XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,047 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there is other options, I will not even provide 1 Star. I am writing with disgust that it is a disaster experience buying from your company. It was meant to be a Birthday Gift and I have laid down clear instructions as follows : 1. Please deliver the flowers on 26 Sep 2020 between 9am - 10.30am or after 12.30pm till 1.30pm. 2. On the online booking form - I have clearly opt for if recipient is not available to received, call me (person who ordered).. 3. I called your CS hotline this morning at 8.42am and 10.05am to remind of the above.. and also instruct CS team to get the delivery person to contact me before delivery. All of the above not done and end up see photo attached... the flowers are just chucked at my doorstep that was meant for a birthday gift to my wife..”

Helpful Report

Posted 4 years ago

Hi William Thank you for your feedback. I am personally looking into your case to understand what went wrong. Will update you soon. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“it totally out of control. the flower arrived at the shop on the closure time. i have reminded today again, not to be late and it was an opening ceremony. i felt so embarrassed when the owner called me. once again, it totally unacceptable and disappointed. A promised was made and broke!”

Helpful Report

Posted 4 years ago

Hi Chi Thuy We are looking into your feedback. My CS colleague is reaching out to you tomorrow morning as it is too late in the night. She has dropped you a WhatsApp. Rest assured we will investigate the incident. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“mix up sender name and billing name 🙄”

Helpful Report

Posted 4 years ago

Hi Raihan, Thank you for your feedback. I will get one of CS to reach out to you tomorrow morning via Whatsapp to find out more. I apologise for the unfortunate experience. Cheers Sam Chief Experience Officer

Posted 4 years ago

“XpressFlower made a mistake which is a red line for the industry - i.e. sending the wrong card with the flowers. Totally spoilt the occasion for the sender and recipient. Sending the correct card a couple of hours later does nothing to ameliorate the marred experience.”

Helpful Report

Posted 4 years ago

Hi DK, We apologize for the experience you have encountered. This should not have happened and we need to do better for your customers. I will personally conduct an internal review to understand how our QC did not pick up on this. Although we have sent the card to your recipient last night after you contacted us, I totally understand that the special moment has been compromised. I have arranged by CS manager to send you a 20% discount voucher. I hope you can give us an opportunity to serve you again. Thank you once again for your feedback. We will have to do better for our customers and I will continue my efforts to mitigate such issues for our customers. Cheers Sam Chia Chief Experience Officer XF

Posted 4 years ago

“Delivery not nice”

Helpful Report

Posted 4 years ago

Hi Patchanat, Sorry for the experience you encountered. We got your information and photo and I am personally working with my CS to get this resolve for you. Will update you asap. Cheers Sam Chief Experience Officer

Posted 4 years ago

“The courier service which was being used lala move was very poor. The person whom delivered have used vulgarity against my recipient when he cannot located the place.”

Helpful Report

Posted 4 years ago

Hi Dannie, I am sorry for the experience you have encountered. This is not acceptable. We are contacting you soon to find out more while our Logistics side is checking on the courier that executed your delivery. We will investigate this thoroughly Cheers Sam Chief Experience Officer

Posted 4 years ago

“Hello my bag of gift did not got send . It only have flower arrive but not the bag of gift!”

Helpful Report

Posted 4 years ago

Hi Betty My CS will be checking on your order and someone will reach out to you soon. Cheers Sam Chief Experience Officer

Posted 4 years ago

“I ordered a hamper for my brother in law who was admitted in NUH. Cust svc called and claimed that delivery guy was unwilling to deliver hamper due to fear of infectious diseases due to covid19 situation. Delivery guy also requested for a contact number so that someone could come down to collect the hamper on behalf of the patient. I was totally upset by then because we opted for delivery so that we did not have to trouble the patient or the family member of the patient. I suggested that the hamper be delivered to the nurses' counter at the particular ward so that the nurses could help pass the hamper to my brother in law. It was agreed by the customer service staff and I thought that the hamper was safely delivered. I did not receive any message after this stating that the hamper has been delivered. I felt it was awkward and asked again via messaging if the hamper has been delivered. To my horror, the hamper was left at an empty reception counter not mended by any staff, on Level 1 of NUH! Both my husband and I was truly appalled by the kind of service provided by your company! We have engaged other gift delivery companies before and have never experienced such problems. This is our first time trying XpressFlower and we had such a horrible experience. This will be the last time we are going to purchase anything from XpressFlower. The hamper was finally delivered to my brother in law the following day, only after we insisted on a total refund if XpressFlower could not upkeep their promise. Totally upset by the service provide. Will never ever recommend XpressFlower to anyone.”

Helpful Report

Posted 4 years ago

Dear Haslinda, First of all we would like to thank you for taking time in writing a feedback. As per the situation that have happened last weekend, our MD has spoken to your husband on the morning of 11 July to explain what happened. Please accept our sincere apology for the lapse in service on behalf of our external driver. I have also sent you an email regarding this and a 20% evoucher , we hope that you can give us another chance the next time. Thank you and have a nice day, stay safe always. Kyla - CS Manager.

Posted 4 years ago

“The receipent didnt not receive the flowers.”

Helpful Report

Posted 4 years ago

Hi Suba Thank you for reaching out to us. And I so sorry to hear that your recipient did not receive the item. My CS has provided you with the Delivery Sign off by a lady in the General office. I will personally contact u tomorrow to follow up on the situation again. Cheers Sam Chief Experience Officer

Posted 4 years ago

“U want a feedback so I give u. u called 3 times at late hours. stop calling me. thks”

Helpful Report

Posted 4 years ago

Hi Jasmine, I apologize on behalf of my CS team. One of the agents was too eager to reach you. I will work with my CS manager to fine-tune the SOP and process. Sorry. Cheers Sam Chia Chief Experience Officer XF

Posted 4 years ago

“I wanted to cheer a friend up after she had a very bad day. But lilies came all wilted and have turned brown when she received it. I was so embarrassed that instead of cheering her up, your wilted lilies have added to her sadness! How can your company send such flowers in that condition??! Only when my friend called to seek replacement, then something was done. And I'm the sender only got to know about this when your customer service mistakenly called me to look for my friend!!! This is absurd! I want to seek for a refund for this and expect a follow up. Thanks.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the posting the review. On Sunday, we received the photos and message from your recipient and we inform her that we will look into this on Monday morning immediately. This morning, our CEO - Yee How has personally called up both yourself and the recipient to explain and we are happy to provide a new complimentary bouquet + a tub yummy ice cream just to get it right for your recipient. The photo that was shown to us (2 days after purchase), 3 (out of 6) of the lily heads withered. As flowers are highly fragile especially in our humid and hot weather, do store the bouquet in a cool place. We strive to provide our customers with the freshest flowers from our suppliers but do understand that there are scenarios that we cannot control (eg: weather/storage) I hope your recipient will enjoy the new bouquet and the ice cream :) Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

“Not very happy. The card didn’t arrive.”

Helpful Report

Posted 5 years ago

Hi Samuel One of my CS will give you a call on this issue. We are checking internally right now Cheers Sam Xpressflower

Posted 5 years ago

“No card came with the flowers as I requested. Very disappointed. It was our anniversary. Definitely the last time I order with you.”

Helpful Report

Posted 5 years ago

Hi Stephane I apologize for the missing message card. There was a miscommunication between our driver and the recipient. The card was with the DO and when the recipient rejected the DO, our driver did not highlight that there was a card. Our driver has re-delivered the item to the recipient this afternoon and it has been received. I will reach out to you to explain more on this tomorrow Please accept our apologies and we will educate the driver on the matter again. Cheers Sam Chief Experience Officer Xpressflower

Posted 5 years ago

“Hello. My order is a bundle of joy Include Noah's Ark Meal Set. But the receiver doesn’t receive this. In my last order you sent a picture before delivery and I haven’t received it. What will you do for the Noah's Ark Meal Set ? Thank in advance for your response Ève”

Helpful Report

Posted 5 years ago

Hi Eve, Good evening, let me check on this for you . We will contact you once we have investigated what happened with this order. Sorry for the inconvenience caused. Thank you .

Posted 5 years ago

Hi Eve, As per our chat and email conversations, we do apologise again for the wrong item that was delivered, there was a mix up that happened during the delivery of your order, hence a bouquet was delivered. We already have made a service recovery to deliver the correct items today before 1pm, and i have sent also a 20% voucher to your email. Thank you for you patience and understanding. Have a great day and stay safe - Kyla Romero , CS Manager

Posted 5 years ago

“For the money paid, the flowers could not have been more small !!! I paid over SGD110 and there were no dimensions in the description and my heart sank when I saw my wife opening this tiny 10cm x 10cm box of preserved flowers, which basically look the same as plastic flowers. So unbelievably disappointing. I feel it is wrong not to let customers know how small that gift is”

Helpful Report

Posted 5 years ago

Hi Nayan, Thank you for your feedback. Let me bring this feedback internally and my CS will reach out to you ASAP. Cheers Sam Chief Experience Officer

Posted 5 years ago

“Hi. I wish to give some feedback. The typo error that I had mentioned was not corrected in the final print out. this has caused us a lot of embarassment as it reflected very badly on the organisation. I believe this is due to carelessness on the part of the sales person who has no care to check for blatant typo errors. The phone connection with the helpline is poor and I find myself repeating myself several times. This needs to be fixed. Also, if technology permits, all orders should be placed by the users online, even for urgent orders. This will help with ensuring all details are correct. From a business perspective, if sales persons do not care about details, how would XpressFlower be able to compete with the other players? what is the advantange that XpressFlowers have?”

Helpful Report

Posted 5 years ago

Hi Ginnette Thank you so much for your detailed feedback and time for the call. I apologize for the experience you have encountered and my team failure to get the special instructions right. I will definitely use the precious feedback given to me to drive improvements internally. As for the Voice calls, we will be upgrading our Call Center modules by this week. I will also email you separately a Discount Voucher later in email. My promise to you is that we will improve and do better. Cheers Sam Chief Experience Officer

Posted 5 years ago

“I specifically mentioned only purple flowers. I even called to make sure and your staff confirmed it. My mum hates yellow flowers. Bad first experience.”

Helpful Report

Posted 5 years ago

Hi Alvina, Thank you for your feedback , we are investigating on this and we will call you asap once we got to check what happened with your order. We apologise for the service lapse. Let us check on this . - Kyla

Posted 5 years ago

“Received this email at 1026am and up to now, flowers have not been delivered and it’s already 206pm. Called your hotline a few times to check and nobody got back to me. Very disappointed and am still waiting for call back”

Helpful Report

Posted 5 years ago

Hi Melissa I apologise for the mix up this morning. Our courier wrongly updated your order to "Delivered" in the morning. This causes the misunderstanding that the order was delivered. In addition, I would like to say thank you for speaking to me over the phone and allowed me to rectify this issue for you. We will be sending you a 20% discount voucher separately Thank you and stay safe Cheers Sam Chief Experience officer

Posted 5 years ago

“My delivery was supposed to be from 5-10pm. However at 9.30pm there was still no news of the wreath being delivered. Hence I reached out over your live chat. Only at that point of time your CS officer told me there’s a change in flowers as the one I ordered is out of stock. In the end when the recipient reached out to me, she mentioned XpressFlower messaged her about the change in flower instead of me. It was quite an unpleasant experience especially it was not just any flower but for a grieving family.”

Helpful Report

Posted 5 years ago

Hi I am sorry for the bad experience you have encountered this should not have happened at all. I am checking this internally and will get back to you asap. Cheers Sam

Posted 5 years ago

“Hi SAM , pleasant experiment until the item sent. I received 4 emails and 4 SMS continuously , informing me that item sent!! It was so irritating , especially I was in a conference call”

Helpful Report

Posted 5 years ago

Hi Serene, Thank you for your feedback, and we apologise for the inconvenience caused. We are constantly planning on how we can minimise calls to customers, as we understand that some of our customers are also busy . Thank you, this type of feedback will help us to improve in our process more. Thank you and have a great day ahead, - Kyla

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,047 reviews