Hello Alexander,
Thank you for sharing with us. If you still have issues with our payment platform you are welcome to contact us at 2552 6200 (whatsapp 9696 6200) or email us customercare@wnp.com.hk. We are happy to assist you through the process.
-Teresa
“This is a very clunky website, it is not mobile friendly - it took me several attempts to get the reset of password which it seems to ask for now it has been up graded. It also took several times to get it to accept the payment.”
“I wanted to buy a litter tray but no measurements were provided in your online site
Almo did not show as a brand when I was looking under cat food
If I click Cat wet food complete diet, a load of random items pop up - not sorted in alphabetical order by brand or by flavour - it took me a while to realise you still sell almo products ... quite a frustrating shopping experience”
“payment is very confusing. After I completed Paypal payment, it ask me to fill in my delivery address, which I filled in many times already, and then it said proceed to payment..”
“As per my last review, the out of stock issues continue on the wet food for dogs. I changed previously as my preferred brands were out and now I find the both my preferred and previous options are now both out!”
Hello Caroline,
We are so sorry to have caused you frustration on our stock issues. Our Teams are working and looking for solutions as we speak. Finding a more stable suppliers to ensure sufficient stocks in the long run.
Kindly bear with us as we tackle out these issues =)
-Teresa
“Out of stock on both our regular dog food. Very upsetting as one of my dogs has skin (allergies) issues and consistency is extremely important which is why we order two different brands and mix them. Just to minimise the potential for disruptions. Very upset that I will need to try new brands over a holiday period.”
“Ordering online for delivery could be greatly improved -- on both the app and website.
(1) Your stock of canned cat and dog food is frequently out (specifically Core Wellness canned cat food and Butcher”
Hello Karen,
Thank you for sharing and taking the time to write. The wellness core canned and Bushel & Butcher by Castor & Pollux stock was unstable and our Team are working hard to find much more reliable source in stocks.
Hopefully future this will be resolve soonest!
-Teresa
“The shopping experience is not good. Should hv a filter to filter out those out of stock . It does not show up as out of stock on the list until u hit add to the cart button. It’s pretty frustrating that you hit all the button only to find out none of it is available. Also, when you use the back button, it does not refresh . It goes blank . You hv to refresh or do the search all over again.”
Hello Daisy, thank you for taking the time to share and list out all the errors & issues with our websites. We really appreciate your effort ! For us to be able to improve better shopping experiences for our customers.
These issues will be handle and work on these filtering for easier searches, out of stock and pages will be sorted out to enhance much friendlier experiences without having to go through these frustration and time wasting results.
-Teresa
