XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 9th February 2024

599

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upset as my wife feedback send old flowers, petal with black in color and crumpled. First time encountered.”

Helpful Report

Posted 4 years ago

Hi Chee Kong My CS team has reached out to you to arrange for a complimentary bouquet to be sent to you. Feel free and reach out to me if you need any further assistance. We apologize for the experience as the flowers maybe damage during the delivery process. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Shall I have the photo of the delivered flowers?”

Helpful Report

Posted 4 years ago

Hi Yu Wen, One of my Customer Service colleague will be reaching out to you. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Yu Wen, My CS has manage to get the photos from the courier. Feel free and contact our Customer Service team via Website Chat or Call/Whatsapp 62801007 any day from 6am to 12am anytime. If you have any further feedback, feel free and drop me an email Cheers Sam Chief Experience Officer

Posted 4 years ago

“disappointed with the change of timing last min, i order more and ample time was given to call me to ask if late delivery was ok, but your staff only called me at 1pm to tell me change of timing my friend grand opening happened while the flowers were not there. will not order again next time.”

Helpful Report

Posted 4 years ago

Hi Hwee Keng, Thank you for the valuable feedback. My CS team will be reaching out to understand your concerns and will investigate accordingly. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Hwee Keng, we have sent an email to you with regards to the delivery. As per the report, our courier managed to deliver the item between the scheduled delivery timing of 1pm - 5:59pm. We do apologize if we need to advise you that it might need to extend the delivery timing. Sorry for any inconvenience caused. Thank you and have a great day ahead. Stay safe always.

Posted 4 years ago

“feel free to fill out the space provided I would like to complain on this delivery. The arrangement is totally spoiled my plan. Why does the delivery give recipient a up front call (around 12:30pm) to ask the receiving at 3pm? The purpose we send the flower thru delivery is give a surprise to the recipient upon receiving. If the call made up front 2 hours before it reach, what is purpose of making such arrangement? It is not the 1st time I ordered from Xpressflower but this the 1st time I met this kind of arrangement.”

Helpful Report

Posted 4 years ago

“Never change the wrapping paper as per my request!”

Helpful Report

Posted 4 years ago

Hi Foong Yee, Thank you for the feedback, we will investigate on this and one of our customer service representative will contact you once we have checked what happened with your order. We do apologize for any inconvenience caused. Have a great day, - Kyla , CS Manager.

Posted 4 years ago

“I Called in on August 14 for an emergency flower delivery due to customers last minute opening of a shop. Instructed customer service officer to expedite and she told me she could deliver on Aug 15 9am to 1pm. I would have to select the 6-9pm option; and she would change to 9-1pm However, the arrangement was changed to 1pm-6pm instead (and delivery fee being cheaper than the 6-9pm option). I had to chase and call in to make sure the flower was expedited, but finally delivered at 3pm. If I wanted it to deliver at 3pm I wouldn’t have needed to call in and have paid more for the delivery fee. Please ensure this doesn’t happen again to other customers. The reason I used Xpressflower was because I needed it at the very last minute, and they had 24 hour delivery options, but you failed to deliver it at the requested time. I am very disappointed with this lapse in service quality.”

Helpful Report

Posted 4 years ago

Hi Gavin Sorry for the delay in getting back. I am check on this internally and will give you a personal call for this. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Gavin Thank you so much for taking my call and allowing me to explain the situation which led to the wrong delivery. We apologize for the mistake our CS agent has made when taking down your delivery timing. As per our delivery promise, we have will make the necessary refund. Delivering on time as per what our customer has instructed is important. We will continue to improve our internal process to ensure such a situation will not happen again Cheers Sam Chief Experience Officer

Posted 4 years ago

“I am disappointed that my order did not committed to my special request note. Sam please take noted and keep me updated .Thank you.”

Helpful Report

Posted 4 years ago

Hi Johnny Thank you so much for your feedback via the phone call we had. As spoken, we will like to do something for your recipient. Will keep you updated via our Whatsapp conversation. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Dear Sam I have been a loyal customer of Xpress Flower since 2016, however, the last two purchases in 2020 has been rather disappointing. Some of the flowers received today are old and have started to wilt. I had the same experience on a purchase in January 2020 but did not complain as I thought it was a one off occurrence. I hope that Xpressflower can improve it’s quality control to previous standards. Another feedback is that it would be great if the ribbons and other material used are not xpressflower branded. It seems to portray an image of over-marketing and opportunistic branding for a product that is meant to be personal and intimate for the buyer and receiver. Thank you Regards Andy”

Helpful Report

Posted 4 years ago

Hi Andy, Thank you for taking the time out to drop us a review/feedback. We are thankful to customers like yourself that give us such valuable insight. I will personally give u a call tomorrow (will drop you a WhatsApp first) because it is too late at night now. Let me get this right for you. Cheers Sam Chief Experience Officer

Posted 4 years ago

“quick delivery but the arrangement was smaller than expected and pictured”

Helpful Report

Posted 4 years ago

“The flowers/card were great!, but the delivery was terrible. I sent it to my girlfriend who got a call and was asked to wait until 1:50PM for the delivery, then she got called back at 2pm saying that they wont be able to deliver on time, and she would have to wait at home until 6pm. Please figure out how to make delivery times more transparent, as I really don't want to inconvince the person Im sending flowers to.”

Helpful Report

Posted 4 years ago

Hi Shams Thank you so much for your valuable feedback. I got my team to quickly check on this. The free delivery time slot you have selected was between 1pm to 6pm and we successfully delivered the item at around 4:09pm. As per SOP, one of my CS called your recipient (1:08pm) before delivery to confirm that she is able to receive the item between 1 to 6pm. Later at around 2pm, we received a call from your recipient to check on the delivery timing which we explained that we will deliver before 6pm. Go forward, I will ask my CS manager to improve the communication of the agent who made the 1st call. Thank you once again for shopping with Xpressflower.com. Please feel free and email me at samchia[@]xpressflower.com and I will personally assist you. Cheers Sam Chief Experience Officer Xpressflower

Posted 4 years ago

“Hi, the flowers were delivered to my wife without the card and/or message. On the same day, a few other friends sent flowers to my wife. My wife did not know the flowers were from me and it caused some unhappiness. This incident is grossly unacceptable and it has ruined a supposedly happy occasion!”

Helpful Report

Posted 4 years ago

Hi Steven I am so sorry about the incident. This should not have happened, my CS team have spoken to you and we are conducting our investigation internally. We will update you as soon as possible. Cheers Sam Chief Experience Officer

Posted 4 years ago

“I have already communicated the issues with Mariane , customer service supervisor on 20 Jul 2020. Main issues are 1) website that was no longer in use, 2) wrong description of items on website resulting in ‘wrong items” being ordered and delivered 3) the process of having to discover each issue at my end Something is just not right”

Helpful Report

Posted 4 years ago

Hi Kerry, Thank you for feedback, we highly appreciate it. We would like to apologise if we missed out to inform you on the changes to the hamper you ordered. We are already discussed this to our production team, and rest assured we will tighten the process internally as to avoid such incidents to happen again. We will send you an email with regards to this. Thank you and have a great day ahead. Always stay safe - Kyla, CS Manager

Posted 4 years ago

“My boyfriend sent me flowers from here many times. usually flowers in the center area are fresh but 30-40% of flowers are covered by wrapping papers are bad and not fresh at all. I got another bouquet yesterday and moved to base immediately. Half of them are already rotten today. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Hyejung, Thank you for your feedback, we will investigate on this and our customer service representative will contact you asap. Apologies for this , and rest assured we will do our best to resolve this issue. Have a great day - Kyla

Posted 4 years ago

“Disappointed with your service. You can check with your staff.”

Helpful Report

Posted 4 years ago

Hi Brenda, thank you for your review. I will be reaching out to you via email after I obtain more information from my team.

Posted 4 years ago

Hi Brenda I apologize once again on behalf of my CS team. Although we have successfully delivered your item on time and provided the photo after delivery, we failed to provide the photo (as per your request) of the stand before we dispatched. My CS Manager Kyla will sent you the 20% voucher for future purchases and we hope that you can give us an opportunity to serve you again Cheers Sam Chief Experience Officer

Posted 4 years ago

“Paid $30 extra for the flowers to be delivered at 10pm to 11.59pm but it was delivered at 6pm.”

Helpful Report

Posted 4 years ago

Hi Jerric Sorry, this should not have happened. I apologize on behalf of my team for not arranging your delivery (especially you have paid extra). We need to do better than this. I will drop you a personal WhatsApp soon Kind Regards Sam Chia Chief Experience Officer

Posted 4 years ago

“Should be mindful on your customers request next time. Like to my order should be deliver by today June 5 however the sales representative put my order in June 4 and the funny part is they call the recipient beforehand that they will deliver the flower where i instruct as it is a surprised!”

Helpful Report

Posted 4 years ago

Hi Angeli I am personally following up on this incident. Will drop you a whatsapp when I find out what happened. Cheers Sam Chief Experience Officer

Posted 4 years ago

“The bouquet is not impressive compared to the photo shown in website. The worst thing is that they use a clear plain plastic tupperware for the cake instead of nice paper plastic-window box as shown in their photo on website. Its totally not presentable and looks cheap as if was bought from hawker. (See below photo) I choose the delivery time (9am to 1pm) which needs to paid additional $5 for delivery but they sent it only at 12:34pm which was very at the last even though I requested them many times for early delivery and I even made that order A week earlier!”

Helpful Report

Posted 4 years ago

Hi Thawdar, Thank you for your honest feedback, we would like to apologise for the inconvenience caused. We are checking with our logistics team on the plastic box that was used with the cake, as for the bouquet we will give this feedback to our production team. Meanwhile, do allow us to investigate further and will get back to you thru email how we can sort this out, as we highly value our customers' experience with our services. Thank you and have a great day ahead. Stay safe, - Kyla, CS Manager.

Posted 4 years ago

“Hi Sam, The bouquet arrived within the delivery time slot that was selected. However, the misleading thing was that I received a message at 12.19pm that the bouquet had been pick up. Y your delivery guys and would reach me soon. Small matter but that can be improved for sure as it kept me wondering for 8 hours what time we would receive the item. Upon receiving the bouquet, my wife left it lying on the table while we we finished our dinner. To our surprise, when she picked it off the table, the underside was completely wet and it damaged the birthday cards that were next to it. She had to dispose off the cards and unwrap the bouquet to transfer the flowers to a vase just 2 hours after receiving it which was disappointing as we had not even taken a proper picture.”

Helpful Report

Posted 5 years ago

Hi Dexter We are on this. Will get it right for you and your wife. I will give a call personally. Thank you Cheers Sam Chief Experience Officer

Posted 5 years ago

Hi Dexter, Thank you so much for allowing us to get this right for your wife. We will re-send a complimentary bouquet with a complimentary tub of ice cream and hopefully she will love the new bouquet. Cheers Sam Chief Experience Officer

Posted 5 years ago

“Great service recovery by Sam. Made my day when my wife received the second bouquet of pink roses complimentary from Xpressflowers.com and she was very happy. It was for her birthday. Thanks Sam & Xpressflower.com”

Helpful Report

Posted 5 years ago

Hi Kim Hock Thank you for taking my call. As mentioned, the roses we used are premium Kenyan Roses and the redness of the roses depends on the seasons/farm source. However, we want to get this right for your wife :) We will send you the arrangement with pink roses. Hopefully she will like it :) Cheers Sam Chief Experience Officer

Posted 5 years ago

“The message I composed for my wife in celebration of our wedding anniversary was not in the flowers nor balloons. This is very sad and disappointing, esp this is our first anniversary and we’re in a long distance relationship.”

Helpful Report

Posted 5 years ago

Hi Arvin, I am getting my CS to reach out to you ASAP with regards to this. We will get this right for you. Cheers Sam Chief Experience Officer Xpressflower.com

Posted 5 years ago

Hi Arvin, My CS has sent the message card to you on the same day and we also provided you with a free tub of ice cream. We will also provide with you a 20% voucher for future purchases Once again I apologise for our mistake in not sending the card to your wife in our 1st delivery. This should not happen and I will work hard to tighten up the QC checks internally. Thank you and have a nice day. Feel free and email me at samchia@xpressflower.com if you have any further feedback for us. Thank you Cheers Sam Chief Experience Officer

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,044 reviews