“The website is not very user-friendly. They keep asking you the email address and password, then will go to the robot test. After the robot test, then they will send you back to the email address and password page. You filled in a again, then send you back the robot test. It never ends.”
“1) The website navigation is so slow.
2) Many items from my previous purchases are out of stock and hence I can't re-order. this is an issue for me as my dog is very sensitive to food and we would avoid trying out new snacks as much as possible.”
“the dogfood I usually buy was sold out. Your website didn't suggest to get the same food in a different size. Nor did it suggest any other alternative.
Checkout was complicated as your option for fast checkout via Paypal did not work. I had to try 3 times to get around it.”
Hello Zara,
Thank you for sharing your experiences with us.
Sorry to hear you had to go through again when you switched languages. It must be frustrating to go through your list all over again. Previous we had this issues and it was fixed until now the issue have arise again.
We will have our Team look into it asap.
-Teresa
“The website ordering is not functioning efficiently today. It took several times logging in to order. This needs to be improved.
I have also sent a whatsapp message but am still waiting for a response.”
“The online purchasing experience is poor. Took several attempts to pay before it went through. On the app, it froze and left me with a screen without anywhere obvious to click. Even now, I’m not certain I purchased once or twice.”
Hello Farzaan,
Thank you for sharing your experiences with us. You are welcome to contact us at 2552 6200 or Whatsapp 9696 6200 regards your order.
Have you been using the Andriod or iOS? As our Team is working on the Andriod apps and suggest customers to place their orders through our website.
-Teresa
Hello Vada,
Thank you for sharing and pointing out the errors with our website. Your feedback means a lot for our Team to keep improving our services and experience.
Our Team will be notify of this and will sort them out to ensure our customers gets the quick, simply steps and friendly experience when placing order with us.
-Teresa =)
Hello Choi Mei Yan,
Thank you for sharing. This is definitely not convenient at all especially selecting all items to only have them all disappear when language changes.
This will be worked on with our Team.
-Teresa
“it let me select four different items that i found out at checkout were sold out so i'm not getting as much food as i wanted since i've run out of time to keep going back to find more”
“1. Apple Pay checkout wasn’t working due to some kind of error with delivery address - despite filling it out correctly manually a few times.
2. UI / UX needs refinement. No back buttons means constantly having to go back to Home and restart a search while browsing products.”
Hello Louise,
Thank you for taking the time to write and list out the issues with our apps. We have quite a few more feedback with the same issues and definitely not friendly user at all.
We will have our Team to work on it quicker to tackle this issue for better, easier experiences.
-Teresa
