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XpressFlower Reviews

4.7 Rating 5,265 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,265 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

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XpressFlower 5 star review on 13th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“flower does't match the given picture advertised on website, my girlfriend doesn't like”

Posted 2 years ago

Hi Derrick, Thank you for the feedback. I'm sorry for this experience, we always aim for customer satisfaction. Please be assured that we are investigating and will be seeking to resolve the issue as soon as possible. One of our CS will be in touch if there is any information that we need, but in the meantime, thank you for taking the time to raise this issue. Sincerely, Chuck CS Manager

Posted 2 years ago

“very disapointed. that totally different with the catalog.”

Posted 2 years ago

Hi Yoyo Thank you for the feedback. One of my CS staff will be reaching out to you asap to understand what happened. We will also check internally. Cheers Sam Chief Experience Officer

Posted 2 years ago

“This time, the experience was extremely horrible. 12 roses became 9 and on Valentine's Day!! I can accept that your people are busy but busy to the point that they miss simple instructions on the no. of roses? Will definitely consider and reconsider before using your services again.”

Posted 2 years ago

Hi Timothy I am so sorry for the experience encountered. This should not have happened and the lapse in our QC for your order was unacceptable. I believe my CS Manager Chuck has reached out to you to apologize. We have arranged for a partial refund of the bouquet and at the same time, we would like to invite you to drop by our Garden Theme cafe to enjoy a meal with a Gift Voucher. Once again I apologize for the experience you encountered. We must and will do better. Cheers Sam Chief Experience Officer

Posted 2 years ago

“I paid for 10 tulips but only give 9 and with one small yellow flower (look like not open yet tulip), I paid $10 for 3-4pm block timing but flower already at 2, pick up at 3, received 4:10”

Posted 2 years ago

Hello Andy, Thank you for the feedback. Apologies on this, let me check what happened and we will get back to you asap. rest assured that we will make this right for you. Sincerely, Chuck CS Manager

Posted 2 years ago

Hi Andy, Thank you for taking our call earlier and apologies again for the unpleasant experience. We take feedback from our customers very seriously and have already forwarded your concerns to the concerned departments to avoid such incident from happening again. As promised, we will be refunding 20% from the total amount of your order. We also want to invite you in our garden-themed Knots Café, We would appreciate it very much if you would give me a chance to make things right. Keep safe and have a great evening! Cheers, Chuck CS Manager

Posted 2 years ago

“Was my repeat order.”

Posted 2 years ago

“I feel it was too costly for such a simple arrangement. Quite disappointed. In the picture there is a ribbon but when it was not there.”

Posted 2 years ago

Hi Santhi Thank you for your feedback about the product, I have forwded this to my marketing team. With regards to the missing ribbon, I apologize on behalf of my team. One of my CS will reach out to you tomorrow. We would like to extend our apology with a voucher to our garden-themed Knots Cafe. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

“i bought a bouquet of Tulips in Plaza Singapura branch and the lady was very accommodating and very helpful. the same bouquet on the same day leaked when I was in Vivo city. i went to Vivo City branch and one lady was willing to replace the plastic that ensures the water stays inside. But, one unpleasant and rude lady named Gwen says no, we cant do that and it’s not for free. to preserve the hardwork done by Plaza Singapura Branch, we opted for it to be checked still and replaced. i was charged with $10.70 for a plastic and wrapper some of which was reused and the whole bouquet came out so ugly. please educate your staff on customer etiquette and how to talk to paying customers. She was very rude and she’s working in a flowershop that supposed to bring joy. thank you. Merry Christmas.”

Posted 2 years ago

“Dissapointed”

Posted 2 years ago

Dear Archie, We would like to apologize for this unfortunate experience and also take this opportunity to thank you for giving us a chance to make it up to you. We like to assure you that we take all feedback seriously and make sure that the same incident will not happen again. On behalf of Xpressflower, we would like to invite you to our garden-themed cafe, Knots Cafe and Living and will also be sending you a voucher shortly. Again, we hope you accept our sincere apology and thank you for choosing us. Kind regard, Herlene Chia Retail Manager

Posted 2 years ago

“My fiancé pre-ordered a bouquet last Wednesday to be collected on Sunday for our proposal. I didn’t know what kind of reference photos he showed the florist, but the bouquet was so bad to the point that even an untrained eye can tel that this is not up to standard. Here’s why: 1. The colour coordination sucks. Why are there so many white and green roses when they obviously aren’t the main colours? It looks like a vegetable bouquet instead of a flower bouquet? 2. The number of red roses aside, they aren’t even properly positioned? Why are they at the back where you can barely see them. And why is the 3rd stalk weirdly separated? Honestly, I don’t think anyone would buy this bouquet if it’s displayed at their storefront. It’s literally worser than their readymade selection. Checked with my fiancé if the salesperson mentioned any limitations (ie flowers not in season or only certain flowers can be used due to budget) but the salesperson didn’t mention anything. I even asked him for the reference photo to see what exactly did he request for and well, you can tell that the bouquet we received was entirely different. Unfortunately, my fiancé didn’t have time to express his disappointment as he was rushing for the proposal. But objectively speaking, the bouquet is so below standards that I couldn’t just let it slide. 1 star review for sure.”

Posted 2 years ago

Dear Customer I am so sorry for the experience you encountered. I just drop a personal email to find out more information so that we can get this right. Cheers Sam Chief Experience Officer

Posted 2 years ago

“Twice in a row, recipient’s contact details were not captured even after entering it during ordering through website.”

Posted 2 years ago

Dear Redzuan Dolah, We are very sorry for the unfortunate experience. Allow us to look into this matter and reach out to you soon. Thank you for your kind understanding. Kind regards, Herlene Chia Retail Manager

Posted 2 years ago

“I bought I ❤️ U, but was delivered U ❤️ I.”

Posted 2 years ago

“Very disappointed, my friend love purple or lilac flowers, but the flowers deliver is pink rose.”

Posted 2 years ago

“Hi the flower sent was wilted. Very disappointed as I paid over $100 for it.”

Posted 2 years ago

“Delivery was prompt.. Flowers seem ok, but died very fast - we were wondering why until ...(see attached photo) 1. cello tapes were left with individual stalks, causing them to wither faster. should have taken them out. 2. lazy way out by florists 3. we buy flowers all the time so we will always open up and see.. surprise motherf**ker.... its like a maid cleaning the surface of the kitchen counter but left the plates in the drawers dirty Also, are there supposed to be fake leaves (see pic) as well? if i wanted fake plant i would go to pollyana instead of a florist enuff said.....”

Posted 2 years ago

Dear Customer We are so sorry for the experience. This should not be happening and we will be investigating the incident seriously to get to the bottom of this. As it is midnight now, I will get one of our CS Team to contact you tomorrow morning asap to resolve this. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

“The requirement was not met. We provide picture and specified the kind of flowers we like to have more in the bouquets, we even pay extra for the spec room requirement. However, the result was just bad. You guys can refer to the photos that I uploaded. And you can easily differentiate which one is the request and which one is the result.”

Posted 2 years ago

Hi, I'm sorry for this experience. We would like the opportunity to investigate your feedback further. Please could you contact me at cs@xpressflower.com or call our team at 6280-1007? We’ll work with you to resolve this issue as quickly as possible. Looking forward to hearing from you. Sincerely, Chuck CS Manager

Posted 2 years ago

“I spoke with customer service 3 times over the last 24hrs asking for advice as I need to put a mix of both English and Chinese wordings on the flower wreath I ordered. One first call, I was advised to make the order first and then call in for assistance giving the order number. The second and third calls I made, I was told that someone who can advise me will call me back immediately. However, I waited patiently and no one did call me. I even double checked to make sure that Xpressflower has my number. This is not the first time I've ordered from Xpressflowers... but this will likely be the last. Totally disappointed.”

Posted 2 years ago

Hi Vincent, We apologize for the lapse in our service. My CS team failed to ensure that one of our Chinese customer service agents contact you. This is not acceptable and we need to do better. We have identified the individual and will contact an internal remediate training with her. One of my CS supervisor will reach out to you, we can get our Chinese speaking agent to get the information from you and change the message. Your sincerely Sam Chia Chief Experience Officer Xpressflower

Posted 2 years ago

“Unfortunately, this was the saddest and most overpriced bouquet I’ve ever received! Much better florists out there deliver far higher quality products!”

Posted 2 years ago

Hi Gemma, We are truly sorry for this experience. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. Will check on this personally, one of our CS will be in touch soon to discuss your concerns. Sincerely, Chuck CS Manager

Posted 2 years ago

“I had called the hotline to ensure I can switch the flowers to red roses, on the purchase form, again I had indicated that this switch should happen. On WhatsApp message, again I reminded that this needs to be done. But the wrong bouquet still was delivered. See my WhatsApp for pic of delivered item.”

Posted 2 years ago

Hi Felicia We are so sorry about the experience encountered. This should not have happened and I apologize on behalf of our team. This issue was escalated to me and I will personally look into the QC lapse. My CS has reached out to you to arrange for recovery and we would like to invite you and your recipient to our garden-themed knots cafe. Cheers Sam Chia Chief Experience Officer Xpressflower

Posted 2 years ago

“I have ordered flowers with you several times lately. Today’s bouquet was done poorly in comparison with my last order (Aug 12). Pretty much similar bouquet. Have just spoken with your customer care officer and reported in detail.”

Posted 2 years ago

Hello Jorgen, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We would like to discuss this further so that we can rectify the situation. Our Outlet Manager in-charge will be in touch with you shortly. Sincerely, Chuck CS Manager

Posted 2 years ago

“The lilies are not fresh, I was embarrassed with such poor quality flowers sent. :(”

Posted 2 years ago

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XpressFlower is rated 4.7 based on 5,265 reviews