Alexandre,
Thank you for sharing and taking the time to write to us of your experiences with our website. Our Team is working on solutions to enhance our displays and better searches for our customers to easier finding what they looking for.
Your feedback helps us continue to improve !
Have a wonderful weekend!
-Teresa
“I forgot my login password and I needed to send "Reset Password request " twice and dialogue to WNP Customer Care once, after 3-time-request and I finally got the password reset - it took a long way to go ahead on completion of my purchase order.”
“It was very annoying trying to check out and being informed an item in the cart was out of stock and that the cart had been updated:
(i) if it is out of stock, why do you even let a customer put it in their cart?
(ii) the cart was NOT updated and it took me a while to work out what I had to do to get the item out of my cart so I could pay for everything else ... there were no instructions.
So checking out was a frustrating experience!”
