XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2025

Alexandrea Van Huizen

XpressFlower 5 star review on 8th July 2021

Anonymous

XpressFlower 5 star review on 9th June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order got mixed up, but generally ok.”

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Posted 2 weeks ago

“Prompt delivery.”

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Posted 2 weeks ago

“Check your work before delivering it out.”

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Posted 3 weeks ago

Hi August, Thank you for your valuable feedback. First and foremost, please accept my sincere apologies on behalf of our team for the oversight regarding the message on the floral stand. This should not have happened, especially on such an important occasion. As mentioned by our customer service team yesterday, we arranged for a replacement message card on the same day, and I understand it was already sent out. We truly regret the inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Sincerely, Chuck CS Manager

Posted 3 weeks ago

“Customer service was good during order. Exfremely rude and unhelpful on day of delivery. The wake changed to next block without informing relatives. It would help if delivery can help look around for other set ups. Its not like you will habe 2 funerals next to each block everyday Please train your employees on customer service. screenshot conversation. Anyways will be giving bad reviews on other platforms. 1st and last time from your company.”

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Posted 1 month ago

Hi Adam, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you had. While we’re glad that the ordering process went smoothly, we’re truly sorry to hear about the challenges on the day of delivery. We did attempt to reach out regarding the change in wake location, but we understand that this may not have been communicated effectively to all relatives, and we regret the confusion and inconvenience it caused. As part of our protocol, any redirection of delivery typically incurs a minimal surcharge, as it requires rebooking another courier to fulfill the request. In this case, we are fortunate that our driver was able to locate the correct setup, which was just in the next block, and proceeded without delay or added charge. We also take your feedback on staff behavior very seriously. This is not the level of service we hold ourselves to, and we will be addressing this internally with further training to ensure more compassionate and helpful support, especially during such sensitive times. We regret that your experience did not meet expectations, and we genuinely appreciate your feedback as it helps us improve. With our sincere apologies, Chuck CS Manager

Posted 1 month ago

“One stalk of flower was cut, though I didnt manage to notice it this immediately as I receive the flower. A little bit bad experience of ordering a bouquet remotely.”

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Posted 2 months ago

Hello Yu Qing, Thank you for sharing your feedback with us. We sincerely apologize for the issue with your flower arrangement. Please be assured that your bouquet was carefully prepared and sent out in perfect condition. It is possible that the issue occurred during the delivery process, and we will be reporting this to our third-party courier to prevent similar incidents in the future. To provide full transparency, one of our customer service representatives will be reaching out to you with photos of your bouquet before dispatch. We hope this helps clarify the condition of the item before delivery, and more importantly, we would love the opportunity to make things right for you. Once again, we truly appreciate your feedback and apologize for any inconvenience this has caused. Please don’t hesitate to let us know how we can assist further. Regards, Chuck CS Manager

Posted 2 months ago

“It was indicated on the order form to hope that XpressFlower could accommodate our delivery time (after 5pm to 8pm) as it was meant as a surprise bouquet to be presented during the dinner. Restaurant is able to keep the flowers on our behalf. However only on the day of delivery itself in the afternoon, XpressFlower staff called up saying that the delivery time is from 7pm to 10pm. By 8pm the bouquet is not delivered yet so we use the XpressFlower Chat to give a chaser. Restaurant closed at 930pm. The Chat staff is helpful and assist us to rely the message to the delivery team. I think XpressFlower should communicate with customers at least 1 day earlier to inform them if timing is not accomodated and not just a few hours before the delivery. There is room for improvement in this area.”

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Posted 2 months ago

Hi Patrick, Thank you for sharing your feedback with us. We sincerely apologize for not being able to fulfill your requested delivery time before 8 PM. As our customer service team conveyed, our delivery timing depends on the planned route to ensure all flower arrangements are handled with care and delivered within the designated time slot. While we were able to deliver your order at 8:46 PM, we regret that it did not meet your specific request. We truly appreciate your suggestion regarding earlier communication for timing adjustments. Your feedback is invaluable, and we will review our processes to improve coordination and provide more timely updates in the future. Our team is committed to making the necessary improvements to enhance our service and prevent similar situations from happening again. Once again, we apologize for any inconvenience caused and appreciate your understanding. If there is anything further we can do to make things right, please don’t hesitate to reach out. Best regards, Chuck CS Manager

Posted 2 months ago

“I unfortunately experienced a problem with your web-site in that the links to payment options (I tried Paypal and Credit card links) would not connect even though I left and came back several times. I was able to eventually place and pay for the order via the chat line (Lailanie was the contact) and that process was well managed by her.”

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Posted 2 months ago

Hello Ian, Thanks for reaching out and letting us know about this. We’re really sorry for the trouble you had with the payment links, that’s definitely not the experience we want for our customers. We’re already looking into this to make sure it doesn’t happen again. To help us resolve the issue, we may need to reach out to you for a few more details or possibly ask for a screenshot of the error if that’s okay. This will help us identify the problem and prevent it from happening in the future. That said, we’re glad to hear Lailanie was able to assist you! We’ll be sure to share your kind words with her. If you run into any other issues or need anything else, feel free to reach out. We truly appreciate your patience and support! Cheers, Chuck CS Manager

Posted 2 months ago

“Not the first time buying but this time round the flower are not as fresh”

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Posted 4 months ago

Hi Ken, Thank you so much for sharing your feedback with us. We truly appreciate your continued support and understand your concerns. As our customer service representative mentioned, the flowers used in your order were sourced from a fresh batch from our supplier, and we included a photo prior to delivery to show their condition. However, there are a few factors that could have affected the flowers, including the delivery process or the current climate in Singapore, which may have impacted their freshness. That said, we deeply value you as a loyal customer, and we will be forwarding your feedback to our management team for further review. As a gesture of appreciation, we are pleased to offer you a voucher for your next purchase. We sincerely appreciate your patience and understanding, and we look forward to serving you again. Should you have any further concerns, please don’t hesitate to reach out. Sincerely, Chuck CS Manager

Posted 4 months ago

“After DO issued, there is no e-inovice follow-up and our Finance is unable to make payment on the DO issued. Appreciate it if your team can follow-up with an e-invoice issued and send it to whoever placed the order. I have been emailing and Whatsapp to your team but no answer on the invoice to be sent. Unsure what is the reason for not issuing the e-invoice immediately after DO? Pls look into this matter.”

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Posted 4 months ago

Hi Huang, Thank you for your feedback. We recently made changes to our invoicing process for corporate accounts. Previously, invoices were automatically triggered, but we are now processing them separately through a third-party system. This helps us consolidate corporate invoices more efficiently and bill them separately. I believe our Corporate Sales Executive has already spoken with you to provide further clarification. We truly appreciate your trust in us and look forward to serving you again soon. Best regards, Chuck CS Manager

Posted 4 months ago

“While the staff on the phone was responsive, overall the experience was not satisfactory cause I was made to pay for delivery twice. Not sure that’ll I’ll be a returning customer.”

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Posted 4 months ago

“I ordered for 22 Dec but was told is 23 Dec. End up I have to pay 15.00 extra for express”

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Posted 5 months ago

“customer service is very good.”

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Posted 7 months ago

Hi Hwee Hoon, Thank you for taking the time to share your thoughts and for the kind words about our customer service. We're glad to hear you had a positive experience with our team! However, we notice that you rated us three stars, and we would love to know how we can make your experience even better in the future. Your feedback is invaluable to us, and we hope to have the chance to serve you again soon! Best, Chuck CS Manager

Posted 7 months ago

“I was expecting the Roses to bloom, unfortunately it didn’t.”

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Posted 7 months ago

“delivery was fast and sweet. However the flowers can’t last long till this morning. Some of the leaves turn brown and some of the flowers are wilted.”

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Posted 8 months ago

“Flowers can be better for the cost charged”

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Posted 8 months ago

Hi Vaibhav, Thank you for your feedback. I’m sorry to hear that the flowers did not meet your expectations, especially given the cost. We take your comments seriously and will be reviewing this to ensure improvements are made. Your satisfaction is our priority, and we are committed to doing better in the future. Thank you for bringing this to our attention. We hope to have the chance to serve you again. Sincerely, Chuck CS Manager

Posted 8 months ago

“Requested to fill up recipient name and messages. So was expecting there will be a message card but nothing. A bit disappointed. Was impress at the speed of service and prompt response from the team as i needed it urgently.”

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Posted 9 months ago

Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the oversight in missing the message card that you requested. We understand how important it was to you, and we're truly sorry for the disappointment this has caused. We greatly appreciate your kind words about our service speed and prompt responses, especially given the urgency of your order. One of our customer service representatives will reach out to you shortly to make things right. Thank you again for bringing this to our attention, and for your understanding. Sincerely, Chuck CS Manager

Posted 8 months ago

“Response was prompt. Customer service was good. She was friendly & helpful.”

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Posted 9 months ago

“I ordered a Star Performer CS1710 flowerstand. Instead of the original golden yellow stand it arrived in a plain red stand. The flowers were as what was in the catalogue but minus alot of leaves and ferns and is totally different from what was promised as in your catalogue profile.”

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Posted 10 months ago

Hi Sophia, Thank you for your feedback and for giving us the opportunity to address this issue. We understand your disappointment regarding the incorrect flower stand and the incomplete floral arrangement. As mentioned in our previous communication, one of our team members has reached out and apologized for the inconvenience caused. As promised, we will be providing you with a discount voucher for your next purchase as a token of our appreciation for your understanding and patience. If you have any further concerns or need additional assistance, please do not hesitate to contact us. We are committed to ensuring your satisfaction and look forward to serving you better in the future. Thank you for your understanding. Regards, Chuck CS Manager

Posted 10 months ago

“What I type is so different from what u all send, a lot error message”

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Posted 10 months ago

Hi Jla en, We sincerely apologize for the errors in the message card you received. We understand how important it is for your message to be conveyed accurately. As informed, we have arranged a replacement for the correct message card accordingly. Thank you for your patience and understanding. Best regards,

Posted 10 months ago

“Prompt delivery. But the roses came, are damaged or stained.”

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Posted 10 months ago

Hi Henry, Thank you for your feedback. I apologize for any disappointment caused by the condition of the roses. Upon checking with my florist, they have used the fresh batches of roses for your order. Please be assured that our flowers are always fresh and in their natural state. Sometimes, natural imperfections can occur, but we strive to deliver the highest quality for this, we appreciate your patience and understanding. As a gesture of goodwill, we would like to offer you a voucher for your next purchase. We will generate the E-Voucher and send it through your email. We thank you again for the feedback and kind understanding. Sincerely, Chuck CS Manager

Posted 10 months ago

XpressFlower is rated 4.7 based on 6,044 reviews