XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 10th March 2024

611

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the customer service on order is good, the execution of the service is horrible. someone else's name was added to mine. My staff was surprised to see someone else's name in the wreath! And when emails and messages were sent about it, nobody did anything.”

Helpful Report

Posted 1 year ago

Hi Freda, First of all, let me apologize for any inconvenience we have caused with your order. We are sorry that someone else's name was added to your wreath, we know that this is unacceptable and rest assured that we take this matter seriously. As per checking, our CS Rep Angelica received a feedback from you yesterday and was immediately relayed to our fulfillment team which they rectified in less than an hour. Again we are very sorry with any inconvenienced we have caused and rest assured that I will raise this matter to avoid such incident from happening again. As a token of apology, we will want to give you voucher, details will be emailed to you by one of our CS representatives. Thank you so much for your feedback Freda. We hope to have the opportunity to regain your trust in us again. Sincerely, Chuck CS Manager

Posted 1 year ago

“I specifically requested for delivery before 12pm (as the event starts at 12.30pm) on my order as well as confirmation with your staff on same day. However, was disappointed that the delivery was after 12.30pm and the event has started. It also made me very anxious as i ordered the flowers on behalf of my mother. She was very worried and was waiting anxiously. Please do not promise if you are not able to deliver on time. Next time I will not trust the words if your staff.”

Helpful Report

Posted 1 year ago

“Crappy service. Promised a same day delivery. Said from 1pm-5pm. Followed by 6pm. Then 6.30pm. Yet flowers not received and email state that item is delivered.”

Helpful Report

Posted 1 year ago

Hello Shameer, Thank you for the feedback. Apologies on this experience. Will check on this asap, one of our CS team will be in touch with you shortly. Sincerely, Chuck CS Manager

Posted 1 year ago

“Miss out the remark made prior ordering that delivery to be made before lunchtime”

Helpful Report

Posted 1 year ago

Hi Patrick, Thank you so much for taking the time to provide feedback on your recent shopping experience. I'm sorry to hear that the delivery didn't arrive as per your request. We will check on this internally, one of our CS will get i touch with you shortly. Once again, thank you for bringing this to our attention. Kind Regards, Chuck CS Manager

Posted 1 year ago

“Call me and told me will deliver at 10am to 11am . But end up came at 1.20pm. Very poor service. Make me look bad. People cut ribbon and lion dance finsh already then yall send the flower….”

Helpful Report

Posted 1 year ago

“Gave me wrong flower, told driver it looks wrong but he said this is what he was given to pass me. I picked a further place from my office so I can make it easier for the driver. Turns out in the end i have to make 3 trips, plus another 20min of waiting for drivers to reach. Wasted my 1h 20min of my work hours where I could be doing something productive.”

Helpful Report

Posted 1 year ago

Hello Chan, Thank you so much for your feedback. We really appreciate you taking the time to let us know about your experience and we apologize that it was anything less than perfect. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark, it was an uncommon instance rest assured that I will discuss this with the concerned department to avoid this incident and to do better in the future. We imagine this frustratingly wasted your time and we definitely want to make things better. One of our CS representatives will contact you you within the day to address the matter. Sincerely, Chuck CS Manager

Posted 1 year ago

“Second time encountered wrong color in flower as advertised !”

Helpful Report

Posted 2 years ago

Hi Sarah, I believe one of our colleagues already contacted you regarding the issue. Apologies if we have not provided you with a service level up to your expectation. However, we would like to get the facts right. Originally we ran out of the purple cabbage flower. In order not to miss your delivery deadline, we ask for your permission, showing you the photo, if it was alright to change to a white cabbage flower. You said you did not like it. By then, we managed to get the purple cabbage flower, replaced it and sent you the photo for confirmation. In summary, the flowers delivered was according to what you ordered. Again, We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. We hope that you will still keep us in mind the next time you plan to order on your upcoming occasions. Thank you for your understanding and have a great day ahead. Sincerely, Chuck CS Manager

Posted 2 years ago

“I don’t think u have the experience to do compassionate flower.”

Helpful Report

Posted 2 years ago

“anthurium Hawaii colour white with yellow stick in the middle catch my eyes to place order, however the final product presented was in green colour.”

Helpful Report

Posted 2 years ago

“Recently bought a bouquet from xpressflower, intending to give my boyfriend a surprise. But it turned out to be an upsetting event… In the checkout form, we were asked to fill in the Recipient's Name and where to send to, and I’ve specifically indicated his official full name and it’s the office I’m sending to and to leave at the reception counter. But it turned out that the bouquet was not attention to anyone (no name written anywhere). I would have expected his full name to be written on the envelope of the card or somewhere open, be it a post-it note, so that the receptionist would know who to pass it to? So the receptionist tried reading the card to find the owner of the bouquet, but that was my personal note to him and I addressed him by nickname.. and the worse is.. not knowing who this person is since I used a nickname, they passed the card around office to find the intended recipient.. OMG! After my feedback, the CS team tried to make up for it by giving me $20 Knots vouchers?! Really.. I don't feel any sincerity in the apology.. And no matter how much vouchers, the damage is already done because of the careless mistake. No longer want to have any dealings with this company...”

Helpful Report

Posted 2 years ago

“Delivered late”

Helpful Report

Posted 2 years ago

Hi Edwin, We are truly sorry for the late delivery of your order. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. One of our CS representatives will be in touch with you. Sincerely, Chuck CS Manager

Posted 2 years ago

“Order did not processed and sent to the respective collection location. Staff at PLQ service is poor particularly handling the problems caused by the HQ order dept. Couldn't commit to the delay delivery time and also no counter offer.”

Helpful Report

Posted 2 years ago

Hi Nicson I apologize for the experience you have encountered. My CS team is reaching out to you tomorrow morning to find out more. I will personally look into your case + investigate what happened. Cheers Sam Chief Experience Officer

Posted 2 years ago

“Did not received”

Helpful Report

Posted 2 years ago

Hi Kevin Thank you for your feedback and sorry for the slight hiccup. Our CS team has connected with you with regard to your feedback. - Our Driver sent it to the wrong block, he sent to block XXXB instead of XXXC. - He managed to recover the item and sent the item to within the 1 to 6pm timeslot as the order Cheers Sam Xpressflower Cheers Sam Chief Experience Officer

Posted 2 years ago

“The recipient only received the flower and item at around 2pm but had paid for the deliver to be deliver between 9am-12.59pm which cost more than the other available slots timing. It is important to deliver within the timing which customer had requested! Utterly unacceptable!”

Helpful Report

Posted 2 years ago

Hi James, We are very sorry for this experience. Our courier arrived on time, however, she missed the special instruction to leave the item at the door if no one is around. We are usually known for our prompt service and always aim for 100% customer satisfaction. We feel terrible that we missed the mark this time. As part of our policy, we will be refunding the delivery surcharge of your order and will be giving a voucher which you can use at our garden-themed cafe Knots Cafe and Living. One of our CS representatives will be in touch with you within the day. Again, we're very sorry. Please be assured we will evaluate what we need to do to prevent your experience from happening again. Sincerely, Xpressflower Team

Posted 2 years ago

“I SAY DO NOT CALL BEFORE DELIVERY! ONLY CALL IF RECIPIENT IS NOT PRESENT!! RUIN ALL MY PLAN!! WHAT IS DELIVERY MAN THINKING ?????”

Helpful Report

Posted 2 years ago

Hi Chloe, We are usually known for our attention to detail and are truly sorry that this did not reflect on your recent purchase. One of our supervisors will contact you within the day to discuss your concerns further. Thank you, Chuck CS Manager

Posted 2 years ago

“disappointed. flowers not fresh”

Helpful Report

Posted 2 years ago

“Online payment did not work. After 3 failed attempts, I had to request the CS representative to provide me with a payment link via chat. Sender Names were different from what I specified in the order. The actual card in the flower arrangement had "President and CEO" added in the end which we did not ask for. It was embarrassing.”

Helpful Report

Posted 2 years ago

“My first time ordering and it will be the last. The flower arrangement isn't up to standard. It didn't wow the recipient at all. Product is not what it looks like on the website. The alignment is out, sunflowers looks flat. Complete let down.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your valuable feedback. Let me check on your order and the photo provided with my lead florist. Will get back to you tomorrow (Sunday) as soon as possible. Cheers Sam Chief Experience Officer

Posted 2 years ago

“Delivered to wrong address.”

Helpful Report

Posted 2 years ago

Hi Justin, First of all, please allow me to apologize on behalf of the courier assigned to your order for mistakenly sending the item to the wrong address. I hate it when I am in such a situation and know exactly how you feel. We do our best to give outstanding service to our customers and we are saddened by your recent experience with us. Please be assured that this is reported to our 3rd party courier and we will evaluate what we need to do to prevent your experience from happening again. Thank you for shopping with us and we hope that we can continue to serve you. At your service, Chuck CS Manager

Posted 2 years ago

“Very disappointed. There was a mistake as I ordered yellow roses for my wife’s birthday but they sent red roses instead. The lady answered my wife’s enquiry said I had agreed to change to red roses when I was not contacted after my order. Please help me sort my order out.”

Helpful Report

Posted 2 years ago

Hi Chin, Thank you for taking the time to write a review. At Xpressflower, we make sure to keep our customers happy from all aspects. We are truly sorry you had such an experience with us. We've already launch an internal inquiry as to who was responsible for this occurrence. As promised, we will be replacing the bouquet with the correct color of roses you ordered. We hope you’d give us a second chance and visit our store again! Sincerely, Chuck CS Manager

Posted 2 years ago

XpressFlower is rated 4.7 based on 6,044 reviews