“Arrived nicely packed and no damage but when I opened the box there were 3 Corydalis, ok but plants were very weak. Then I looked at my 3 ferns, well 2 really as one had no leaves at all and then out came this very chubby grub, did he eat all the leaves? I shall not be purchasing again from you as I feel I did not get value for money.”
“Ordered three packets of seeds on a vodaphone special offerat a low special price.Very difficult to get website to accept special price so suspicious but did go through and order ref given.Followed up a couple of days later to be told could not accept order with ref given as offer exhausted.Annoying but accepted.Then got another email saying order accepted totally different order ref and surprise surprise at full price and order could not now be changed.
Went back to them saying please cancel order also cancelled by debit card so they cannot take the money and also complained to Vodaphone
Really seems like a scam to me and massive effort for nothing from me
Never never again!!”
“I ordered a cloche kit which was supposed to have free seeds and plastic rubbish bags. when it arrived there was only the cloche. I sent them an email asking where the seeds and bags were and was told I had put the wrong code on the order form. as the order form was a printed one in the Sun newspaper it had the code in the bottom right hand corner. I was told if I paid another £7 I could get the free items. I had already paid £7 for the original items to be delivered so told them to get lost. I think this company is just out to con people out of their money, I will never order anything from them again.”
“over the years i have bought plants/shrubs including rose bushes stanard bare root contacted company gave up after various requests for photos and told i would have to pay for returns,same happend with pair of holly trees one died the other survived same negative response from company”
“Paid to join you garden as a member to get 10%discount and vouchers. If you log in, it doubles the postage so can wipe any discount out. Rip off as it advertises exclusive Rewards and benefits but does not tell you postage will be more expensive. What a scam1”
“Purchased a small plant last year. It was virtually dead in a few months. Phoned up and sent photos and emails. Plant was on a lifetime guarantee, however in order to get a replacement I was expected to pay another £6.99 postage. This would have meant that I paid £6.99 for the plant and £13.98 for the postage. And no guarantee that the new plant would be healthy. I phoned customer services again but was told that the only way I could get a replacement was to pay the postage as this was company policy. I will never buy plants from here again. You get much better service from other online plant suppliers. If I could give zero stars I would!!”
“Twice now I have had my order accepted and confirmed it.
Twice now they have written to me to tell there was a problem with my payment, and to phone a number that costs me extra money.
Then make the in payment again.
I gave You Garden the benefit of the doubt the first time, but I know I gave correct bank details the second time.
So I can only conclude it is a scam. Especially as I received a phone call from an employee using a Newcastle number.
The company is in Peterborough!”
“Ordered a cherry Tree Oct 2021 he’d 2 emails saying not ready yet about a week ago had another email saying the order was cancelled as they could get them only had my money over 3 months today they issued a refund nearly £3 short of what I payed looking at my emails only to find they have sent out the fertiliser for the tree so why do I need this when I have NO tree to use it on this is only to keep my . I Monet will never order from them again I just don’t know what plant this company is on .Please don’t order from them”
“I ordered two roses said they would arrive in mid Nov i rang 28th November to be told that they are waiting for one of the roses and that it has just arrived should be with you in a couple of days rang again today 2nd December to be told they are waiting for one of the roses, so i have just cancelled the order and asked for a refund
What a shabby service and I will not bother to order anymore items from your company”
“No answer to email asking why only half of my order arrived also cherry tree shed its leaves over night and looks very dead--- reading other reviews it seems to be the thing with this company take the money send either dead or half orders and end of story. I do not have the means to send photos but a dead tree is the same in any ones book, I will never use this company again nor recommend it.”
“I won’t ever buy from this company again. Bought a plant £25 that died within 6 weeks. They will not give me a replacement as they said it wasn’t “hardy” bearing in mind I bought it in the summer. All other plants were poor quality and most died.”
“Plants barely alive pot battered hardly a leaf on plants. Looked like the specimen that get left on the shelf because it's nearly dead. Shame on You garden for thinking anyone would want such rubbish.”
“I am VERY DISSAPOINTED WITH THIS COMPANY. I PURCHASED 36 GARDEN PLUGS. THEY ARRIVED ALL SQUASHED AND BROKEN. THERE WAS A ROYAL LETTER ON THE PARCEL TO STATE THEY HAD DAMAGED THE GOODS. EMAILED YOU GARDEN SEVERAL TIMES. THEY HAVE IGNORED ME. SO I AM BRINGING IN THE RESOLVER TO SORT THIS TERRIBLE COMPANY”
“Awful customer service. ordered on 1st July, not recieved so chased on 23rd yo be told to wait another 7 working days l. Was not happy with response so asked for more information, to be told they were actually out of stock and didn't know when they would get them back in, and told as I wasn't happy I would probably be best having a refund.
Told them I wanted my plants and wanted a rough idea on time and asked why I had confirmation that delivery would be in 14 days if they were not even jn stock, they couldn't answer me they just ignored that question. and the fact that I was not happy with the level of customer service was simply 'passed on to the relevant department as feedback'
They also appear to be deleting negative comments on their Facebook page and only leaving positive comments.
Plenty of other plant retailers with far better service. I would avoid at all costs.”
