XpressFlower Reviews

Name: XpressFlower
Rating: 4.69

4.7 Rating 5,265 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 5,265 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next time pls include the card dimension also. Thank You”

Helpful Report

Posted 2 years ago

“Poor management and internal communication!!!!!!! I understand that Malaysia is under MCO now, that’s why I ask ahead whether are they able to send over the gourmet pack during this period and they confirm to me that they able to send. I order the item at Last Sunday and schedule to deliver on this Sat, 12 Jun. And the funny part is customer service only inform me on 10 that they are unable to send over. What the Fxxxk is that service”

Helpful Report

Posted 2 years ago

Dear Ling, We are very sorry that you had this terrible experience. We are usually known for our prompt service and our responsiveness to our clients. We work very hard to keep clients happy. One of our representatives will get in touch with you soon to address your concerns. Thank you for your feedback. Sincerely, Chuck CS Manager

Posted 2 years ago

“You screwed up big time. Please look at my order I specifically indicated two send to two addresses. Now my mother in law receive two flowers and my mom none!”

Helpful Report

Posted 3 years ago

Hello Joyce, Apologies for this incident, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and rest assured that we will get it right for you, One of our CS will reach out to you asap Regards, Chuck CS Manager

Posted 3 years ago

Hi Joyce, Thank you for replying to our message, understand that you overlooked to key in the address of both recipient, and only manage to input one address, We're sorry for the confusion. Do beep us next time you are planning to place an order to more than one recipient so our team can help you process it:) Even so, Thank you for patronizing Xpressflower and hoping to serve you again soon! Meanwhile, always keep safe and well! Chuck CS Manager

Posted 3 years ago

“Bad service, my wife ordered online for her mum and they called back and said they don't have the stock and give a alternative to choose a red rose instead, my wife wanted to go ahead with this option when someone at the back of the caller said that "haiya ask her cancel la! " in a rude and aggressive way, very bad customer attitude!”

Helpful Report

Posted 3 years ago

“The flowers were dying..v. dark coloured with blackened edges. Looked worse than those from ntuc. V. Disappointed with the bouquet. Delivery guy didnt even know name of recipient.”

Helpful Report

Posted 3 years ago

Hi Amber I am so sorry to hear about the experience you encountered. One of my CS supervisors will be reaching out to you asap. We will do what is necessary to get it right for your mum. We apologize once again for the incident. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Terrible experience. So many emails and calls and msg just to deliver 1 flower. What a waste of my energy.”

Helpful Report

Posted 3 years ago

Hello Daryl, Thank you for your feedback. I am sorry about the experience you encountered. Let me check on this personally and get back to you. Cheers, Chuck CS Manager

Posted 3 years ago

“Have asked if it is possible to replace roses for hydrangeas or equivalent but did not get a response. The delivery time was also changed without informing the customer. I only found out upon receiving the delivery order.”

Helpful Report

Posted 3 years ago

Hi Annalisa I am sorry about the experience you have encountered. This is not acceptable and we will need to do better. One of my CS will be reaching out to you, we will like to do something for you. Flower: My team missed out on the change request you have given in the special instructions. I will personally check on this on Monday to find out the cause of this. Delivery timing: As per the instruction, we called the recipient before delivery to confirm if she is available to receive the bouquet. She informed us that she can receive between 3 pm to 6 pm (instead of the original 9 am -1 pm). So we delivered at 4:53 pm. However, my team should have informed your side about this change request from the recipient. Sincerely Sam Chief Experience Officer

Posted 3 years ago

“Time range of delivery time is too wide. 5pm -10pm Poor judgment. Received a sms at 4.11pm, saying order pick up by delivery team. We rush back home before 5pm, expecting the delivery to reach around 5pm. But actual delivery was at 9pm. we waited 5hrs ... poor estimation.”

Helpful Report

Posted 3 years ago

Hello KEE Seng, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. However, we are working towards a service in the future that we will enable us to provide a specific timed delivery. I will raise this up with our logistics team to see how we can further enhance the delivery process. Thank you for shopping with Xpressflower.com and hope you can shop with us again. Keep safe and have a great day ahead! Chuck CS Manager

Posted 3 years ago

“You are not delivery on time 👎”

Helpful Report

Posted 3 years ago

Hi Dinh Hoang Ha I am so sorry that we did not manage to execute your special instructions to deliver a specific time beyond the chosen time slot of (1 to 6pm. The item was delivered at 4:31pm). We understand it was an important moment for you. I will do an internal review to ensure that we communicate with you better. My CS team has reached out to you to apologise and we hope that you can give us an opportunity to serve you again with the vouchers. Thank you Sincerely Sam Chief Experience Officer

Posted 3 years ago

“I’m not happy with your delivery time, I’m willing to pay but you still wait till the last minute... I opted for morning and you still wait till last minute, what’s the use then? If you must wait till last minute then you should put your timeframe as 12-1pm... very disappointed”

Helpful Report

Posted 3 years ago

Hello Nicholas, Thank you for taking time to explain your side earlier and thank you for bringing this matter to our attention as well. I’m very sorry we failed to meet your expectations. We'll strive to do better. We would appreciate another chance to earn your business. Please call me or ask for me next time you’re purchasing from Xpressflower, will be happy to help with whatever you need:) Cheers, Chuck CS Manager

Posted 3 years ago

“Hi, I received my flowers exactly at 1pm today. I would like to express my disappointment at receiving the flowers so late today. The flowers was for my wife’s birthday today and thus, it make sense if it were delivered earlier and not later! When I question the delivery driver why he took so long to deliver the flowers, he said its “within the time frame” of 9am to 1pm. That’s a very lame excuse! When I asked him for a better explanation, he ignored me and just walked away! Your company should teach your drivers how to be answer questions properly and perhaps even apologize for being so late and not to be so rude!! I have been ordering flowers from your company for so many years now and I have to say that I am very unhappy with your service today. If I do not receive a better explanation than the one given by your driver, I will STOP ordering from your company.”

Helpful Report

Posted 3 years ago

Hi Liang Chiang Thank you for your valuable feedback. I am so sorry about the experience you encountered with our delivery personnel. With your precious feedback, I will be engaging my logistics manager and driver on how we mitigate the negative experience which may be caused by our drivers. I will also be dropping you a whatsapp personally separately Thank you once again for taking time to share your feedback. Cheers Sam Chia Chief Experience Officer Xpressflower

Posted 3 years ago

“No words to say.”

Helpful Report

Posted 3 years ago

Hi Anil, We Apologise again for the experienced you have encountered. this should not have happened. My team are reviewing our delivery process and make sure to tighten things up so that incidents like this won't happen again. To make it up to you, we sent you a 20% voucher in your email for future purchases and we hope that you can give us an opportunity to serve you again. Cheers Chuck CS Manager

Posted 3 years ago

“I made a call & request to change the delivery address which is about 1.6km away. A lady (Jelica, if I got the name correctly) told me that this is not possible as the delivery is on the way which I can understand. Thereafter she told me that this can be done if I am willing to pay $15 for the change which I don’t appreciate. If such arrangement can be made, then you shouldn’t made such statement that this is not possible. Why do you want to spoil the mood on such occasion especially during CNY? I would definitely agree to pay if you can accede to the last minute request but not in such manner.”

Helpful Report

Posted 3 years ago

Hi Steven Thank you for the valuable feedback. I am so sorry about the incident. Let me check personally with my CS team on this. Will speak to the CS who spoke to you with regards to this matter. We will get back to you on this with an explanation. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Rotten flower”

Helpful Report

Posted 3 years ago

Hi Yuan Zong We apologise for the incident. My CS is already in contact with you to arrange for a re-delivery of a fresh bouquet. We will also be sending you a tub of Udder ice cream. Once again we are so sorry. I will speak to our Florist team internally to step up their QC and ensure this does not happen again. Cheers Sam Chief Experience

Posted 3 years ago

“I ordered 12 stalks (a dozen) but got 11 stalks only 😪”

Helpful Report

Posted 3 years ago

Hello Catherine, I'm sorry to hear about this experience let me look into this issue asap. Chuck CS Manager

Posted 3 years ago

“Bro u guys did not make a phone call b4 delivery, we were out for reunion dinner and the delivery guy just place the flower on my door step. The card that I requested was not sent as well, I will like to know what actually happen as I actually paid around $60 more for the purchases and delivery for the occasion. Hope u guys give me a good explanation many thanks 🙏”

Helpful Report

Posted 3 years ago

Hi Chin Ming I am so sorry about the incident. One of my CS will call you asap with regards to your order. Rest assured we will make it right for you. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Very bad experience. We paid for our order.Then at night they tell me there is no basket. Choose some other basket. After another hour they tell me there is no chicken essence.I will never use your service.”

Helpful Report

Posted 3 years ago

Hi Geetha, Thank you for your feedback, Once again, we would like to apologize for the inconvenience that have caused you. Rest assured that we will discuss this internally to avoid incidents like this to happen in the future. We will be sending you thru email a voucher that you can use on your next purchase and another voucher that you can use in our garden-themed cafe, Knot cafe and living located in Paya Lebar. We do hope that you'll give us a chance to make it better for you next time. Again thank you, this feedback will surely help us improve and to be more efficient with our process. Meanwhile, Keep safe and have a great day ahead! Happy CNY! Chuck, CS Manager

Posted 3 years ago

“The flowers not fresh at all”

Helpful Report

Posted 3 years ago

Hello Alan, Thank you for your feedback, we would like to apologize for the inconvenience caused. We are now checking with our HQ and production team what happened. Meanwhile, do allow us to investigate further and will get back to you thru email on how we can sort this out. As we highly value our customers experience with our services, rest assured that we will get it right for you. Thank you and have a great day ahead! Chuck CS Manager

Posted 3 years ago

“Requesting to change to red roses and white tulips but received red roses with yellow tulips, which is so so ugly flowers”

Helpful Report

Posted 3 years ago

Dear Customer, We deeply apologize for the mistake made by our team. This should not have happened and we will need to do better than this. I will personally look into the internal process to see what further improvements can be made. My CS manager will be contacting you to arrange the necessary recovery. I hope you can give us a chance again to get it right the next time. Cheers Sam Chief Experience Officer XF

Posted 3 years ago

“Fast delivery and great online ordering platform experience. The reason why I'm giving a one star is due to how your customer service employee handle their interaction with customer. One of your employee called me to confirm the delivery address. After the confirmation, your employee didn't end the call. She didn't know it too. Most likely she is not Singaporean. More like filipino from what I have heard when she used her native language to somehow making fun of my interaction with her colleagues. I maybe wrong on the national but I can roughly guess what she is talking about. I have to emphasis that this is Singapore. I will not patronising Xpress Flower anymore and neither my friends or family. Good day.”

XpressFlower 1 star review on 20th January 2021

Helpful Report

Posted 3 years ago

Dear Customer Thank you so much for taking my call and explaining your experience. We are very thankful for your time and the insight you shared with us. After my investigation, please rest assured that my CS agent is not "making fun" of the conversation she had with you. We strive to create a customer service environment that is happy and friendly for our CS team to thrive in which is why smiles + laughters are encouraged. (but definitely NOT at our customers which we will NEVER allow this to happen) Nevertheless, regardless of the nationality/race of CS personnel that handled your call, such misunderstanding should be avoided. We deeply apologise for it and we will engage the staff involved for additional coaching. We will also like to invite you and your recipient to our garden-themed Knots Cafe cafe. My CS manager chuck will drop you a voucher via email. Please feel free and contact me on my mobile. Thank you Cheers Sam Chief Experience Officer

Posted 3 years ago

XpressFlower is rated 4.7 based on 5,265 reviews