XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 21st June 2024

649

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No words to say.”

Helpful Report

Posted 4 years ago

Hi Anil, We Apologise again for the experienced you have encountered. this should not have happened. My team are reviewing our delivery process and make sure to tighten things up so that incidents like this won't happen again. To make it up to you, we sent you a 20% voucher in your email for future purchases and we hope that you can give us an opportunity to serve you again. Cheers Chuck CS Manager

Posted 4 years ago

“I made a call & request to change the delivery address which is about 1.6km away. A lady (Jelica, if I got the name correctly) told me that this is not possible as the delivery is on the way which I can understand. Thereafter she told me that this can be done if I am willing to pay $15 for the change which I don’t appreciate. If such arrangement can be made, then you shouldn’t made such statement that this is not possible. Why do you want to spoil the mood on such occasion especially during CNY? I would definitely agree to pay if you can accede to the last minute request but not in such manner.”

Helpful Report

Posted 4 years ago

Hi Steven Thank you for the valuable feedback. I am so sorry about the incident. Let me check personally with my CS team on this. Will speak to the CS who spoke to you with regards to this matter. We will get back to you on this with an explanation. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Rotten flower”

Helpful Report

Posted 4 years ago

Hi Yuan Zong We apologise for the incident. My CS is already in contact with you to arrange for a re-delivery of a fresh bouquet. We will also be sending you a tub of Udder ice cream. Once again we are so sorry. I will speak to our Florist team internally to step up their QC and ensure this does not happen again. Cheers Sam Chief Experience

Posted 4 years ago

“I ordered 12 stalks (a dozen) but got 11 stalks only 😪”

Helpful Report

Posted 4 years ago

Hello Catherine, I'm sorry to hear about this experience let me look into this issue asap. Chuck CS Manager

Posted 4 years ago

“Bro u guys did not make a phone call b4 delivery, we were out for reunion dinner and the delivery guy just place the flower on my door step. The card that I requested was not sent as well, I will like to know what actually happen as I actually paid around $60 more for the purchases and delivery for the occasion. Hope u guys give me a good explanation many thanks 🙏”

Helpful Report

Posted 4 years ago

Hi Chin Ming I am so sorry about the incident. One of my CS will call you asap with regards to your order. Rest assured we will make it right for you. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Very bad experience. We paid for our order.Then at night they tell me there is no basket. Choose some other basket. After another hour they tell me there is no chicken essence.I will never use your service.”

Helpful Report

Posted 4 years ago

Hi Geetha, Thank you for your feedback, Once again, we would like to apologize for the inconvenience that have caused you. Rest assured that we will discuss this internally to avoid incidents like this to happen in the future. We will be sending you thru email a voucher that you can use on your next purchase and another voucher that you can use in our garden-themed cafe, Knot cafe and living located in Paya Lebar. We do hope that you'll give us a chance to make it better for you next time. Again thank you, this feedback will surely help us improve and to be more efficient with our process. Meanwhile, Keep safe and have a great day ahead! Happy CNY! Chuck, CS Manager

Posted 4 years ago

“The flowers not fresh at all”

Helpful Report

Posted 4 years ago

Hello Alan, Thank you for your feedback, we would like to apologize for the inconvenience caused. We are now checking with our HQ and production team what happened. Meanwhile, do allow us to investigate further and will get back to you thru email on how we can sort this out. As we highly value our customers experience with our services, rest assured that we will get it right for you. Thank you and have a great day ahead! Chuck CS Manager

Posted 4 years ago

“Requesting to change to red roses and white tulips but received red roses with yellow tulips, which is so so ugly flowers”

Helpful Report

Posted 4 years ago

Dear Customer, We deeply apologize for the mistake made by our team. This should not have happened and we will need to do better than this. I will personally look into the internal process to see what further improvements can be made. My CS manager will be contacting you to arrange the necessary recovery. I hope you can give us a chance again to get it right the next time. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“Fast delivery and great online ordering platform experience. The reason why I'm giving a one star is due to how your customer service employee handle their interaction with customer. One of your employee called me to confirm the delivery address. After the confirmation, your employee didn't end the call. She didn't know it too. Most likely she is not Singaporean. More like filipino from what I have heard when she used her native language to somehow making fun of my interaction with her colleagues. I maybe wrong on the national but I can roughly guess what she is talking about. I have to emphasis that this is Singapore. I will not patronising Xpress Flower anymore and neither my friends or family. Good day.”

XpressFlower 1 star review on 20th January 2021

Helpful Report

Posted 4 years ago

Dear Customer Thank you so much for taking my call and explaining your experience. We are very thankful for your time and the insight you shared with us. After my investigation, please rest assured that my CS agent is not "making fun" of the conversation she had with you. We strive to create a customer service environment that is happy and friendly for our CS team to thrive in which is why smiles + laughters are encouraged. (but definitely NOT at our customers which we will NEVER allow this to happen) Nevertheless, regardless of the nationality/race of CS personnel that handled your call, such misunderstanding should be avoided. We deeply apologise for it and we will engage the staff involved for additional coaching. We will also like to invite you and your recipient to our garden-themed Knots Cafe cafe. My CS manager chuck will drop you a voucher via email. Please feel free and contact me on my mobile. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

“You just deleted my comment. Well, I will keep writing it to warn other customers. I have never seen a shop like this. I know my order is not a big one, so you just treated me like this. Saying lies to me "Will inform our production" and then after 2 hours told me that "We didn't managed to change it as our courier already collected for delivery to deliver it on time." At the beginning you said would customize it for me and I paid extra $40 for that and at the delivery day you just showed me that you just replaced the cotton into 2 pieces of pine cone? And your attitude is just like: Accept it or leave it. And the order also delayed even though you said you won't. Such a disappointment! But still the most horrible thing is that you just ignored my request of changement and delivered it out. I didn't know nowadays Singapore got this kind of lousy shop like you. You are a flower shop, not a lier shop. How could you treat your customers like this? Doing business in this way, must be a failure. Will never order from you. Hope other customers smart enough to stop ordering from this lousy shop.”

Helpful Report

Posted 4 years ago

Hi Gegentana I am so sorry for the experience you encountered. Please be assured that we do not delete away reviews instead we take each of them seriously. Let me look into this issue personally. I will give you a call asap to resolve this Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Gegentana Thank you so much for allowing us to do a recovery for you this Saturday. We will continue to work closely with you to ensure the recovery goes well. The incident should not have happened. We will need to improve to ensure something like this will not happened to our customers in the future. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Poor customer service. Will not be a customer anymore”

Helpful Report

Posted 4 years ago

Hi Arnaud Dubois Denis I am sorry for the experience you encountered. Let me look into the feedback and the chat that my CS colleague had with you. I will personally email you with a follow up Cheers Sam Chief Experience Officer

Posted 4 years ago

“False alert not successful delivery.”

Helpful Report

Posted 4 years ago

Hi Rik, I am sorry for the false alert triggered that your item was delivered. I understand my CS colleague has reached out to you about your initial delivery immediately and notified you that our delivery cannot reach your recipient due to security. With your given instructions for redelivery, we are glad that we manage to deliver the item successfully in the late evening. Please accept my sincere apology for the initial false alarm. Please feel free and contact me if you any further feedback. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Quality of flowers sucks!”

Helpful Report

Posted 4 years ago

Hi there, We would like to get this right for you if there are flower freshness issues. One of my CS colleagues will reach out via email to request more information and please do send us photos of the flowers in question. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“Flowers were not fresh. Already dried flowers were used.”

Helpful Report

Posted 4 years ago

Hi Pranav Thank you for the feedback. We will check on this immediately One of my CS will reach out the you Cheers Sam Chief Experience Officer

Posted 4 years ago

“Although i had informed at 10a.m and wished to deliver the flowers by 2p.m but was informed that the delivery will be done from 6p.m to 10p.m. After listening to this i emphasized that the delivery has to be at least by 6:30pm but actually the delivery happened close to 9p:m which defeated the purpose as the the prayer for wake was from 7:30p.m to 8:30p.m and it could not reach on time. You'll don't know how to prioritize.”

Helpful Report

Posted 4 years ago

Hi Bino Thank you for your feedback. Let me check on your conversation with our CS before getting back to you personally. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Bino I have reviewed the chat that my CS had with you before confirming your order. I understand you requested a 2pm delivery but we highlighted that we can only make it between 6-10pm in the evening. We also explain we manage deliveries by a time range and we cannot commit to specific timing. We requested your confirmation before proceeding with the order to delivery between 6-10pm which you gave us. Thank you for your feedback. I will work with CS team to engage our customers' urgent delivery needs better. Please feel free and email me if you require any clarifications. I will do my best to assist Cheers Sam Chief Experience Officer

Posted 4 years ago

“A gift. 3 weeks is all it takes for their plant to die on you. Leaves Start shedding the moment it reaches home.”

Helpful Report

Posted 4 years ago

Hi Mr Wong Thank you for your feedback. Can you provide us with the Order ID so that we can check on the order and the item you purchased 3-4 weeks back? Do reach us at cs@xpressflower.com so we can advise you on your feedback. Cheers Sam Chief Experience Officer.

Posted 4 years ago

“Order ID - 10390146 Customer service was really good. However, the bouquet I received looked like a bunch of flowers was grabbed and tied together into a bouquet, there was no design to it, my family and I couldn't give it to my mother. I've ordered flowers from the catalogue (ready, standard designs) before and had good experiences with XpressFlower in the past, beautiful bouquets, but this time it was different. Order ID : 10390262 I made a second order, this time from the catalogue (ready, standard designs) Order Number : 10390262, and the flowers were all closed tight so the bouquet didn't have the beauty of flowers in bloom that flower bouquets have when you give it to the recipient. I thought this may be due to the Covid virus situation where flowers may be difficult to procure. However, I had ordered another bouquet from a different florist and their bouquet was beautiful with roses and flowers in bloom. I went to a XpressFlower outlet at the shopping center and I saw the bouquets there looked beautiful with flowers in bloom. Different from the bouquet I received. All in all, just felt shortchanged and money wasted.”

Helpful Report

Posted 4 years ago

Hi Gabrielle I am looking into your feedback right now. One of my CS will reach out to you soon. Cheers Sam Chief Experience Officer

Posted 4 years ago

“My order #10391332 I ordered flowers for my wife. I just wanted to inform you that the flowers were of very bad quality. All rose flowers were not fresh and dead when delivered. Totally upset and disappointed with XPress quality of flowers. It’s was my Wife’s 50th Birthday and my wife was very very disappointed.”

XpressFlower 1 star review on 19th October 2020

Helpful Report

Posted 4 years ago

Hi Rajesh, Good afternoon, our team raised this issue with us yesterday, and we have sent you an email last night regarding this. Kindly check your email with regards to your feedback. Thank you - Kyla , CS Manager

Posted 4 years ago

Hi Rajesh, We are not sure if you have read the email we sent last night, but I have forwarded it to your new email as well. As per my email , Roses are the orange colored roses and the maroon ones are eustomas, sometimes some of our customer tend to mistakenly think they are roses, and they also have a different texture , and for the eustomas used in the arrangement, they are maroon and have this kind of texture (please refer to our email). Rest assured that we used fresh flowers upon creating the arrangement and also before delivery was stored in our chiller to maintain its freshness upon delivery. We would like to thank you for your feedback , we will send you again another email with regards to this. Thank you and have a great day ahead. - Kyla , CS Manager

Posted 4 years ago

“The delivery timing was from 1 to 5.59pm but it was late and only arrived at 6+. In addition, the customer service officer called me to inform me that the balloon had burst and whether it was ok to deliver the flowers first, but the delivery person had already delivered the flowers, so what was the point of asking me? Disappointed with the service”

Helpful Report

Posted 4 years ago

Hi Bing Foong, Sorry to hear about the experience. Let me look into this issue asap. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Bing, Good evening, we would like to apologize for the inconvenience caused. Please allow us to investigate on what happened with your order.We will be contacting you tomorrow once we have checked on all the details. Have a good night. - Kyla , CS Manager.

Posted 4 years ago

“This is the 2nd and last time I’m ordering from you. The first time I ordered for my mother in April this year, you missed a box of chocolates. Today you send a delivery to my girlfriend and had left out a card and message that I’ve already paid for. This is truly a disappointment and I DEMAND a refund and an explanation!”

Helpful Report

Posted 4 years ago

Hi Helly, you have every right to be disappointed. I know sorry is not good enough especially you gave us a 2nd chance. To show that we take our service seriously, our CEO is personally delivering the message card + a tub of ice cream to your recipient. The carelessness of our courier (left the card in his vehicle) was the main cause of this incident. I deeply apologize for the experience. I will also be arranging for a partial refund for your order. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,044 reviews