Zalando SE Reviews

Name: Zalando SE
Rating: 3.18

3.2 Rating 202 Reviews

56 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 6 years ago

“A great selection of top brands at competitive prices. I particularly like Gabor shoes and they have a huge range in all colours and sizes - so much easier than shopping on the high street! Fast delivery and an easy to navigate website. Highly recommended.”

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Posted 6 years ago

“Good communication via email, speedy service, 100 day return which gives time to find coordinating items etc before final purchase.”

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Posted 6 years ago

“Excellent choice of products. Returns service efficient and easy to use.”

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Posted 6 years ago

“Delay in despatch but was kept informed”

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Posted 6 years ago

“free shipping and easy to return product”

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Posted 6 years ago

“free shipping and easy to return product”

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Posted 6 years ago

“Easy to navigate website with quick delivery times.”

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Posted 6 years ago

“They provide variety of choices and brands. Excellent customer service. Very easy way of purchase and returning..”

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Posted 6 years ago

“Muy bien en variedad, ofertas y precios. El tema de las tallas a veces se complican un poco pero recomiendo el sitio web al 100%.”

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Posted 6 years ago

“Great selection of brands, great sales and free returns”

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Posted 6 years ago

“Top on-line retailer - Very fast despatch + reliable and immediate interaction. 5***** Thank You”

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Posted 6 years ago

“Zalando is a very good company and has a fantastic online shopping experience... Every time I have purchased something, it arrived quickly and perfectly packed. Now, there has been a few hiccups along the way, but their customer communication has been excellent and the matter has been rectified right away. All in all, a fantastic shopping site that I will be using time and time again... Thank you Zalando Samantha Mulcahy”

Helpful Report

Posted 6 years ago

“Extremely quick next day delivery”

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Posted 6 years ago

“Usually excellent service. However last experience they confirmed order by email, took payment from card (not pending despatch) and then I didn't hear anything for three days. When I called customer service the representative told me the order was delayed due to waiting for an item. That's fine but I would have appreciated an email to inform me within 24 hours of placing my order.”