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XpressFlower Reviews

4.7 Rating 5,264 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,264 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2024

XpressFlower 5 star review on 18th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 12th May 2024

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flower looks good but the wishes short of one word.”

Posted 3 years ago

“Delivery last night until next day morning flower alrdy dry out”

Posted 3 years ago

Hello Wen Jie, Thank you for you time and allowing us to explain on what happened, Again, would like to apologize in behalf of Xpressflower for inconvenience that we have caused you. Rest assured we will discuss this internally as to avoid incidents like this to happen in the future. As promised I have arranged the voucher that you can use when you visit our gardened themed cafe :)Thanks again! This feedback will surely help us to improve our service towards our customers Keep well and stay safe! Cheers, Chuck CS Manager

Posted 3 years ago

“i ordered hydrangea flower but they delivered roses. Although the roses were pretty but it was not what i ordered. The price should be cheaper also”

XpressFlower 2 star review on 18th April 2021

Posted 3 years ago

Hi Timothy I am so sorry about this. One of our Customer Care will reach out to you asap. We will get this resolved for you. Cheers Sam Chief Experience Officer

Posted 3 years ago

“When I placed an order I understood that as long as I placed before 11am, they will deliver on the same day in the afternoon session but unfortunately they did not till I called then I knew they will only deliver on the 3rd day of my order. I chose this because is a 24hrs delivery. Also was disappointed with the size of the plant I ordered. Is much much smaller than I thought therefore I think size should be indicated for the plant.”

Posted 3 years ago

Hi Na Lim Thank you for the valuable feedback. One of my CS will be reaching out to you to follow up on delivery instruction clarifications. Product: In the description, we provided the dimension to be 32(W) x 38cm(H). But we can do better visually, I will relay the information to my marketing team to see how we can improve Sincerely Sam Chief Experience Officer

Posted 3 years ago

“Outrageous price gouging for Valentines day! Considering other venues for my future purchases.”

Posted 3 years ago

Hi Dave Thank you for your feedback. During Valentine's day, the flower suppliers will increase their prices due to higher demand. The bouquet that you ordered includes Premium Kenyan Roses that were specially imported as such the bouquet price is higher than roses from China/India. Unlike other florists, we also provided 5 different delivery timeslots for our customers to select. We also provided early bird discounts of 15% + 5% member discount if you order early. Once again, thank you so much for your feedback and feel free and contact me directly. Cheers Sam Chief Experience Officer

Posted 3 years ago

“The flower presentation is too small and not idea for married couple. I would not have ordered, if I know this earlier.”

Posted 3 years ago

“Sigh, contemplated a few days if i wanted to post this as I received it for my valentine's day and should be grateful. But this is really not up to expectation for a store that has been around for so many years... Comparing to my other dried flowers that I've received for the past few years, I'm pretty sure this is not how dried flowers are. My 2 years old dried flower looks wayyyyy better than this from other florist! I've also asked my florist friends if this is okay, but was told that this is just bad preservation of flowers. This just makes me sad looking at it and was told that it is very expensive and costly as it was collected and bought on valentine's day at tampines outlet.Ruined my valentine's day and gotta forced a smile while accepting it...”

Posted 3 years ago

Hi, Thank you for your feedback and we apologise for the inconvenience caused. Our CS retail manager have sent you an email to request more information with regards your order. Awaiting for your immediate response and rest assured we will do our best to resolve this issue. Meanwhile, always keep safe and well! Chuck CS Manager

Posted 3 years ago

Hello, We are trying to reach you thru your email but so far we did not receive any respond. Please do contact us, as we wish to make things right for you. Hoping to hear from you soon:) Chuck CS Manager

Posted 3 years ago

“Ordered the bouquet on behalf of my brother to surprise his gf and turned up become a big “surprise” for them! They are very disappointed with the bouquet received!!! How can it happened?? Any QC check done before prepare the bouquet or just sending the leftover valentine bouquet? There’s soil or dust on the leaves? Flower with black spots? Roses turned dry? Or maybe it should be the way? There’s no issue when i walked in for collection but why when comes to delivery, the QC was bad! I have attached the photos of the bouquet. Please advise, thank you!”

Posted 3 years ago

Hi Liting I am so sorry about this, I believe my CS manager has spoken to you and will arrange for a new fresh bouquet to be sent to you before 5 pm today. I will also get him to pass your recipient a tub of Udder ice cream. I will investigate separately what happen to the QC process. Cheers Sam Chief Experience Officer

Posted 3 years ago

“The order delivered within the stipulated time frame. However, the delivery man was inexperience to handle the delivery of gift/flower. This supposed to be a surprise and not the burden/inconvenient to the recipient. The delivery man was collected a fee from the recipient and showing the recipient the order details which consist of the amount of the gift. Unpleasant order. follow up service make up the two stars, otherwise no star given.”

Posted 3 years ago

Hi Lee, Thank you so much for taking time to talk to me earlier and allowing me to explain the situation which led to this unpleasant experience. This incident should not have happened, we already reported this issue to our courier service provider to ensure that it won't happen to our future customers. Again, we apologize for the delivery experience you encountered and we thank you for allowing us to do a service recovery. Meanwhile Keep safe and keep well. Happy CNY! Cheers, Chuck CS Manager

Posted 3 years ago

“The physical end product does not match the photo from catalog. In the nutshell, doesn’t justify the price with the quality given. No complaint on the service response and those regular updates though.”

Posted 3 years ago

“Honestly disappointed and embarrassed to send flowers which isn't fresh to someone u intend to give him/her a surprise. The actual flowers obviously doesn't look fresh and start to have brown spots. The flowers will wither in a couple days' time as compared other florist which can last at least a week. Not worth the price although it was timely delivered.”

Posted 3 years ago

“Upset as my wife feedback send old flowers, petal with black in color and crumpled. First time encountered.”

Posted 3 years ago

Hi Chee Kong My CS team has reached out to you to arrange for a complimentary bouquet to be sent to you. Feel free and reach out to me if you need any further assistance. We apologize for the experience as the flowers maybe damage during the delivery process. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Shall I have the photo of the delivered flowers?”

Posted 3 years ago

Hi Yu Wen, One of my Customer Service colleague will be reaching out to you. Thank you Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Yu Wen, My CS has manage to get the photos from the courier. Feel free and contact our Customer Service team via Website Chat or Call/Whatsapp 62801007 any day from 6am to 12am anytime. If you have any further feedback, feel free and drop me an email Cheers Sam Chief Experience Officer

Posted 3 years ago

“disappointed with the change of timing last min, i order more and ample time was given to call me to ask if late delivery was ok, but your staff only called me at 1pm to tell me change of timing my friend grand opening happened while the flowers were not there. will not order again next time.”

Posted 3 years ago

Hi Hwee Keng, Thank you for the valuable feedback. My CS team will be reaching out to understand your concerns and will investigate accordingly. Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Hwee Keng, we have sent an email to you with regards to the delivery. As per the report, our courier managed to deliver the item between the scheduled delivery timing of 1pm - 5:59pm. We do apologize if we need to advise you that it might need to extend the delivery timing. Sorry for any inconvenience caused. Thank you and have a great day ahead. Stay safe always.

Posted 3 years ago

“feel free to fill out the space provided I would like to complain on this delivery. The arrangement is totally spoiled my plan. Why does the delivery give recipient a up front call (around 12:30pm) to ask the receiving at 3pm? The purpose we send the flower thru delivery is give a surprise to the recipient upon receiving. If the call made up front 2 hours before it reach, what is purpose of making such arrangement? It is not the 1st time I ordered from Xpressflower but this the 1st time I met this kind of arrangement.”

Posted 3 years ago

“Never change the wrapping paper as per my request!”

Posted 3 years ago

Hi Foong Yee, Thank you for the feedback, we will investigate on this and one of our customer service representative will contact you once we have checked what happened with your order. We do apologize for any inconvenience caused. Have a great day, - Kyla , CS Manager.

Posted 3 years ago

“I Called in on August 14 for an emergency flower delivery due to customers last minute opening of a shop. Instructed customer service officer to expedite and she told me she could deliver on Aug 15 9am to 1pm. I would have to select the 6-9pm option; and she would change to 9-1pm However, the arrangement was changed to 1pm-6pm instead (and delivery fee being cheaper than the 6-9pm option). I had to chase and call in to make sure the flower was expedited, but finally delivered at 3pm. If I wanted it to deliver at 3pm I wouldn’t have needed to call in and have paid more for the delivery fee. Please ensure this doesn’t happen again to other customers. The reason I used Xpressflower was because I needed it at the very last minute, and they had 24 hour delivery options, but you failed to deliver it at the requested time. I am very disappointed with this lapse in service quality.”

Posted 3 years ago

Hi Gavin Sorry for the delay in getting back. I am check on this internally and will give you a personal call for this. Cheers Sam Chief Experience Officer

Posted 3 years ago

Hi Gavin Thank you so much for taking my call and allowing me to explain the situation which led to the wrong delivery. We apologize for the mistake our CS agent has made when taking down your delivery timing. As per our delivery promise, we have will make the necessary refund. Delivering on time as per what our customer has instructed is important. We will continue to improve our internal process to ensure such a situation will not happen again Cheers Sam Chief Experience Officer

Posted 3 years ago

“I am disappointed that my order did not committed to my special request note. Sam please take noted and keep me updated .Thank you.”

Posted 3 years ago

Hi Johnny Thank you so much for your feedback via the phone call we had. As spoken, we will like to do something for your recipient. Will keep you updated via our Whatsapp conversation. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Dear Sam I have been a loyal customer of Xpress Flower since 2016, however, the last two purchases in 2020 has been rather disappointing. Some of the flowers received today are old and have started to wilt. I had the same experience on a purchase in January 2020 but did not complain as I thought it was a one off occurrence. I hope that Xpressflower can improve it’s quality control to previous standards. Another feedback is that it would be great if the ribbons and other material used are not xpressflower branded. It seems to portray an image of over-marketing and opportunistic branding for a product that is meant to be personal and intimate for the buyer and receiver. Thank you Regards Andy”

Posted 3 years ago

Hi Andy, Thank you for taking the time out to drop us a review/feedback. We are thankful to customers like yourself that give us such valuable insight. I will personally give u a call tomorrow (will drop you a WhatsApp first) because it is too late at night now. Let me get this right for you. Cheers Sam Chief Experience Officer

Posted 3 years ago

“quick delivery but the arrangement was smaller than expected and pictured”

Posted 3 years ago

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XpressFlower is rated 4.7 based on 5,264 reviews