Zalando SE Reviews

Name: Zalando SE
Rating: 3.21

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Zalando SE made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“free shipping and easy to return product”

Helpful Report

Posted 6 years ago

“free shipping and easy to return product”

Helpful Report

Posted 6 years ago

“Easy to navigate website with quick delivery times.”

Helpful Report

Posted 6 years ago

“They provide variety of choices and brands. Excellent customer service. Very easy way of purchase and returning..”

Helpful Report

Posted 6 years ago

“Muy bien en variedad, ofertas y precios. El tema de las tallas a veces se complican un poco pero recomiendo el sitio web al 100%.”

Helpful Report

Posted 6 years ago

“Great selection of brands, great sales and free returns”

Helpful Report

Posted 6 years ago

“Top on-line retailer - Very fast despatch + reliable and immediate interaction. 5***** Thank You”

Helpful Report

Posted 6 years ago

“Perfect shipment. Good prices”

Helpful Report

Posted 6 years ago

“They makes me happy because they are so correct with you, if you dont like the clotes, shoes or whatever you can just return them without any problems and additional taxes. The delivery is for free as well and that I think is awesome”

Helpful Report

Posted 6 years ago

“Very good price, excellent delivery and great communication. A pleasure to deal with.”

Helpful Report

Posted 6 years ago

“Not sure which country you all are talking about in your reviews, it would be helpful to know, but Zalando in Sweden is really good. I have ordered multiple times and generally never a problem. Once during Covid I had multiple orders in one box and there was some confusion as to which payments went to which order, but the customer service resolved it quickly.”