XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,364 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 23rd November 2025

Anonymous

XpressFlower 5 star review on 20th October 2025

Janice Tan

XpressFlower 5 star review on 11th October 2025

Anonymous

XpressFlower 5 star review on 2nd October 2025

Aini -

XpressFlower 5 star review on 22nd September 2025

Verified Customer

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Anonymous // 01/01/2019

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“Very helpful and efficient service team”

Helpful Report

Posted 6 months ago

“Poor coordination. When placed order, already told them it’s for Sunday service, no message card needed and detailed instructions was given on delivery. Was still contacted on delivery day to ask for my message and I had to repeat the delivery instructions again. I assumed the instruction for the type of flower arrangement was passed on but it was not and I got a wrong delivery! Frustrating and embarrassing experience to do business with XpressFlower”

Helpful Report

Posted 6 months ago

Dear June, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience and frustration caused. We understand how important it was for everything to be coordinated smoothly, especially for a Sunday service. We regret that your delivery instructions were not properly followed and that you had to repeat them on the day itself, this should not have happened, and we take full responsibility for the miscommunication. Regarding the floral arrangement, we acknowledge that the initial delivery did not meet your expectations. However, once the issue was brought to our attention, our team acted as quickly as possible and went on-site to re-arrange the flowers according to your original request. We’re glad we were able to resolve it on the same day, but we recognize the experience still fell short. Please know that we are reviewing this internally with our team to prevent similar issues moving forward. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to regain your trust. Warm regards, Chuck CS Manager

Posted 6 months ago

“The first time I bought from here. Before sending, it will send a message with photo of the bouquet and ask whether it is ok but for second and third time, I didnt receive it.”

Helpful Report

Posted 6 months ago

Hello Sebastian, Thank you for your valuable feedback. You're absolutely right, our team missed sending a photo of your bouquet prior to delivery, and I sincerely apologize for this oversight. This does not reflect the standard of service we aim to provide. Regarding your previous order, I see that it was placed during Mother’s Day. During peak periods like this, we unfortunately are not always able to send pre-delivery photos due to the high volume of orders being processed. We acknowledge this is a challenge on our logistics side, and we are actively working on improving this aspect so all customers can consistently receive the same level of service, regardless of the season. One of our Customer Service team members will be reaching out to you shortly and will also send you the photo of your order from last Saturday. Again, we sincerely apologize for the inconvenience and are truly grateful for your kind understanding. We hope to have the opportunity to serve you better next time. Warm regards, Chuck CS Manager

Posted 6 months ago

“Service was friendly, fast & awesome. Flowers was delivered on time & well decorated. Nothing much to complain about.”

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Posted 7 months ago

“The order process flow can be improved for a better experience.”

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Posted 7 months ago

“We’ve been buying flowers from Xpressflower for some time and they never disappoint. This was our first time arranging for a pick-up, and the whole process was a breeze — quick, smooth, and hassle-free. The bouquet was for our son and daughter-in-law’s anniversary, and they loved it! Thank you for helping to make their special day even more memorable.”

XpressFlower 5 star review on 3rd June 2025

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Posted 7 months ago

Hello Sanghalan, Thank you so much for your amazing review! We're absolutely delighted to hear that the pick-up process was smooth and that our flowers added a special touch to your son and daughter-in-law's anniversary celebration. Moments like these are exactly why we love what we do! We truly appreciate your continued support and can’t wait to make your next experience just as joyful and memorable. Warmest wishes, Chuck CS Manager

Posted 6 months ago

“I was impressed with their professionalism and customer services. The flowers delivered was fresh and arrived on time. I will definitely consider purchasing from Xpress flower again in the future whenever the need arises. Thank you so much !”

Helpful Report

Posted 7 months ago

Hello Irene, Thank you so much for your kind words! We're truly grateful for your appreciation of our professionalism and customer service. It’s wonderful to hear that the flowers arrived fresh and on time, we always aim to make every order special and stress-free. We’re so glad to know you’ll consider us again in the future, and we look forward to serving you whenever the occasion arises! With heartfelt thanks, Team Xpressflower

Posted 6 months ago

“Fast delivery and deliver with care”

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Posted 7 months ago

“Fast delivery but the price a bit pricey”

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Posted 7 months ago

“XpressFlower have a great number of hampers variety to choose from. Loves the items offered.”

XpressFlower 5 star review on 2nd June 2025

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Posted 7 months ago

“No signature on the delivery order or any pic for us to show that the flower has been delivered.”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you very much for bringing this to our attention. We sincerely apologize for any confusion or concern caused regarding your delivery. Let us look into this matter further. One of our Customer Service representatives will reach out to you shortly to provide the delivery details and proof of delivery for your order. We appreciate your patience and understanding. Best regards, Chuck CS Manager

Posted 7 months ago

“Awsome,creative and easy transaction”

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Posted 7 months ago

“Customer service ordering was smooth and prompt. Keep up the good work!”

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Posted 7 months ago

“Clear instructions and pleasant customer service.”

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Posted 7 months ago

“Good, reliable and easy to buy”

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Posted 7 months ago

“The message card was not delivered together with the flowers. The recipient called your customer service last night at 8.40pm but the person was't helpful and couldn't provide the reason. Please check and update me on this. This is very disappointing and does not reflect well on your company.”

Helpful Report

Posted 7 months ago

Hello Yew Ping, Thank you for bringing this to our attention, and we sincerely apologize for the confusion and inconvenience caused. Upon checking and reviewing the photo we sent, we would like to clarify that the message card was actually clipped inside the bouquet. We’re truly sorry if it wasn’t noticeable at first, that was certainly not our intention. We also regret to hear about your experience with our customer service team and understand how frustrating that must have been. Please be assured that we are addressing this internally and will remind our team to ensure message cards are placed in a more visible spot moving forward to avoid similar issues. Your feedback is extremely valuable, and we are committed to improving our service. Thank you for your understanding and patience. Warm regards, Chuck CS Manager

Posted 7 months ago

“The delivery guy, Anthony was excellent! He arrived promptly, was very friendly, and carefully checked the flowers before handing it over. I would definitely recommend and kuddos to Xpressflower"”

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Posted 7 months ago

“Staff were very helpful and explained in details on buying tand delivering he flower arrangement. Speedy delivery.”

XpressFlower 5 star review on 27th May 2025

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Posted 7 months ago

“Sheryl service is excellent.”

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Posted 7 months ago

“Fast responses and order was smooth.”

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Posted 7 months ago

XpressFlower is rated 4.7 based on 6,364 reviews