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XpressFlower Reviews

4.7 Rating 5,213 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,213 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 4th May 2024

XpressFlower 5 star review on 3rd May 2024

XpressFlower 5 star review on 26th April 2024

XpressFlower 5 star review on 13th April 2024

XpressFlower 5 star review on 12th April 2024

XpressFlower 5 star review on 12th April 2024

XpressFlower 5 star review on 10th April 2024

Mr Chor Kwang Tay

651

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is very good. But the flower quality is not fresh as can see from picture and also ordered a 9 stalk rose for long lasting meaning but came 10 stalk, cannot take out now also.”

Posted 2 days ago

“i am pleased with my order (Hamper FH2212) delivery was swift. However, during making the order on-line, the organic apple juice were out-of stocks, if this could be replaced with a better quality item, that was perfect. In addition, i was informed, very last minute (on the very day of delivery - morning) that the strawberries is out. i would had thought so that you can find it easily in any supermarkets duting the night before or the next morning. Instead you choose to replace it with a cheaper value of blueberries. i requesed for add-on fruites to be compensated for the short-fall. i was quite taken a-back while i can accept during order placement, the juice item was out of stock. it was not quite acceptable for the 2nd item or last min (strawberries) were out of stocks too! The florist could have informed me earlier - the day when i placed order (yesterday 22 Apr) and not about to deliver on the actual day i.e. 23 Apr morning. i spoke and rectified this with Ms Venus if any complimentary should be included, but this turned down and not considered at all. finally i requested to change from a brown basket to a white one, however this item were not available too. Above all, i selected Xpressflower for good reviews, some how i might had deceived due to 'no stocks' in one and more items, such as the organic juice, strawberries and finally the white basket!!”

Posted 2 weeks ago

Hi Wendy, Thank you for taking the time to share your experience. We're sorry to hear about the unpleasant experience with your recent purchase. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Rest assured that I will raise this concern to the specific department involved to address further and avoid it from happening again. As a token of our apology, we would like to offer you discount voucher which you can use on your next purchase with us, one of our CS representatives will reach to you regarding this voucher. Again, apologies and we hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Xpressflower. Sincerely Chuck CS Manager

Posted 2 weeks ago

“Customer service alright, can't hear too well”

Posted 3 weeks ago

“I called to ask for the note to be removed, but it wasnt removed. It was an inappropriate note for the event which i realized later in the day. Got into a nagging session because of this. Unreliable customer service.”

Posted 2 months ago

“The delivery was late. The event ended at around 1pm.”

Posted 2 months ago

“I was send an email to inform that deliverywas completed. But there is no recipient signature in the DO so thats not really helpful as expected.”

Posted 2 months ago

“The website suddenly down when i wanted to submit my order, so when the website is up and i submitted successful order, i received a whatsapp that they did not receive my order which i thought is a scam sms. Luckily the customer service called me and i know that the 1st order went through but no payment is made and 2nd order was successfully placed. This is not a very good experience for 1st time buyer from xpressflower like me. Other than that, the flowers looks great and hopefully the delivery will be on time too, thanks.”

Posted 2 months ago

“The merchandise was delivered on time. I like that there is option to select the delivery timing slot.”

Posted 2 months ago

“Fast delivery”

Posted 2 months ago

“I'm delighted that the company is able to deliver my order in less than 24hrs after placing my order.”

Posted 3 months ago

“I didn't receive tax invoice for this ordering”

Posted 3 months ago

“I received email from an order that is totally not mine telling me that my order was delivered. I had to call to check if my order to have me email sent to me to confirmed.”

Posted 4 months ago

“Ordered the hamper at 12.30 mid night but have problem with payment. Woke up early morning to complete the payment at 7 am after receiving the link to pay. This is a hamper to hospital. Patience could be discharged anytime. I expect the delivery to be latest before the afternoon visiting hour. At 5 pm I received a message to say that the delivery could be around 8 pm. Sigh ! At 7.10pm I receive a call to say that the name does not match the bed I have indicated. Immediately I called the family to confirm. But unable to reach anyone, the number from call centre was on recording. Managed to send a message through WhatsApp. However call centre returned my call 30 mins later told me that they will deliver before 10 pm. What a mess ! I told the caller to check before giving me standard answer. Finally she checked with logistic, it was delivered at 7.51pm. Wat a service. Need to have a system to communicate better as your business has grown too fast. However the delivery/ logistic is bad. Saw logistic only collect the hamper in the evening. Too too slow for a small island like Singapore. Bad experience. !”

Posted 5 months ago

“A bit upset that the name on the message card was written wrongly. Staff should have checked again, as the recipient's family would have been more upset about this incident. The email that I received yesterday confirmed that there was no error. But this morning when they sent me the image in the mail I was shocked. And I had to call the hotline to inform them to change it before the item was sent. Thank you”

Posted 5 months ago

“All good and well managed. Responsive well. One thing, can you review the area code list setting, long pre set list not in chronological order nor alphabetical order (country) that makes the selection in complex.”

Posted 5 months ago

Hi Evelyn, Thank you for the feedback. We are so glad that you appreciate our customer service team and their dedication to creating an amazing customer experience. About your concern with the area code list setting, I will personally raise this with my IT team and look into it. We continuously strive to improve our customer experience in order to ensure that all of our customers feel valued and taken care of. Thanks again and have a great day! Cheers, Chuck CS Manager

Posted 5 months ago

“Tha flowers are beautiful but unhappy with delivery time. It supposed to be 1-6pm but I disappointed to know the flowers only delivered nearing 6 pm. Me expecting it to deliver around 3-5pm. Really disappointed”

Posted 6 months ago

“Not a very pleasant experience as the agent took down wrong info and commited wrongly. Supposed to send by X date, certain promised timing as indicated via whatapps but translated wrongly into the confirmation order. Besides, also reference to the wrong message of contact information.”

Posted 7 months ago

Hi Fanny I am sorry for the experience you have encountered. This should not have happened. Let me check on this personally tomorrow morning before my CS manager (Chuck) or I will revert to you. Thanks Sam Chief Experience Officer Xpressflower

Posted 7 months ago

“The flowers were great but the delivery person just left the flowers at my door though the instruction is to do so if no one answers the door. There were people at home but the delivery person just left it without pressing the door bell. I’m disappointed that this was done. Will consider future deliveries even though the flowers were great.”

Posted 7 months ago

Hi Sau Yong Thank you so much for your feedback and your kind review for our product. I am so sorry for the experience encountered and I will look into this personally. This should not have happened. We will come back to you asap in the late morning. Cheers Sam Chief Experience Officer

Posted 7 months ago

Hi Sau Yong, Thank you for taking my call earlier. Apologies again that our courier did not manage to pass personally the gift item to your recipient and had to leave it outside your premises to fulfill the rest of his scheduled deliveries. As spoken I'll raise this matter with the concerned department for further review and improvements. Here at Xpressflower, we strive to offer the best service and always appreciate hearing from our customers on how we can improve. I'll also be arranging the voucher thru your email, I hope you can find time to visit our garden-themed cafe (Knots Cafe and Living). Again, thank you for taking the time to help us serve you better. Have a great weekend! Cheers, Chuck CS Manager

Posted 7 months ago

“Requested to have no white ribbon but not taken note of.”

Posted 8 months ago

Dear Chin, Thank you for bringing this matter to us. We are usually known for our attention to detail and are truly sorry that this did not reflect on this purchase At XpressFlower, our number one priority is customer service. We go above and beyond to ensure that all our customers are satisfied with their experience. One of our CS representatives will contact you to rectify the matter. Again thank you for the feedback, rest assured that we will constantly make improvements to ensure we offer the best products and services to our customers. Sincerely, Chuck CS Manager

Posted 8 months ago

“I had sent an email to your CS to change the "From" to be spelled out in full. Your CS acknowledged and confirmed via email. However when the flowers were sent, the photo showed that it was not updated. I wrote to your CS again. Though your CS team took the initiative to update the card and wanted to replace it. I find it extremely embarassing. They should have contacted me to check if a replacement is needed before taking such action. There should be better communication between your logistic and customer service team.”

Posted 8 months ago

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XpressFlower is rated 4.7 based on 5,213 reviews