XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,048 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timing for delivery needs improvement. They will message you 5 minutes before they arrive unlike other flowershops that gives you ample time. You should change your delivery service provider as they are not consistent on their timing. Last time I ordered, they were late. The timing too generic. I was'nt able to surprise my wife again. Thinking a lot if I will go for you guys again.”

XpressFlower 3 star review on 16th July 2021

Helpful Report

Posted 3 years ago

Hi JPB Thank you so much for your feedback and I apologize for the experience. And I understand the disappointment about you not able to surprise your wife. My retail manager Herlene will be looking into the incident. She will be reaching out to you to find out more so that we can improve our service. **The delivery time was 6 to 9:59 pm and we delivered at around 6:40. Cheers Sam Chief Experience Officer Xpressflower

Posted 3 years ago

“Hi Almost failed to deliver as requested on the same day from 2-4pm. But eventually it evened out by delivering before 8 pm. So, thankful for that. however, need to work on the timing of delivery. Otherwise good!”

Helpful Report

Posted 3 years ago

“Easy to select and place order though would prefer to have new flower options yearly. Had to select same flower as previous years as there wasn't new design to choose from. Recommend to make order using a PC as the mobile payment page is not optimized. Had issues with payment though mobile 2 years in a row. Would have given 5 stars if there were more variety to choose from and a better mobile experience.”

Helpful Report

Posted 3 years ago

Hello Jeremy, Thank you for taking the time to write a review and for raising the issue with our mobile payment/experience. Please be assured that we are investigating and will be seeking to resolve the issue as soon as possible. Feedback from customers is an essential component of our business and helps us improve. Please allow a short time for us to review your issue and our Chief Experience Officer will be in touch if there is any information that we need, but in the meantime, thank you for understanding and taking the time to raise this issue. Sincerely, Chuck CS Manager

Posted 3 years ago

“The tracking of the timing of delivery was not updated to me by SMS or call proactively. I need to call back and ask for the updating. The extra $ I paid for the services is not justified.”

Helpful Report

Posted 3 years ago

Hello Jacky, We are truly sorry for the negative experience. We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. One of our CS rep will get in touch with you soon. Hoping for your kind understanding. Sincerely, Chuck CS Manager

Posted 3 years ago

“Overall satisfactory were OK, except for delivery which should improve. Received confirmation delivery on the way at 230pm, but flower deliver only around passed 5pm.”

Helpful Report

Posted 3 years ago

Hello WeeFuk, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and hopefully we’ll do better in the future. As for the delivery timing, please accept our apologies as we are not able to send it earlier as actual timing of delivery will depend on our couriers scheduled delivery routes for the day. However, we are working towards a service in the future that we will enable us to provide a specific timed delivery. I will raise your feedback with our logistics team to see how we can further enhance the delivery process. Thank you for shopping with Xpressflower.com and hope you can shop with us again. Keep safe and have a great day ahead! Sincerely, Chuck CS Manager

Posted 3 years ago

“I m abit disappointed that I m being charge an $8 delivery surcharge when the price for the flower is already included for delivery. I still tot is it because I indicated 8pm. So I tot ok my fault to indicate time. But your also nvr send on the indicated time. So I feel is not fair that I m being charge the surcharge.”

Helpful Report

Posted 3 years ago

Hello Darren, Thank you for your feedback, I will check on this and investigate on what happened. Our CS will contact you asap once we get the details. We apologize for the inconvenience caused. SIncerely, Chuck CS Manager

Posted 3 years ago

Hi Darren, As per your conversation with our CS representative, we have explained the surcharges rates during weekends and as a token of goodwill we also waived the charge for your request of block timing delivery. We hope everything was clarified, apologies again for the confusion. We're always here to help at any time, so do reach us out if you need anything. Thank you again and keep safe! Cheers, Chuck CS Manager

Posted 3 years ago

“Overall a good experience. Just 1 feedback. As i meant it as a surprise, I indicated in the form for the delivery personal to call before appearing at the door which did not happen. Would have given 4-5 stars otherwise.”

Helpful Report

Posted 3 years ago

Hello Lewis, Thank you for the feedback. Apologies for this unpleasant experience as well. We work very hard for 100% customer satisfaction and would like to make things right with you. One of our representatives will contact you soon to make everything right for you, We are hoping that you'll give us a second chance to serve you better next time. Sincerely, Chuck CS Manager

Posted 3 years ago

“This time I must say the flowers looked dry they were not as fresh as the previous times.”

Helpful Report

Posted 3 years ago

Hi Ganesh, We are truly sorry for this bad experience on your recent order, We work very hard to keep our customers happy and would love it if you’d give us a chance to rectify the situation. One of our customer service will contact you to address the issue asap. Sincerely, Chuck CS Manager

Posted 3 years ago

“My recent order - Winter Romance 9 stalks bouquet - is not quite good. Disappointed due to (1) Blue gem in the flower design was not available, but its the colour recepient likes. (2) The green leaves used have lots of aphids, see photo white spots. (3) The bouquet had many ants when recepient checked in... Giving 3 stars due to my order last year was ok. Only now has issues. Tks.”

Helpful Report

Posted 4 years ago

“Order Online- great, smooth Customer Service - good, they called me to inform that my order was being processed Courier Service - bad, ruined the surprise and excitement Flowers itself- ok but not worth the price as it started to dry/not fresh anymore.”

Helpful Report

Posted 4 years ago

Hello Donna, Thank you for your feedback, I will check on this and investigate on what happened. Our CS will contact you asap once we get the details. We apologize for the inconvenience caused Chuck CS Manager

Posted 4 years ago

“I’m not sure what went wrong, but senders’ names weren’t included.”

Helpful Report

Posted 4 years ago

Hello Yanhua, Thank you for your feedback, I will check on this and investigate on what happened. Our CS will contact you asap once we get the details. We apologize for the inconvenience caused Chuck CS Manager

Posted 4 years ago

“The delivery service is fantastic! It was suppose to be delivered to my friend’s office however the delivery person make a call prior to deliver and my friend happen to be WFH therefore they make the delivery to her home instead. Thanks! The comment that my friend have is the flower seem not fresh. It all looks like the flowers have been set 2 or 3 days ago. The flowers look a bit withered.”

Helpful Report

Posted 4 years ago

Hello Hong, Thank you for your feedback! While it’s great that you liked our service. I’m very sorry for the negative experience you had with your order and we fully understand the recipients comment with the gift arrangement. We see that this is not a good presentation of flowers for “Adventures in Wonderland (Disney Flower Arrangement)”. As spoken, We want to do our best to make this right with your recipient. My team is in contact with her and we will be sending a new and fresh arrangement for her by today. Thank you for your kind understanding and always keep safe and well. Have a great day ahead! Cheers Chuck CS Manager

Posted 4 years ago

“The delivery item is different from what was shown on your website. There were too many pale green flowers as compared to pink.. Since this is for the birthday of a lady who is in her 80s, she didn't quite like the pale colors. Service is good though.”

Helpful Report

Posted 4 years ago

Hi Janet, I am so sorry about the incident. This should not have happened, Thank you for taking time to talking to us last night. As spoken, we will be sharing this feedback with our production team for them to make some improvements on our QC part and also to avoid this kind of incident to happen again As promised, We have also sent the discount voucher to your email that you can use on your next purchase with us. Thank you again for your understanding, do keep safe and well:) Have a great day ahead! Chuck CS Manager

Posted 4 years ago

“The format seems misleading where the recipient or sender is not specified. Perhaps including a To: and From: can be much better. Thank you”

Helpful Report

Posted 4 years ago

Hi Raphael, Thank you for your feedback, we appreciate it a lot, would like to apologize on behalf of my team for the inconvenience that we may have caused you. Rest assured that we will discuss this internally and make some improvements to deliver the best service to our customers. Thank you again, and have a good evening. Stay safe! Cheers, Chuck CS Manager

Posted 4 years ago

“Web with problem to pay must call to order. Very expensive yet too simple packing.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you so much for your feedback. I am sorry about the web payment issue you encountered. As for the product feedback, one my CS colleague will reach out to you to find out more tomorrow. Feedback such as this is valuable for us to keep improving our product and services for our customer Cheers Sam Chief Experience Officer

Posted 4 years ago

“Great service but the products are over-priced”

Helpful Report

Posted 4 years ago

Hello, Thank you Sathia for the honesty! While it’s great that you liked our service. I am sorry that we were just average, I understand that our pricing may be slightly higher than our competitors, I can assure you that our premium products and services offers advantages you won’t find in a lower-cost alternative. Xpressflower team works together to make sure customers get a quality product that best meets their needs. I understand that some of our prices may be in the high side; however, we do have a few alternatives that’s in a budget range and we also offer customization depending on your budget. Hoping that you’ll give us a chance to serve you again in the future. Do reach out to me (chuck@xpressflower.com) the next time you purchase and I’ll happily help to find the right and reasonable product for you. Chuck CS Manager

Posted 4 years ago

“The design of the flower were not very nice.”

Helpful Report

Posted 4 years ago

Hi Zi Chyuan Thank you for your review. One of my CS will reach out to you to find out more. We value your feedback and we hope we can do something for you to make it up. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flowers are beautifully selected and arranged. But it seems abit overpriced which only limited flowers in a small cup.”

Helpful Report

Posted 4 years ago

“Ordered 2 days in advance and paid extra for morning delivery, when I asked if can deliver before noon time because we had lunch appointment, the answer showed 0% of willingness to try and the flower was delivered within the time window but passed lunchtime (I don't live far from Paya Lebar), the product was ok but service didn't really live up to your name Xpress, the point is you may not be able to accommodate my needs but showing zero willingness to try really can lose customers heart.”

Helpful Report

Posted 4 years ago

Hello Brandon, Thank you for the feedback, we will investigate on this and one of our customer service representative will contact you once we have checked what happened with your order. We do apologize for any inconvenience caused. Keep safe and have a great day. Chuck CS Manager

Posted 4 years ago

“Customer service, notifications and delivery perfect was expecting a bigger composition of flowers for that price in general average satisfaction”

Helpful Report

Posted 4 years ago

Hi Gabriele, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I’ll raise your feedback with our marketing team and rest assured that we will use the feedback to make Xpressflower.com better. Do keep safe and well! Chuck CS Manager

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,048 reviews