XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

Write Your review

Tell us how XpressFlower made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

XpressFlower 5 star review on 19th May 2025

Alexandrea Van Huizen

XpressFlower 5 star review on 8th July 2021

Anonymous

XpressFlower 5 star review on 9th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Suggest you re-look into your process and service level for urgent request. Whilst customer is agreeable to top-up extra for urgent request, you should ensure that their order is being processed accordingly. 2. I do not understand the rationale why your staff request to communicate via HP when i call and just maybe 2 text message later, request to communicate via phone call. Since I was already on the line, why can't they ask for all the info needed?”

Helpful Report

Posted 2 weeks ago

Hi Li Ming, Thank you for sharing your feedback with us. Upon reviewing your order, we noted that everything was confirmed by 3:20 PM, as explained by my colleague and acknowledged by you. For our express delivery service, we require at least three hours to process and deliver an order, ensuring it is carefully prepared and delivered on time. We apologize for the confusion with the communication process during your order. Our usual practice is to handle order details through messaging, as it allows customers to provide information more clearly. After an initial phone call, we often ask if customers are comfortable continuing via text for ease and accuracy. However, we understand your concern and will review our process to improve how we manage urgent orders and streamline communication. Thank you once again for your valuable feedback. We genuinely hope for the opportunity to serve you better in the future. Sincerely, Chuck CS Manager

Posted 2 weeks ago

“Requested for self-collection at the compassone branch at 11am on the 14th but on the day itself, my flowers were not sent to the branch for collection. The worst service i had, considering i have been ordering my flowers from them for a few years.”

Helpful Report

Posted 3 months ago

Dear Jan, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused regarding your self-collection order. As agreed on the day of your scheduled collection, we arranged a complimentary delivery for you to make things right. We have also been trying to reach you via WhatsApp and email to follow up on this matter, but we have yet to receive a response. As a gesture of apology, we have provided you with a voucher for your next order. Once again, we sincerely regret the oversight that led to this inconvenience and the unnecessary trip to our outlet. Please do not hesitate to reach out if you have any further concerns, we are always here to assist you. Best regards, Chuck CS Manager

Posted 2 months ago

“Cooking oil smell in the rose... Meant for special someone~~ ....WhatsApp support reached out..... Edited: Issue was not dealt with. Maybe one way is to have better protection when it comes to grab delivery Increase 1 star Changed it back to 1 star because - shop outlet at northpoint confirmed that they used caspia. Please google what this caspia smell like. And only then, the outlet changed the bouquet using baby breath - which smells nicer”

Helpful Report

Posted 3 months ago

Hi Kw, Thank you for your feedback. Based on your conversation with our CS team, it is likely that the smell came from the GRAB rider's delivery bag. In such cases, you may report this directly to GRAB and request a refund. You can then place a new order, and we will be happy to prepare a fresh one for you. Please let us know if there's anything else we can assist you with. Best regards, Chuck CS Manager

Posted 3 months ago

“though the delivered items looked alright on Photo but unsure in real time. preserved item in vase ? tot was in dome. seriously ! Extremely Poor Wreath Customer / Delivery Service which is not the first tine with the amended messages all not corrected yet delivery without proper checking, update and name of beloved RIP . Many a Times on other deliveries which is so unexpected unpleasing and i have never voice out due to giving chances to your company again and again but this time is again very waste of time , money, energy and trust as you should know the reasons yourselves if you are sincere enough to understand the pain. grief and disappointment. sunmitted as Miss Yin ER however will still use and recommend XpressFlower To All. Hope you all ensure 5 stars all the time all the way on items , cs, delivery.etc”

Helpful Report

Posted 4 months ago

Dear Miss Yin, Thank you for your honest feedback. We’re truly sorry for the shortcomings in our service, especially with the message card changes. This shouldn’t have happened, and we completely understand your frustration and disappointment. I’ll be giving you a call personally to clarify things and address any concerns. We really appreciate your continued support and recommendation, and we’ll do our best to ensure a better experience moving forward. Please let us know if there’s anything we can do to make things right. Best regards, Chuck CS Manager

Posted 4 months ago

“Terrible delivery arrangement.”

Helpful Report

Posted 6 months ago

Hi Felix, Thanks so much for your feedback, and I'm sorry that we didn’t meet your expectations with our delivery service. After checking the details of your order, I see you requested delivery between 9-10 AM. As our customer service team mentioned in your chat, we apologize for not being able to accommodate this due to the planned delivery route, which covers all orders within that time slot. We did offer our block timing service, which prioritizes your order by arranging a separate courier outside the usual schedule. This comes with an extra fee to cover the cost of using a third party courier. I understand you chose not to go with this option, and that’s completely okay. Once again, I’m truly sorry for any inconvenience this may have caused. We really appreciate your understanding and patience, and we’re always looking for ways to serve you better in the future. Sincerely, Chuck CS Manager

Posted 6 months ago

“No idea of how the actual product looks like. Was told by customer care that photo of product delivered requires additional payment. Flabbergasted. First and last time.”

Helpful Report

Posted 7 months ago

“I received a call from a very rude delivery guy at 8:51 pm. I told him I had just parked my car and was heading home from the carpark. He said he would leave the flowers at the door because he needed to rush off for other deliveries. If I was okay with leaving the flowers at the door, why would I pay extra to block the time slot? This is really unacceptable. Additionally, I specifically wanted to receive the flowers personally, not have them handed to anyone else. This is really unacceptable!”

Helpful Report

Posted 7 months ago

Hi Steven, Thank you for bringing this to our attention. I’m truly sorry for the frustrating delivery experience you encountered, especially after paying extra for a specific time slot and expecting to receive the flowers personally. To clarify, the driver was from a third-party courier, but we’ll certainly report this issue to them to ensure it gets addressed. We appreciate your feedback and will do our utmost to prevent this from happening in the future. Our customer service team will reach out to you once we hear back from the courier company. Again, I apologize for the inconvenience, and if there’s anything else we can assist you with, please don’t hesitate to let us know. Cheers, Chuck CS Manager

Posted 7 months ago

“Complaint Regarding Unprofessional Service and Clarification on Add-On I am writing to express my dissatisfaction with the handling of my recent order and the unprofessional service I received from Ms. Lai. I placed an order for Disney Pink Roses in September and added a Mickey plush as an add-on item. Today, just before delivery, I received an email informing me that the Mickey plush would be delivered separately. When I reached out to customer service, Ms. Lai responded that it was too late to combine the items because I hadn’t included a special request. She further mentioned that an additional fee would be required to fulfill such a request. During our conversation, Ms. Lai’s responses were dismissive and lacked professionalism. Instead of addressing my concerns or providing a solution, she shifted the responsibility to me, stating that I should have checked the special instructions column. This response only added to my frustration, as it was not communicated anywhere on your website that all add-on items, such as graduation sticks or cards, would be separated unless specifically requested by the customer. I would like to highlight the impracticality of having add-ons like the Mickey plush delivered separately from the main flower arrangement. These add-ons are meant to complement the flowers and should be included together as a single delivery. It’s unreasonable to expect customers to hold a separate 6-inch plush, graduation sticks, or other add-ons while trying to pose for a photo with the bouquet. Carrying multiple separate items disrupts the intended presentation and makes it difficult for customers to capture a cohesive photo. Imagine holding a bouquet in one hand and a separate plush toy in the other while trying to pose for a graduation or celebration photo—this is neither convenient nor practical. The expectation is that these items are delivered as a unified package so that the customer can present and photograph the flowers and plush together as a single, thoughtful gift.”

Helpful Report

Posted 7 months ago

Dear Jas, I am writing to express our sincerest apologies for the inconvenience you experienced with your recent order. Your feedback is invaluable, and we regret any frustration caused. Our add-on items, such as plush toys, are usually packaged separately in a gift box and delivered alongside the flowers. If you'd prefer the add-ons to be combined with the main flower arrangement, we kindly ask that you indicate this in the Special Instructions or Remarks section when placing your order. Combining these items may require extra wrapping materials, which could result in a small additional fee. We apologize for not making this clear on our website and are working on updating our policies to improve transparency. I also wanted to apologize for the way your concerns were handled by our team member, Ms. Lai. We understand that our response did not address your needs effectively, and we should have provided a more helpful solution. Specifically, Ms. Lai should have offered to explore options to combine the items or arranged for a return of the separate item to better fulfill your request. Please be assured that we are addressing this internally to prevent similar occurrences in the future. To enhance your experience and that of future customers, we are implementing the following measures: Website Updates: We will revise our website to clearly state our policy regarding the delivery of add-on items and the process for requesting combined packaging. Staff Training: We are reinforcing our customer service training programs to ensure all team members handle customer concerns with utmost professionalism and empathy. As a gesture of goodwill, we would be delighted to invite you to our café and provide you with a voucher to use during your visit. We sincerely hope this gesture helps to make things right and that you will consider giving us another opportunity to serve you better in the future. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Should you have any further concerns or need assistance, please don’t hesitate to reach out. Sincerely, Chuck CS Manager

Posted 7 months ago

“This order is made at the Westgate branch. The flower is not fresh and withered. I went to the shop and asked to assemble a Lily bouquet, but pointed out specifically not to include that withered flower in the bouquet. I understand that my order is placed last minute for next day delivery. But using withered flowers is not acceptable.”

Helpful Report

Posted 9 months ago

“You all send flowers without a card??? I pin down my msg to wish recipient on their anniversary but flowers sent without Any msg??? Very, very disappointing... never experience this before...”

Helpful Report

Posted 1 year ago

Hi Mimi, Thank you for your feedback. As per checking with our dispatch team, The message card was slipped and attached with a pin at the side of the bouquet you ordered. One of our CS is already has already contacted you to show the proof of photo with the message card attached to the bouquet. We apologize for all this oversight and would like to assure you that the flowers have been delivered with the message card to the intended recipient as per the photo shared to you by our team Once again, we would like to express our gratitude for sharing your experience with us. We value your continued support and will do our utmost to ensure that your next experience with Xpressflower exceeds your expectations. Warm regards, Chuck CS Manager

Posted 1 year ago

“Delivery was delayed and bouquet was left hanging at the door. It has been been delivered. Delivered means recepient feceived and signed for it. This time round swrvice is horrible.”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you for taking the time to provide us with feedback regarding your recent purchase experience. We truly appreciate your valuable input and we sincerely apologize for the inconvenience caused. As per checking, our CS called you to check if we can extend the delivery until 2pm incase the driver could not make it on time. In which you acknowledge. Luckily our courier still manage to reach the location within the timeslot chosen. However, We are genuinely sorry for the disappointment caused by our courier for not handing the gift to the recipient personally and just leaving it hanging at the door without your instruction. We apologize for all this oversight and would like to assure you that the flowers have been delivered to the intended recipient as per the photo of the location we have shared. Once again, we would like to express our gratitude for sharing your experience with us. We value your continued support and will do our utmost to ensure that your next experience with Xpressflower exceeds your expectations. Warm regards, Chuck CS Manager

Posted 1 year ago

“We had informed in the morning 12/05/24 That’s please deliver before 3pm 1.36pm was told soon to deliver to your place Till now 3.02pm has yet to receive and has inform the shop that we are leaving the home and no one able to open the lift door as due to security Very terrible service”

Helpful Report

Posted 1 year ago

Dear Gary, Thank you so much for taking the time to share your feedback. We are sorry for the confusion with regards to the delivery schedule. Hoping that you understand, during peak periods like Mother's day, we are not able to arrange a specific timing of the orders. We are processing thousand of orders during this time. Hence, arrival of each item will depend on the planned delivery route of our couriers. Thank you once again for reaching out to us and giving us the chance to rectify the situation. We are truly sorry for the confusion and inconvenience caused and we appreciate your patience. Best regards, Chuck CS Manager

Posted 1 year ago

“I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..”

Helpful Report

Posted 1 year ago

Dear Mr. Nawaz, Thank you so much for taking the time to share your feedback. We truly appreciate your honesty and apologize for the inconvenience you faced. We completely understand your disappointment with the service you received. It must have been disappointing to have the color of the flowers changed and to find that the photo frame included a picture that wasn't the one you uploaded. We sincerely apologize for the mix-up, as we understand how important it is to maintain the surprise element in such special moments. Your satisfaction is our top priority, and we would like to make things right for you. As spoken we have arrange the replacement of the item you ordered immediately and as a token of apology, we would like to invite you to our garden themed cafe (Knots cafe and living) and will be providing you a voucher which you can use when you visit.. Again, we would also like to extend our sincerest apologies for the inconvenience caused, and we look forward to resolving this matter to your satisfaction. Best regards, Chuck CS Manager

Posted 1 year ago

“Disappointing delivery service. Despite calling and am getting assurance for same day delivery that did not happen. Don’t think I would use you again or recommend your services to anyone.”

Helpful Report

Posted 1 year ago

Dear Lu-lyn, Thank you for taking the time to provide us with your valuable feedback on your experience with Xpressflower. We sincerely apologize for the disappointment caused by the delivery service. We understand your frustration when you were given assurance for a same day delivery after calling our hotline and informing our CS but unfortunately, it did not materialize. This is certainly not the level of service we aim to provide to our valued customers like you. We deeply regret the inconvenience caused. We would love to make things right and improve our services. One of our CS colleague will be reaching you to arrange the refund of the delivery surcharge. We will be providing also a Discount voucher which you can use on your next purchase. Once again, we apologize for this unpleasant experience. We truly value your patronage and we hope for an opportunity to serve you better in the future. Warm regards, Chuck CS Manager

Posted 1 year ago

“Embarrassing moment walk pass a coffee shop, saw the flower sent to a coffee shop instead of the bathroom shop arranged. Lack basic knowledge and common sense to check and deliver to correct address. Customer service call already say check and call back but no call back. Tiring to keep call their hotline to follow up with their mistake.”

Helpful Report

Posted 1 year ago

Dear Aaron, Thank you so much for taking the time to share your feedback about your recent experience with Xpressflower. We genuinely appreciate your openness and honesty. First and foremost, we would like to apologize for the mix up made by our courier with your order. Upon checking, the driver assigned to your order overlooked the correct shop upon arriving the location. We understand how embarrassing and frustrating this must have been for you. We deeply regret the mistake by our team in not double-checking and delivering to the correct address. This is completely unacceptable and does not meet our standards of service excellence. As per your conversation our CS team, we already instructed our driver to collect back the stand and send it to the correct address. We have also sent you a photo of the item in the actual shop. Once again, we sincerely apologize for this unpleasant experience. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and prevent such mishaps from occurring in the Warm regards, Chuck CS Manager

Posted 1 year ago

“very disappointed with subpar service standards, wonder if Xpressflower is large enough to even have a QA team onboard to rate NPS, etc. I am really very disappointed though it is not cheap, 1st time last time, I'd rather take my money to spend elsewhere, call me if you are keen to find out more.”

Helpful Report

Posted 1 year ago

Hi Gabriel I am so sorry for the experience encountered. We will give a whatsapp/call tomorrow morning to understand your feedback. We will definitely do our best to rectify the situation. Thank you for your feedback. Cheers Sam Chief Experience Officer

Posted 1 year ago

“My wife was having lessons and was not able to answer the 10 missed calls from the sender. I had indicated to leave it with the office if sender was not able to contact the recipient. She texted my wife "please have the decency to pick up your call and tell me where do I drop it". Not exactly the best experience on a V-Day.”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you so much for taking the time to share your feedback about your recent experience with Xpressflower. We greatly appreciate your honesty and value your thoughts. Firstly, we would like to apologize for the inconvenience caused by the missed calls from the sender. We understand how important it is for our customers to be able to communicate with the recipient, and we sincerely regret any frustration this may have caused. Additionally, we extend our apologies for the unprofessional text message your wife received. We understand that this was not the level of service you expected, especially on Valentine's Day. Please be assured that we will address this issue with our team to ensure it does not happen again in the future. Let us check this internally, one of our CS representatives will be in touch with you within the day. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and hope that you will give us another chance to serve you better in the future. Warm regards, Chuck CS Manager

Posted 1 year ago

“item came destroyed???”

Helpful Report

Posted 1 year ago

Dear Keith, Thank you so much for taking the time for sharing your feedback. We truly appreciate customers like you who help us improve our services. We would like to sincerely apologize for the unfortunate incident where your item arrived damaged. Please rest assured that we take this matter very seriously and are currently investigating how this happend. One of our CS will get in touch with you within the day to make everything right. Once again, We apologize for any inconvenience caused and assure you that we will take immediate action to prevent such incidents in the future. Kind regards, Chuck CS Manager

Posted 1 year ago

“visit your store at Jp 3-4 x a year. But 1st time I met a staff at Jurong point who is actually quite rude. I was trying to ask her help re arrange the flower before she continues to wrap as it looks quite weird. She replied with telling me everyone wrapping is different, why u didn’t say earlier and I explained I didn’t know how she plan to wrap till slightly later. And also have enough the flower😅 And started “throwing” ard as she re wrap only to calm down after I told her I’m not trying to argue with is no point. I only want my flower done proper 😅 No receipt given too.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you so much for taking the time to share your feedback about your recent experience us. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologize for the unpleasant encounter you had with one of our staff members at Jurong Point. It is disappointing to hear that you encountered rudeness from our staff, and we understand how it can negatively impact your overall experience with us. Rest assured, we will address this matter with our staff immediately, as providing excellent customer service is our top priority. Your feedback allows us to identify areas for improvement, and we are committed to taking the necessary steps to ensure that a situation like this does not recur in the future. Regarding the issue of not receiving a receipt, we apologize for the oversight. We strongly believe in providing clear and transparent transactions, and we will make sure that this is rectified promptly. Once again, we sincerely apologize for your disappointing experience and any inconvenience caused. We truly value your patronage and would like the opportunity to make it up to you. Is there any contact number where we can reach you directly? Thank you for your understanding and support. We look forward to serving you better in the future. Warmest regards, Chuck CS Manager

Posted 1 year ago

“always last week to get informed this is not stocks able to change this to that ..”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you for the feedback and apologies on the experience. Let us check internally, one of our CS representatives will get in touch with you. Sincerely, Chuck CS Manager

Posted 1 year ago

XpressFlower is rated 4.7 based on 6,044 reviews