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XpressFlower Reviews

4.7 Rating 5,266 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,266 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

XpressFlower 5 star review on 19th May 2024

XpressFlower 5 star review on 18th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 13th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very wonderful team that's able to accommodate to request promptly. My recipient was very pleased and touched by the beautiful flowers. Thank you!”

XpressFlower 3 star review on 17th November 2022

Posted 1 year ago

“Bouquet looked decent, but was delivered in an adhesive tape can and not a box. It would be nice if there was a professional-looking container for these flowers. No dry ice or anything to keep the flowers cool either. Would only recommend to a friend or colleague if they are desperate.”

Posted 1 year ago

Dear James, We do our best to give outstanding service to our customers and we are saddened by this recent purchase of yours. We have taken note of everything you wrote in this review so that our team can learn from it. Separately, I have dropped you an email to address the situation. We are hoping that you would give us the chance to serve you better next time. Thank you. Sincerely, Chuck CS Manager

Posted 1 year ago

“Quality of the petals was great there was discolouration”

Posted 1 year ago

Hello Amin, Thank you for the feedback. We are sorry that you had this experience with your order, I believe one of our CS representatives has contacted you. We will be arranging the replacement as discussed, Thank you for giving us a chance to make everything right for you. We have taken note of everything, rest assured that our management will review this feedback to avoid such an issue from happening again. Thank you for your kind understanding. Sincerely, Chuck CS Manager

Posted 1 year ago

“First time came across from our system.”

Posted 1 year ago

“The service staff is friendly and helpful but spell the deceased name wrongly. V disappointed”

Posted 1 year ago

“The services rendered by your customer were prompt, friendly and polite. Being one of your loyal customers, I felt the prices of the flowers arrangement are on the high side. Indeed shocked to learn that Xpress Flower charges for delivery fees for preferred timing. I am also disappointed that my request to waive the $5 delivery was rejected especially I am your local customer.”

Posted 1 year ago

Hello Amy, Thank you for the kind feedback on our services. Our costs have marked up recently due to the continuous increase in raw materials. Hence, we also have to adjust our prices. We have also added a surcharge for a specific time request as we have to use a 3rd party courier services and the price has gone up as well due to the ongoing fuel price hike. I believe we did grant your request (Deliver before 11am) and did not ask for any extra surcharge. For the $5 request, I also saw from your order details that $5 was waived from the $10 delivery surcharge of your order. We thank you for sharing your thoughts on your experience with us and hope you feel valued as our customer, we look forward to hearing from you if there is anything we can do better. Cheers, Chuck CS Manager

Posted 1 year ago

“U guys Forget to put card that I wrote at the flower is one of the disappointments”

Posted 1 year ago

Hi Chun How, Thank you for the feedback. We have checked your order details from our backend, the message part is empty. May be possible that you overlooked it upon creating the order? One of our CS representatives was trying to reach you to clarify the matter as well. Please contact us if you have a comment, question, or additional needs with which we may help you. Thank you, Chuck CS Manager

Posted 1 year ago

“Flowers were fresh and great looking but courier self signed the delivery order despite the recipient.”

Posted 2 years ago

Hi Wei Ling, Thank you for the feedback, glad you liked the flowers. Tried contacting you not too long ago. Apologies for the self-signed DO, We have spoken to the driver and informed us that he marked it for his record so he knows it's already delivered. My dispatch team will be reporting this to our logistics partner accordingly. Thank you again and we’ll be here when you need us again. Chuck CS Manager

Posted 2 years ago

“Easy to order online. Follow up on delivery good. Flower arrangement started to droop by 3rd day. Disappointing.”

Posted 2 years ago

Hi Mee Ling, Thank you for the feedback, apologies for any inconvenience caused. We are sorry that customer care missed out to reply to your email query yesterday. One of our CS representatives will be in touch with you soon to address your concerns. Thank you so much for your patience. Sincerely, Chuck CS Manager

Posted 2 years ago

Hi Mee Ling, Thank you for listening and taking my call yesterday. As promised I'll be arranging the discount voucher which you can use on your next purchase. Again thank you for the feedback, listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Have a wonderful day ahead! Cheers, Chuck CS Manager

Posted 2 years ago

“Bad experience, the flowers are not fresh.”

XpressFlower 3 star review on 2nd May 2022

Posted 2 years ago

Hi Helen, Thank you for the feedback, Venus our CS supervisor tried reaching you yesterday. As for the Eustoma flowers, those are normal and natural for brown color. We have sent you a photo of other bunches we have from our HQ thru Whatsapp. I hope this helps, but please let me know if you need anything else or if you have any other questions. Cheers, Chuck CS manager

Posted 2 years ago

“Very prompt and good services but then the freshness of flowers can be better.”

Posted 2 years ago

Hi Terry, Thank you for the compliments on the services. We are sorry that you had this experience with the item you ordered. Please allow a short time for us to review your issue. One of our representatives will contact you once we finish checking this internally. I am sure that we can work things out. Thank you again and have a good day. Chuck CS Manager

Posted 2 years ago

Hello Terry, Thank you for taking my call earlier today. Again apologies for the experience with the flowers on the item you ordered. I have arranged for your partial refund to be processed by tomorrow. Listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Have a wonderful day! Chuck CS Manager

Posted 2 years ago

“Great customer service and efficient service! Was disappointed with the quality of the balloons .the actual bouquet looked small and used too many white balloons . I could’ve made that bunch in under $6 :( I thought 50 plus dollars was too much . Hope the flowers are a better investment”

Posted 2 years ago

Hi Malancha, Thank you for your first order and the compliments on the service. We value all feedback as an opportunity to improve the products we offer. Your feedback is valuable to us and I will be sure to bring it up at our next internal meeting. Please be assured we will evaluate what we need to do to improve this item. Again, thank you and your review is much appreciated. Sincerely, Chuck CS Manager

Posted 2 years ago

“Wished that the sunflower stay fresh eventhough the recipientvpicked up from her door abt 45mins later.”

Posted 2 years ago

Hi Pearlyn, Thank you for taking my call earlier. We greatly appreciate the feedback you have given us so that we can serve you and other customers better. Listening to your experience with us helps us improve, and we assure you that we have heard you. As promised I'll be arranging a discount voucher to be sent to your email. Thank you for helping us get better. You are the most valued part of what we do. we’ll be here when you need us again. Sincerely, Chuck CS Manager

Posted 2 years ago

“Order process was easy and fuss free. After delivery, there was a SMS and an email to say someone has acknowledged. Shortcoming is there is no way I can check if the flower was really delivered as my client had 70+ flowers sent there on that day. It would be a hassle and sounds petty to ask her if she has received it. There is also no way I can answer your questions below on whether who made the delivery and whether the item was damaged. A photo proof would suffice.”

Posted 2 years ago

Hi Connie Thank you for your review and feedback. I have asked my CS team to retrieve and send the information to you. We are currently working to enhance our system to capture and send the proof of delivery automatically to our customers. We understand that this is a critical aspect of the experience. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

“Flower was OK. Paid more for morning delivery. Arrived at 1pm.”

Posted 2 years ago

Dear Liang, Thank you for your feedback. At Xpressflower. com, we make every effort to deliver your order on time. As per checking internally, the timeslot chosen for the delivery schedule is 9-1pm and according to our backend data we delivered the stand at exactly 11:19pm, still within the stipulated timeslot. One of our CS representative tried reaching you yesterday, we have also sent you the the deatils of the delivery thru email (w/ photo and timestamp), hope the data helps to clarify matter. Again, It has been our pleasure to serve you, and we look forward to continuing to do so. Please feel free to contact us if you need any further clarifiaction. Cheers, Chuck CS Manager

Posted 2 years ago

“Hope that we are able to checkout 2 hampers at one time as there is a discount for 2 similar hampers but delivery to different address.”

Posted 2 years ago

Dear Customer Thank you for the feedback. The additional discount given for 2nd item is meant for delivering to the same address. We are able to provide this discount because the courier savings we get is provided to our customers. Delivering to 2 different addresses incurs two separate costs for delivering from our side. I believe my CS supervisor (Shan) has contacted you yesterday and explained the discount mechanism too. Feel free and email me at cs@xpressflower.com (Attn Sam) if you need more assistance. Cheers Sam Chief Experience Officer

Posted 2 years ago

“Hi, been ordering from u quite a few years for my anniversary. This round I felt Abit disappointing as the roses not as fresh as I expects paddles become slight yellowish.”

XpressFlower 3 star review on 21st February 2022

Posted 2 years ago

Hi Ming Jye Thank you so much for being a customer of Xpressflower. Really appreciate your feedback. One of my CS supervisors has called to explain that this is a Eustoma (not a rose). The slight yellowish color at the edges is natural. Please feel free and contact us via our whatsapp/call 62801007 if you have any more clarifications. Cheers Sam Chief Experience Officer

Posted 2 years ago

“2 orders back to back didn’t get delivered with the exact colours I ordered - very disappointed”

Posted 2 years ago

“Each completed order sent to requestor should be the duly signed DO by the recipient but not and I have to ask for it for all the orders reqested by me. Please inform the team to do so as this is required for payment process. Thank you very much.”

Posted 2 years ago

Hi Christine, Thank you for the feedback. We are sorry that you had this experience with your orders. Rest assured that I have taken note of your feedback and will relay it also to the concerned department. I'll arrange for one of our representatives to send the delivery details to you asap. Thank you and happy CNY! Chuck CS Manager

Posted 2 years ago

“Presentation is remarkable and beautiful”

Posted 2 years ago

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XpressFlower is rated 4.7 based on 5,266 reviews