“Ordered 15th May, over 3 weeks later still no products received.
Mailed on 31/5 to cancel. And the order status suddenly changes to being picked meaning cancellation is impossible according to customer service.
6 days later still not got the order!
Customer service still repeat the Mantra "its being picked" so offer no help at all.
I was offered the chance to return the order but I had to PAY THE POSTAGE. So cost prohibitive on a small order.
I'll be planting small plugs far too late to get a decent plant.
What a waste of money.
From my experience I wouldn't recommend them due to the uncaring, poor customer service alone.”
“I placed an order on the 4th May. I queried the order by email 2 weeks later and the response I had was that it was a busy time of year. My thoughts were that they should have realised this when they took the order.
The order finally arrived on 2nd June with a dead plant that they charged me £9.99 for.
I have not had an answer yet, and from reading these reviews, I won't hold my breath.”
“Geraldine, Winchcombe
Order did not arrive. Was told I would need to send another £20 in addition to the £50 I had already sent.
Asked for money back, they agreed but it did not arrive. When I rang to complain, they hung up. 2 Plants subsequently turned up. I am still awaiting the rest of the order. Very poor service, won't use again.”
“Lesson learned, read the reviews! I thought I was unique having problems with this company. I spent nearly £70 with this company. Lots of difficulties but they still owe me £20.98 for un-delivered goods. Four calls and told each time that a manager would get back to as he would have to check the ‘ticket’ to ensure it was not my fault! Never received such a call back. E-mail has received no reply. Customer service is non-
Existent. They were all very nice but are unable to help. Possibly only take orders!
Something dreadfully wrong with this company and should be investigated by some trade organisation.
Sent some goods not ordered.”
“Terrible service
I have placed an order for the items which are in “stock, ready to be shipped”, a month ago and still haven’t received anything. As it’s stated that delivery time is 7-10 days, Called them after 14 days, and was told that everything is in stock and ready to be shipped and they will push it out. No apologies, they told me that with live plants delays are normal. I called a week later because nothing was shipped and no information supplied. Customer service told me again that everything is in stock, but there are other people ahead of me. When I requested to speak with a supervisor/manager, I was told that there’s no one else I could talk to…
I called again 4 weeks after I have placed my order, just to hear the same excuses.
No apology no remorse.
It is not mentioned anywhere on the website that any delays are expected.
I have emailed and called to cancel the order and got no response at all.
Do not use this company.”
“Don't buy off this so called Garden centre. Bought 20 shallots, only 6 were any good, the rest were soggy or totally dried up inside. The waiting time for delivery, well don't get me started. one day they are up for dispatch, the next day were waiting to be picked, and so it went on for a month. Have just received my last order of nemesias, already in bloom, with some of the blooms finished. Would be better going to B@Q's. Wasn't any good complaining, I would have to go through all the dispatch problems all over again. NO THANKS!!
Disgusted gardener.”
“Well i ordered colossal strawberry's that haven't grown any bigger than a 50p, emailed twice with no replies at all, do yourself a favor and go to marshals instead they have been great.
Pity you cant do less than 1 star.”
“Waited three weeks and played email tennis with their team and still got “your order will be shipped shortly” but incapable of actually telling me when it would ship.
Fairly confident this is a fraud.”
“Ordered petunia seeds in bucket. Mar? Called about 3eks ago after following the instructions as nothing showing adv outside daily for about 3wks or so to start germination sill nothing should flower from tel them yesterday and adv. can send a replacement but have to pay £6.99 postage I adv against the law when challenged the lady advised it is not. Surely don’t have to pay about £14. When not my flt!!!!
I have contacted Consumer Advice and they have confirmed that in tract You Garden are completely wrong and should in fact be adhering to Consumer Rights doc? 2015 which confirms that I Amon fact entitled to a replacement or full refund including postage. I am not responsible for postal charges for sending any replacement out!
Avoid I will be taking this further when I have the time”
“Placed an order of mini orchards and blueberry plant on 27th April. Delivery stated 7-10 days. Have attempted to contact You Garden since 14th May, no response to emails. It’s now 24th May. No delivery and still no response. Terrible!!”
“Dreadful service. Ordered on 7 May with website saying allow 7-10 days for delivery. On 23rd still hadn’t received delivery and it hadn’t even been packed! I asked for a refund.
I can’t recommend this company and I’d spend your hard earned money somewhere else instead if giving yourself stress chasing them.”
“Ordered plants a month ago, and nothing else since, sent countless emails & tried ringing, just nobody assisting me, hopefully may get a response from them by doing this... Stay Away...”
“Absolutely dire company, will take your order even though plants are not ready then you have to wait a month or so for them to grow on, all the while they say either they are being processed or are on the mailing list, they are taking people for fools, well never again. i wish i could give zero stars.”
“ordered a rose and a clematis, when they arrived the clematis was obviously dying but we thought we'd give it a chance and plant it, the rose looked poorly too. Within a couple of days the clematis was totally dead. When I contacted customer services by email sending a photo I was given instructions on how to plant and grow it which is difficult with a dead plant. After some emailing backwards and forwards I was promised a refund which I am still waiting for 17 days later. Having rung today I am told I have to wait another 10 days for the refund with no real reason given other than it has been requested but not actioned. She then hung up on me. In the meantime the rose has also died. I would never order from this company again. Beware the quality of plants is appalling and the customer service matches this.”
“Stressful, disappointing, money wasting experience - never again!
Upon placing my order my items were listed on the website as being in stock and to expect 7-10 days for delivery.
After waiting almost 3 weeks I phoned for an update - and was told that all items were in stock and should be dispatched shortly - nope, that didn't happen.
I waited another week and phoned again, this time I was politely told to "be more patient" ( or option to cancel for refund )
Another two weeks went by and my third phone call confirmed plants were now dispached.
Ultimately took - 39 days to deliver! It seems to me there is a major flaw in this companies communications system - customer service / website operators / nursery packers all seem oblivious to what each other is doing - resulting in a very poor service to the customer.
The plants themselves were disappointing, the tiny £14 eucalyptus was very shrivelled on one side and the lavender plugs smaller than expected, poor value for money.
Update - eucalyptus only took a week to totally die. A passive aggressive staff member reluctantly agreed to replace this plant, fingers crossed for better quality with the replacement.
I did email yougarden prior to writing this review, they took a week to reply with a generic platitude.
I will never order from this unprofessional supplier again.”
“I purchased 5 best ever hybrid tea rose collection bare-root in November for 24.99 but two never grew on calling I was informed out of guarantee.They are not going to shoot till the summer. I would never use this company again.”
“Terrible company quick to take your money
No communication when eventually speak to an operator no customer satisfaction or service
Told end of month for order so waiting a full month
Not got the product after reading the reviews don’t hold much hope
Do not order bad company”
“Ordered plants 1 month ago. It said items were in stock and I gave them extra time because of the bank holiday, but still nothing has arrived. Contacted them and they said they were very busy. Have asked for a refund but no response. They shouldn't have these massive sales if they can't cope with the orders. Won't be using them again.”
“I received a gift following an illness. You Garden delivered a dead tree. They refuse to respond to complaint, to deal with me as I didn’t order the plant or replace the item. I only gave 1 star as you can’t give none”
