XpressFlower Reviews

Name: XpressFlower
Rating: 4.69

4.7 Rating 5,290 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 5,290 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 28th May 2024

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery guy did not make a call to the recipient...he just left the flowers at the door, that i saw when i reached home at around 5PM.”

Helpful Report

Posted 1 year ago

Hi Rey, Thank you for the feedback. One of our delivery protocols before proceeding with the deliveries is to call/check the availability and confirm the address with recipient prior the sending out the item. One of our CS representative did try to call the recipient around 9:20am. Unfortunately, there was no answer and our logistics team needs to dispatch our morning deliveries as scheduled. Upon reaching the location, there was a instruction in front of the door which states "Please kindly place parcel and food delivery in the basket" which our driver followed and snap a photo for future reference. I have arrange one of our CS team to reach you and send the proof of the delivery and more details about your order. Thank you again and have a good day! Sincerely, Chuck CS Manager

Posted 1 year ago

“Although I was informed of the change in colors of the tulips but the appearance was really disappointing. From yellow tulips to white tulips, the entire arrangement looked really sad and gloomy instead of the happy and vibrant feel. Very disappointing”

Helpful Report

Posted 1 year ago

“I told your staff not to sent along with invoice , to my surprise, they sent along with order slip. Whatvthe hell is that? Will u go arond to tell ppl how much u spent on their gift? Or by putting a paper on the flower stand actually make it look prettier? No common sense at all. The flowers on the stand also look loose and messy, doesn't really match with the picture on website. I feel so disappointed.”

Helpful Report

Posted 1 year ago

“No receipent name as instructed. This is no good!”

Helpful Report

Posted 1 year ago

“Usually good but not happy this time because of courier.”

Helpful Report

Posted 1 year ago

Hi Christabel, I sincerely apologize for your bad experience with your most recent purchase. I am very sorry for the way our courier handled the situation. Our business takes reviews very seriously and we will be using your feedback for coaching purposes. I have already talked to the concerned department head about this and they are extremely sorry that you had this experience. Please allow me to apologize on their behalf and on behalf of the brand. As promised we have arranged a replacement of the stand the day after the incident. We also appreciate that you gave us a chance to make things right for you. Thank you again for the feedback. It is always a pleasure to serve you, and we hope to do so for many years to come. Sincerely, Chuck CS Manager

Posted 1 year ago

“I just placed my order today 4/8/2022,your website provide a 10% promo code is not valid, I feel like being cheated,and the promotion is received by my subscription email from yours. Please review your website promo code and don't let anyone like me had a bad experience of my purchase.”

Helpful Report

Posted 1 year ago

Hi Chee Chang, Thank you for the feedback. I do apologize for this experience as well. Please note that your feedback has been forwarded to the department concerned and that and have been raised with the management to quickly address the matter. We have arranged to refund back the supposed 10% back to your account. As a token also we will be sending you a voucher which you can use at our garden-themed cafe (Knots Cafe and living). Again apologies and thank you for sharing your experience, this will helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Sincerely, Chuck CS Manager

Posted 1 year ago

“The delivery order has no recipient signatures. There are no sms to inform buyer that the goods have been delivered.”

Helpful Report

Posted 1 year ago

Hello Tan Hwee Hui, Thanks for bringing this to our attention. We understand the importance of receiving updates on your order as well as getting a signed copy of the delivery order. We sent you an email to fix the delivery order situation. Rest assured that this is a rare issue but we'll definitely investigate the cause to prevent this from happening again. We hope that you give us another chance to do better next time. - Xpressflower CS Team

Posted 1 year ago

“I am not happy with the two copies of condolences messages you have submitted to me for final confirmation. I actually wanted to make changes after receiving some last minute samples of them but your staff sound so reluctant to my change request and asked me to decide on one of the two copies submitted.”

Helpful Report

Posted 2 years ago

Hi Mr Tan, We are very sorry to hear about the experience. With your permission, we have arranged our team to change out the message card on the stand and make it right this time around. Thank you for allowing us to make it up to you. Cheers, Herlene Chia Retail Manager

Posted 2 years ago

“The balloons did not stay afloat for even 12 hours. Helium balloons should last at least 24! For $53, you should use little larger plain balloons and linger strings. Very unimpressive bouquet”

Helpful Report

Posted 2 years ago

Hi Meeta, Thank you for the feedback and taking our call earlier. As spoken helium balloon lifespan varies on the type of material of the balloon. Latex balloon normally last only for around 6hrs, place it in cooler temperature can help to extend this up to 8 hours. Hope this clarifies the matter. We truly apologized for the inconvenience this has caused you. Thank you again for your kind patience and understanding. Sincerely, Chuck CS Manager

Posted 2 years ago

“Hi expressflower, I’m a bit disappointed where I found the flower not as fresh as I expected. To pay so much $$ during Valentine’s Day, lastly get this quality of flower shall I said sorry. I think you guy should think how to maintain flower freshness until deliver to customers. Thank you.”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for the feedback. We are sorry that you had this experience. It would be very nice if you could give us a chance to correct the situation and make things right with you. One of our representatives will get in touch with you soon to discuss your concerns further. Sincerely, Chuck CS Manager

Posted 2 years ago

“Sorry guys, like your flowers but I asked for a particular delivery date. You accepted, but the flowers turn up 3 days early for your own convenience. Not cool.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you so much for providing feedback. We are sorry that you had this experience. Please allow a short time for us to review your issue, A member of our CS team will contact you soon to address your concern. Thank you, Chuck CS Manager

Posted 2 years ago

“Yes, the delivery was fast but I was disappointed on the condolences flowers that I had ordered on 6 Nov 2021. The flowers were great different from the photo. The flowers in photo showed was so fresh and colourful. Upon received, the flowers looked so dull and as if the flowers were going to die within a day. The arrangement of flowers were also bad, can see a lot of empty space in between flowers. The cost of this flowers was not cheap and its didn't worth the price. This will b my first and last dealing with Xpress flowers ..”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for the feedback. My CS team is retrieving the information and photos from our delivery. They will be reaching out to you shortly to understand the feedback better. Regards Sam Chief Experience Officer

Posted 2 years ago

“Already wrote”

Helpful Report

Posted 2 years ago

Hi Fazlan On behalf of my team, I am so sorry for the incident in which the message card was not delivered. I understand it is important for your recipient and we need to work harder to prevent this. I have instructed my CS to provide you and your recipient with a voucher. An invitation to our garden-themed Knots cafe as a form of apology Cheers Sam Chief Experience Officer

Posted 2 years ago

“Hi, I would like to feedback on my experience with your company. Yesterday i ordered a condolences flower stand and was delivered wrongly to the recipient. Your customer service officer, Shan, texted me and informed me that the courier who made the wrong delivery will go back to the recipient and change to the right order. Personally i feel that it was quite inappropriate because the flowers were already sent and received. I dont think it was a good idea to exchange the flower as it will embarrass the recipient. i do understand that there is also another client involved. but i felt that a better way of handling this could be asking if, as a customer, mind to exchange to the right order or just remain status quo. I am quite embarrass by this incident as the recipient was asking me about this incident. Although this incident was resolved but i hope that it will not happen to other customers in the future. Thank you.”

Helpful Report

Posted 2 years ago

Hi Joseph Thank you so much for your feedback. I apologize for the experience you encountered and we need to do better. I agree with your suggestion, we should check with the customer first before we do the switch. I will discuss this internally with my Customer Service team to enhance the SOP Stay Safe Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

“I did not know your process and was in a hurry. I got the bill then I google Xpress flower, the first web site pop up with a phone then I paid immediately. Later I realised it is the wrong site. Then I received your official link to pay, so I paid again. I have not been able to get the refund from the wrong guy yet :-(”

Helpful Report

Posted 2 years ago

Hi Kim, Thank you for the feedback and bringing this matter to our attention. As spoken earlier we would like the opportunity to investigate your feedback further. You can reach me at your most convenient time at chuck@xpressflower.com or call our hotline 62801007. We’ll try to help and work with you to resolve this issue. Thank you again, hope to hear from you soon. Cheers, Chuck CS Manager

Posted 2 years ago

“I am not happy with delivery, 1) it’s too expensive than other florists 2) They add some kind of cactus plants which ruin bouquet 3) customer care numbers are not working, it ask for executive extension which I have no idea what it is. Not a pleasant experience for me. Hope you improve. Have a nice day ahead”

Helpful Report

Posted 2 years ago

Dear Khaja, Thanks for sharing your feedback. I believe one of our Customer Service Supervisor had already reached you regarding your concerns with this recent purchase. Again, we’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. I'll be raising your feedback on our next internal meeting for further improvements. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We have also sent you a small token which you can use when you drop by our garden themed cafe, Knots Cafe and Living in Paya Lebar. We would love to make things right if you give us another chance. Meanwhile, keep safe and healthy! Sincerely, Chuck CS Manager

Posted 2 years ago

“Hi Sam, I have specifically notated that the sender be anonymous however ,my name was still reflected.”

Helpful Report

Posted 2 years ago

Hi Gavin, We are truly sorry for your bad experience on your recent purchase. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. Please allow us to investigate on what happened and one of our CS representatives will be in touch with you shortly. We are hoping for your kind understanding. Sincerely, Chuck CS Manager

Posted 2 years ago

“A little disappointed The bouquet I ordered was supposed to come in a basket - so that it could stand like a display Instead it was delivered as a hand bouquet”

Helpful Report

Posted 2 years ago

Hi Suresh Thank you for your feedback. One of our Customer Service will contact you asap to find out more. From the order screen, I saw that you have placed an order for a flower bouquet, not a flower arrangement which we delivered at 4:58pm Cheers Sam Chief Experience Officer

Posted 2 years ago

“website photo is not the same as actual wreath delivered see comment pic uploaded”

Helpful Report

Posted 2 years ago

Hello Sheila, We are truly sorry for this experience on your recent order. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. We are checking on this now, One of our representatives will contact you asap. Regards, Chuck CS Manager

Posted 2 years ago

Hi Sheila, Thank you for taking the time to speak with us earlier. Again, on behalf of Xpressflower, please accept my sincerest apology. I appreciate all the details you included in your review and have taken note of everything you wrote, rest assured that we will discuss this internally and make improvements asap. As promised, we sent you something in your in your email which you can use on your next purchase. Your feedback helps us to shape and improve our service to meet your needs. Our goal is to provide you with the best customer experience. Hope that you'll give us a second chance to serve you better next time. Meanwhile, Keep safe and well! Sincerely, Chuck CS Manager

Posted 2 years ago

“I am very disappointed with today's order. The 'From the heart' bouquet from your website has more pink roses. And it was supposed to be a birthday bouquet. However, the bouquet you sent was mostly white roses. It is not so appropriate to have so much whites for a birthday bouquet. I feel so sad.”

Helpful Report

Posted 3 years ago

Hi Christine, Thank you for your feedback and we apologize for the inconvenience caused. We will investigate on what happened with your order and rest assured we will do our best to resolve this issue. Meanwhile, always keep safe and well! Cheers, Chuck CS Manager

Posted 3 years ago

Hello Christine, Good Day! As a loyal customer since 2019, we are thankful for the chance of allowing us to make it right for you and your recipient. Again thank you for the feedback this will help us to continue to improve our services. We strive to get better and provide the service our customers deserve. Please contact us if you have any help on your future orders. It is always a pleasure to serve you, and we hope to do so for many years to come. Meanwhile, Keep safe and have a great day ahead! Cheers, Chuck CS manager

Posted 3 years ago

XpressFlower is rated 4.7 based on 5,290 reviews