Yodel Reviews

1.1 Rating 6,480 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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Does Yodel deliver on time?

Helpful Report

(3 weeks ago)

Greater than 7% of reviewers feedback is Yodel normally delivers on time.

Helpful Report

(3 weeks ago)

48.97%

Industry Average

“ Lied multiple times they had attempted delivery. contacted Yodel customer services who confirmed the driver was no where near my address when photos were taken against a pinned address that wasnt anywhere near me Shocking. Cant meet targets so say delivery attempted and dont even turn up. In 2025...we have cameras Yodel ..so stop lying. ”

- Anonymous

Yodel Reviews

Delivery - Slow