XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 15th June 2024

647

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you card was missing. The delivery was not seamless, need to beg to send on time. This is unacceptable when I am paying a premium.”

Helpful Report

Posted 5 years ago

Hi Johnny, Sorry for the delivery experience you encountered. Let me personally check what has happened to your order. Cheers Sam Chief Experience Officer

Posted 5 years ago

Hi Johnny , Thank you for your feedback, we wanted to apologise for the lapse in service. Will investigate on this and will let you know once i get the details. Thank you and have a great day ahead.

Posted 5 years ago

“Last minutes changed of perfume and chocolate request from your company was very disappointed.”

Helpful Report

Posted 5 years ago

Hi L, I am sorry about the last minute changes. However, due to COVID Circuit Breaker, we had to make changes due to limited stocks. Our approach is to inform you as our customer with the option to cancel+refund or we will try to fulfill our customer order with some changes. Please do accept my apologies and I will be getting my CS to generate a 20% promo code specially for you. Please do give us another opportunity especially after the circuit breaker. Cheers Sam Chief Experience Officer

Posted 5 years ago

“I have requested for the sign off name to be amended and it was confirmed by the customer service and I had also received email confirmation that my request was accepted. However, the wreath was delivered with the wrong sign off. This is unacceptable.”

Helpful Report

Posted 5 years ago

Hi Mavis, thank you for your feedback, apologise for the service lapse, I will investigate on this and contact you asap.

Posted 5 years ago

“We received the flower just on time but only 11 stalks of roses. Should be 12 stalks of roses right? I don’t know what happen but I hope it won’t happen again.”

Helpful Report

Posted 5 years ago

Hi Noemi, thank you for your feedback, I will check on this and investigate on what happened. Will contact you soon once i hear from our production team. We apologise for the inconvenience caused . - Kyla

Posted 5 years ago

“Flowers are nice. Unfortunetly they arrived late, two hours after the delivery window and no notice that they would be late.”

Helpful Report

Posted 5 years ago

Hi Joshua, thank you for your feedback , and we apologise if you were not informed the delivery will be late since flowers were already prepared early to reach the recipient before 1pm, allow us to investigate on this matter and will get back to you asap. Thank you and have a great day ahead - Kyla

Posted 5 years ago

“Horrible to be honest, I ordered two flowers to be delivered on the 7th on may. After selecting the first flower I choose date and than added another flower and paid together. But 1 deliver today another coming on the 7th may! My whole Mother’s Day surprise for my wife and mom been spoiled. Thanks a million.”

Helpful Report

Posted 5 years ago

Hi Arwin, Thank you for your feedback ,we apologise for this, let us check and investigate on this, and will get back to you asap. - Kyla

Posted 5 years ago

Hi Arwin, I have checked your 2 orders and saw one order was delivered today because date was selected for today's date, 29 Apr 2020. Wanted to check if you have received the email confirmation? as usually we send order details and confirmation of your order thru your email since it is two orders. We didn't receive any call from you for changes that's why we pushed thru delivery today not knowing that it was supposed to be for 7th May. Do kindly let us know, and reply to this email so that we would be able to sort this through. Thank you and have a great day ahead.

Posted 5 years ago

“This is my first time ordering flowers from you. Your customer service staff called at 1753 hrs to tell me that there was no message on my order. I told it’s okay just send it. i called back to ask if i could change the order since they have not sent it though my delivery slot was 1300-1800 hrs. I wanted to send Part of my World instead. She said no. I confirmed that the DO would hv the sender’s name, she said yes. I asked her how come my delivery was still not sent since it was already 1800hrs, she said the first caller forgot to tell me they needed an extension till 8pm, i said okay. The delivery was received at 9pm and my friend guessed it was from me and texted to say thanks. You go figure how my experience could have been better. Regards, Shree”

Helpful Report

Posted 5 years ago

Hi Shree, Thank you for your feedback, first of all we would like to apologise on the late delivery of your order. We will investigate on this and we will get back to you once we have confirmed the incident with our CS rep. who assisted you with your order. Again, thank you for taking time on sending us your feedback and we do apologise for the inconvenience caused. - Kyla

Posted 5 years ago

Hi Shree, I have dropped you an email with regards to your order :) Will await for your reply, Thank you so much - Kyla

Posted 5 years ago

“Dear Sam, I have ordered for a wreath to be delivered on 23/04/2020 and payment was made via online on the same day, before 12pm. It was also stated that delivery would be between 1 - 6pm and an order confirmation would be sent to be my email shortly after. However, I did not receive any order confirmation at all, except that at 3pm, I received a call from one of the staff mentioning that due to overwhelming deliveries, the wreath would only be able to be delivered between 6 - 9pm. As the wake would be ending tomorrow, I have told her to notify me should there be any further delay. As I did not receive any calls or updates later in the evening, I had assumed that delivery is on time and decided to check with the recipient on the delivery at about 9pm. (as I have not receive the confirmation order, I was unable to use the online feature to track the order myself.) However, to my surprise, she told me that she did not receive anything so far. After calling the 24hours hotline, one of the staff by the name of Venus, told me that the delivery is still on the way and she will check on the exact delivery time and get back to me again. Having waited for 40mins, there is still no update from her. Only after I call back and tried using the online chat feature to check on the status, then she informed that the delivery would be around "10 plus". In my mind I was wondering how is "10 plus" an exact timing? Moreover, she had taken 40mins to check and this was what she can advise me. And if there was a delay in delivery, how come no one bother to call and update us? Instead, we have to monitor and chase for an update on the delivery status. As my delivery is required to be made on the same day, thus I decided to go with Xpressflower as it was stated that there is an assured delivery with a 50% money-back guarantee if delivery is not on time. Unfortunately, my purchase experience with XpressFlower has turned out to be a disappointing one. Appreciate that you could look into this and review accordingly. From a disappointed customer.”

Helpful Report

Posted 5 years ago

Hi Shu Juan, Thank you for the feedback , and we appreciate you taking time in giving us the details of what happened to your order. On behalf of the team we deeply apologise for the service lapse, allow us to investigate on what happened with the order, and we will send you an email asap. As for the 50% money bank guarantee, yes we will discuss this with you to process the refund. Again, we do apologise for the service lapse.

Posted 5 years ago

Hi Shu Juan, I have sent you an email with regards to your feedback, rest assured we are taking action on the incident that happen with your order. Again, thank you for your kind understanding and as per my email, we are processing the 50% Delivery Guarantee we will be refunding to your account Have a great day, will just wait for your reply in my email. Take care and stay safe, - Kyla, CS Manager

Posted 5 years ago

“Received 2 hous late without any calls to update me”

Helpful Report

Posted 5 years ago

Hi Riza, Thank you for your feedback and we apologise for the inconvenience caused. We will investigate on what happened with your order and will contact you as soon as I receive the details on why your order was not delivered on time. Thank you and

Posted 5 years ago

“On day of delivery, your staff called me three times - first time, to check address, which was incorrect despite my reminder to rectify it the day before. Second call was to inform me that the choice of ice cream flavor was unavailable. Third was to inform me that the wrong flower order was delivered to recipient. A replacement was promised without charge. Above were quite inefficient and unsatisfactory service given. Much improvement is required including reducing phone calls and mistakes made.”

Helpful Report

Posted 5 years ago

Hi Cindy, Thank you for your feedback, we appreciate it a lot, would like to apologise in behalf of my team for the inconvenience that have caused you. Rest assured we will discuss this internally as to avoid incidents like this to happen in the future. We will be sending thru your email a 20% voucher, that you can use in the future. We do hope we can make it up to you on your next order. Again, thank you for this. This feedback will surely help us to improve and to be more efficient with our process.. Have a great day and stay safe always - Kyla Romero

Posted 5 years ago

“Aesthetically beautiful set up, good customer service but the fruits were sour and only looked good, sadly. This was what I was told by the recipient”

Helpful Report

Posted 5 years ago

Hi Nikki, Thank you for your feedback. As for the fruits, we always make sure they are fresh when delivered, we checked this order from our Production side and rest assured that fruits were fresh, but reason of the sourness might be because the fruit is still not ripe. Apologies for this and we will greatly take note on this feedback to help us improve and deliver the best to our customers. Thank you again, and have a great day ahead. Stay safe always. :)

Posted 5 years ago

“For the order i didnt find the complimentary greeting attached. After delivery email showed a delivery note but without receipients name and signature. Whats going on? I stated to call me bf delivery but in the end I had to call and ask if the delivery was made. Disappointing experience.”

Helpful Report

Posted 5 years ago

Hi Doreen, I am sorry for the experience you have encountered. Let me check with my team what happened to your Order. This is not the standard that we usually perform. One of my CS or myself will get back asap.

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,044 reviews