XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 10th March 2024

611

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was expecting flowers & balloon to be delivered to the ward. Instead was left at the counter at the lobby for hours. When I visited the patient I did not see the flowers & balloon, instead saw it at the counter at the lobby. That was 4hours after I was told it was delivered. And the water was dripping out of the flowers because it was laid down. Disappointed.”

Helpful Report

Posted 1 year ago

“Not flexible in delivery arrangement. I selected the timeslot 9 to 12.59pm, and requested to try to arrange delivery after 12pm as the shop only opens at 12pm. I was immediately asked to pay more for delivery charges and not even trying to compromise my request. Will not order again.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for taking the time to let us know about your experience with Xpressflower. We apologize for any inconvenience this may have caused you. Saw that your order was originally scheduled at 9am - 1pm slot and you requested for it to be delivered 12 - 1pm. Our couriers does have planned itinerary to fulfill the orders on every timeslot, hence, the eta of each orders will depend on the scheduled route. On such requests (Block timing) we do require an extra surcharge as we have to pull out your order from the scheduled deliveries and book a separate courier to particularly fulfill the order. We did change your timeslot from morning to afternoon 1-5:59pm to accommodate your request to only send it after 12pm. Item was delivered 4:28pm (within the timeslot). We hope that the information provided was useful. We are here to make receiving flowers easy and enjoyable for our customers, do reach us if you need anything. Thank you again! Cheers, Chuck CS Manager

Posted 1 year ago

“I am disappointed with services as I paid the additional accessory on the flowers and end up on others boutique of flowers. If I am not attended the occasion I will not know the mistake done.”

Helpful Report

Posted 1 year ago

“Flowers were too over bloom…not as fresh.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you so much for providing feedback, We are sorry for the experience. Please give us sometime while we check on this internally. One of our representatives will get in touch with you soon once we have the details. Sincerely, Chuck CS manager

Posted 2 years ago

“Love the fact that last minute delivery is possible”

Helpful Report

Posted 2 years ago

“Hi Sam, I would appreciate if your CS would send the signed copy of delivery note instead of me to be asking for it per order. Thank you.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for reaching out to us. Apologies on this experience as well. Let me check your order internally, I'll arrange one of my CS to send you the signed copy of delivery order asap. Thank you, Chuck CS Manager

Posted 2 years ago

“Dont have the greeting card think the delivery guy lost it or u guys forgot”

Helpful Report

Posted 2 years ago

Hi Andy, Thank you for alerting us and raising this issue. After thorough checking with both the outlet and our dispatch team, message card must've been dropped during the delivery process by our courier. Again apologies for this experience, We value all feedback as an opportunity to improve our service. Please be assured we will evaluate what we need to do to prevent your experience from happening again. As promised, we will be giving you a voucher which you can use when you drop by our garden-themed cafe (Knots Cafe and living) hope you can visit us and have a cuppa. Thank you and we’ll be here when you need us again. Cheers, Chuck CS Manager

Posted 2 years ago

“Flower delivered with damages. Supposed to be a valentine day surprise for my wife”

Helpful Report

Posted 2 years ago

Hi Jin Fu, Thank you for the feedback and photos. Greatly appreciate it, as it will help me understand what happened during the delivery. I apologize that during delivery, one stalk of the flower was damaged. The delivery personnel should have informed the HQ about the damage instead of delivering it. We will engage the driver on this as this is NOT the standard and promise we have for our customers. My CS will follow up with you tomorrow on how we can make it up to you. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

Hi Jin Fu, Thank you again for the feedback and apologies for the experience. As promised, we will arrange to send a complimentary bouquet for your recipient, just beep our CS hotline to follow up the date and time of delivery. Again, thank you, your feedback helps us to shape and improve our service to meet your needs. Our goal is to provide you with the best customer experience. We look forward to continuing to serve you. Cheers, Chuck CS Manager

Posted 2 years ago

“Two of the roses (in front) are already turning brownish and it would help if the arrangement of the two be put behind. Trying Xpressflower again after so many years and it’s again another disappointment.”

Helpful Report

Posted 2 years ago

Hi Damien, Thank you for the feedback and apologies for this experience. Let me raise this to the concerned department. One of our representative will contact you shortly. Sincerely, Chuck CS Manager

Posted 2 years ago

Hi Damien, Our CS team is trying to reach you. Please do not hesitate to give us a call at our hotline +656280-1007 when you're free so we can discuss the matter your raised. Thank you, Xpressflower Team

Posted 2 years ago

“The delivery guy did not make a call to the recipient...he just left the flowers at the door, that i saw when i reached home at around 5PM.”

Helpful Report

Posted 2 years ago

Hi Rey, Thank you for the feedback. One of our delivery protocols before proceeding with the deliveries is to call/check the availability and confirm the address with recipient prior the sending out the item. One of our CS representative did try to call the recipient around 9:20am. Unfortunately, there was no answer and our logistics team needs to dispatch our morning deliveries as scheduled. Upon reaching the location, there was a instruction in front of the door which states "Please kindly place parcel and food delivery in the basket" which our driver followed and snap a photo for future reference. I have arrange one of our CS team to reach you and send the proof of the delivery and more details about your order. Thank you again and have a good day! Sincerely, Chuck CS Manager

Posted 2 years ago

“Although I was informed of the change in colors of the tulips but the appearance was really disappointing. From yellow tulips to white tulips, the entire arrangement looked really sad and gloomy instead of the happy and vibrant feel. Very disappointing”

Helpful Report

Posted 2 years ago

“I told your staff not to sent along with invoice , to my surprise, they sent along with order slip. Whatvthe hell is that? Will u go arond to tell ppl how much u spent on their gift? Or by putting a paper on the flower stand actually make it look prettier? No common sense at all. The flowers on the stand also look loose and messy, doesn't really match with the picture on website. I feel so disappointed.”

Helpful Report

Posted 2 years ago

“No receipent name as instructed. This is no good!”

Helpful Report

Posted 2 years ago

“Usually good but not happy this time because of courier.”

Helpful Report

Posted 2 years ago

Hi Christabel, I sincerely apologize for your bad experience with your most recent purchase. I am very sorry for the way our courier handled the situation. Our business takes reviews very seriously and we will be using your feedback for coaching purposes. I have already talked to the concerned department head about this and they are extremely sorry that you had this experience. Please allow me to apologize on their behalf and on behalf of the brand. As promised we have arranged a replacement of the stand the day after the incident. We also appreciate that you gave us a chance to make things right for you. Thank you again for the feedback. It is always a pleasure to serve you, and we hope to do so for many years to come. Sincerely, Chuck CS Manager

Posted 2 years ago

“I just placed my order today 4/8/2022,your website provide a 10% promo code is not valid, I feel like being cheated,and the promotion is received by my subscription email from yours. Please review your website promo code and don't let anyone like me had a bad experience of my purchase.”

Helpful Report

Posted 2 years ago

Hi Chee Chang, Thank you for the feedback. I do apologize for this experience as well. Please note that your feedback has been forwarded to the department concerned and that and have been raised with the management to quickly address the matter. We have arranged to refund back the supposed 10% back to your account. As a token also we will be sending you a voucher which you can use at our garden-themed cafe (Knots Cafe and living). Again apologies and thank you for sharing your experience, this will helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Sincerely, Chuck CS Manager

Posted 2 years ago

“The delivery order has no recipient signatures. There are no sms to inform buyer that the goods have been delivered.”

Helpful Report

Posted 2 years ago

Hello Tan Hwee Hui, Thanks for bringing this to our attention. We understand the importance of receiving updates on your order as well as getting a signed copy of the delivery order. We sent you an email to fix the delivery order situation. Rest assured that this is a rare issue but we'll definitely investigate the cause to prevent this from happening again. We hope that you give us another chance to do better next time. - Xpressflower CS Team

Posted 2 years ago

“I am not happy with the two copies of condolences messages you have submitted to me for final confirmation. I actually wanted to make changes after receiving some last minute samples of them but your staff sound so reluctant to my change request and asked me to decide on one of the two copies submitted.”

Helpful Report

Posted 3 years ago

Hi Mr Tan, We are very sorry to hear about the experience. With your permission, we have arranged our team to change out the message card on the stand and make it right this time around. Thank you for allowing us to make it up to you. Cheers, Herlene Chia Retail Manager

Posted 3 years ago

“The balloons did not stay afloat for even 12 hours. Helium balloons should last at least 24! For $53, you should use little larger plain balloons and linger strings. Very unimpressive bouquet”

Helpful Report

Posted 3 years ago

Hi Meeta, Thank you for the feedback and taking our call earlier. As spoken helium balloon lifespan varies on the type of material of the balloon. Latex balloon normally last only for around 6hrs, place it in cooler temperature can help to extend this up to 8 hours. Hope this clarifies the matter. We truly apologized for the inconvenience this has caused you. Thank you again for your kind patience and understanding. Sincerely, Chuck CS Manager

Posted 3 years ago

“Hi expressflower, I’m a bit disappointed where I found the flower not as fresh as I expected. To pay so much $$ during Valentine’s Day, lastly get this quality of flower shall I said sorry. I think you guy should think how to maintain flower freshness until deliver to customers. Thank you.”

Helpful Report

Posted 3 years ago

Hi Thomas, Thank you for the feedback. We are sorry that you had this experience. It would be very nice if you could give us a chance to correct the situation and make things right with you. One of our representatives will get in touch with you soon to discuss your concerns further. Sincerely, Chuck CS Manager

Posted 3 years ago

“Sorry guys, like your flowers but I asked for a particular delivery date. You accepted, but the flowers turn up 3 days early for your own convenience. Not cool.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you so much for providing feedback. We are sorry that you had this experience. Please allow a short time for us to review your issue, A member of our CS team will contact you soon to address your concern. Thank you, Chuck CS Manager

Posted 3 years ago

XpressFlower is rated 4.7 based on 6,044 reviews