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XpressFlower Reviews

4.7 Rating 5,266 Reviews

93 %

of reviewers recommend XpressFlower

Company Reviews

Product Reviews

4.7

Based on 5,266 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

XpressFlower 5 star review on 19th May 2024

XpressFlower 5 star review on 18th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 16th May 2024

XpressFlower 5 star review on 13th May 2024

XpressFlower 5 star review on 13th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi , just gotten an email saying "Attached is a copy of the Delivery Order of the person who received your order." upon opening the attachment, there was no signature or acknowledgement of any sort. please explain. thanks!”

Posted 2 years ago

Hi Hon May, Thank you for letting us know about this, Apologies for the confusion. We are looking into this issue and hope to resolve it asap. We'll get in touch with you shortly. Thank you, Chuck CS Manager

Posted 2 years ago

“Informed us late of items to be replaced and unable to meet delivery time, needed to reschedule. Hope can inform earlier and hv comparable replacement items.”

Posted 2 years ago

Hi Yen yen, Apologies for this experience. We work very hard to keep our customers happy and would love it if you’d give us a chance to make things right for you. I will be in touch soon to discuss the matter. Sincerely, Chuck CS Manager

Posted 2 years ago

“The gifts were lovely but the delivery guy called the recipient beforehand to confirm the address hence ruining the surprise”

Posted 2 years ago

Hi Jie Shen, Thank you for the feedback, We're happy that you loved the gifts. I do apologize that you came across a certain issue with the delivery. We are usually known for our attentiveness to detail and are very sorry that we missed the mark this time. One of our supervisors tried reaching you and sent you an email as well. Hoping that you will still give us a chance next time. Thank you again for shopping with us and please don’t hesitate to give us a call on your next purchase. Sincerely, Chuck CS Manager

Posted 2 years ago

“water kept leaking out from the bottom of the bouquet”

Posted 2 years ago

Hi Dino, I am very sorry for your bad experience and the inconvenience it has caused you. We do our best to give outstanding service to our customers. I believe one of our supervisors already contacted you to address your concerns. We are hoping that you would give us the chance to rectify the situation. Thank you. Sincerely, Chuck CS Manager

Posted 2 years ago

“This time flowers were bad. I think the issue is in packaging - it was packed too tight so flowers arrived already wilted. Usually tulips are alive for 7-10 days. This time we threw them away after 2 days”

Posted 2 years ago

Hi Maksym Thank you for your feedback. One of my Customer service colleagues will reach out to you on Sunday at around 10am plus. Regards oChief Experience Officer

Posted 2 years ago

“My name was missing in the sent message card.”

Posted 2 years ago

“Is not a good idea to force your customers to write a review 😕. Service and arrangement is good. But, because of this, I changed my rating.”

Posted 2 years ago

Hi Kam Seng Thank you for the feedback and your feedback on our service + arrangement. We just wanted to clarify that there is no intention to force our customer for a review (It is totally optional). However, for customers who share their review/feedback with us, we will use it to push ourselves to improve for our customers. This is the reason why we are transparent with our reviews whether it is negative or positive. We treasure each review as feedback. Stay Safe. Cheers Sam Chief Experience Officer

Posted 2 years ago

“This time standard drop. The pink flowers are not fresh...like dying..”

Posted 2 years ago

“The website is easy to use”

Posted 2 years ago

“My order 10421645. The wreath was delivered today,2 Sept 2021. I just found out that the delivery driver pasted the wrong name tag to the wreath ! He finally went back to the funeral wake to exchange the right name tag. This is very embarassing ! and unacceptable!”

Posted 2 years ago

Hi Anna, We are very sorry that you had this terrible experience. Our delivery personnel made a careless mistake during the delivery. This should not have happened and we sincerely apologize for this. One of our Customer Service representative will get in touch with you soon to address your concerns. Thank you for your feedback an we are hoping for your kind understanding. Sincerely, Chuck CS Manager

Posted 2 years ago

Hello Anna, We greatly appreciate the understanding and the time you have given us earlier. I want to thank you for writing to us about the problem you've encountered with your order yesterday. Again, we are sorry to hear that you have had this unfortunate experience with us. Please be assured that we will take your issue seriously and will do all that we can to not let this happen in the future. Feedback from customers is an essential component of our business and helps us improve. As promised, we have sent you something in your email which you can use on your next purchase from us. For your request, we are in process of updating it. Please contact us if you have a comment, question, or additional needs with which we may help you. Keep safe and healthy! Sincerely, Chuck CS Manager

Posted 2 years ago

“It was meant to be a surprises gift and I remember I specifically requested to not call the recipient until flowers are already just outside the door to be received. But she was advised 4 hours prior to the delivery time hence she was not as excited already as compared to her not knowing it. But overall , flowers are of great quality. Thanks”

Posted 2 years ago

Dear Cel, We appreciate the feedback and apologize for not meeting your special instruction before delivery. I have already forwarded your feedback to the departments concerned and we will work on how we can improve our process to avoid this kind of situation happening again. Rest assured that we will take note of these issue and use it to coach the rest of the team. . It gives us consolation that you liked the flowers. We hope that you will still keep us in mind on your future special occasions. Keep safe and have a great day! Sincerely, Chuck CS Manager

Posted 2 years ago

“Feedback- It would be nice if you could take photo of my order together with the 'Thank You' card and send it to me.”

Posted 2 years ago

Hi Josephine, Thank you for the honest feedback regarding your shopping experience. I believe one of our CS representative has reach out to you regarding this order. We value all feedback as an opportunity to improve the service we offer. Please be assured we will evaluate what we need to do to improve and to give our customer the best experience they deserve. Thank you again for shopping with us and have a wonderful day ahead! Keep safe and healthy:) Cheers, Chuck CS Manager

Posted 2 years ago

“Everything is good except missing of senders name, yet it is the most important part.”

Posted 2 years ago

Dear Fly, We truly apologize for the inconvenience this has caused you. We are usually known for our attentiveness to our customers special requests and are very sorry that we missed the mark on this particular order. As spoken by one of our CS representatives, we have arrange to send the correct message card to the recipient and we also included a complimentary tub of ice cream. We appreciate for giving us a chance to make it right for you, we are here to help at any time, so do reach out if you need anything. Meanwhile keep safe and healthy! Sincerely, Chuck CS Manager.

Posted 2 years ago

“i dont get to see any receipient's signature. So is it delivered ? Except i got sms from delivery telling me delivery done.”

Posted 2 years ago

Hi Alice, Thank you for reaching out to us. We have already sent you the photo of the item upon delivery with the signed delivery order by the recipient thru email. I hope that the information provided was useful, and please let us know if you need any further assistance. we are always here to help at any time, so do reach out if you need anything. Thank you for shopping with us. We value every customer and look forward to serving you again. Keep safe and healthy! Cheers, Chuck CS Manager

Posted 2 years ago

“Delivery was late”

Posted 2 years ago

“The bouquet is okay, but the delivery was late. I paid delivery fee for the bouquet to arrive between 9am and 12.59pm, but it arrived few minutes after 1pm.”

Posted 2 years ago

Hello Nick, Thank you for taking time to write a review about your recent order. I am sorry to hear that you have had this experience with us. Please be assured that we will take all issues seriously and will do all that we can to resolve it. Feedback from customers is an essential component of our business and helps us improve. Please allow us to investigate on what happened internally. will be contacting you once we have the details. Keep safe and healthy! Sincerely, Chuck CS Manager

Posted 2 years ago

“Why my note gone ? 🥲”

Posted 2 years ago

Hello Aiman, Thank you for reaching out to us, We apologize for any inconvenienced we have caused you. Let us check internally what happened on your order. We'll make this right for you. One of our CS supervisors will be in touch with you in short while. Sincerely, Chuck CS Manager

Posted 2 years ago

“Why is the delivery order not signed by the recipient or the work place?”

Posted 2 years ago

Hello, Was trying to reach you earlier thru Whatsapp. Thank you for raising your concern. Upon checking we did manage to capture the recipients signature thru our eSign application. We have sent it in your e-mail together with the photo of the item upon delivery at the location. Please contact us if you have any questions or concerns, you may also reply to my Whatsapp message earlier:) We appreciate your business and look forward to continuing to serve you in new and better ways in the future. Meanwhile, Keep safe and healthy. Cheers, Chuck CS Manager

Posted 2 years ago

“Timing for delivery needs improvement. They will message you 5 minutes before they arrive unlike other flowershops that gives you ample time. You should change your delivery service provider as they are not consistent on their timing. Last time I ordered, they were late. The timing too generic. I was'nt able to surprise my wife again. Thinking a lot if I will go for you guys again.”

XpressFlower 3 star review on 16th July 2021

Posted 2 years ago

Hi JPB Thank you so much for your feedback and I apologize for the experience. And I understand the disappointment about you not able to surprise your wife. My retail manager Herlene will be looking into the incident. She will be reaching out to you to find out more so that we can improve our service. **The delivery time was 6 to 9:59 pm and we delivered at around 6:40. Cheers Sam Chief Experience Officer Xpressflower

Posted 2 years ago

“Hi Almost failed to deliver as requested on the same day from 2-4pm. But eventually it evened out by delivering before 8 pm. So, thankful for that. however, need to work on the timing of delivery. Otherwise good!”

Posted 2 years ago

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XpressFlower is rated 4.7 based on 5,266 reviews