Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.76

4.8 Rating 3,623 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 22nd January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive the product”

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Posted 5 years ago

Hi there, I can see on the AusPost enquiry we lodged that your parcel was delivered this morning. Sorry again for the delay. Kind regards,

Posted 5 years ago

“The item we purchased was never lodged with Australia Post then you blamed them! You probably oversold the item.”

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Posted 5 years ago

“Very cheap items was expensive.”

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Posted 5 years ago

“I understand the delay in postage given the current restrictions in Victoria. However, the personalised card I purchased with my gift did not arrive. Instead someone elses's card was included in the gift. I have phoned and have been assured that the correct cards will be sent express post. As this was a gift, its quite embarrassing to have the wrong card arrive with the gift. Also be offered to either be refunded or resend the correct card seems insufficient for a pretty significant error. Im not sure that I would recommend this service or use it again”

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Posted 5 years ago

Hi Bridie, I would just like to say again how sorry we are for the embarrassing mix-up. We have been investigating the cause of the mistake and working on a new policy to prevent this happening again. Your replacement card has been shipped out and should be with you shortly. Sorry again for the delay. Kind regards, Yellow Octopus Team

Posted 5 years ago

Yellow Octopus is rated 4.8 based on 3,623 reviews