XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 26th July 2023

535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requested to have no white ribbon but not taken note of.”

Helpful Report

Posted 1 year ago

Dear Chin, Thank you for bringing this matter to us. We are usually known for our attention to detail and are truly sorry that this did not reflect on this purchase At XpressFlower, our number one priority is customer service. We go above and beyond to ensure that all our customers are satisfied with their experience. One of our CS representatives will contact you to rectify the matter. Again thank you for the feedback, rest assured that we will constantly make improvements to ensure we offer the best products and services to our customers. Sincerely, Chuck CS Manager

Posted 1 year ago

“I had sent an email to your CS to change the "From" to be spelled out in full. Your CS acknowledged and confirmed via email. However when the flowers were sent, the photo showed that it was not updated. I wrote to your CS again. Though your CS team took the initiative to update the card and wanted to replace it. I find it extremely embarassing. They should have contacted me to check if a replacement is needed before taking such action. There should be better communication between your logistic and customer service team.”

Helpful Report

Posted 1 year ago

“The flowers sent are not really fresh as there are yellowish marks found on the flowers.”

Helpful Report

Posted 1 year ago

Hi Chee Chin, Thank you for the feedback. So sorry for this unpleasant experience. Allow us to check in this internally, one of our CS representatives will contact you shortly. Thank you, Chuck CS Manager

Posted 1 year ago

“Hi Sam, First, I am Doris and not Eileen. I have been receiving emails (doris.tan@publicisgroupe.com) but I am always being addressed as Eileen. I am hoping to see better choices in the Health hamper. However, I want to compliment that I received quite a prompt reply from your customer services. Thank you.”

Helpful Report

Posted 1 year ago

Hi Doris, Thank you for the feedback. Apologies on the error with your name. Will get our IT support to correct your name in our system. As for the hampers, I have taken note of this and will share it to our marketing/procurement team for further review. Hopefully we will be able to offer your a variety of new designs/choices in the future. We take pride in providing the best service possible and are quite happy that this reflected during your most recent purchase. Thank you again, we're always here when you need us:) Cheers, Chuck CS Manager

Posted 1 year ago

“Hi, it's a disappointment despite we hv indicated the remarks to make sure the flower's are able to stand or sit on the table yet this is what we received. Attached the photo for yr reference and await for your kind response.”

Helpful Report

Posted 1 year ago

Dear Customer, We apologize for the inconvenience this experience has caused you. We always aim for customer satisfaction and are saddened by what happened. One of our CS representatives will get in touch with you asap to address the matter. We hope that we will be able to solve the problem promptly so that we can gain your trust back. Thank you. Sincerely, Chuck CS Manager

Posted 1 year ago

“fast and easy. ordered night and ready delivering gor next day”

Helpful Report

Posted 1 year ago

“XpressFlower should email or call the buyer if unable to reach the recipient. The delivery was supposed to be in the morning but just managed to deliver. Fortunately, I email to check on the status when didn't receive the delivered notification. Else, I didn't even know you could not reach the recipient on the phone.”

Helpful Report

Posted 1 year ago

“Hi I received the flowers broken, can you help me with this? I have some pictures of them. I’m not happy with the outcome of it. Do contact me back asap, thank you”

Helpful Report

Posted 2 years ago

Hi Muhammad, Sorry for this experience, let me check this internally. One of our CS representatives will reach out to you within the day. Thank you, Chuck CS Manager

Posted 2 years ago

“I ordered two arrangements about the same price. One was fine. The other was tiny (17x17cm). Definitely not worth $120 compared to the other larger one for $115”

Helpful Report

Posted 2 years ago

“Item was delivered late. I had to pay additional for it to be delivered on that day itself.”

Helpful Report

Posted 2 years ago

“I was very happy to find you after seeing your photo arrangements in the website. It looks special and classy. I love the way your flower dress up. So I decided to order from you. But I was very upset and disappointed that the arrangement turns out otherwise. The flowers are far too little. It seriously damaged the beauty of arrangement and the unworthy to customers. My clients were very disappointed with the arrangement especially to one of the white roses arrangement. Not properly done with a passion. Customer service is good only the flowers are too little I attached the photos for you to judge. Since you bother about feedbacks, I hope that the authority will seriously look into this to improve and rectify the wrong. I hope I can gain back my confidence with Xpress flowers and looking forward to have business with you.”

Helpful Report

Posted 2 years ago

“Flowers were delivered during the delivery window scheduled. However, flowers were rather subpar because they don’t look fresh, more like a little dried out”

Helpful Report

Posted 2 years ago

“Delivery should be earlier as it is an office address”

Helpful Report

Posted 2 years ago

“Colour and arrangement looks nice. Only cons is that the rose don’t smell pleasant. Unsure why.”

Helpful Report

Posted 2 years ago

Hi Benedict, Thank you for the honest feedback. Noticed that you ordered (VDBQ2308) ROYAL FLAIR, the unusual scent that you are smelling is not from the rose, it's actually from the misty blue side flowers. I'll be raising this feedback with my florist team for further review. Your feedback is vital to our company’s performance, and we take all your suggestions into consideration. We thank you for sharing your thoughts on your experience with Xpressflower. Cheers, Chuck CS Manager

Posted 2 years ago

“I understand THAt valentines days is busy, but i didn't appreciate the phone call at 12.50 am to tell me my flowers had arrived”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for the feedback and we are sorry for this unpleasant experience. We value all feedback as an opportunity to improve the service we offer. Please be assured we will evaluate what we need to do to prevent your experience from happening again. Sincerely, Xpressflower Team

Posted 2 years ago

“Sunflower was quite small but guess the lovely scent made up for it. Delivery gentleman was pleasant. An earlier time slot would have been great though.”

Helpful Report

Posted 2 years ago

Hi Regina, Thank you for the feedback. Your feedback is vital to our company’s performance, and we take all your suggestions into consideration. We thank you for sharing your thoughts on your experience with us. Thank you again for shopping with us! Cheers, Chuck CS Manager

Posted 2 years ago

“The indicative delivery time is between 1 - 6 pm; I received the item at 5.30 pm. Delivery time could be improved to meet a better service level.”

Helpful Report

Posted 2 years ago

Hi Rick, Thank you for the feedback. Here at Xpressflower, we strive to offer the best service and always appreciate hearing from our customers on their experience. We are looking into ways which we can provide better time slots options for our customers. Again, thank you for taking the time for sharing your experience. Sincerely, Xpressflower Team

Posted 2 years ago

“Even though the service is prompt, the flower is not fresh… received a dying eustomas with brown edges on the petals.”

Helpful Report

Posted 2 years ago

Hi Diana, Thank you for the feedback. I wanted to assure you that we are investigating and will be seeking to resolve the issue. We will be in touch if there is any information that we need, but in the meantime, thank you for taking the time to raise this matter. Sincerely, Chuck CS Manager

Posted 2 years ago

“Hi Sam, my recent purchase experience was not a good one. I ordered a new born balloons but 1 of the balloons came deflated. Your staff called and sent a replacement. Recovery is good, however I feel the initial contact with client should be a positive one, instead of using recovery means. I have been with XpressFlowers for a long time and I would you and your team do recognize that. Thank you.”

Helpful Report

Posted 2 years ago

“Bouquet quite small for the price. Other florist I get a bigger bouquet at a cheaper price.”

Helpful Report

Posted 2 years ago

Hi Jocelyn, It is always a delight to hear from our customers. We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Upon checking, our florist did follow the dimensions stated from our website and even make it a little bit bigger. Nevertheless, Your concerns were already forwarded to our outlet manager for further review. We hope that you would still give us a chance to rectify this situation by choosing us again next time. Sincerely, Chuck CS Manager

Posted 2 years ago

XpressFlower is rated 4.7 based on 6,044 reviews