XpressFlower Reviews

Name: XpressFlower
Rating: 4.69

4.7 Rating 5,264 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 5,264 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2024

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought a bouquet from xpressflower, intending to give my boyfriend a surprise. But it turned out to be an upsetting event… In the checkout form, we were asked to fill in the Recipient's Name and where to send to, and I’ve specifically indicated his official full name and it’s the office I’m sending to and to leave at the reception counter. But it turned out that the bouquet was not attention to anyone (no name written anywhere). I would have expected his full name to be written on the envelope of the card or somewhere open, be it a post-it note, so that the receptionist would know who to pass it to? So the receptionist tried reading the card to find the owner of the bouquet, but that was my personal note to him and I addressed him by nickname.. and the worse is.. not knowing who this person is since I used a nickname, they passed the card around office to find the intended recipient.. OMG! After my feedback, the CS team tried to make up for it by giving me $20 Knots vouchers?! Really.. I don't feel any sincerity in the apology.. And no matter how much vouchers, the damage is already done because of the careless mistake. No longer want to have any dealings with this company...”