XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,048 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOW IS ALREADY PAST 1-PM AND STILL NOT ARRIVE YET. CALLED CS THE 5TH TIME SHE GAVE EXCUSES THAT WRONG FLOWERS. IT IS VERY DISAPPOINTING... ORDER # 10373345 PLS LOOK INTO MY ORDER IMMEDIATELY”

Helpful Report

Posted 5 years ago

Hi Debbie, Thank you so much for taking my call and give us an opportunity to get this right for you. We will be delivering the items to you again and as per our delivery promise, we will provide the 50% refund. Will keep you updated via Whatsapp Cheers Sam CXO XF

Posted 5 years ago

“The worst shop I ever bought from for my anniversary. I order message wrap they deliver message pillow. I expected the delivery to be smooth transition and expect the worst.”

Helpful Report

Posted 5 years ago

Hi Abdul, Thank you for your feedback, we apologise on the wrongly delivered 2nd item, I am currently investigating on this and we are arranging the 2nd delivery of the correct item, Please do accept this 20% evoucher we will be sending thru your email for the inconvenience caused. Again we are terribly sorry. I hope we could still make up for your anniversary celebration - Kyla

Posted 5 years ago

“Didn’t arrive on time”

Helpful Report

Posted 5 years ago

Hi Dean, Thank you for your feedback, and we apologise if you had to cancel the orders since we weren't able to deliver it before 6pm :(, we were overwhelmed with our orders last Friday and we didn't anticipate the surge of orders for the 1-6pm slot. Again, we are sorry for the inconvenienced caused. As per our email conversation, we have processed the full refund due to the cancellation and sent you a 20% evoucher that you will be able to use in the future, and with this we hope we can make it up to you on your next order . Again, thank you for your understanding. Take care and have stay safe always.

Posted 5 years ago

“The delivery man delivered at the door without ringing the bell, so the recipient wasn’t aware he had received something. And they forgot to deliver half of the order.... Very poor service”

Helpful Report

Posted 5 years ago

Hi Claire, thank you for the feedback, this came to our attention awhile ago and we apologise for the service lapse. As per our message to you thru one of our CS , we already arranged the delivery of the balloon to the recipient again, for the inconvenience caused, allow us to issue you a 20% gift voucher that we will send thru your email. And we hope to make it perfect next time. Again, thank you for your understanding, as we had an overwhelming surge of orders today, and rest assured our logistic team is doing their best to process all orders. Have a great day ahead, and stay safe.

Posted 5 years ago

Hi Claire, I have sent you an email with regards to the voucher and feedback . We have also delivered the balloon to the recipient this afternoon. Thank you for your understanding. Have a great day and stay safe.

Posted 5 years ago

“My friend sent a photo of the flowers and the size of the bunch of flowers was shocking for S$120. I was embarrassed. I have never had such a disappointing delivery of flowers. I'm sorry, but I certainly wouldn't be using your flower delivery service again.”

Helpful Report

Posted 5 years ago

Hi Susannah, I am so sorry to hear about the bouquet your friend has received. Could you send me the photo of the bouquet which your friend has sent you? Let me personally look into this matter and I will do the necessary to get it right for you. Please mail us at cs@xpressflower.com or Whatsapp us at +65 8879 7873 with the photo image.

Posted 5 years ago

Hi Susannah, thank you for the opportunity to re-send a new bouquet of flowers to your recipient on the same night. We are so happy when we received the message that your recipient liked the new bouquet. We apologise once again for the initial delivery. Thank you and have a great day ahead. Cheers Sam Chief Experience Officer XF

Posted 5 years ago

“The flowers were delivered one day late.”

Helpful Report

Posted 5 years ago

Hi Jasmin, Your feedback is important to us. We will investigate on this and will send you an email on this matter once we have checked on this order. We apologize for any inconvenience caused. Thank you.

Posted 5 years ago

“The person taking the flowers had to go downstairs to the lobby to collect the item. Cause the delivery guy couldint bring it up. I saw flowers from far east flora on this floor at the reception desk. So bad service. If the person didn’t have anyone to collect what’s going to happen ? Unthoughtful whole experience ruined”

Helpful Report

Posted 5 years ago

Hi Dr Max, I am sorry for this. Let me find out more from Courier on Monday and I will get back to you personally. Cheers Sam Chief Customer officer

Posted 5 years ago

** Update 10 Mar ** Hi Max, we spoke to the delivery guy and he provided the following feedback. At Thomson Medical Centre, due to some precautionary measures (For the Covid-19 virus), the deliveries are not allowed to be made directly to the patient. As such, we had no choice but to contact the recipient. I am sorry that we are constrained by the visitation rules in the hospital and was unable to deliver the item personally. If there is anything, else I can do, please feel free and email us at cs@xpressflower.com Cheers Sam Chief Experience Officer

Posted 5 years ago

“Sms was received, but flowers was not sent.”

Helpful Report

Posted 5 years ago

Hi Yen Ling, I checked that the order has been delivered yesterday 4 March2020 at around 6:05pm. One of my Customer Care colleague will reach out to you with the Delivery Order and the signature of the recipient. Rest assured we will do a free re-delivery if the order was late or not delivered. Cheers Sam Chief Customer Officer

Posted 5 years ago

**Update on 3Mar ** Hi Yen Ling, we have sent a whatsapp and tried to call you. The item was delivered with the delivery order signed and acknowledged. Our driver was given the instruction to place the stand inside the pub.

Posted 5 years ago

“The delivery man send the wrong item & with the wrong message card; he initially insisted it was the correct order. After my friend repeated few times and highlighting even if he don’t mind tge wrong message card; does not means the mixed up item sent to the wrong location earlier can be accepted by the other party. Finally the delivery man noted & admitted his mistake; after 2-3 hours then the correct item with the right message was delivered.”

Helpful Report

Posted 5 years ago

Hi Bryan, we are so sorry about the experience you encountered. This is not acceptable and I will conduct an internal review and personally get back to you on this matter by end of today. Cheers Sam Chief Customer Officer

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,048 reviews