XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 16th February 2024

605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, my friend love purple or lilac flowers, but the flowers deliver is pink rose.”

Helpful Report

Posted 3 years ago

“Hi the flower sent was wilted. Very disappointed as I paid over $100 for it.”

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Posted 3 years ago

“Delivery was prompt.. Flowers seem ok, but died very fast - we were wondering why until ...(see attached photo) 1. cello tapes were left with individual stalks, causing them to wither faster. should have taken them out. 2. lazy way out by florists 3. we buy flowers all the time so we will always open up and see.. surprise motherf**ker.... its like a maid cleaning the surface of the kitchen counter but left the plates in the drawers dirty Also, are there supposed to be fake leaves (see pic) as well? if i wanted fake plant i would go to pollyana instead of a florist enuff said.....”

Helpful Report

Posted 3 years ago

Dear Customer We are so sorry for the experience. This should not be happening and we will be investigating the incident seriously to get to the bottom of this. As it is midnight now, I will get one of our CS Team to contact you tomorrow morning asap to resolve this. Cheers Sam Chief Experience Officer Xpressflower

Posted 3 years ago

“The requirement was not met. We provide picture and specified the kind of flowers we like to have more in the bouquets, we even pay extra for the spec room requirement. However, the result was just bad. You guys can refer to the photos that I uploaded. And you can easily differentiate which one is the request and which one is the result.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry for this experience. We would like the opportunity to investigate your feedback further. Please could you contact me at cs@xpressflower.com or call our team at 6280-1007? We’ll work with you to resolve this issue as quickly as possible. Looking forward to hearing from you. Sincerely, Chuck CS Manager

Posted 3 years ago

“I spoke with customer service 3 times over the last 24hrs asking for advice as I need to put a mix of both English and Chinese wordings on the flower wreath I ordered. One first call, I was advised to make the order first and then call in for assistance giving the order number. The second and third calls I made, I was told that someone who can advise me will call me back immediately. However, I waited patiently and no one did call me. I even double checked to make sure that Xpressflower has my number. This is not the first time I've ordered from Xpressflowers... but this will likely be the last. Totally disappointed.”

Helpful Report

Posted 3 years ago

Hi Vincent, We apologize for the lapse in our service. My CS team failed to ensure that one of our Chinese customer service agents contact you. This is not acceptable and we need to do better. We have identified the individual and will contact an internal remediate training with her. One of my CS supervisor will reach out to you, we can get our Chinese speaking agent to get the information from you and change the message. Your sincerely Sam Chia Chief Experience Officer Xpressflower

Posted 3 years ago

“Unfortunately, this was the saddest and most overpriced bouquet I’ve ever received! Much better florists out there deliver far higher quality products!”

Helpful Report

Posted 3 years ago

Hi Gemma, We are truly sorry for this experience. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. Will check on this personally, one of our CS will be in touch soon to discuss your concerns. Sincerely, Chuck CS Manager

Posted 3 years ago

“I had called the hotline to ensure I can switch the flowers to red roses, on the purchase form, again I had indicated that this switch should happen. On WhatsApp message, again I reminded that this needs to be done. But the wrong bouquet still was delivered. See my WhatsApp for pic of delivered item.”

Helpful Report

Posted 3 years ago

Hi Felicia We are so sorry about the experience encountered. This should not have happened and I apologize on behalf of our team. This issue was escalated to me and I will personally look into the QC lapse. My CS has reached out to you to arrange for recovery and we would like to invite you and your recipient to our garden-themed knots cafe. Cheers Sam Chia Chief Experience Officer Xpressflower

Posted 3 years ago

“I have ordered flowers with you several times lately. Today’s bouquet was done poorly in comparison with my last order (Aug 12). Pretty much similar bouquet. Have just spoken with your customer care officer and reported in detail.”

Helpful Report

Posted 3 years ago

Hello Jorgen, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We would like to discuss this further so that we can rectify the situation. Our Outlet Manager in-charge will be in touch with you shortly. Sincerely, Chuck CS Manager

Posted 3 years ago

“The lilies are not fresh, I was embarrassed with such poor quality flowers sent. :(”

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Posted 3 years ago

“Next time pls include the card dimension also. Thank You”

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Posted 3 years ago

“Poor management and internal communication!!!!!!! I understand that Malaysia is under MCO now, that’s why I ask ahead whether are they able to send over the gourmet pack during this period and they confirm to me that they able to send. I order the item at Last Sunday and schedule to deliver on this Sat, 12 Jun. And the funny part is customer service only inform me on 10 that they are unable to send over. What the Fxxxk is that service”

Helpful Report

Posted 3 years ago

Dear Ling, We are very sorry that you had this terrible experience. We are usually known for our prompt service and our responsiveness to our clients. We work very hard to keep clients happy. One of our representatives will get in touch with you soon to address your concerns. Thank you for your feedback. Sincerely, Chuck CS Manager

Posted 3 years ago

“You screwed up big time. Please look at my order I specifically indicated two send to two addresses. Now my mother in law receive two flowers and my mom none!”

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Posted 4 years ago

Hello Joyce, Apologies for this incident, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and rest assured that we will get it right for you, One of our CS will reach out to you asap Regards, Chuck CS Manager

Posted 4 years ago

Hi Joyce, Thank you for replying to our message, understand that you overlooked to key in the address of both recipient, and only manage to input one address, We're sorry for the confusion. Do beep us next time you are planning to place an order to more than one recipient so our team can help you process it:) Even so, Thank you for patronizing Xpressflower and hoping to serve you again soon! Meanwhile, always keep safe and well! Chuck CS Manager

Posted 4 years ago

“Bad service, my wife ordered online for her mum and they called back and said they don't have the stock and give a alternative to choose a red rose instead, my wife wanted to go ahead with this option when someone at the back of the caller said that "haiya ask her cancel la! " in a rude and aggressive way, very bad customer attitude!”

Helpful Report

Posted 4 years ago

“The flowers were dying..v. dark coloured with blackened edges. Looked worse than those from ntuc. V. Disappointed with the bouquet. Delivery guy didnt even know name of recipient.”

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Posted 4 years ago

Hi Amber I am so sorry to hear about the experience you encountered. One of my CS supervisors will be reaching out to you asap. We will do what is necessary to get it right for your mum. We apologize once again for the incident. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Terrible experience. So many emails and calls and msg just to deliver 1 flower. What a waste of my energy.”

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Posted 4 years ago

Hello Daryl, Thank you for your feedback. I am sorry about the experience you encountered. Let me check on this personally and get back to you. Cheers, Chuck CS Manager

Posted 4 years ago

“Have asked if it is possible to replace roses for hydrangeas or equivalent but did not get a response. The delivery time was also changed without informing the customer. I only found out upon receiving the delivery order.”

Helpful Report

Posted 4 years ago

Hi Annalisa I am sorry about the experience you have encountered. This is not acceptable and we will need to do better. One of my CS will be reaching out to you, we will like to do something for you. Flower: My team missed out on the change request you have given in the special instructions. I will personally check on this on Monday to find out the cause of this. Delivery timing: As per the instruction, we called the recipient before delivery to confirm if she is available to receive the bouquet. She informed us that she can receive between 3 pm to 6 pm (instead of the original 9 am -1 pm). So we delivered at 4:53 pm. However, my team should have informed your side about this change request from the recipient. Sincerely Sam Chief Experience Officer

Posted 4 years ago

“Time range of delivery time is too wide. 5pm -10pm Poor judgment. Received a sms at 4.11pm, saying order pick up by delivery team. We rush back home before 5pm, expecting the delivery to reach around 5pm. But actual delivery was at 9pm. we waited 5hrs ... poor estimation.”

Helpful Report

Posted 4 years ago

Hello KEE Seng, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. However, we are working towards a service in the future that we will enable us to provide a specific timed delivery. I will raise this up with our logistics team to see how we can further enhance the delivery process. Thank you for shopping with Xpressflower.com and hope you can shop with us again. Keep safe and have a great day ahead! Chuck CS Manager

Posted 4 years ago

“You are not delivery on time 👎”

Helpful Report

Posted 4 years ago

Hi Dinh Hoang Ha I am so sorry that we did not manage to execute your special instructions to deliver a specific time beyond the chosen time slot of (1 to 6pm. The item was delivered at 4:31pm). We understand it was an important moment for you. I will do an internal review to ensure that we communicate with you better. My CS team has reached out to you to apologise and we hope that you can give us an opportunity to serve you again with the vouchers. Thank you Sincerely Sam Chief Experience Officer

Posted 4 years ago

“I’m not happy with your delivery time, I’m willing to pay but you still wait till the last minute... I opted for morning and you still wait till last minute, what’s the use then? If you must wait till last minute then you should put your timeframe as 12-1pm... very disappointed”

Helpful Report

Posted 4 years ago

Hello Nicholas, Thank you for taking time to explain your side earlier and thank you for bringing this matter to our attention as well. I’m very sorry we failed to meet your expectations. We'll strive to do better. We would appreciate another chance to earn your business. Please call me or ask for me next time you’re purchasing from Xpressflower, will be happy to help with whatever you need:) Cheers, Chuck CS Manager

Posted 4 years ago

“Hi, I received my flowers exactly at 1pm today. I would like to express my disappointment at receiving the flowers so late today. The flowers was for my wife’s birthday today and thus, it make sense if it were delivered earlier and not later! When I question the delivery driver why he took so long to deliver the flowers, he said its “within the time frame” of 9am to 1pm. That’s a very lame excuse! When I asked him for a better explanation, he ignored me and just walked away! Your company should teach your drivers how to be answer questions properly and perhaps even apologize for being so late and not to be so rude!! I have been ordering flowers from your company for so many years now and I have to say that I am very unhappy with your service today. If I do not receive a better explanation than the one given by your driver, I will STOP ordering from your company.”

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Posted 4 years ago

Hi Liang Chiang Thank you for your valuable feedback. I am so sorry about the experience you encountered with our delivery personnel. With your precious feedback, I will be engaging my logistics manager and driver on how we mitigate the negative experience which may be caused by our drivers. I will also be dropping you a whatsapp personally separately Thank you once again for taking time to share your feedback. Cheers Sam Chia Chief Experience Officer Xpressflower

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,044 reviews