Zalando SE Reviews

Name: Zalando SE
Rating: 3.19

3.2 Rating 201 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 201 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

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“La livraison rapide et les 100 jours pour échanger”

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Posted 6 years ago

“I bought a pair of trainers ,good value for money and free delivery A bargain !”

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Posted 6 years ago

“good communication, easy to navigate website”

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Posted 6 years ago

“I love them because they have amazing shoes.”

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Posted 6 years ago

“Excellent website for buying shoes with really good photos so you can see what they look like. Great free courier service with very quick delivery, very generous home trial and easy, free returns. What more could you want? Highly recommend, and not only for buying shoes.”

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Posted 6 years ago

“Really great choice, very fast delivery, shoes are even nicer than i expected, and at an amazing price”

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Posted 6 years ago

“Lovely shoes though a bit bigger than my normal size. Timely delivery.”

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Posted 6 years ago

“Cheap good quality and great delivery service. A massive thumbs up from me.”

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Posted 6 years ago

“Lot of items and brands. Delivery and return goods free. Good attention”

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Posted 6 years ago

“Quick delivery of goods and easy to order”

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Posted 6 years ago

“My order arrived promptly and was easy to collect. The clothes were a grrat fit”

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Posted 6 years ago

“Received wrong item, called customer service, asked me to send the item back via the free return postage and send a photo of the postage receipt, my money was refunded immediately. Super customer service.”

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Posted 6 years ago

“You always find whatever you are look for in there but it's a bit more expensive, like you may find the same somewhere else a bit cheaper”

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Posted 6 years ago

“Love the range of products.”

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Posted 6 years ago

“Fast and efficient service”

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Posted 6 years ago

“order and delivery was all okay and you have the possibility to give back goods for 100 days”

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Posted 6 years ago

“easy to order, easy to return, good communication,”

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Posted 6 years ago

“I PLACED 2 ORDERS, ONE WAS TO BE DELIVERED BEFORE XMASS AND THE OTHER JUST AFTER XMASS,NONE HAS BEEN DELIVERED TO DATE! I AM IN SPAIN AND ALL CUSTOMER SERVICE SEEM TO DO IS GIVE ME A DISCOUNT VOUCHER AND TELL ME THEY WILL CONTACT PUNTO CELERITAS BUT NO ONE HAS GOTTEN BACK TO ME.THIS IS THE FIRST TIME USING ZALANDO THAT I HAVENT RECEIVED MY PACKAGE WITHIN 5 DAYS OF ORDERING IT.I AM HIGHLY DISAPPOINTED AND SO FREAKIN FRUSTRATED!PREVIOUSLY THEY USED A DIFFERENT COMPANY TO DELIVER AND I NEVER HAD A PROBLEM WITH ENVIALIA,NOW IM JUST FREAKIN FRUSTRATED!”

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Posted 6 years ago

“Good range, pricing and delivery service.”

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Posted 6 years ago

“Extremely fast experience from beginning to end, excellent customer service and lovely product.”

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Posted 6 years ago

Zalando SE is rated 3.2 based on 201 reviews