Zalando SE Reviews

Name: Zalando SE
Rating: 3.21

3.2 Rating 200 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service, fast delivery, excellent quality and well packaged.”

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Posted 5 years ago

“Unbelievably fast delivery and both items were excellent quality at a reasonable price.”

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Posted 5 years ago

“Great selection of brand name clothes, shoes and accessories, great discounts, quick delivery”

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Posted 5 years ago

“Always efficient and very helpful.”

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Posted 5 years ago

“Great delivering goods”

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Posted 5 years ago

“Vastissima scelta anche di marche di alto livello, i prodotti sono ben descritti, ci sono le recensioni che aiutano nella decisione, la consegna è puntuale e veloce, arrivano tante promozioni (se non siete sicuri di un acquisto per l'importo lasciando gli articoli nel carrello o nei preferiti è molto probabile che vi mandino offerte e/o sconti per acquistarli).”

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Posted 5 years ago

“Good prices in sale, free delivery and returns. Also processed return and refunded money very quickly.”

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Posted 5 years ago

“i'm feel very happy because fast shiping”

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Posted 5 years ago

“Zalando is a big platform for clothes/shoes and so on, they offer loads of different brands. Also you can choose for maternity, for tall people (1.79m) and so on, you can also shop the look what is displayed. However, they deliver normally in 2-3 working days, the order system is easy to use. Also, if something doesn't fit, you can send it back for free and get your money back. I can recommend Zalando to everyone who is looking for something special (male, female, kiddies), they also have great offers (sale)!”

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Posted 5 years ago

“Good variety of options, always delivered when expected and have an efficient return procedure.”

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Posted 5 years ago

“They always are right and fast.”

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Posted 5 years ago

“Love their upto date fashion on clothes and shoes!”

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Posted 5 years ago

“good and quick dilevery”

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Posted 5 years ago

“I bought a pair of trainers ,good value for money and free delivery A bargain !”

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Posted 6 years ago

“I love them because they have amazing shoes.”

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Posted 6 years ago

“Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes.”