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XpressFlower Reviews

4.7 Rating 5,213 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,213 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 4th May 2024

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XpressFlower 5 star review on 26th April 2024

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XpressFlower 5 star review on 10th April 2024

Mr Chor Kwang Tay

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery time though is from 6pm - 10pm. I never really expect the flower to be delivered at 9.50pm right on the dot. There is an email informing me the flower was picked at 6.50pm but delivered at 9.50pm. Understood the flower still delivered before 10.00pm but the experience is not pleasant with the driver delivered me the flower in a rush not informing me how to turn in the LED light and left without telling me where is my birthday card. Leaving me to searching through the birthday card hidden in the flower. Pulling out the I LOVE U led light to turn on.”

Posted 1 month ago

“The flowers were mostly wilted and not very nice”

Posted 1 month ago

Hi Jun, Thank you so much for taking the time to provide us with your feedback. Apologies on any inconvenienced we have caused. Let us check on this internally, one of our CS representatives will reach you to get more details. Sincerely, Chuck CS Manager

Posted 1 month ago

“Ordered 2 flower stands and indicated the message and name from 2 different senders very carefully as I do not want to screw things up. When delivered, XpressFlower printed sender's name as the same person. They did not follow my message/instructions. How can a sender send 2 same flower stands to 1 receiver? It was a hard time trying to reach out to customer service to solve my issue so eventually we print our own message card and bring down to the receiver.”

Posted 2 months ago

“Very poor quality flowers and basket. Also just 3 pcs of carnations. Not worth the money. Very disappointed.”

Posted 2 months ago

“i have yet to receive an SMS/ Email notification on the delivery as per informed. But i can see the order is fulfilled at their website instead.”

Posted 3 months ago

“You charge delivery fee with an agreed time frame (9am-1pm). But your delivery is late.”

Posted 5 months ago

Hi Eng Wee We are checking on this right now. We take our delivery seriously and we will revert back to you asap. Cheers Sam Chief Experience Officer

Posted 5 months ago

“Deliver wrong flowers for my wife's birthday. Luckily its me who receive and noticed the mistake.”

Posted 6 months ago

Hi Khairul, Thank you for the feedback and we apologize for the mistake with delivering wrong flowers for your wife’s birthday. That’s not the experience we strive to provide our customers with, and we are deeply sorry for the inconvenience it has caused you. As a token of our apology, we have arrange a voucher and wanted to invite you guys at our garden-themed cafe (Knots Cafe and Living) located in Paya Lebar and Pasir panjing. Again we are deeply sorry, We hope this doesn't prevent you from choosing us again in the future. Sincerely, Chuck CS Manager

Posted 6 months ago

“the delivery man left it at the guard house but did not inform the receiver”

Posted 6 months ago

Hi Gecko, Thanks for your feedback about your experience with us. As per checking with our logistics team, Our courier tried ringing the intercom a few times, unfortunately there was no response. Our courier then tried approaching the security, which is as per his instruction, the said unit informed to just leave the item at the guard house. Our apologies that we have failed to inform you that we left the item with the security. We have taken note of this and raised it to the concerned department. We want to make it right for you, one of our CS team will reach out to you within the day. Thank you, Chuck CS Manager

Posted 6 months ago

“Was expecting flowers & balloon to be delivered to the ward. Instead was left at the counter at the lobby for hours. When I visited the patient I did not see the flowers & balloon, instead saw it at the counter at the lobby. That was 4hours after I was told it was delivered. And the water was dripping out of the flowers because it was laid down. Disappointed.”

Posted 8 months ago

“Not flexible in delivery arrangement. I selected the timeslot 9 to 12.59pm, and requested to try to arrange delivery after 12pm as the shop only opens at 12pm. I was immediately asked to pay more for delivery charges and not even trying to compromise my request. Will not order again.”

Posted 8 months ago

Hi Elaine, Thank you for taking the time to let us know about your experience with Xpressflower. We apologize for any inconvenience this may have caused you. Saw that your order was originally scheduled at 9am - 1pm slot and you requested for it to be delivered 12 - 1pm. Our couriers does have planned itinerary to fulfill the orders on every timeslot, hence, the eta of each orders will depend on the scheduled route. On such requests (Block timing) we do require an extra surcharge as we have to pull out your order from the scheduled deliveries and book a separate courier to particularly fulfill the order. We did change your timeslot from morning to afternoon 1-5:59pm to accommodate your request to only send it after 12pm. Item was delivered 4:28pm (within the timeslot). We hope that the information provided was useful. We are here to make receiving flowers easy and enjoyable for our customers, do reach us if you need anything. Thank you again! Cheers, Chuck CS Manager

Posted 8 months ago

“I am disappointed with services as I paid the additional accessory on the flowers and end up on others boutique of flowers. If I am not attended the occasion I will not know the mistake done.”

Posted 10 months ago

“Flowers were too over bloom…not as fresh.”

Posted 1 year ago

Dear Customer, Thank you so much for providing feedback, We are sorry for the experience. Please give us sometime while we check on this internally. One of our representatives will get in touch with you soon once we have the details. Sincerely, Chuck CS manager

Posted 1 year ago

“Love the fact that last minute delivery is possible”

Posted 1 year ago

“Hi Sam, I would appreciate if your CS would send the signed copy of delivery note instead of me to be asking for it per order. Thank you.”

Posted 1 year ago

Hi Christine, Thank you for reaching out to us. Apologies on this experience as well. Let me check your order internally, I'll arrange one of my CS to send you the signed copy of delivery order asap. Thank you, Chuck CS Manager

Posted 1 year ago

“Dont have the greeting card think the delivery guy lost it or u guys forgot”

Posted 1 year ago

Hi Andy, Thank you for alerting us and raising this issue. After thorough checking with both the outlet and our dispatch team, message card must've been dropped during the delivery process by our courier. Again apologies for this experience, We value all feedback as an opportunity to improve our service. Please be assured we will evaluate what we need to do to prevent your experience from happening again. As promised, we will be giving you a voucher which you can use when you drop by our garden-themed cafe (Knots Cafe and living) hope you can visit us and have a cuppa. Thank you and we’ll be here when you need us again. Cheers, Chuck CS Manager

Posted 1 year ago

“Flower delivered with damages. Supposed to be a valentine day surprise for my wife”

Posted 1 year ago

Hi Jin Fu, Thank you for the feedback and photos. Greatly appreciate it, as it will help me understand what happened during the delivery. I apologize that during delivery, one stalk of the flower was damaged. The delivery personnel should have informed the HQ about the damage instead of delivering it. We will engage the driver on this as this is NOT the standard and promise we have for our customers. My CS will follow up with you tomorrow on how we can make it up to you. Cheers Sam Chief Experience Officer Xpressflower

Posted 1 year ago

Hi Jin Fu, Thank you again for the feedback and apologies for the experience. As promised, we will arrange to send a complimentary bouquet for your recipient, just beep our CS hotline to follow up the date and time of delivery. Again, thank you, your feedback helps us to shape and improve our service to meet your needs. Our goal is to provide you with the best customer experience. We look forward to continuing to serve you. Cheers, Chuck CS Manager

Posted 1 year ago

“Two of the roses (in front) are already turning brownish and it would help if the arrangement of the two be put behind. Trying Xpressflower again after so many years and it’s again another disappointment.”

Posted 1 year ago

Hi Damien, Thank you for the feedback and apologies for this experience. Let me raise this to the concerned department. One of our representative will contact you shortly. Sincerely, Chuck CS Manager

Posted 1 year ago

Hi Damien, Our CS team is trying to reach you. Please do not hesitate to give us a call at our hotline +656280-1007 when you're free so we can discuss the matter your raised. Thank you, Xpressflower Team

Posted 1 year ago

“The delivery guy did not make a call to the recipient...he just left the flowers at the door, that i saw when i reached home at around 5PM.”

Posted 1 year ago

Hi Rey, Thank you for the feedback. One of our delivery protocols before proceeding with the deliveries is to call/check the availability and confirm the address with recipient prior the sending out the item. One of our CS representative did try to call the recipient around 9:20am. Unfortunately, there was no answer and our logistics team needs to dispatch our morning deliveries as scheduled. Upon reaching the location, there was a instruction in front of the door which states "Please kindly place parcel and food delivery in the basket" which our driver followed and snap a photo for future reference. I have arrange one of our CS team to reach you and send the proof of the delivery and more details about your order. Thank you again and have a good day! Sincerely, Chuck CS Manager

Posted 1 year ago

“Although I was informed of the change in colors of the tulips but the appearance was really disappointing. From yellow tulips to white tulips, the entire arrangement looked really sad and gloomy instead of the happy and vibrant feel. Very disappointing”

Posted 1 year ago

“I told your staff not to sent along with invoice , to my surprise, they sent along with order slip. Whatvthe hell is that? Will u go arond to tell ppl how much u spent on their gift? Or by putting a paper on the flower stand actually make it look prettier? No common sense at all. The flowers on the stand also look loose and messy, doesn't really match with the picture on website. I feel so disappointed.”

Posted 1 year ago

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XpressFlower is rated 4.7 based on 5,213 reviews