“I had missed a delivery today -24th August 2021 (which was my fault as I didn't hear the door)
I called XDP (Brierley Hill base) and spoke to a lovely and very helpful lady who said I can collect it if I wish.
She then kindly called me back and to save me a journey the driver - STEPHEN at Brierley Hill depot (DEPOT ID 432), offered to redeliver before going back to the warehouse!
Just amazing service!
The staff really do care about customer service and they go out of their way to ensure they help you as a customer and are highly reliable.
I highly recommend XDP and especially my more local depot as clearly the staff deliver an excellent customer service, with a helpful and professional attitude.
Thanks again to the lady I spoke to over the phone and to STEPHEN the delivery driver for XDP.
I will definitely use their services in future!”
“Delivery happened on time between 7.58 p.m and 9.58 p.m. Didn’t get much notice before but didn’t matter as it was evening and I was at home already. Parcel very easily trackable on site ( haven’t tried the app- didn’t need too). Quick service only waited 3 days from the moment I placed the order till it arrived. Very helpful driver dragged a massive bulky box of total weight of 38kg right in front of my door. Was a bit concerned as ordered spin bike if flywheel will not get damaged but all was in perfect condition when put up together.All in all very good service”
“Parcel was delivered on time as per email and earlier text. Took 3 days from the moment I ordered. Easily trackable on their site (Haven’t tried the app) Friendly driver and very helpful dragged massive bulky box, weight nearly 40 kg right in front of my door. Goods in perfect condition not damaged. Ordered spin bike so was worried flywheel might get damage but all was good.”
“Good first time experience
I’ve ordered expensive gym gear and found my tracking was with this company, after looking at reviews I was dubious and very concerned if my package will turn up! However fast delivery, after collection Which was notified by email and SMS, it was delivered within 24 hours, maybe I got lucky? either way super fast delivery. However please remember, we get what you pay for, so it is higher risk of issues happening, obviously for me this was a lucky roll of the dice.”
“Absolutely disgraceful company, i ordered a bed and it was to be delivered by this company. I had half of the bed delivered 2 days later than it should have, and then after being told the other half would follow shortly in the next few days, i didn't receive it to then be told the week after that it was lost in transit... fast forward another week, the other half of my bed is coming with this company again!. Avoid at all cost, absolutely useless!”
“Received email at 9am informing delivery will be this morning 09.45 - 11.45. I had to quickly rearrange my day. Delivery not arrived. Tried online chat for update, several times and couldn't get through. So the rest of my day is now going to be messed up. Online tracking hasn't shown any movement since I first looked. Bought item via B & Q ..will avoid in future.”
“IF YOU BUY SOMETHING OFF OF EBAY AND HEAR THEY ARE USING XDP, CANCEL YOUR ORDER IMMEDIATELY!
Had shower tray delivered successfully by Screwfix couriers at 8:30am, they rang doorbell and called me. Easy peasy no issues....but when we come to a delivery by a different courier called.... XDP for wall panels, well they are just useless. They take a photo of the door claiming they attempted delivery. I was home all day waiting for this. They didnt ring doorbell or call me. Agreed to deliver again the following Friday instead.
Now I'm notified they attempted on Monday and that they've tried to many time and will make no more attempts. Pathetic.”
“XDP ARE THE WORST COURIER SERVICE. WAS MEANT TO HAVE MY DELIVERY ON THE 21st NOVEMBER. I PLACED THE ORDER ON THE 10th NOVEMBER!!!
I HAVEN'T RECEIVED ANY INFORMATION ON THE DELIVERY AND THEN I RECEIVE A TEXT YESTERDAY WITH A 2 HOUR TIME SLOT. WAITED IN AND NO SHOW. THE MAP SHOWED THE DRIVER AT THE SAME ADDRESS ALL EVENING AND THEN ALL OF A SUDDEN THE MAP DISAPPEARS. NO EXPLANATION. SO I RING THEM USING THE NUMBER I WAS GIVEN BY VERY AND IT TAKES ME TO A CALL CENTRE IN THE PHILIPPINES. THEY CANT EVEN TELL ME ANY INFORMATION OR OF IT WILL TURN UP TODAY. THEY TRIED TO CONTACT XDP DIRECTLY ONLY TO BE SENT TO VOICEMAIL MULTIPLE TIMES. STAY AWAY FROM XDP. IT SEEMS VERY DODGY TO ME AND ALL THE NUMBERS I HAVE BEEN GIVEN ARE MOBILE NUMBERS WHICH IS INSANE THAT A HUGE COMPANY LIKE THIS DOESN'T HAVE A MAIN PHONE LINE ATTACHED TO IT
AWFUL INCOMPETENT COMPANY”
“Twice i have goods failed to be delivered by this company when they say they are going to. they make it impossible to contact them, i have been trying for four days via live chat to find out where my goods are, today as with other days i have been waiting 45min so far and if it is anything like other days it will just disconect shortly. I have to take paid leave to make sure i am home during the delivery slot time, the company i bought the goods from(Wayfair) are well aware of the awful service via this company i have received so Iwont use them again, at the moment i am out of pocket by£200 as wayfair will not refund me until they have located the goods. Just appalling customer service from XDP on all levels.”
“Awful. Avoid at all costs. Check before you buy that this company is not being used to deliver your goods. I ordered four dining chairs and driver refused to carry them up the stairs to my apartment. I'm disabled. The manager told him to take them back to the depo. Disgusting.”
“Delivery did not turn up(sofa)
Tracker said delivered! Sent proof of cctv showing van driving past the house
They have refused to supply supposed photos! Of Delivery and signature directing us to supplier
Due to response can only assume its been stolen not delivered
I will in future check this company is not used when buying items”
“Worst company in the world delivered my item even though I was waiting on a refund.
Took a month to pick them back up and instead on having my refund they redelivered my parcel been 2 months still ongoing
Left it outside in a puddle in the rain also”
“Still awaiting delivery - sat for over a week doing nothing now being prepared for delivery for 6 days and no means of contacting direct worst delivery service ever”
“Absolutely shocking don’t answer phone don’t answer email driver does not come , lost part of my parcel in transit which is a wardrobe snd lost box 2 of 4 but still the other 3 boxes hafe
No arrived been over a week now and nothing 2 Horus on hold
4 days for an email response
And nothing absolute joke”
