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XpressFlower Reviews

4.7 Rating 5,290 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,290 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers/card were great!, but the delivery was terrible. I sent it to my girlfriend who got a call and was asked to wait until 1:50PM for the delivery, then she got called back at 2pm saying that they wont be able to deliver on time, and she would have to wait at home until 6pm. Please figure out how to make delivery times more transparent, as I really don't want to inconvince the person Im sending flowers to.”

Posted 3 years ago

Hi Shams Thank you so much for your valuable feedback. I got my team to quickly check on this. The free delivery time slot you have selected was between 1pm to 6pm and we successfully delivered the item at around 4:09pm. As per SOP, one of my CS called your recipient (1:08pm) before delivery to confirm that she is able to receive the item between 1 to 6pm. Later at around 2pm, we received a call from your recipient to check on the delivery timing which we explained that we will deliver before 6pm. Go forward, I will ask my CS manager to improve the communication of the agent who made the 1st call. Thank you once again for shopping with Xpressflower.com. Please feel free and email me at samchia[@]xpressflower.com and I will personally assist you. Cheers Sam Chief Experience Officer Xpressflower

Posted 3 years ago

“Hi, the flowers were delivered to my wife without the card and/or message. On the same day, a few other friends sent flowers to my wife. My wife did not know the flowers were from me and it caused some unhappiness. This incident is grossly unacceptable and it has ruined a supposedly happy occasion!”

Posted 3 years ago

Hi Steven I am so sorry about the incident. This should not have happened, my CS team have spoken to you and we are conducting our investigation internally. We will update you as soon as possible. Cheers Sam Chief Experience Officer

Posted 3 years ago

“I have already communicated the issues with Mariane , customer service supervisor on 20 Jul 2020. Main issues are 1) website that was no longer in use, 2) wrong description of items on website resulting in ‘wrong items” being ordered and delivered 3) the process of having to discover each issue at my end Something is just not right”

Posted 3 years ago

Hi Kerry, Thank you for feedback, we highly appreciate it. We would like to apologise if we missed out to inform you on the changes to the hamper you ordered. We are already discussed this to our production team, and rest assured we will tighten the process internally as to avoid such incidents to happen again. We will send you an email with regards to this. Thank you and have a great day ahead. Always stay safe - Kyla, CS Manager

Posted 3 years ago

“My boyfriend sent me flowers from here many times. usually flowers in the center area are fresh but 30-40% of flowers are covered by wrapping papers are bad and not fresh at all. I got another bouquet yesterday and moved to base immediately. Half of them are already rotten today. Very disappointing.”

Posted 3 years ago

Hi Hyejung, Thank you for your feedback, we will investigate on this and our customer service representative will contact you asap. Apologies for this , and rest assured we will do our best to resolve this issue. Have a great day - Kyla

Posted 3 years ago

“Disappointed with your service. You can check with your staff.”

Posted 3 years ago

Hi Brenda, thank you for your review. I will be reaching out to you via email after I obtain more information from my team.

Posted 3 years ago

Hi Brenda I apologize once again on behalf of my CS team. Although we have successfully delivered your item on time and provided the photo after delivery, we failed to provide the photo (as per your request) of the stand before we dispatched. My CS Manager Kyla will sent you the 20% voucher for future purchases and we hope that you can give us an opportunity to serve you again Cheers Sam Chief Experience Officer

Posted 3 years ago

“Paid $30 extra for the flowers to be delivered at 10pm to 11.59pm but it was delivered at 6pm.”

Posted 3 years ago

Hi Jerric Sorry, this should not have happened. I apologize on behalf of my team for not arranging your delivery (especially you have paid extra). We need to do better than this. I will drop you a personal WhatsApp soon Kind Regards Sam Chia Chief Experience Officer

Posted 3 years ago

“Should be mindful on your customers request next time. Like to my order should be deliver by today June 5 however the sales representative put my order in June 4 and the funny part is they call the recipient beforehand that they will deliver the flower where i instruct as it is a surprised!”

Posted 3 years ago

Hi Angeli I am personally following up on this incident. Will drop you a whatsapp when I find out what happened. Cheers Sam Chief Experience Officer

Posted 3 years ago

“The bouquet is not impressive compared to the photo shown in website. The worst thing is that they use a clear plain plastic tupperware for the cake instead of nice paper plastic-window box as shown in their photo on website. Its totally not presentable and looks cheap as if was bought from hawker. (See below photo) I choose the delivery time (9am to 1pm) which needs to paid additional $5 for delivery but they sent it only at 12:34pm which was very at the last even though I requested them many times for early delivery and I even made that order A week earlier!”

Posted 4 years ago

Hi Thawdar, Thank you for your honest feedback, we would like to apologise for the inconvenience caused. We are checking with our logistics team on the plastic box that was used with the cake, as for the bouquet we will give this feedback to our production team. Meanwhile, do allow us to investigate further and will get back to you thru email how we can sort this out, as we highly value our customers' experience with our services. Thank you and have a great day ahead. Stay safe, - Kyla, CS Manager.

Posted 4 years ago

“Hi Sam, The bouquet arrived within the delivery time slot that was selected. However, the misleading thing was that I received a message at 12.19pm that the bouquet had been pick up. Y your delivery guys and would reach me soon. Small matter but that can be improved for sure as it kept me wondering for 8 hours what time we would receive the item. Upon receiving the bouquet, my wife left it lying on the table while we we finished our dinner. To our surprise, when she picked it off the table, the underside was completely wet and it damaged the birthday cards that were next to it. She had to dispose off the cards and unwrap the bouquet to transfer the flowers to a vase just 2 hours after receiving it which was disappointing as we had not even taken a proper picture.”

Posted 4 years ago

Hi Dexter We are on this. Will get it right for you and your wife. I will give a call personally. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Dexter, Thank you so much for allowing us to get this right for your wife. We will re-send a complimentary bouquet with a complimentary tub of ice cream and hopefully she will love the new bouquet. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Great service recovery by Sam. Made my day when my wife received the second bouquet of pink roses complimentary from Xpressflowers.com and she was very happy. It was for her birthday. Thanks Sam & Xpressflower.com”

Posted 4 years ago

Hi Kim Hock Thank you for taking my call. As mentioned, the roses we used are premium Kenyan Roses and the redness of the roses depends on the seasons/farm source. However, we want to get this right for your wife :) We will send you the arrangement with pink roses. Hopefully she will like it :) Cheers Sam Chief Experience Officer

Posted 4 years ago

“The message I composed for my wife in celebration of our wedding anniversary was not in the flowers nor balloons. This is very sad and disappointing, esp this is our first anniversary and we’re in a long distance relationship.”

Posted 4 years ago

Hi Arvin, I am getting my CS to reach out to you ASAP with regards to this. We will get this right for you. Cheers Sam Chief Experience Officer Xpressflower.com

Posted 4 years ago

Hi Arvin, My CS has sent the message card to you on the same day and we also provided you with a free tub of ice cream. We will also provide with you a 20% voucher for future purchases Once again I apologise for our mistake in not sending the card to your wife in our 1st delivery. This should not happen and I will work hard to tighten up the QC checks internally. Thank you and have a nice day. Feel free and email me at samchia@xpressflower.com if you have any further feedback for us. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

“Thank you card was missing. The delivery was not seamless, need to beg to send on time. This is unacceptable when I am paying a premium.”

Posted 4 years ago

Hi Johnny, Sorry for the delivery experience you encountered. Let me personally check what has happened to your order. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Johnny , Thank you for your feedback, we wanted to apologise for the lapse in service. Will investigate on this and will let you know once i get the details. Thank you and have a great day ahead.

Posted 4 years ago

“Last minutes changed of perfume and chocolate request from your company was very disappointed.”

Posted 4 years ago

Hi L, I am sorry about the last minute changes. However, due to COVID Circuit Breaker, we had to make changes due to limited stocks. Our approach is to inform you as our customer with the option to cancel+refund or we will try to fulfill our customer order with some changes. Please do accept my apologies and I will be getting my CS to generate a 20% promo code specially for you. Please do give us another opportunity especially after the circuit breaker. Cheers Sam Chief Experience Officer

Posted 4 years ago

“I have requested for the sign off name to be amended and it was confirmed by the customer service and I had also received email confirmation that my request was accepted. However, the wreath was delivered with the wrong sign off. This is unacceptable.”

Posted 4 years ago

Hi Mavis, thank you for your feedback, apologise for the service lapse, I will investigate on this and contact you asap.

Posted 4 years ago

“We received the flower just on time but only 11 stalks of roses. Should be 12 stalks of roses right? I don’t know what happen but I hope it won’t happen again.”

Posted 4 years ago

Hi Noemi, thank you for your feedback, I will check on this and investigate on what happened. Will contact you soon once i hear from our production team. We apologise for the inconvenience caused . - Kyla

Posted 4 years ago

“Flowers are nice. Unfortunetly they arrived late, two hours after the delivery window and no notice that they would be late.”

Posted 4 years ago

Hi Joshua, thank you for your feedback , and we apologise if you were not informed the delivery will be late since flowers were already prepared early to reach the recipient before 1pm, allow us to investigate on this matter and will get back to you asap. Thank you and have a great day ahead - Kyla

Posted 4 years ago

“Horrible to be honest, I ordered two flowers to be delivered on the 7th on may. After selecting the first flower I choose date and than added another flower and paid together. But 1 deliver today another coming on the 7th may! My whole Mother’s Day surprise for my wife and mom been spoiled. Thanks a million.”

Posted 4 years ago

Hi Arwin, Thank you for your feedback ,we apologise for this, let us check and investigate on this, and will get back to you asap. - Kyla

Posted 4 years ago

Hi Arwin, I have checked your 2 orders and saw one order was delivered today because date was selected for today's date, 29 Apr 2020. Wanted to check if you have received the email confirmation? as usually we send order details and confirmation of your order thru your email since it is two orders. We didn't receive any call from you for changes that's why we pushed thru delivery today not knowing that it was supposed to be for 7th May. Do kindly let us know, and reply to this email so that we would be able to sort this through. Thank you and have a great day ahead.

Posted 4 years ago

“This is my first time ordering flowers from you. Your customer service staff called at 1753 hrs to tell me that there was no message on my order. I told it’s okay just send it. i called back to ask if i could change the order since they have not sent it though my delivery slot was 1300-1800 hrs. I wanted to send Part of my World instead. She said no. I confirmed that the DO would hv the sender’s name, she said yes. I asked her how come my delivery was still not sent since it was already 1800hrs, she said the first caller forgot to tell me they needed an extension till 8pm, i said okay. The delivery was received at 9pm and my friend guessed it was from me and texted to say thanks. You go figure how my experience could have been better. Regards, Shree”

Posted 4 years ago

Hi Shree, Thank you for your feedback, first of all we would like to apologise on the late delivery of your order. We will investigate on this and we will get back to you once we have confirmed the incident with our CS rep. who assisted you with your order. Again, thank you for taking time on sending us your feedback and we do apologise for the inconvenience caused. - Kyla

Posted 4 years ago

Hi Shree, I have dropped you an email with regards to your order :) Will await for your reply, Thank you so much - Kyla

Posted 4 years ago

“Dear Sam, I have ordered for a wreath to be delivered on 23/04/2020 and payment was made via online on the same day, before 12pm. It was also stated that delivery would be between 1 - 6pm and an order confirmation would be sent to be my email shortly after. However, I did not receive any order confirmation at all, except that at 3pm, I received a call from one of the staff mentioning that due to overwhelming deliveries, the wreath would only be able to be delivered between 6 - 9pm. As the wake would be ending tomorrow, I have told her to notify me should there be any further delay. As I did not receive any calls or updates later in the evening, I had assumed that delivery is on time and decided to check with the recipient on the delivery at about 9pm. (as I have not receive the confirmation order, I was unable to use the online feature to track the order myself.) However, to my surprise, she told me that she did not receive anything so far. After calling the 24hours hotline, one of the staff by the name of Venus, told me that the delivery is still on the way and she will check on the exact delivery time and get back to me again. Having waited for 40mins, there is still no update from her. Only after I call back and tried using the online chat feature to check on the status, then she informed that the delivery would be around "10 plus". In my mind I was wondering how is "10 plus" an exact timing? Moreover, she had taken 40mins to check and this was what she can advise me. And if there was a delay in delivery, how come no one bother to call and update us? Instead, we have to monitor and chase for an update on the delivery status. As my delivery is required to be made on the same day, thus I decided to go with Xpressflower as it was stated that there is an assured delivery with a 50% money-back guarantee if delivery is not on time. Unfortunately, my purchase experience with XpressFlower has turned out to be a disappointing one. Appreciate that you could look into this and review accordingly. From a disappointed customer.”

Posted 4 years ago

Hi Shu Juan, Thank you for the feedback , and we appreciate you taking time in giving us the details of what happened to your order. On behalf of the team we deeply apologise for the service lapse, allow us to investigate on what happened with the order, and we will send you an email asap. As for the 50% money bank guarantee, yes we will discuss this with you to process the refund. Again, we do apologise for the service lapse.

Posted 4 years ago

Hi Shu Juan, I have sent you an email with regards to your feedback, rest assured we are taking action on the incident that happen with your order. Again, thank you for your kind understanding and as per my email, we are processing the 50% Delivery Guarantee we will be refunding to your account Have a great day, will just wait for your reply in my email. Take care and stay safe, - Kyla, CS Manager

Posted 4 years ago

“Received 2 hous late without any calls to update me”

Posted 4 years ago

Hi Riza, Thank you for your feedback and we apologise for the inconvenience caused. We will investigate on what happened with your order and will contact you as soon as I receive the details on why your order was not delivered on time. Thank you and

Posted 4 years ago

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XpressFlower is rated 4.7 based on 5,290 reviews