XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,048 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and delivery were very good. I was informed in time of the delivery etc. I was however disappointed with the bunch of flowers. It didn't look as lovely and full as the bunch pictured on your web site. Luckily my friends were happy with the intention of the thought. Thank you.”

Helpful Report

Posted 4 years ago

Hi Heather Thank you for the feedback. If you have a photo of the delivered item. Can you share it with me when I drop you a personal email to follow up on this? I can use this to engage my florist in our internal feedback loop. I will drop you a 20% discount coupon. Hope that you can give us a try again in the future. Thank you and have a great weekend Cheers Sam Chief Experience Officer

Posted 4 years ago

“On time. But you left out my message. From who, the receiver asked?”

Helpful Report

Posted 4 years ago

“Call back was not pleasant. Caller was not clear”

Helpful Report

Posted 4 years ago

Hi Richard Thank you for the feedback and sorry for the call back experience. My CS manager Kyla will reach out to you and understand your feedback better so we can coach the relevant CS agent who did the call with you Cheers Sam Chief Experience Officer

Posted 4 years ago

“I hv provided an update on next day about the sender list, however, the list initiated not been updated”

Helpful Report

Posted 4 years ago

Hi Kelvin One of my CS will reach out to you with regards to your feedback. We then check internally what happened before getting back to you. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Kelvin I apologise on behalf of my team for not getting the message card correctly with the amended sender list you have provided. My logistics manager will conduct the necessary coaching and improvement to ensure this does not happen again for any of our customers My CS side will provide you with a discount voucher. I hope that you can give us a chance to service you again. Thank you once again for providing us with your feedback so that we can improve on our process and QC. Cheers Sam Chief Experience Officer

Posted 4 years ago

“the item has now been delivered”

Helpful Report

Posted 4 years ago

Hi Stephen One of my CS colleague is checking on your delivery and will be contacting you shortly. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Stephen, thank you giving us your latest feedback. As explained by my CS colleague, the free delivery timeslot you selected is between 1-5:59pm. According to our delivery report, the actual recipient received and signed off at around 2:15pm We will be sending you copy of the signed DO and photo we took onsite. Do look out for it :) Please feel free and email us anytime at cs@xpressflower.com if you need further assistance. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Ordered a wreath but it came looking different.. Only had 1 type of white flowers when the online pic showed a few other types of purple flowers too. Disappointing, but after feedback their cs team followed up promptly with a replacement wreath, but since cortege left, they offered a partial refund.”

Helpful Report

Posted 4 years ago

Hi Catherine Thank you so much for your valuable feedback. As conversed, I will look into our internal QC to ensure that this does not happen again. While trying to reach out to you we have actually done up a new stand (which I sent u the photo) but sorry to hear that the wake is over. As such, we have arranged for a 50% refund on your item. We value each customer's feedback and will strive our best to improve. I hope that you can give us an opportunity in the future to serve you again. Cheers Sam Chief Experience Officer Sam Chief Experience Officer valuable feedback.

Posted 4 years ago

Hi Catherine Thank you for taking the time out to give us an updated review. We will do better next time to ensure something like this will not happen. Kind Regards Sam Chia Chief Experience Officer

Posted 4 years ago

“At Tampines Mall outlet, 3 staff were serving 1 customer. I stood at the social distance line marker at the entrance for about 10 minutes while 1 staff was wrapping flowers for customer, 1 was waiting for payment and 1 was doing something at the computer. Once the customer before me left, the staff wrapping the flowers attended to me and found out what I required must be done online and politely passed me over to the staff on computer who seemed to have some difficulty entering my details in the order website. I was disappointed to find I cannot specify delivery times but have to choose between 1pm-5.59pm or after 6pm blocks, as I will have to find ways to keep the recipient at the delivery venue for 5 hours. The delivery itself was good as they kept me updated via phone calls and emails.”

Helpful Report

Posted 4 years ago

Hi Henry Thank you so much for your valuable feedback. I use this precious input for internal coaching at the retail front. As for delivery timing, sorry we are not able to offer a precise time slot for the afternoon 1pm to 5:59pm free delivery. However, we are working towards a service in the future that we will enable us to provide a specific timed delivery service when enhanced our delivery capabilities. Thank you for shopping with Xpressflower.com and hope you can shop with us again. Cheers Sam Chief Experience Officer

Posted 4 years ago

“It was very tough to do the ordering. I spoke to the intern who mentioned that she has to speak to the senior colleague who only come in at 3pm. As the Tampines store is next to NTUC and I would prefer to have the fruits purchased and packed. I went to the store as I was living nearby and the intern cannot decide. Having to talk to snr colleague, who couldn't make the decision. What a hassle when I asked to speak to her named Lulu. In fact my impression of the store is - one must adaptable and flexible and to have the business with cash flow is more impt, however I observed from Lulu is - not having the business is OK. In the end she approves the intern to take up the order but the charge is exorbitant for wrapping up service. I actually was not happy over it; but have to order for the floral fruit basket to be delivered for Get Well colleague. It's just incredible that during this pandemic crisis, business is bad, you guys are making purchase so difficult and raise the price like what you called "broad daylight" savings. I could have gone to NoelGifts, my usual supplier for office orders.”

Helpful Report

Posted 4 years ago

Hi Lily, Thank you for your feedback. Let me find out more internally before I get back. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Deliver clise to 5pm when I request for by 3pm.can be improved. Flower stand is very nicely done”

Helpful Report

Posted 4 years ago

Hi Stanley, thank you for your feedback. I am checking through your chat conversation with our CS agent to find out more. Will drop you a whatsapp later with my findings about your request. Cheers Sam Chief Experience officer XF

Posted 4 years ago

“Ordered flowers for delivery for a wake. Great customer service and timely MSM to keep track of delivery. Delivery was made within the time specified. The issue I had was with the flowers, they were not all fresh. Many had spots and folds in the petals. That was disappointing.”

Helpful Report

Posted 4 years ago

Hi Sherry I am so sorry to hear this. One of my CS have reached out to you and we will check this internally with our florist. Cheers Sam Chief Experience Officer

Posted 4 years ago

“The flowers is semi withered. Look yellowish more then Pink. My contact number was not supposed to be in the Delivery Order. Thus the surprised was not a surprised anymore :(”

Helpful Report

Posted 4 years ago

Hi John My CS colleague is reaching out to you to find out more. Let's us check on your order and get back to you asap on this. Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“Website was difficult to use. Customer service was not helpful”

Helpful Report

Posted 4 years ago

“So far any problem can solve fast in live message but the deliver actually time I select is in between 1pm to 5.59pm I aspect be delivery earlier in the afternoon but the item reach almost near to 5.35 pm whr by I already reach to shop at 5pm the item haven’t...”

XpressFlower 3 star review on 2nd August 2020

Helpful Report

Posted 4 years ago

Hi Kenz, Thank you for your feedback. Upon checking your order, I am glad to share some information - 2:10pm - we called your recipient as per instruction to confirm if he is available to receive the item but we could not get through. 2:19pm - The recipient called back and told us that he can receive the item near 6pm. 5:52pm - We successfully delivery the item : ) I hope this gives a clearer picture of the correspondence we had with your recipient as part of our delivery assurance. One of my CS will be contacting you to explain. Cheers Sam Chief Experience Officer

Posted 4 years ago

“My delivery slot i selected is 9am to 1pm, but the flower was send after 2pm. The special request was not carried out.”

Helpful Report

Posted 4 years ago

Hi Fanny We are checking on this internally and I will get one of my CS colleague to reach out to you on this. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Hi I would like to check , if free delivery it’s from 1-6pm I choose the time to 5-7pm and I’m charged $10 for the timing ? And I requested for 16 flowers and there were 17 instead . Please kindly check on ur side . Thanks”

Helpful Report

Posted 4 years ago

Hi Nisa, I understand my CS has reached out to you to explain about our Block Timing Delivery Services and charges. Feel free and reach out to me at samchia @ xpressflower.com anytime if you have more feedback for us. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Thanks for delivering the flower. However, I actually request the flower to be delivered before 12 noon and paid delivery charge for it but the flowers was only delivered after noon. Please kindly review the delivery schedule, if can't deliver before noon, then it shouldn't be charged”

Helpful Report

Posted 4 years ago

Hi Gerry Thank you so much for your feedback. We have reached out to you to explain our morning delivery option is from 9am to 1pm and we deliver the item at around 12:38pm. I will look into the website and email to see if the timeslot could have been misrepresented to improve further. If you have any further feedback, feel free and message me at cs@xpressflower.com and I will look into it asap. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

“They could arrange a one hour time range rather than 4hr time range.”

Helpful Report

Posted 4 years ago

Hi Badru Thank you for your feedback. We do intend to launch a specific/shorter time range delivery services for our customer who wants a delivery to be made at a certain time. But right now the logistics cost involved is not economical, as such our customers may have to pay a much higher price for such services. But we will definitely look into this in the near future when the cost permits. Thank you for your understanding. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flowers for my wedding anniversary were great 👍 but the label on the flowers was “Happy Graduation” and the title on the card given was “Happy Birthday” 🤕. Not sure where to submit the pictures to show you.”

Helpful Report

Posted 4 years ago

Hi Danny, So sorry for the mistake. I believe my CS colleague has reached out to you 30 mins back and you have provided us the photos. We will be contacting you again soon on how we will get it right for you. Apologies and thank you for your understanding. Cheers Sam Chief Experience Officer

Posted 4 years ago

“It was delivered on time, a few things to improve: 1) I ordered smoked salmon but received ham and cheese instead. 2) I ordered a piece of cake and asked for candle but I Guess they forgot to put it in 3) the salted caramel was way too salty , I Guess they put too much salt. I couldn’t finish even half.”

Helpful Report

Posted 4 years ago

Hi James, sorry for the experience you encountered. I will do a quick check first thing on Monday morning and get back to you on this. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Firstly thank you for your company's time. Secondly I was actually a bit disappointed abt the yellow flower. The first pic was my satisfied bouquet. The last and final yellow flower was nice but not like the first one. That is the part tht I am not happy.”

Helpful Report

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,048 reviews