Yodel Reviews

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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Does Yodel deliver on time?

Helpful Report

(2 weeks ago)

Greater than 6% of reviewers feedback is Yodel normally delivers on time.

Helpful Report

(2 weeks ago)

48.51%

Industry Average

“ Got more chance of your parcel 📦 being delivered by Post Man Pat and his Black & White Cat than these clowns at Yodel, waiting in all day after booking day off from work got an up date at 18.10 saying delivery between 19.00 & 21.00 absolute no show by 22.15 so went on live chat and received the Same bs apology and investigation rubbish ”

- Brad

Yodel Reviews

Delivery - Slow