“Wished I’d read the reviews before purchasing.. ordered a toffee tree and a Jasmin plant, both came in extremely poor condition , paid over £60 for both (above garden Center prices)!, sent photos, return accepted, returned at post office, said they never received them (even though I have Amazon tracking number ), refuse to refund. Disgusting. I’ll keep fighting for my money but shabby behaviour to say the least .NEVER AGAIN! Local garden Center for me in future”
“AVOID. Unreliable, not honest and completely hideous customer service. Plants on order for months, told the whole preferable be delivered today, 26th june. Called to find out time of delivery to be told by the most belligerent and obnoxious customer service person I've ever had the displeasure of dealing with, that they hadn't been dispatched and half of the order wasnt even available. We've planned the whole landscaping of our new garden around this order and spent £1600.00. We've now cancelled the order which will take 14 days ton process!!!! Funny how it doesn't take that long to take your money when placing an order”
“Order made on 9 may didnt arrived till june 3 dispite calling the company no word from them till 2nd june then on 3rd of june the box arrived i opened it only to find two dead hanging baskets ive sent the company the photos and asked for a refund of £39 still nothing !”
“i bought a bareroot cherry bush from you 8 years ago plenty of blossom then developing fruit falls of, so far only had half a dozen pea sized fruit. very dissa pointed. will not buy again does not produce as promised.”
“I ORDERED SOME PLUG PLANTS AND WHEN THEY ARRIVE THEY WERE ALL VERY WET AND ONLY 3 SURVIVED SO I COMPLAINED AND WAS TOLD A REPLACEMENT WOULD BE SENT OUT THIS NEVER ARRIVED AND WHEN I COMPLAINED I WAS VERY RUDLY TOLD THE ORDER HAS BEEN PLACED AND YOU NEED TO WAIT 7 DAYS FOR IT TO ARRIVE, THIS IS NO GOOD IF IT IS PLUG PLANTS AS THEY NEED TO ARRIVE QUICKLY FOR THEM TO SURVIVE. I FEEL THIS COMPANT ONLY WANT YOUR MONEY AND THEY DON'T CARE ABOUT THERE PLANTS . THE POSTAGE IS VERY DEAR AND NOT WORTH THE PRICE WE PAY I SHALL NOT USE THIS COMPANY AGAIN, THEY ARE A RIP OFF. I SHALL BUY ON EBAY AS POSTAGE IS FREE IF I CANNOT FIND WHAT I WANT IN THE GARDEN CENTRE.”
“I will never buy from this company again, plants arrived packed upside down and virtually dead, b&q clearance 50 pence plants are better than these, 20 odd pounds down the drain !!”
“Plants (garden ready pansies)'in transit' for five days..arrived dried out roots . (AND they do not always do well even after a good soak)Box upside down. (Sort your courier out You Garden!..they are affecting your business and its not fair on customers). Really disappointed as I had just joined their garden club and this puts me off ordering again. On a . previous occasion they sent me wrong plants but I let it go.Despite previously leaving a good review they seem very hit and miss. but I will just cut my losses and like many others go elsewhere unless they improve delivery 'in transit' times and use better packaging and pack with more care.”
“Im discusted i ordered buy one get one free and got just one pack £13.99 for 10 nearly dead plants £20 with postage i can get them in my garden centre for £1.50 for 10 so please be carefull avoid dont buy from them.”
“This is the worst Garden centre that I have ever had the misfortune to do business with only had 2 different orders from this company the first order was faulty it was a double standard magnolia that failed to grow and I phoned to complain and I was refused a refund told customer service person that I would put a claim through the Small claims court which I did and got my money and the fee for the claim back
This time orders a Queen Elizabeth 2 Rose I was sent a Rambling rose complained about it and the company refund my money the person in pick and pack does not know one plant from another I have now been banned from this company they will not accept any more orders from me which I would not order from them ever again
As this company is a conn company
Send out any plant that they want and in my case I had to fight for my refund
I would not recommend this company you are better of going to your local Garden Centre at least you can see what you are getting
Beware of this company
Mr Nicholson”
“Late delivery, poor plants, under size, some damaged, wrong plants delivered, one order was costly rooted rose bushes they sent bare rooted roses in a plot with compost around as when lifted out of pot all the compost fell off! Service dept next to useless.”
“Buyer beware! I placed an order, it went through, had confirmation and order number. They took payment but no email confirm. Phoned them, they said order number didn’t exist, not got an order for me even though they’d taken payment and supplied a false order number which I have a screenshot of. Had to get refund from paypal(who were brilliant). I would definitely not buy from this company and in my opinion I would recommend people l buy from a different, reputable, honest company. YouGarden take your money then deny all knowledge of your order - and give false order number.”
“Packed 2 shrubs in one box one on top of the other. Quality was appalling dead leaves, snapped and bent branches. Sent pictures to Customer services who said they looked exactly as they expected. Not cheap and not worth spending a penny with them.”
“I wouldn’t buy from Yougarden again I spent over £60 for plants including 2 cherry trees and one of them is dead. I phoned them and was told I would have to pay £6.99 postage for another So I would avoid this company”
“sent loads of emails after calling ,not happy recieved 3 friut trees apple pear and plum ,they kept asking for photos the last email from RACHEL CHAMBERS wanted me to measure the plum tree showing the measurements as the plum tree is growing far to high at the moment is around 6mtr high should be 2mtr high ,she ashed for photo of label to see size ,reply was just cut down by half ,no replacement ,plus no bloosom or fruit for nearly 2 years ,WILL NOT USE AGAIN ,IF YOU ARE THINKING OF BUYING FROM YOU GARDEN READ REVIEWS FIRST”
“Plant delivered to wrong address even though all done over the phone. Plant half dead. Customer service had no interest and said keep it 30 days ? No apology or attempt to resolve the issue. When requested a refund as they’d messed up was told I had to pay for the postage to return it?? Disgusting and still no apology or offer to resolve. The plant was meant to go to a sick relative! So angry and ripped off!!!”
“I ordered this tomato planter from You Garden. It was £39 which seemed a lot but thought it would save me the hassle of watering every day. They took 5 weeks to arrive. I received no information from them about the delay and, of course, it’s now a bit late to use them for tomatoes.
I eventually asked them to cancel the order and, surprise surprise, they were suddenly ‘ dispatched.’
What arrived was not what I was expecting. They looked like they had been used and returned. You Garden said that they were new, unused and of good quality. The muck was just from them being stored in a busy nursery and would be easy to wipe down. Which begs the question, why didn’t they they do that before they sent them out in this condition? They were also badly scuffed which the company said were, ‘movement marks’. I found this absolutely insulting. I asked them how they would feel about receiving ‘new’ goods in this condition but they didn’t reply to that comment.
I also bought some large potato planters at the same time and they were full of dried on mud.
After 5 emails from me asking how we could move forward with my concern they eventually repeated that the planters were new, in unused, condition but would offer me a £5.00 voucher to use on their website on my next purchase. As if I would ever buy anything from them ever again!
I have had no apology, just a couple of emails saying there is nothing wrong with them and if I want to return it I must do so at my own expense and they will not refund my postage.
I’ve had a few plants from them too which were very hit and miss, for example, I bought 2 hydrangeas and one was fine but the other was dead on arrival, the same with 2 holly plants. But they were generally cheap so I didn’t worry too much and just sucked it up.
I know the planter is useable but they’d be in the bargain bin at my local garden centre - which is who will get my custom in future.
Shockingly bad customer service, arrogant attitude and obviously no concept of how to generate repeat business.
Not only do I not recommend this company I recommend you DO NOT get anything from them. I wish I could have given them zero stars.
I have used quickcrop.co.uk who offered excellent goods and excellent customer service, and obviously my local garden centre.”
