Zalando SE Reviews

Name: Zalando SE
Rating: 3.21

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived promptly and was easy to collect. The clothes were a grrat fit”

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Posted 6 years ago

“Received wrong item, called customer service, asked me to send the item back via the free return postage and send a photo of the postage receipt, my money was refunded immediately. Super customer service.”

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Posted 6 years ago

“Love the range of products.”

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Posted 6 years ago

“Fast and efficient service”

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Posted 6 years ago

“order and delivery was all okay and you have the possibility to give back goods for 100 days”

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Posted 6 years ago

“easy to order, easy to return, good communication,”

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Posted 6 years ago

“Good range, pricing and delivery service.”

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Posted 6 years ago

“Extremely fast experience from beginning to end, excellent customer service and lovely product.”

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Posted 6 years ago

“Better deal on the item I ordered than elsewhere on the internet, prompt delivery - included in cost due to the price of the item. Item arrived well-packaged and undamaged. This particular experience with them was 5/5 and was my first time ordering from them.”

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Posted 6 years ago

“Fantastic range of quality products with very dependable delivery and a simple site. There is also a very easy return system”

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Posted 6 years ago

“Diverse options of clothes. Their own brand is good quality and affordable.”

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Posted 6 years ago

“Zalando have daily promotions that are always of interest from high to low end clothing, familar and unfamiliar I am always excited to open their emails. In addition ordering and delivery service is excellent.”

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Posted 6 years ago

“Return policy: One can return the product for free and get a full refund (price + initial shipping costs)”

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Posted 6 years ago

“Ottimo prezzi consegna velocissima...”

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Posted 6 years ago

“fast delivery and fast return, price for every type of wallet”

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Posted 6 years ago

“Recently bought a track suit for my young grandson good quality nice colour and very prompt delivery”

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Posted 6 years ago

“Great choice and prices”

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Posted 6 years ago

“Good prices, fast shipping. I absolutely love that shop! I bought many various products, which never disappointed me.”

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Posted 6 years ago

“Excellent price reductions, free delivery on all purchases and a huge variety of labels. They stock a large number of size options and extremely well stocked. Brilliant website.”

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Posted 6 years ago

“Speedy delivery, easy to track item.”

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Posted 6 years ago

Zalando SE is rated 3.2 based on 200 reviews