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XpressFlower Reviews

4.7 Rating 5,212 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,212 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 4th May 2024

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XpressFlower 5 star review on 10th April 2024

Mr Chor Kwang Tay

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..”

Posted 1 month ago

Dear Mr. Nawaz, Thank you so much for taking the time to share your feedback. We truly appreciate your honesty and apologize for the inconvenience you faced. We completely understand your disappointment with the service you received. It must have been disappointing to have the color of the flowers changed and to find that the photo frame included a picture that wasn't the one you uploaded. We sincerely apologize for the mix-up, as we understand how important it is to maintain the surprise element in such special moments. Your satisfaction is our top priority, and we would like to make things right for you. As spoken we have arrange the replacement of the item you ordered immediately and as a token of apology, we would like to invite you to our garden themed cafe (Knots cafe and living) and will be providing you a voucher which you can use when you visit.. Again, we would also like to extend our sincerest apologies for the inconvenience caused, and we look forward to resolving this matter to your satisfaction. Best regards, Chuck CS Manager

Posted 1 month ago

“Disappointing delivery service. Despite calling and am getting assurance for same day delivery that did not happen. Don’t think I would use you again or recommend your services to anyone.”

Posted 1 month ago

Dear Lu-lyn, Thank you for taking the time to provide us with your valuable feedback on your experience with Xpressflower. We sincerely apologize for the disappointment caused by the delivery service. We understand your frustration when you were given assurance for a same day delivery after calling our hotline and informing our CS but unfortunately, it did not materialize. This is certainly not the level of service we aim to provide to our valued customers like you. We deeply regret the inconvenience caused. We would love to make things right and improve our services. One of our CS colleague will be reaching you to arrange the refund of the delivery surcharge. We will be providing also a Discount voucher which you can use on your next purchase. Once again, we apologize for this unpleasant experience. We truly value your patronage and we hope for an opportunity to serve you better in the future. Warm regards, Chuck CS Manager

Posted 1 month ago

“Embarrassing moment walk pass a coffee shop, saw the flower sent to a coffee shop instead of the bathroom shop arranged. Lack basic knowledge and common sense to check and deliver to correct address. Customer service call already say check and call back but no call back. Tiring to keep call their hotline to follow up with their mistake.”

Posted 2 months ago

Dear Aaron, Thank you so much for taking the time to share your feedback about your recent experience with Xpressflower. We genuinely appreciate your openness and honesty. First and foremost, we would like to apologize for the mix up made by our courier with your order. Upon checking, the driver assigned to your order overlooked the correct shop upon arriving the location. We understand how embarrassing and frustrating this must have been for you. We deeply regret the mistake by our team in not double-checking and delivering to the correct address. This is completely unacceptable and does not meet our standards of service excellence. As per your conversation our CS team, we already instructed our driver to collect back the stand and send it to the correct address. We have also sent you a photo of the item in the actual shop. Once again, we sincerely apologize for this unpleasant experience. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and prevent such mishaps from occurring in the Warm regards, Chuck CS Manager

Posted 2 months ago

“very disappointed with subpar service standards, wonder if Xpressflower is large enough to even have a QA team onboard to rate NPS, etc. I am really very disappointed though it is not cheap, 1st time last time, I'd rather take my money to spend elsewhere, call me if you are keen to find out more.”

Posted 2 months ago

Hi Gabriel I am so sorry for the experience encountered. We will give a whatsapp/call tomorrow morning to understand your feedback. We will definitely do our best to rectify the situation. Thank you for your feedback. Cheers Sam Chief Experience Officer

Posted 2 months ago

“My wife was having lessons and was not able to answer the 10 missed calls from the sender. I had indicated to leave it with the office if sender was not able to contact the recipient. She texted my wife "please have the decency to pick up your call and tell me where do I drop it". Not exactly the best experience on a V-Day.”

Posted 2 months ago

Dear Alan, Thank you so much for taking the time to share your feedback about your recent experience with Xpressflower. We greatly appreciate your honesty and value your thoughts. Firstly, we would like to apologize for the inconvenience caused by the missed calls from the sender. We understand how important it is for our customers to be able to communicate with the recipient, and we sincerely regret any frustration this may have caused. Additionally, we extend our apologies for the unprofessional text message your wife received. We understand that this was not the level of service you expected, especially on Valentine's Day. Please be assured that we will address this issue with our team to ensure it does not happen again in the future. Let us check this internally, one of our CS representatives will be in touch with you within the day. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and hope that you will give us another chance to serve you better in the future. Warm regards, Chuck CS Manager

Posted 2 months ago

“item came destroyed???”

Posted 2 months ago

Dear Keith, Thank you so much for taking the time for sharing your feedback. We truly appreciate customers like you who help us improve our services. We would like to sincerely apologize for the unfortunate incident where your item arrived damaged. Please rest assured that we take this matter very seriously and are currently investigating how this happend. One of our CS will get in touch with you within the day to make everything right. Once again, We apologize for any inconvenience caused and assure you that we will take immediate action to prevent such incidents in the future. Kind regards, Chuck CS Manager

Posted 2 months ago

“visit your store at Jp 3-4 x a year. But 1st time I met a staff at Jurong point who is actually quite rude. I was trying to ask her help re arrange the flower before she continues to wrap as it looks quite weird. She replied with telling me everyone wrapping is different, why u didn’t say earlier and I explained I didn’t know how she plan to wrap till slightly later. And also have enough the flower😅 And started “throwing” ard as she re wrap only to calm down after I told her I’m not trying to argue with is no point. I only want my flower done proper 😅 No receipt given too.”

Posted 3 months ago

Dear Customer, Thank you so much for taking the time to share your feedback about your recent experience us. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologize for the unpleasant encounter you had with one of our staff members at Jurong Point. It is disappointing to hear that you encountered rudeness from our staff, and we understand how it can negatively impact your overall experience with us. Rest assured, we will address this matter with our staff immediately, as providing excellent customer service is our top priority. Your feedback allows us to identify areas for improvement, and we are committed to taking the necessary steps to ensure that a situation like this does not recur in the future. Regarding the issue of not receiving a receipt, we apologize for the oversight. We strongly believe in providing clear and transparent transactions, and we will make sure that this is rectified promptly. Once again, we sincerely apologize for your disappointing experience and any inconvenience caused. We truly value your patronage and would like the opportunity to make it up to you. Is there any contact number where we can reach you directly? Thank you for your understanding and support. We look forward to serving you better in the future. Warmest regards, Chuck CS Manager

Posted 3 months ago

“always last week to get informed this is not stocks able to change this to that ..”

Posted 4 months ago

Hello Michelle, Thank you for the feedback and apologies on the experience. Let us check internally, one of our CS representatives will get in touch with you. Sincerely, Chuck CS Manager

Posted 3 months ago

“While the customer service on order is good, the execution of the service is horrible. someone else's name was added to mine. My staff was surprised to see someone else's name in the wreath! And when emails and messages were sent about it, nobody did anything.”

Posted 4 months ago

Hi Freda, First of all, let me apologize for any inconvenience we have caused with your order. We are sorry that someone else's name was added to your wreath, we know that this is unacceptable and rest assured that we take this matter seriously. As per checking, our CS Rep Angelica received a feedback from you yesterday and was immediately relayed to our fulfillment team which they rectified in less than an hour. Again we are very sorry with any inconvenienced we have caused and rest assured that I will raise this matter to avoid such incident from happening again. As a token of apology, we will want to give you voucher, details will be emailed to you by one of our CS representatives. Thank you so much for your feedback Freda. We hope to have the opportunity to regain your trust in us again. Sincerely, Chuck CS Manager

Posted 4 months ago

“I specifically requested for delivery before 12pm (as the event starts at 12.30pm) on my order as well as confirmation with your staff on same day. However, was disappointed that the delivery was after 12.30pm and the event has started. It also made me very anxious as i ordered the flowers on behalf of my mother. She was very worried and was waiting anxiously. Please do not promise if you are not able to deliver on time. Next time I will not trust the words if your staff.”

Posted 4 months ago

“Crappy service. Promised a same day delivery. Said from 1pm-5pm. Followed by 6pm. Then 6.30pm. Yet flowers not received and email state that item is delivered.”

Posted 6 months ago

Hello Shameer, Thank you for the feedback. Apologies on this experience. Will check on this asap, one of our CS team will be in touch with you shortly. Sincerely, Chuck CS Manager

Posted 6 months ago

“Miss out the remark made prior ordering that delivery to be made before lunchtime”

Posted 7 months ago

Hi Patrick, Thank you so much for taking the time to provide feedback on your recent shopping experience. I'm sorry to hear that the delivery didn't arrive as per your request. We will check on this internally, one of our CS will get i touch with you shortly. Once again, thank you for bringing this to our attention. Kind Regards, Chuck CS Manager

Posted 7 months ago

“Call me and told me will deliver at 10am to 11am . But end up came at 1.20pm. Very poor service. Make me look bad. People cut ribbon and lion dance finsh already then yall send the flower….”

Posted 8 months ago

“Gave me wrong flower, told driver it looks wrong but he said this is what he was given to pass me. I picked a further place from my office so I can make it easier for the driver. Turns out in the end i have to make 3 trips, plus another 20min of waiting for drivers to reach. Wasted my 1h 20min of my work hours where I could be doing something productive.”

Posted 9 months ago

Hello Chan, Thank you so much for your feedback. We really appreciate you taking the time to let us know about your experience and we apologize that it was anything less than perfect. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, it was an uncommon instance rest assured that I will discuss this with the concerned department to avoid this incident and to do better in the future. We imagine this frustratingly wasted your time and we definitely want to make things better. One of our CS representatives will contact you you within the day to address the matter. Sincerely, Chuck CS Manager

Posted 9 months ago

“Second time encountered wrong color in flower as advertised !”

Posted 11 months ago

Hi Sarah, I believe one of our colleagues already contacted you regarding the issue. Apologies if we have not provided you with a service level up to your expectation. However, we would like to get the facts right. Originally we ran out of the purple cabbage flower. In order not to miss your delivery deadline, we ask for your permission, showing you the photo, if it was alright to change to a white cabbage flower. You said you did not like it. By then, we managed to get the purple cabbage flower, replaced it and sent you the photo for confirmation. In summary, the flowers delivered was according to what you ordered. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. We hope that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 11 months ago

“I don’t think u have the experience to do compassionate flower.”

Posted 1 year ago

“anthurium Hawaii colour white with yellow stick in the middle catch my eyes to place order, however the final product presented was in green colour.”

Posted 1 year ago

“Recently bought a bouquet from xpressflower, intending to give my boyfriend a surprise. But it turned out to be an upsetting event… In the checkout form, we were asked to fill in the Recipient's Name and where to send to, and I’ve specifically indicated his official full name and it’s the office I’m sending to and to leave at the reception counter. But it turned out that the bouquet was not attention to anyone (no name written anywhere). I would have expected his full name to be written on the envelope of the card or somewhere open, be it a post-it note, so that the receptionist would know who to pass it to? So the receptionist tried reading the card to find the owner of the bouquet, but that was my personal note to him and I addressed him by nickname.. and the worse is.. not knowing who this person is since I used a nickname, they passed the card around office to find the intended recipient.. OMG! After my feedback, the CS team tried to make up for it by giving me $20 Knots vouchers?! Really.. I don't feel any sincerity in the apology.. And no matter how much vouchers, the damage is already done because of the careless mistake. No longer want to have any dealings with this company...”

Posted 1 year ago

“Delivered late”

Posted 1 year ago

Hi Edwin, We are truly sorry for the late delivery of your order. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. One of our CS representatives will be in touch with you. Sincerely, Chuck CS Manager

Posted 1 year ago

“Order did not processed and sent to the respective collection location. Staff at PLQ service is poor particularly handling the problems caused by the HQ order dept. Couldn't commit to the delay delivery time and also no counter offer.”

Posted 1 year ago

Hi Nicson I apologize for the experience you have encountered. My CS team is reaching out to you tomorrow morning to find out more. I will personally look into your case + investigate what happened. Cheers Sam Chief Experience Officer

Posted 1 year ago

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XpressFlower is rated 4.7 based on 5,212 reviews