XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,048 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the roses is okay but not the baby breath”

Helpful Report

Posted 4 years ago

Hi, Thank you for the feedback, we will investigate on this and one of our customer service representative will contact you once we have checked what happened with your order. We do apologize for any inconvenience caused. Have a great day. Chuck CS Manager

Posted 4 years ago

Hello Andy, Thank you for taking our call, Again, would like to apologise in behalf of Xpressflower for inconvenience that we have caused you. Rest assured we will discuss this internally as to avoid incidents like this to happen in the future. We will be sending thru your email a 20% voucher, that you can use in your future purchases. We do hope we can make it up to you on your next order. Again, thank you for this. This feedback will surely help us to improve our service towards our customers Keep well and stay safe! Chuck CS Manager

Posted 4 years ago

“Flower was not fresh”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the feedback. My Customer service staff will be reaching out to you to find out more. If there is a freshness issue, we will replace it as part of my policy. Cheers Sam Chia Chief Experience Officer

Posted 4 years ago

“Mobile platform unable to do payment at checkout”

Helpful Report

Posted 4 years ago

Hi Yee Choong, Thank you for your feedback about the payment checkout and apologies for what ever inconvenience it may have caused you. I will raise this matter to our eCommerce team to check and investigate what happened with this issue. Rest assured that we will act on this asap to avoid this kind of problem in the future. Always keep safe and well! Cheers, Chuck CS Manager

Posted 4 years ago

“Flowers were not sent to the toa payoh outlet. However, the team managed to send the flowers to the restaurant instead. The soft toys were well packaged but the flowers were withering”

Helpful Report

Posted 4 years ago

“The bear has a hole on the leg part and the card was for different person.”

Helpful Report

Posted 4 years ago

“The usual leaves were replaced and the greeting card was not sent together with the flowers...”

Helpful Report

Posted 4 years ago

Hi Eddie, Thank you for the feedback. We will check on this immediately, one of our CS will reach out to you asap. Chuck CS manager

Posted 4 years ago

“After paying $25 for delivery service i totally didnt expect that your delivery guy will come at 9am sharp. My wife was still asleep and i had to be the one to receive it. Not the kind of surprise i wanted. The time slot was 9am to 2pm so i expected the delivery to be most likely after 10am. I had ordered before and normally your guys dont come exactly on time. Disappointing.”

Helpful Report

Posted 4 years ago

“Wrapping nice but the flowers withered quickly. The delivery services might be improve.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for your feedback. One of my CS will be contacting you asap. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Only received 16pcs ferrero rocher instead of 24pcs which was stated on the website.”

Helpful Report

Posted 4 years ago

Dear Customer, We apologize for the mix-up during dispatch. This should not have happened and we will work harder to prevent such incidents. I have arranged for my CS to contact you and arrange for the refund of the differences. We will work harder to prevent such incidents. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flowers delivered not as big as photo on website.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, we will investigate on this and one of our CS representative will contact you once we have checked what happened with your order. We do apologize for the inconvenience caused. Meanwhile keep safe and have a good evening. Chuck, CS Manager

Posted 4 years ago

“The delivery time shown In ordering system was between 1pm and 6pm today. I emailed to your Customer Service and requested for delivery before 3pm. No commitment from your officer. The flower was delivered at 5:20pm. It would be great if it could be delivered much earlier. The time slot given is too broad.”

Helpful Report

Posted 4 years ago

Hi Bonnie, I have reviewed your order from our system. After checking on this, I understand that you requested a before 3pm delivery but our CS agent replied that we couldn’t make it as we have overwhelming deliveries yesterday. We also explained that we manage deliveries by a time range and we cannot commit to a specific timing. The time slot you chose was 1pm to 6pm and we successfully delivered the item at 5:20pm. Thank you for your valuable feed back, we very much appreciate your continues support and hope that you will remain a valued customer. Please feel free and email me if you require any clarifications. I’ll be happy to assist you. Cheers, Chuck CS Manager

Posted 4 years ago

“It should be 5 star but I only give 3 because the flower is a bit late , I thought they will be delivered at the same time.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for the feedback. Let me check on this internally with my team this morning and I will get my CS Manager - Chuck to get back to you asap. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Free delivery was just a gimmick upon check out there was a delivery charge of $8. Should clearly state not applicable on weekend when highlighting free delivery before completing order form.”

Helpful Report

Posted 4 years ago

Hi, Thank you for the feedback. I will raise this up with our eCommerce team to see how we can further enhance the presentation of information. Currently, at the Product Page, before you add an item to the Cart, the timeslot selection will indicate to you clearly the fees involved on a certain date and time. The timeslot selected was a weekend late evening 6 to 9pm timeslot. This requires an additional fee of $8 as the cost of delivery on a weekend late evening is costly. Cheers Sam Chief Experience Officer

Posted 4 years ago

“The delivery timing was later than expected. Paid extra $5 for delivery from 9am to 12:59pm but it’s over 1pm actually.”

XpressFlower 3 star review on 23rd December 2020

Helpful Report

Posted 4 years ago

Hi Mike Thank you for your feedback. I am looking into this with my CS. Will get back to you asap Cheers Sam Chief Experience Officer XF

Posted 4 years ago

“Delivery was done within promised timeframe, customer service was also excellent but just a bit disappointed especially the cross wreath delivered looked different from the picture shown on website upon ordering.”

Helpful Report

Posted 4 years ago

Hi Jean We are looking into this matter. We will get back to you asap on this. Cheers Sam Chief Experience Officer

Posted 4 years ago

“The flowers looks a little dry, arrangement was good. One of the stalk broke during delivery.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for the feedback and we apologise for the item damage during delivery. My CS colleague will be reaching to you to find out more. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Service is great”

Helpful Report

Posted 4 years ago

Hi Thank you so much for your feedback and compliments Do feel free and drop me an email (cs@xpressflower.com) if you have feedback on how we can improve to get a 5 star from you :) Cheers Sam Chief Experience Officer

Posted 4 years ago

“I was initially very disappointed with xpressflower for not processing and delivered my online order until I contacted them via WhatsApp. Marianne, the customer service has done excellent service recovery and I decided not to cancel the order. I hope xpressflower will look into this online ordering process gap”

Helpful Report

Posted 4 years ago

Hi Jessy I am looking into your feedback right now. Thank you for your compliments on Marianne which I will relay to her. But I will investigate the gap you highlighted. Cheers Sam Chief Experience Officer

Posted 4 years ago

Hi Jessy With the feedback you have provided to us, I have managed to identify a loop hole in our system which caused your order not to be processed on time. We are enhancing the system to prevent such issues from happening. This should not have happened and we deeply apologize for missing out on your delivery on the 12 Oct. I will personally drop you a whatsapp tomorrow and we will like to do provide you with a meal voucher @ our knots cafe. Thank you Cheers Sam Chief Experience Officer

Posted 4 years ago

“I❤️U balloon was OOS which staff never check and update system promptly that resulted a last minute call to customer on Thursday morning affected Friday’s delivery. Hope staff can improve on their CS and SA if encountered such recurrence and don’t offer customer a 20% disc. return voucher if it’s your mistake that item ran OOS. This was my first visit that I encountered such experience from staff and hope management can review on my feedback.”

Helpful Report

Posted 4 years ago

Hi Alex Thank you for your feedback. We are looking into your feedback right now. Cheers Sam Chief Experience Officer Xpressflower

Posted 4 years ago

“Pricing not competitive”

Helpful Report

Posted 4 years ago

Hi, Good afternoon. Thank you for your review. We will take this into consideration as we value all our customers feedback. Have a great day and stay safe :) - Kyla CS manager.

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,048 reviews