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Zalando SE Reviews

3.2 Rating 201 Reviews

57 %

of reviewers recommend Zalando SE

Company Reviews

3.2

Based on 201 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better deal on the item I ordered than elsewhere on the internet, prompt delivery - included in cost due to the price of the item. Item arrived well-packaged and undamaged. This particular experience with them was 5/5 and was my first time ordering from them.”

Posted 6 years ago

“Fantastic range of quality products with very dependable delivery and a simple site. There is also a very easy return system”

Posted 6 years ago

“Good description of products and fitments, free delivery and returns. Good brands at a decent price whilst on sale.”

Posted 6 years ago

“Great prices for the item I was after and very prompt delivery”

Posted 6 years ago

“I placed an order for the first time and it got lost! I sent it to my friends address because i am not in the uk at the moment.l put the address correctly except the room number. When i realised that in minutes, called Zalando immediately for an assistance. I was told that they corrected it in the system so it wouldn’t cause a problem. Next day i called again to make sure and i was told exactly the same thing. I really am so dissappointed and want my problem to be sorted out as soon as possible!”

Posted 6 years ago

“Diverse options of clothes. Their own brand is good quality and affordable.”

Posted 6 years ago

“Zalando have daily promotions that are always of interest from high to low end clothing, familar and unfamiliar I am always excited to open their emails. In addition ordering and delivery service is excellent.”

Posted 6 years ago

“Return policy: One can return the product for free and get a full refund (price + initial shipping costs)”

Posted 6 years ago

“Fast delivery, broad choices”

Posted 6 years ago

“Ottimo prezzi consegna velocissima...”

Posted 6 years ago

“fast delivery and fast return, price for every type of wallet”

Posted 6 years ago

“Recently bought a track suit for my young grandson good quality nice colour and very prompt delivery”

Posted 6 years ago

“Great choice and prices”

Posted 6 years ago

“Good prices, fast shipping. I absolutely love that shop! I bought many various products, which never disappointed me.”

Posted 6 years ago

“Excellent price reductions, free delivery on all purchases and a huge variety of labels. They stock a large number of size options and extremely well stocked. Brilliant website.”

Posted 6 years ago

“He hecho un pedido hace 10 días y aun no sé cuando llegará seguro, y necesitaba los zapatos para una boda este sábado. Tendré que comprar otros y devolver los de zalando cuando lleguen...”

Posted 6 years ago

“Speedy delivery, easy to track item.”

Posted 6 years ago

“Adidas Performance Crazytrain 2 CF perfect to walk the city!”

Posted 6 years ago

“excellent service, prices and models availability”

Posted 6 years ago

“Zalando products are durable and delivery takes quite a short time to reach final consumer. Very effective and efficient and returning an article you fall outbof taste with is quite easy and stress free.”

Posted 6 years ago

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Zalando SE is rated 3.2 based on 201 reviews