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XpressFlower Reviews

4.7 Rating 5,265 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,265 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

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XpressFlower 5 star review on 13th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers sent are not really fresh as there are yellowish marks found on the flowers.”

Posted 9 months ago

Hi Chee Chin, Thank you for the feedback. So sorry for this unpleasant experience. Allow us to check in this internally, one of our CS representatives will contact you shortly. Thank you, Chuck CS Manager

Posted 9 months ago

“Hi Sam, First, I am Doris and not Eileen. I have been receiving emails (doris.tan@publicisgroupe.com) but I am always being addressed as Eileen. I am hoping to see better choices in the Health hamper. However, I want to compliment that I received quite a prompt reply from your customer services. Thank you.”

Posted 10 months ago

Hi Doris, Thank you for the feedback. Apologies on the error with your name. Will get our IT support to correct your name in our system. As for the hampers, I have taken note of this and will share it to our marketing/procurement team for further review. Hopefully we will be able to offer your a variety of new designs/choices in the future. We take pride in providing the best service possible and are quite happy that this reflected during your most recent purchase. Thank you again, we're always here when you need us:) Cheers, Chuck CS Manager

Posted 9 months ago

“Hi, it's a disappointment despite we hv indicated the remarks to make sure the flower's are able to stand or sit on the table yet this is what we received. Attached the photo for yr reference and await for your kind response.”

Posted 10 months ago

Dear Customer, We apologize for the inconvenience this experience has caused you. We always aim for customer satisfaction and are saddened by what happened. One of our CS representatives will get in touch with you asap to address the matter. We hope that we will be able to solve the problem promptly so that we can gain your trust back. Thank you. Sincerely, Chuck CS Manager

Posted 10 months ago

“fast and easy. ordered night and ready delivering gor next day”

Posted 11 months ago

“XpressFlower should email or call the buyer if unable to reach the recipient. The delivery was supposed to be in the morning but just managed to deliver. Fortunately, I email to check on the status when didn't receive the delivered notification. Else, I didn't even know you could not reach the recipient on the phone.”

Posted 11 months ago

“Hi I received the flowers broken, can you help me with this? I have some pictures of them. I’m not happy with the outcome of it. Do contact me back asap, thank you”

Posted 1 year ago

Hi Muhammad, Sorry for this experience, let me check this internally. One of our CS representatives will reach out to you within the day. Thank you, Chuck CS Manager

Posted 1 year ago

“I ordered two arrangements about the same price. One was fine. The other was tiny (17x17cm). Definitely not worth $120 compared to the other larger one for $115”

Posted 1 year ago

“Item was delivered late. I had to pay additional for it to be delivered on that day itself.”

Posted 1 year ago

“I was very happy to find you after seeing your photo arrangements in the website. It looks special and classy. I love the way your flower dress up. So I decided to order from you. But I was very upset and disappointed that the arrangement turns out otherwise. The flowers are far too little. It seriously damaged the beauty of arrangement and the unworthy to customers. My clients were very disappointed with the arrangement especially to one of the white roses arrangement. Not properly done with a passion. Customer service is good only the flowers are too little I attached the photos for you to judge. Since you bother about feedbacks, I hope that the authority will seriously look into this to improve and rectify the wrong. I hope I can gain back my confidence with Xpress flowers and looking forward to have business with you.”

Posted 1 year ago

“Flowers were delivered during the delivery window scheduled. However, flowers were rather subpar because they don’t look fresh, more like a little dried out”

Posted 1 year ago

“Delivery should be earlier as it is an office address”

Posted 1 year ago

“Colour and arrangement looks nice. Only cons is that the rose don’t smell pleasant. Unsure why.”

Posted 1 year ago

Hi Benedict, Thank you for the honest feedback. Noticed that you ordered (VDBQ2308) ROYAL FLAIR, the unusual scent that you are smelling is not from the rose, it's actually from the misty blue side flowers. I'll be raising this feedback with my florist team for further review. Your feedback is vital to our company’s performance, and we take all your suggestions into consideration. We thank you for sharing your thoughts on your experience with Xpressflower. Cheers, Chuck CS Manager

Posted 1 year ago

“I understand THAt valentines days is busy, but i didn't appreciate the phone call at 12.50 am to tell me my flowers had arrived”

Posted 1 year ago

Hi Chris, Thank you for the feedback and we are sorry for this unpleasant experience. We value all feedback as an opportunity to improve the service we offer. Please be assured we will evaluate what we need to do to prevent your experience from happening again. Sincerely, Xpressflower Team

Posted 1 year ago

“Sunflower was quite small but guess the lovely scent made up for it. Delivery gentleman was pleasant. An earlier time slot would have been great though.”

Posted 1 year ago

Hi Regina, Thank you for the feedback. Your feedback is vital to our company’s performance, and we take all your suggestions into consideration. We thank you for sharing your thoughts on your experience with us. Thank you again for shopping with us! Cheers, Chuck CS Manager

Posted 1 year ago

“The indicative delivery time is between 1 - 6 pm; I received the item at 5.30 pm. Delivery time could be improved to meet a better service level.”

Posted 1 year ago

Hi Rick, Thank you for the feedback. Here at Xpressflower, we strive to offer the best service and always appreciate hearing from our customers on their experience. We are looking into ways which we can provide better time slots options for our customers. Again, thank you for taking the time for sharing your experience. Sincerely, Xpressflower Team

Posted 1 year ago

“Even though the service is prompt, the flower is not fresh… received a dying eustomas with brown edges on the petals.”

Posted 1 year ago

Hi Diana, Thank you for the feedback. I wanted to assure you that we are investigating and will be seeking to resolve the issue. We will be in touch if there is any information that we need, but in the meantime, thank you for taking the time to raise this matter. Sincerely, Chuck CS Manager

Posted 1 year ago

“Hi Sam, my recent purchase experience was not a good one. I ordered a new born balloons but 1 of the balloons came deflated. Your staff called and sent a replacement. Recovery is good, however I feel the initial contact with client should be a positive one, instead of using recovery means. I have been with XpressFlowers for a long time and I would you and your team do recognize that. Thank you.”

Posted 1 year ago

“Bouquet quite small for the price. Other florist I get a bigger bouquet at a cheaper price.”

Posted 1 year ago

Hi Jocelyn, It is always a delight to hear from our customers. We strive for 100% customer satisfaction and are saddened that we did not meet your expectations. Upon checking, our florist did follow the dimensions stated from our website and even make it a little bit bigger. Nevertheless, Your concerns were already forwarded to our outlet manager for further review. We hope that you would still give us a chance to rectify this situation by choosing us again next time. Sincerely, Chuck CS Manager

Posted 1 year ago

“Flower is beautiful.👍🏻 but y i bought a card for my friend, why didn't send? Where my card? So i pay for air is zit?? Very angry about this!”

Posted 1 year ago

“Good service”

Posted 1 year ago

Hi Thomas, Thank you for your order and feedback on our service. Your feedback helps us to shape and improve our service to meet your needs. We will continue to do our best to serve you. Please contact us if there is anything we can do to improve your experience with us. Cheers, Chuck CS Manager

Posted 1 year ago

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XpressFlower is rated 4.7 based on 5,265 reviews