“Hi there, i’ve been unsuccessful in reaching the last two times I’ve called. If someone can call me back that would be great 51782869. Delivery was quick and in my opinion efficient. I would like to note the condition the kennel arrived in indicates that it is not new. I took some pictures on the date of delivery as there seems to be some cosmetic issues with the kennel. Damage on the kennel is not aligned with the condition the kennels were in when I looked at it in store and that is quite disappointing. Parts of the kennel looks like its been remelted to fill holes. Also not on the kennels when I looked at them in store. Very disappointed in the condition of the product. The kennel looks like its been damaged and there has been an attempt at a repair.
Regards,”
“My dog gets sick from some of the BARF. I reached out with concerns about cold chain and late delivery. An early delivery first thing would solve for this but I was flatly informed it is not an option. No alternative was offered.”
“Disappointing. I ordered two water bottles for my two small dogs. The picture on the website showed the bottles were for small dogs however when the product arrived they were for large dogs. Nowhere on the product page does it state what type of dog it is for and therefore I went by the photo. I contacted the customer service and although prompt with their replies, it was left up to me to ask if I could return for a refund. Also I was never offered free postage return even though the product issue was not my fault. Therefore this was at my own expense. Very disappointing and experience”
“It said on your site to put the dog's name and phone number in the comment box, there's no comment box. Contacted your support, replied to tell me the same, when I replied and asked to show, no reply received after. Always enjoyed shopping with your site, but not this time!”
“The website could be improved a little. It would be helpful to sort by dog size; we have a small dog like many people do in HK, and it would be much easier if we can select dog food by dog size. I had to scroll through every page and try to read each label to figure out if the dry food was for a big or small dog. Secondly, I would suggest getting a better select of stain removers. Nature's Miracle (1/10) and the Advance formula (2/10) have very low rating for removing urine stain and odor. There another brand called Rocco and Roxie Professional Stain remover that gets 8/10 rating in a survery.”
“The apps is not user friendly, I have to type my email every time when I login, and there is no delivery time for me to choose that is very inconvenient”
