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XpressFlower Reviews

4.7 Rating 5,264 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,264 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2024

XpressFlower 5 star review on 18th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 12th May 2024

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You just deleted my comment. Well, I will keep writing it to warn other customers. I have never seen a shop like this. I know my order is not a big one, so you just treated me like this. Saying lies to me "Will inform our production" and then after 2 hours told me that "We didn't managed to change it as our courier already collected for delivery to deliver it on time." At the beginning you said would customize it for me and I paid extra $40 for that and at the delivery day you just showed me that you just replaced the cotton into 2 pieces of pine cone? And your attitude is just like: Accept it or leave it. And the order also delayed even though you said you won't. Such a disappointment! But still the most horrible thing is that you just ignored my request of changement and delivered it out. I didn't know nowadays Singapore got this kind of lousy shop like you. You are a flower shop, not a lier shop. How could you treat your customers like this? Doing business in this way, must be a failure. Will never order from you. Hope other customers smart enough to stop ordering from this lousy shop.”

Posted 3 years ago

Hi Gegentana I am so sorry for the experience you encountered. Please be assured that we do not delete away reviews instead we take each of them seriously. Let me look into this issue personally. I will give you a call asap to resolve this Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Gegentana Thank you so much for allowing us to do a recovery for you this Saturday. We will continue to work closely with you to ensure the recovery goes well. The incident should not have happened. We will need to improve to ensure something like this will not happened to our customers in the future. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Poor customer service. Will not be a customer anymore”

Posted 3 years ago

Hi Arnaud Dubois Denis I am sorry for the experience you encountered. Let me look into the feedback and the chat that my CS colleague had with you. I will personally email you with a follow up Cheers Sam Chief Experience Officer

Posted 3 years ago

“False alert not successful delivery.”

Posted 3 years ago

Hi Rik, I am sorry for the false alert triggered that your item was delivered. I understand my CS colleague has reached out to you about your initial delivery immediately and notified you that our delivery cannot reach your recipient due to security. With your given instructions for redelivery, we are glad that we manage to deliver the item successfully in the late evening. Please accept my sincere apology for the initial false alarm. Please feel free and contact me if you any further feedback. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Quality of flowers sucks!”

Posted 3 years ago

Hi there, We would like to get this right for you if there are flower freshness issues. One of my CS colleagues will reach out via email to request more information and please do send us photos of the flowers in question. Cheers Sam Chief Experience Officer XF

Posted 3 years ago

“Flowers were not fresh. Already dried flowers were used.”

Posted 3 years ago

Hi Pranav Thank you for the feedback. We will check on this immediately One of my CS will reach out the you Cheers Sam Chief Experience Officer

Posted 3 years ago

“Although i had informed at 10a.m and wished to deliver the flowers by 2p.m but was informed that the delivery will be done from 6p.m to 10p.m. After listening to this i emphasized that the delivery has to be at least by 6:30pm but actually the delivery happened close to 9p:m which defeated the purpose as the the prayer for wake was from 7:30p.m to 8:30p.m and it could not reach on time. You'll don't know how to prioritize.”

Posted 3 years ago

Hi Bino Thank you for your feedback. Let me check on your conversation with our CS before getting back to you personally. Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Bino I have reviewed the chat that my CS had with you before confirming your order. I understand you requested a 2pm delivery but we highlighted that we can only make it between 6-10pm in the evening. We also explain we manage deliveries by a time range and we cannot commit to specific timing. We requested your confirmation before proceeding with the order to delivery between 6-10pm which you gave us. Thank you for your feedback. I will work with CS team to engage our customers' urgent delivery needs better. Please feel free and email me if you require any clarifications. I will do my best to assist Cheers Sam Chief Experience Officer

Posted 3 years ago

“A gift. 3 weeks is all it takes for their plant to die on you. Leaves Start shedding the moment it reaches home.”

Posted 3 years ago

Hi Mr Wong Thank you for your feedback. Can you provide us with the Order ID so that we can check on the order and the item you purchased 3-4 weeks back? Do reach us at cs@xpressflower.com so we can advise you on your feedback. Cheers Sam Chief Experience Officer.

Posted 3 years ago

“Order ID - 10390146 Customer service was really good. However, the bouquet I received looked like a bunch of flowers was grabbed and tied together into a bouquet, there was no design to it, my family and I couldn't give it to my mother. I've ordered flowers from the catalogue (ready, standard designs) before and had good experiences with XpressFlower in the past, beautiful bouquets, but this time it was different. Order ID : 10390262 I made a second order, this time from the catalogue (ready, standard designs) Order Number : 10390262, and the flowers were all closed tight so the bouquet didn't have the beauty of flowers in bloom that flower bouquets have when you give it to the recipient. I thought this may be due to the Covid virus situation where flowers may be difficult to procure. However, I had ordered another bouquet from a different florist and their bouquet was beautiful with roses and flowers in bloom. I went to a XpressFlower outlet at the shopping center and I saw the bouquets there looked beautiful with flowers in bloom. Different from the bouquet I received. All in all, just felt shortchanged and money wasted.”

Posted 3 years ago

Hi Gabrielle I am looking into your feedback right now. One of my CS will reach out to you soon. Cheers Sam Chief Experience Officer

Posted 3 years ago

“My order #10391332 I ordered flowers for my wife. I just wanted to inform you that the flowers were of very bad quality. All rose flowers were not fresh and dead when delivered. Totally upset and disappointed with XPress quality of flowers. It’s was my Wife’s 50th Birthday and my wife was very very disappointed.”

XpressFlower 1 star review on 19th October 2020

XpressFlower 1 star review on 19th October 2020

XpressFlower 1 star review on 19th October 2020

Posted 3 years ago

Hi Rajesh, Good afternoon, our team raised this issue with us yesterday, and we have sent you an email last night regarding this. Kindly check your email with regards to your feedback. Thank you - Kyla , CS Manager

Posted 3 years ago

Hi Rajesh, We are not sure if you have read the email we sent last night, but I have forwarded it to your new email as well. As per my email , Roses are the orange colored roses and the maroon ones are eustomas, sometimes some of our customer tend to mistakenly think they are roses, and they also have a different texture , and for the eustomas used in the arrangement, they are maroon and have this kind of texture (please refer to our email). Rest assured that we used fresh flowers upon creating the arrangement and also before delivery was stored in our chiller to maintain its freshness upon delivery. We would like to thank you for your feedback , we will send you again another email with regards to this. Thank you and have a great day ahead. - Kyla , CS Manager

Posted 3 years ago

“The delivery timing was from 1 to 5.59pm but it was late and only arrived at 6+. In addition, the customer service officer called me to inform me that the balloon had burst and whether it was ok to deliver the flowers first, but the delivery person had already delivered the flowers, so what was the point of asking me? Disappointed with the service”

Posted 3 years ago

Hi Bing Foong, Sorry to hear about the experience. Let me look into this issue asap. Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Bing, Good evening, we would like to apologize for the inconvenience caused. Please allow us to investigate on what happened with your order.We will be contacting you tomorrow once we have checked on all the details. Have a good night. - Kyla , CS Manager.

Posted 3 years ago

“This is the 2nd and last time I’m ordering from you. The first time I ordered for my mother in April this year, you missed a box of chocolates. Today you send a delivery to my girlfriend and had left out a card and message that I’ve already paid for. This is truly a disappointment and I DEMAND a refund and an explanation!”

Posted 3 years ago

Hi Helly, you have every right to be disappointed. I know sorry is not good enough especially you gave us a 2nd chance. To show that we take our service seriously, our CEO is personally delivering the message card + a tub of ice cream to your recipient. The carelessness of our courier (left the card in his vehicle) was the main cause of this incident. I deeply apologize for the experience. I will also be arranging for a partial refund for your order. Cheers Sam Chief Experience Officer XF

Posted 3 years ago

“If there is other options, I will not even provide 1 Star. I am writing with disgust that it is a disaster experience buying from your company. It was meant to be a Birthday Gift and I have laid down clear instructions as follows : 1. Please deliver the flowers on 26 Sep 2020 between 9am - 10.30am or after 12.30pm till 1.30pm. 2. On the online booking form - I have clearly opt for if recipient is not available to received, call me (person who ordered).. 3. I called your CS hotline this morning at 8.42am and 10.05am to remind of the above.. and also instruct CS team to get the delivery person to contact me before delivery. All of the above not done and end up see photo attached... the flowers are just chucked at my doorstep that was meant for a birthday gift to my wife..”

Posted 3 years ago

Hi William Thank you for your feedback. I am personally looking into your case to understand what went wrong. Will update you soon. Cheers Sam Chief Experience Officer XF

Posted 3 years ago

“it totally out of control. the flower arrived at the shop on the closure time. i have reminded today again, not to be late and it was an opening ceremony. i felt so embarrassed when the owner called me. once again, it totally unacceptable and disappointed. A promised was made and broke!”

Posted 3 years ago

Hi Chi Thuy We are looking into your feedback. My CS colleague is reaching out to you tomorrow morning as it is too late in the night. She has dropped you a WhatsApp. Rest assured we will investigate the incident. Cheers Sam Chief Experience Officer XF

Posted 3 years ago

“mix up sender name and billing name 🙄”

Posted 3 years ago

Hi Raihan, Thank you for your feedback. I will get one of CS to reach out to you tomorrow morning via Whatsapp to find out more. I apologise for the unfortunate experience. Cheers Sam Chief Experience Officer

Posted 3 years ago

“XpressFlower made a mistake which is a red line for the industry - i.e. sending the wrong card with the flowers. Totally spoilt the occasion for the sender and recipient. Sending the correct card a couple of hours later does nothing to ameliorate the marred experience.”

Posted 3 years ago

Hi DK, We apologize for the experience you have encountered. This should not have happened and we need to do better for your customers. I will personally conduct an internal review to understand how our QC did not pick up on this. Although we have sent the card to your recipient last night after you contacted us, I totally understand that the special moment has been compromised. I have arranged by CS manager to send you a 20% discount voucher. I hope you can give us an opportunity to serve you again. Thank you once again for your feedback. We will have to do better for our customers and I will continue my efforts to mitigate such issues for our customers. Cheers Sam Chia Chief Experience Officer XF

Posted 3 years ago

“Delivery not nice”

Posted 3 years ago

Hi Patchanat, Sorry for the experience you encountered. We got your information and photo and I am personally working with my CS to get this resolve for you. Will update you asap. Cheers Sam Chief Experience Officer

Posted 3 years ago

“The courier service which was being used lala move was very poor. The person whom delivered have used vulgarity against my recipient when he cannot located the place.”

Posted 3 years ago

Hi Dannie, I am sorry for the experience you have encountered. This is not acceptable. We are contacting you soon to find out more while our Logistics side is checking on the courier that executed your delivery. We will investigate this thoroughly Cheers Sam Chief Experience Officer

Posted 3 years ago

“Hello my bag of gift did not got send . It only have flower arrive but not the bag of gift!”

Posted 3 years ago

Hi Betty My CS will be checking on your order and someone will reach out to you soon. Cheers Sam Chief Experience Officer

Posted 3 years ago

“I ordered a hamper for my brother in law who was admitted in NUH. Cust svc called and claimed that delivery guy was unwilling to deliver hamper due to fear of infectious diseases due to covid19 situation. Delivery guy also requested for a contact number so that someone could come down to collect the hamper on behalf of the patient. I was totally upset by then because we opted for delivery so that we did not have to trouble the patient or the family member of the patient. I suggested that the hamper be delivered to the nurses' counter at the particular ward so that the nurses could help pass the hamper to my brother in law. It was agreed by the customer service staff and I thought that the hamper was safely delivered. I did not receive any message after this stating that the hamper has been delivered. I felt it was awkward and asked again via messaging if the hamper has been delivered. To my horror, the hamper was left at an empty reception counter not mended by any staff, on Level 1 of NUH! Both my husband and I was truly appalled by the kind of service provided by your company! We have engaged other gift delivery companies before and have never experienced such problems. This is our first time trying XpressFlower and we had such a horrible experience. This will be the last time we are going to purchase anything from XpressFlower. The hamper was finally delivered to my brother in law the following day, only after we insisted on a total refund if XpressFlower could not upkeep their promise. Totally upset by the service provide. Will never ever recommend XpressFlower to anyone.”

Posted 3 years ago

Dear Haslinda, First of all we would like to thank you for taking time in writing a feedback. As per the situation that have happened last weekend, our MD has spoken to your husband on the morning of 11 July to explain what happened. Please accept our sincere apology for the lapse in service on behalf of our external driver. I have also sent you an email regarding this and a 20% evoucher , we hope that you can give us another chance the next time. Thank you and have a nice day, stay safe always. Kyla - CS Manager.

Posted 3 years ago

“The receipent didnt not receive the flowers.”

Posted 3 years ago

Hi Suba Thank you for reaching out to us. And I so sorry to hear that your recipient did not receive the item. My CS has provided you with the Delivery Sign off by a lady in the General office. I will personally contact u tomorrow to follow up on the situation again. Cheers Sam Chief Experience Officer

Posted 3 years ago

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XpressFlower is rated 4.7 based on 5,264 reviews