HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the service ( ordering and returns). Staff very helpful on the telephone too. The wallpaper we chose looks gorgeous in our dining room and lovely quality. Found the website excellent and easy to use- only reason for 4 stars not 5 was the size of the sample received- A5 is not really very useful. But other than that excellent service all round.”

Helpful Report

Posted 8 years ago

good afternoon Gaynor, thank you for leaving us a 4 star review. We are very happy to read that you were really pleased with the service you recieved and that our staff were very helpful. I'm sure your lovely choice of wallpaper really does look gorgeous in your dining room, please send us a photo if you have the time as it's always lovely to see our beautiful wallpapers and fabrics in situ. I'm sorry that we lost a star because the sample you recieved wasn't very useful to you. Rest assured that all our samples are ordered directly with the suppliers in order to ensure that you recieve their latest stock and therefore the truest colours which would match the wallpaper, should you then go on to order it. As you are aware, our samples are redeemable and I'm pleased to see that you used your voucher code on this order. Once again, thank you for taking the time to leave us a lovely review and thank you for shopping with Fashion Interiors. kind regards, Fashion Interiors

Posted 8 years ago

“Very good service”

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Posted 8 years ago

“I ordered a gliss autoglide on the 2nd June which was quoted three to four days delivery it didn't arrive till the 9th June. Customer service not very helpful to hurry it along”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to leave us a review. I have had a look into this for you and can see that this order was dispatched to you on the 8th (which was the 4th working days after you placed your order), this in turn meant that you received your order 1 day later than expected (9th). Please accept our apologies for any inconvenience caused to you by this unfortunate delay. I can also see from the notes that behind the scenes, our customer services representative worked hard liaising with the supplier to get this order to you earlier. As frustrating as this is, due to the fact that this was a made to measure order for you and not an off the shelf item, we have to allow the time for it to be made for you. Once again, thank you for leaving us a review and thank you for your order. Kind Regards, Fashion Interiors.

Posted 8 years ago

“Well made curtains, sound advice, Delivered on time”

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Posted 8 years ago

“Fabric had a hole in it which I didn't notice until making the second curtain. I emailed you about this and attached a photo, expressing my dissatisfaction. Since I hadn't noticed this on my initial inspection you said that nothing could be done about it. As a seamstress with some years experience and a qualification in fashion and fabric I am absolutely sure it was not my error. I did manage to incorporate the hole into the side hem so in the end it does not show but I was disappointed with the service.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for taking the time to review your order with ourselves, we are sorry to hear that you received the fabric with a fault in it. We do try our utmost best to ensure that the fabric is sent and received in the top condition. We do appreciate that these kind of faults can be missed during the make up process, we do encourage that our customers contact us when they notice a fault so that we can rectify any faults/flaws in their items. We do appreciate that you did report this after the fact and this was subsequently passed on to Harlequin to make them aware of the fault so the batch could be inspected further. We once again thank you for taking the time to report this fault and leave your review. Kind regards, Fashion Interiors.

Posted 8 years ago

“order was sent fast no problems poles were quality and easy to fit.”

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Posted 8 years ago

“Great product great price”

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Posted 8 years ago

“I live in the highlands and my paper and fabric was here in 2days very happy many thanks”

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Posted 8 years ago

“I absolutely love the wallpaper which arrived quickly and we'll packed, however I find it a little dissapointing that delivery to northern ireland is an additional £19.95. This seems a little extreme.”

Helpful Report

Posted 8 years ago

Hello Gayle, Thank you for taking the time to leave a review regarding your order, we are over the moon to hear that you have received your wallpaper and that it's exactly what you needed. We do completely understand your frustration with the delivery charge, we are trying to find more cost effective means to start reducing this cost for customers in Northern Ireland and Highlands of Scotland as well. We thank you for taking the time to leave a very fair and kind review. Kind regards, Fashion Interiors.

Posted 8 years ago

“THE DELIVERY OF THE WALLPAPER WAS EXCELLENT. :)”

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Posted 8 years ago

HSY is rated 4.8 based on 4,310 reviews