XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,048 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 27th May 2025

776

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had issue using PayPal for payment as it keeps having error msg after chooosing PayPal payment mode. Had to re-do the order 4times and ended up using credit card payment . Otherwise, it’s a good choice for the flowers and berries essence as some does not take chicken Essence.”

Helpful Report

Posted 4 years ago

Hi Joyce Thank you for your feedback about Paypal payment. I will raise this to our eCommerce team to have a look at this. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flowers not fresh, wiltered after 2 days despite paying alot of them. Always had bought from Xpress and usually they last a week. Mum was quite disappointed this time.”

Helpful Report

Posted 5 years ago

Hi Nicholas, Thank you for the feedback. One of CS is reaching out to you to find out more. Do not worry we will get it right for your Mum. Cheers Sam Chief Experience Officer

Posted 5 years ago

“I ordered sunflowers but was notified quite last minute that they are unavailable, and had to swap for roses. I appreciate that an evoucher was given to me as well, but during these important dates, the flower type can be the most important. I hope that earlier notice can be given in the future if the flowers are unavailable. That being said, the replacement roses were beautiful”

Helpful Report

Posted 5 years ago

“The flower is not very fresh. 1 white rose is browning and wilting.”

Helpful Report

Posted 5 years ago

“Service and delivery was prompt. However, flowers found to be dried up and not fresh.”

Helpful Report

Posted 5 years ago

Hi Raymond, I am sorry to hear that the flowers you received are dried up. Can you send me a photo cs@xpressflower.com or whatsapp @ +65 88797873 us at this and attention to me Sam Cheers Sam Chief Experience Officer

Posted 5 years ago

Hi Raymond, Thank you once again for giving us the opportunity to send a fresh arrangement to your recipient. I apologize for the 1st bouquet and internally we will take note of the purple roses QC and be more selective. Thank you and have a good weekend. Cheers Sam Chief Experience Officer

Posted 5 years ago

“Yr tel line is down , totally unacceptable. Would have gone elsewhere , lucky u have the chat line n all is good as help was prompt.”

Helpful Report

Posted 5 years ago

“Online Order process and experience was good but the frustrations came from your call agent who kept calling twice to confirm delivery address and timing , that was very disturbing and 2 of them who were using a phone line that was unclear . Please do not call your customer twice to confirm such info. She was mumbling some rude comments to me before we hung up the phone. Hope u can do something about this so that your business can be improved.”

Helpful Report

Posted 5 years ago

Hi Brenda, I am sorry for the experience you encountered. Let me check internally who was the CS that handled your call. I noted the phone quality issue and I will also look into this feedback. Thank you for the feedback and I will get back to you after Mother's day or earlier. Cheers Sam Chief Experience Officer

Posted 5 years ago

“The delivery was on time and the service is good. However the flowers were half crushed.”

Helpful Report

Posted 5 years ago

Hi Kathy So sorry to hear about crushed flowers. This should be happening. Can you kindly email us the photos at CS@xpressflower.com so that I can investigate internally what happened? Let me get this right for you Cheers Sam Chief Experience Officer

Posted 5 years ago

“Delivery came at almost 11pm. Replaced items in hamper”

Helpful Report

Posted 5 years ago

“the flower is not as good as the picture”

Helpful Report

Posted 5 years ago

Hi Brian, We appreciate the feedback, we will check on this and will send you an email with regards to your order. Apologies on any inconvenience caused. Thank you and have a great day again. - Kyla

Posted 5 years ago

“I would appreciate if items selected can be available once order confirmation has been sent and not only inform just before delivery is going to be made. I was limited to 4 flavours of ice cream when placing order, but before delivery, i was told i can only choose from 2 remaining flavours which were different from the initial 4 flavours available.”

Helpful Report

Posted 5 years ago

“The flower is nice, but the message card is missing.”

Helpful Report

Posted 5 years ago

Hi Alex, Thank you for your feedback, we apologise for this , let us investigate what happened to this order and will get back to you asap. Thank you

Posted 5 years ago

Hi Alex, was informed by our logistics team that the card was attached to the Delivery Order given to you by the courier, would you be able to check on this? Thank you :)

Posted 5 years ago

“The customer offer that attended to me could have been better in her service. She made me provide her with all the details again via email when I had given her all the information via the online chat. Strangely she don't even know that the online chat will allow customer to attach files etc. I was a bit disappointed with her service level and feel stressed that she made me send her the email to confirm my order.”

Helpful Report

Posted 5 years ago

Hi Serene, thank you so much for your feedback and I apologise for the experience you had. Let me check internally what happened. Cheers Sam Chief Experience Officer XF

Posted 5 years ago

Hi Serene, again we want to thank you for the feedback this way it can help us be more efficient in our process. I have though investigated on what happened and learnt that she sent the email asking for details then right after she coordinated with you thru our chat services. Apologies for the confusion and we are fixing this internally so it won't happen again and to be more efficient in serving our customers . Please do accept this 20% voucher (which i will be sending thru your email) for the inconvenience caused, and let is make it up to you on your next order. Thank you again for the valuable feedback. Have a great day ahead .

Posted 5 years ago

“Thanks for delivery. Only issue was sales person had to call me twice during my working hours to get the blk number correct... otherwise ok. Thanks”

Helpful Report

Posted 5 years ago

Hi Eugene, Thank you for the feedback, we apologise for any inconvenience caused. Our team just wanted to make sure on the address to ensure we will deliver it on time as part of our Delivery Guarantee policy. Again, we appreciate your feedback, and will share to the team to improve. Thank you and have a great day ahead. Stay safe :)

Posted 5 years ago

“Yesterday around 11am odd I call for the service and the lady agreed to give me a call. However I waited till 3pm odd there is no call so I called back then matters is settled.”

Helpful Report

Posted 5 years ago

Hi Eileen, I apologize for this and do let me find out what happened yesterday with the 1st CS that took your call. Thank you for this valuable feedback and really appreciate customers like yourself providing us with feedback so that we can keep improving. I will drop a mail later. Cheers Sam Chief Experience Officer

Posted 5 years ago

“The assistance from Your online portal is excellent. Delivery is very prompt as well. There is just a little flaw. I have asked for the boutique to be sent without my name, it was however printed on the delivery slip with a sticker that is pasted over it. So end up the receiver get to see who is the sender under the light . Not a big issue for me as I am ok for the receiver to know who is the sender but what if this is otherwise. For your review and improvement.”

Helpful Report

Posted 5 years ago

Hi Irene, thank you so much for timing time out to send us such valuable feedback. I will highlight this to my logistics team and see how we can improve. Especially for orders which buyers requested to be anonymous. Cheers Sam Chief Experience Officer

Posted 5 years ago

Hi Irene, I have raised this internally with the logistics team and spoken to the individual who printed the DO + reminder to the team. Thank you once again for sending us this feedback.

Posted 5 years ago

“the visual I order was a mixed of dark orange /red ( daisy ) and yellow ( sunflower ) . the final came is primarily light orange /Yellow daisy plus the the stand is yellow , overall it does not look balanced. overwhelming yellow. Ironically , I chose yours over Noel’s precisely because Noel’s was like that .. well. fated...”

Helpful Report

Posted 5 years ago

Hi Lawrence, I am sorry to hear about this. Let me check on your order and my production team. We will get back to you on this.

Posted 5 years ago

“The flowers were perfect. However, the issue was with the delivery courier. He called the recipient immediately to say he could not find the address. Considering it is less that half a kilometre away from the shop and on an old established estate, I suspect he never attempted to even look for it. This spoiled the surprise for the recipient. There was no need to call if he had bothered to look up the address in the first place”

Helpful Report

Posted 5 years ago

Hi John Thank you for the feedback. I apologize that we could not help deliver the surprise for you. I will check out with the courier on Monday to find out what happened and let me get back. Cheers Sam

Posted 5 years ago

“Appreciate the extended hours for customer service hotline, was really helpful.”

Helpful Report

Posted 5 years ago

Hi Deyn, thank you for your review. If you have any feedback on how we can improve to get the perfect stars from you next time. Do drop us an email. Thank you :) Cheers, Sam

Posted 5 years ago

“Hi, We found a lot of caterpillar eggs on the roses and leaves. Some of them have even hatched on the 2nd day. Is this expected?”

Helpful Report

Posted 5 years ago

Hi Caesar, this should not be the case. I will get one my Customer Care rep to contact you asap. Will get this resolved for you. Cheers Sam

Posted 5 years ago

XpressFlower is rated 4.7 based on 6,048 reviews