XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2025

Alexandrea Van Huizen

XpressFlower 5 star review on 8th July 2021

Anonymous

XpressFlower 5 star review on 9th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year we send flowers to this restaurant thru XpressFlower. This year is most annoying cause your staffs keep checking the name of the restaurant which i have submit at the point of sales. They could easily check from website, which I told your staffs.”

Helpful Report

Posted 3 weeks ago

Hi Raymond, Thank you for your feedback, and I sincerely apologize for the inconvenience and frustration you experienced with your recent order. We truly appreciate your continued support over the years, and it’s disappointing to hear that this year’s experience did not meet your expectations. You are absolutely right, the information you provided should have been sufficient, and our team should have handled the situation more efficiently without repeatedly checking with you. We will be addressing this internally to prevent a recurrence. As a gesture of goodwill and appreciation for your loyalty, we would like to offer you a discount voucher for your next purchase with us. We hope this can in some small way make up for the inconvenience caused. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Warm regards, Chuck CS Manager

Posted 3 weeks ago

“I have requested the delivery before a specific time and they asked for top up to fulfil that. I told them there should be such a option on the platform for customer consideration and not after payment has been made. Also, I have asked for a change in sign off names and they agreed, but in the end it was not amended . Lastly , the delivery arrived 5mins before the time frame (9.30am - 12.59pm)”

Helpful Report

Posted 4 weeks ago

Hi Yew Keong, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced with your recent order. Firstly, we’re sorry for the confusion surrounding the early delivery request and the associated top-up fee. We understand your concern, and you are absolutely right, options such as this should be clearly presented on our platform prior to payment. Your feedback is truly appreciated and has been forwarded to our team as we work to enhance the customer experience. With regard to the sign-off name amendment, we sincerely regret the oversight. Although the change was acknowledged by our customer service team, it was unfortunately not updated in our system for reprinting, which led to the original message being used. This was an internal lapse on our part, and we truly apologize for the disappointment caused. As promised, a replacement card was arranged and delivered on the same day to rectify the error. Lastly, we regret that the delivery arrived close to the specified time window. As our drivers plan their routes to efficiently deliver all orders within their designated timeframes, exact timing can sometimes vary slightly and is unfortunately beyond our full control. This is also why we offer a block timing surcharge service, where a dedicated driver is assigned to ensure prioritized and more precise delivery. We sincerely appreciate your understanding and continued support, and we hope to serve you better in your future orders. Sincerely, Chuck CS Manager

Posted 3 weeks ago

“Wanted to send congratulatory flowers to a client in Tuas. Was asked to call customer service because Tuas was a restricted area, needed to pay extra $20 for delivery on top of paying for flowers. There is no restriction in Tuas, it was to be delivered to an office building. Customer service could not explain to justify the extra $20.”

Helpful Report

Posted 2 months ago

Hi Kenneth, I'm so sorry for the confusion and any frustration this caused. I’d love to clarify, the additional surcharge for Tuas deliveries is actually due to the distance rather than any restrictions. Since we work with third-party couriers, especially for larger arrangements like congratulatory stands, a bigger vehicle is needed, which results in a higher delivery fee. I truly appreciate your feedback, and we’ll make sure our team explains this more clearly moving forward. Please don’t hesitate to reach out if you have any questions or if we can assist with your order, we’d be happy to help! Regards, Chuck CS Manager

Posted 2 months ago

“Flowers delivered at the very last minute at 5:58pm. The Alton booked was 1-6pm. Was expecting it to be delivered earlier”

Helpful Report

Posted 2 months ago

Hello Cyril, Thank you for sharing your feedback with us. We’re truly sorry that we didn’t meet your expectations with the delivery timing. We always do our best to manage all deliveries efficiently within the scheduled timeslots, and our drivers carefully plan their routes to ensure that all orders are delivered on time. That being said, we understand that you were hoping for an earlier delivery, and we apologize for not being able to accommodate that. Please know that your order was still delivered within the 1-6 PM timeslot, but we regret that it arrived towards the later part of the window. We truly appreciate your feedback and will use it to further improve our service. Thank you for your understanding, and we hope to serve you better in the future. Best regards, Chuck CS Manager

Posted 2 months ago

“Delivered to the wrong house...”

Helpful Report

Posted 3 months ago

Hi Terrance I apologize for our delivery partner sending your item to the wrong address. It was a long day, and due to fatigue, he misread the unit number. Upon being notified of the error, we rectified the issue within the next 15-20 minutes. My CS team has: - Refunded your delivery fees. - Provided a voucher to dine at our Xpressflower HQ Knots Cafe. We hope you give us another opportunity as we strive to improve our delivery services. Cheers Sam Chief Experience Officer

Posted 3 months ago

“I had clearly stated to just indicate a specific bame to be wrote on the card but why when it was delivered its still written my name on it?”

Helpful Report

Posted 5 months ago

Hi Warren, Thank you for the feedback. We checked your conversation with our team, and it seems we followed the instructions given at the time. That said, we totally understand how important it is to get these details right. One of our customer service team members will reach to you to sort this out and make things clearer. Thanks for letting us know, and we appreciate your patience! Best regards, Chuck CS Manager

Posted 5 months ago

“Request of photos was only requested 1 day before delivery. In the event if unable to reach sender for photo, delivery of items will be compromised. To review lead time for request of photos.”

Helpful Report

Posted 7 months ago

Hi Jason, Thank you very much for your feedback. After reviewing your order, we noticed that you had selected a preserved flower arrangement with an accompanying photo. As part of our standard process, we prepare orders one day in advance of the delivery date, which is why the photo request was sent the day before delivery. Rest assured, we always make an effort to contact you through the provided communication channels, whether it’s mobile, email, or others to ensure everything is in order. We sincerely appreciate your feedback and will carefully review our process to identify ways to prioritize similar orders and ensure earlier communication with customers when needed. Thank you once again for sharing your thoughts, and we truly hope the recipient was pleased with the gift! Best regards, Chuck CS Manager

Posted 7 months ago

“Box spoiled after 1 hour delivered. The flowers are quite dry too.”

Helpful Report

Posted 8 months ago

Hi Chloe, We sincerely apologize for the inconvenience you've experienced with your recent delivery. We understand how disappointing this must be, especially with the condition of the box and flowers. Please rest assured that our Customer Service team will be in touch with you shortly to arrange a replacement. We truly value your satisfaction and are committed to making this right. Thank you for bringing this to our attention. Sincerely, Chuck CS Manager

Posted 8 months ago

“Customer service is poor, and the order experience is bad. I need to keep reminding them and checking on the details.”

Helpful Report

Posted 9 months ago

Hi Elise, Thanks for your feedback. I'm really sorry to hear about your experience with our customer service and the ordering process. We know it’s frustrating when things don’t go smoothly, and we appreciate you bringing this to our attention. We're looking into what went wrong and will work on improving our service to make sure this doesn't happen again. If there's anything else you need or if you have any more concerns, please feel free to reach out. We’re here to help and want to make things right for you. Thanks again for your patience. Cheers, Chuck CS Manager

Posted 9 months ago

“Order 12 stalks of roses. The roses do not looked fresh. Delivery service was ok.”

Helpful Report

Posted 1 year ago

Hi Teresa, Thank you for the feedback. Let us check on this internally. Once of our CS will reach out to you to get further details. Thank you, Chuck CS Manager

Posted 1 year ago

“I have been using xpressflower for a while and was never disappointed. But, For this particular order, I will rate it poorly because the flower was left outside our place. There was no knock on the door, or call made to me. Some of the flowers were compressed to.”

Helpful Report

Posted 1 year ago

Dear Jan, Thank you so much for taking the time to share your feedback about your recent order with Xpressflower. We truly appreciate customers like you who provide us with valuable insights into their experiences. We are sincerely sorry to hear about the inconvenience you faced with the delivery of your flowers. This is certainly not the level of service that we strive to provide. Our SOP is to ensure that the flowers were hand-delivered to the recipient personally or at least call them if no one is answering the door, and we apologize for the oversight. We understand how disappointing it must have been to find the flowers left outside without any prior notification. This is certainly not the experience we want our customers to have. We also apologize for any damage caused to the bouquet due to compression. We have lodge a complaint to the 3rd party courier partner we are using. We genuinely want to make it right and ensure that this does not happen again in the future. One of our CS representative will be contacting you to get further details. Once again, thank you for bringing this matter to our attention. Your feedback is crucial in helping us improve our services. We value your continued trust in Xpressflower and assure you that we are committed to providing you with a superior flower shopping experience. Best regards, Chuck CS Manager

Posted 1 year ago

“This is my second order to send grand opening flowers to my customers. They always forgotten to include shop names despite written down for them. Even with reminders, they will still argue details not provided. When I send them photo to prove details was provided, they totally ignore me.”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you so much for taking the time to share your feedback on your experience with Xpressflower. We truly appreciate your honest review and apologize for the issue you encountered with one of our outlets. We understand how important it is for your customers to receive their flowers with all the necessary details, including the shop names. We are sorry for any inconvenience or frustration this may have caused you. As spoken, we will ba arranging a replacement of the message card with the correct details on it. Rest assured, we take your feedback seriously and will take immediate action to address this matter. Once again, we apologize for any inconvenience caused and want to thank you for bringing this issue to our attention. Your feedback helps us strive for better service and customer satisfaction. We look forward to serving you better in the future and appreciate your continued support. Best regards, Chuck CS Manager

Posted 1 year ago

“Delivery time though is from 6pm - 10pm. I never really expect the flower to be delivered at 9.50pm right on the dot. There is an email informing me the flower was picked at 6.50pm but delivered at 9.50pm. Understood the flower still delivered before 10.00pm but the experience is not pleasant with the driver delivered me the flower in a rush not informing me how to turn in the LED light and left without telling me where is my birthday card. Leaving me to searching through the birthday card hidden in the flower. Pulling out the I LOVE U led light to turn on.”

Helpful Report

Posted 1 year ago

“The flowers were mostly wilted and not very nice”

Helpful Report

Posted 1 year ago

Hi Jun, Thank you so much for taking the time to provide us with your feedback. Apologies on any inconvenienced we have caused. Let us check on this internally, one of our CS representatives will reach you to get more details. Sincerely, Chuck CS Manager

Posted 1 year ago

“Ordered 2 flower stands and indicated the message and name from 2 different senders very carefully as I do not want to screw things up. When delivered, XpressFlower printed sender's name as the same person. They did not follow my message/instructions. How can a sender send 2 same flower stands to 1 receiver? It was a hard time trying to reach out to customer service to solve my issue so eventually we print our own message card and bring down to the receiver.”

Helpful Report

Posted 1 year ago

“Very poor quality flowers and basket. Also just 3 pcs of carnations. Not worth the money. Very disappointed.”

Helpful Report

Posted 1 year ago

“i have yet to receive an SMS/ Email notification on the delivery as per informed. But i can see the order is fulfilled at their website instead.”

Helpful Report

Posted 1 year ago

“You charge delivery fee with an agreed time frame (9am-1pm). But your delivery is late.”

Helpful Report

Posted 1 year ago

Hi Eng Wee We are checking on this right now. We take our delivery seriously and we will revert back to you asap. Cheers Sam Chief Experience Officer

Posted 1 year ago

“Deliver wrong flowers for my wife's birthday. Luckily its me who receive and noticed the mistake.”

Helpful Report

Posted 1 year ago

Hi Khairul, Thank you for the feedback and we apologize for the mistake with delivering wrong flowers for your wife’s birthday. That’s not the experience we strive to provide our customers with, and we are deeply sorry for the inconvenience it has caused you. As a token of our apology, we have arrange a voucher and wanted to invite you guys at our garden-themed cafe (Knots Cafe and Living) located in Paya Lebar and Pasir panjing. Again we are deeply sorry, We hope this doesn't prevent you from choosing us again in the future. Sincerely, Chuck CS Manager

Posted 1 year ago

“the delivery man left it at the guard house but did not inform the receiver”

Helpful Report

Posted 1 year ago

Hi Gecko, Thanks for your feedback about your experience with us. As per checking with our logistics team, Our courier tried ringing the intercom a few times, unfortunately there was no response. Our courier then tried approaching the security, which is as per his instruction, the said unit informed to just leave the item at the guard house. Our apologies that we have failed to inform you that we left the item with the security. We have taken note of this and raised it to the concerned department. We want to make it right for you, one of our CS team will reach out to you within the day. Thank you, Chuck CS Manager

Posted 1 year ago

XpressFlower is rated 4.7 based on 6,044 reviews