XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 9th February 2024

599

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interface of order not user friendly”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for your feedback. We apologize for any inconvenience you experienced with our ordering interface. Your comments are important to us, and we'll use them to make improvements. If you have any specific suggestions or need assistance, you can contact us thru our hotline 62801007. We're here to help and ensure a better experience for you in the future. Regards, Xpressflower Team

Posted 11 months ago

“About your customer service officer who called me to confirm the order - she started rattling off her standard message and did not even give me a chance to talk or ask questions! I had to raise my voice to get her attention and her reply was still not helpful and she just hang up the call on me!! Lousy service for that call.”

Helpful Report

Posted 11 months ago

Dear Xiaohui, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during the call with our customer service officer. We take customer service very seriously, and it's disappointing to hear that your interaction did not meet our standards. Rest assured, we will address this issue promptly. Our team will review the call and provide additional training to the officer involved to ensure better communication and customer service in the future. If you have any specific questions or concerns about your order, please feel free to let us know. We are here to help and want to make sure your experience with us improves. Again, thank you for bringing this to our attention. Regards, Chuck CS Manager

Posted 11 months ago

“Customer service is very good. But the flower quality is not fresh as can see from picture and also ordered a 9 stalk rose for long lasting meaning but came 10 stalk, cannot take out now also.”

Helpful Report

Posted 1 year ago

“i am pleased with my order (Hamper FH2212) delivery was swift. However, during making the order on-line, the organic apple juice were out-of stocks, if this could be replaced with a better quality item, that was perfect. In addition, i was informed, very last minute (on the very day of delivery - morning) that the strawberries is out. i would had thought so that you can find it easily in any supermarkets duting the night before or the next morning. Instead you choose to replace it with a cheaper value of blueberries. i requesed for add-on fruites to be compensated for the short-fall. i was quite taken a-back while i can accept during order placement, the juice item was out of stock. it was not quite acceptable for the 2nd item or last min (strawberries) were out of stocks too! The florist could have informed me earlier - the day when i placed order (yesterday 22 Apr) and not about to deliver on the actual day i.e. 23 Apr morning. i spoke and rectified this with Ms Venus if any complimentary should be included, but this turned down and not considered at all. finally i requested to change from a brown basket to a white one, however this item were not available too. Above all, i selected Xpressflower for good reviews, some how i might had deceived due to 'no stocks' in one and more items, such as the organic juice, strawberries and finally the white basket!!”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you for taking the time to share your experience. We're sorry to hear about the unpleasant experience with your recent purchase. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Rest assured that I will raise this concern to the specific department involved to address further and avoid it from happening again. As a token of our apology, we would like to offer you discount voucher which you can use on your next purchase with us, one of our CS representatives will reach to you regarding this voucher. Again, apologies and we hope to have the opportunity to serve you better in the future. Thank you again for your feedback and for choosing Xpressflower. Sincerely Chuck CS Manager

Posted 1 year ago

“Customer service alright, can't hear too well”

Helpful Report

Posted 1 year ago

“I called to ask for the note to be removed, but it wasnt removed. It was an inappropriate note for the event which i realized later in the day. Got into a nagging session because of this. Unreliable customer service.”

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Posted 1 year ago

“The delivery was late. The event ended at around 1pm.”

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Posted 1 year ago

“I was send an email to inform that deliverywas completed. But there is no recipient signature in the DO so thats not really helpful as expected.”

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Posted 1 year ago

“The website suddenly down when i wanted to submit my order, so when the website is up and i submitted successful order, i received a whatsapp that they did not receive my order which i thought is a scam sms. Luckily the customer service called me and i know that the 1st order went through but no payment is made and 2nd order was successfully placed. This is not a very good experience for 1st time buyer from xpressflower like me. Other than that, the flowers looks great and hopefully the delivery will be on time too, thanks.”

Helpful Report

Posted 1 year ago

“The merchandise was delivered on time. I like that there is option to select the delivery timing slot.”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“I'm delighted that the company is able to deliver my order in less than 24hrs after placing my order.”

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Posted 1 year ago

“I didn't receive tax invoice for this ordering”

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Posted 1 year ago

“I received email from an order that is totally not mine telling me that my order was delivered. I had to call to check if my order to have me email sent to me to confirmed.”

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Posted 1 year ago

“Ordered the hamper at 12.30 mid night but have problem with payment. Woke up early morning to complete the payment at 7 am after receiving the link to pay. This is a hamper to hospital. Patience could be discharged anytime. I expect the delivery to be latest before the afternoon visiting hour. At 5 pm I received a message to say that the delivery could be around 8 pm. Sigh ! At 7.10pm I receive a call to say that the name does not match the bed I have indicated. Immediately I called the family to confirm. But unable to reach anyone, the number from call centre was on recording. Managed to send a message through WhatsApp. However call centre returned my call 30 mins later told me that they will deliver before 10 pm. What a mess ! I told the caller to check before giving me standard answer. Finally she checked with logistic, it was delivered at 7.51pm. Wat a service. Need to have a system to communicate better as your business has grown too fast. However the delivery/ logistic is bad. Saw logistic only collect the hamper in the evening. Too too slow for a small island like Singapore. Bad experience. !”

Helpful Report

Posted 1 year ago

“A bit upset that the name on the message card was written wrongly. Staff should have checked again, as the recipient's family would have been more upset about this incident. The email that I received yesterday confirmed that there was no error. But this morning when they sent me the image in the mail I was shocked. And I had to call the hotline to inform them to change it before the item was sent. Thank you”

Helpful Report

Posted 1 year ago

“All good and well managed. Responsive well. One thing, can you review the area code list setting, long pre set list not in chronological order nor alphabetical order (country) that makes the selection in complex.”

Helpful Report

Posted 1 year ago

Hi Evelyn, Thank you for the feedback. We are so glad that you appreciate our customer service team and their dedication to creating an amazing customer experience. About your concern with the area code list setting, I will personally raise this with my IT team and look into it. We continuously strive to improve our customer experience in order to ensure that all of our customers feel valued and taken care of. Thanks again and have a great day! Cheers, Chuck CS Manager

Posted 1 year ago

“Tha flowers are beautiful but unhappy with delivery time. It supposed to be 1-6pm but I disappointed to know the flowers only delivered nearing 6 pm. Me expecting it to deliver around 3-5pm. Really disappointed”

Helpful Report

Posted 1 year ago

“Not a very pleasant experience as the agent took down wrong info and commited wrongly. Supposed to send by X date, certain promised timing as indicated via whatapps but translated wrongly into the confirmation order. Besides, also reference to the wrong message of contact information.”

Helpful Report

Posted 1 year ago

Hi Fanny I am sorry for the experience you have encountered. This should not have happened. Let me check on this personally tomorrow morning before my CS manager (Chuck) or I will revert to you. Thanks Sam Chief Experience Officer Xpressflower

Posted 1 year ago

“The flowers were great but the delivery person just left the flowers at my door though the instruction is to do so if no one answers the door. There were people at home but the delivery person just left it without pressing the door bell. I’m disappointed that this was done. Will consider future deliveries even though the flowers were great.”

Helpful Report

Posted 1 year ago

Hi Sau Yong Thank you so much for your feedback and your kind review for our product. I am so sorry for the experience encountered and I will look into this personally. This should not have happened. We will come back to you asap in the late morning. Cheers Sam Chief Experience Officer

Posted 1 year ago

Hi Sau Yong, Thank you for taking my call earlier. Apologies again that our courier did not manage to pass personally the gift item to your recipient and had to leave it outside your premises to fulfill the rest of his scheduled deliveries. As spoken I'll raise this matter with the concerned department for further review and improvements. Here at Xpressflower, we strive to offer the best service and always appreciate hearing from our customers on how we can improve. I'll also be arranging the voucher thru your email, I hope you can find time to visit our garden-themed cafe (Knots Cafe and Living). Again, thank you for taking the time to help us serve you better. Have a great weekend! Cheers, Chuck CS Manager

Posted 1 year ago

XpressFlower is rated 4.7 based on 6,044 reviews