Zalando SE Reviews

Name: Zalando SE
Rating: 3.07

3.1 Rating 219 Reviews

53 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Zalando SE 5 star review on 8th April 2025

Jane

Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

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“Excellent choice of products. Returns service efficient and easy to use.”

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Posted 9 years ago

“Delay in despatch but was kept informed”

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Posted 9 years ago

“free shipping and easy to return product”

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Posted 9 years ago

“free shipping and easy to return product”

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Posted 9 years ago

“Easy to navigate website with quick delivery times.”

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Posted 9 years ago

“They provide variety of choices and brands. Excellent customer service. Very easy way of purchase and returning..”

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Posted 9 years ago

“Muy bien en variedad, ofertas y precios. El tema de las tallas a veces se complican un poco pero recomiendo el sitio web al 100%.”

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Posted 9 years ago

“Great selection of brands, great sales and free returns”

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Posted 9 years ago

“Top on-line retailer - Very fast despatch + reliable and immediate interaction. 5***** Thank You”

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Posted 9 years ago

“Zalando is a very good company and has a fantastic online shopping experience... Every time I have purchased something, it arrived quickly and perfectly packed. Now, there has been a few hiccups along the way, but their customer communication has been excellent and the matter has been rectified right away. All in all, a fantastic shopping site that I will be using time and time again... Thank you Zalando Samantha Mulcahy”

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Posted 9 years ago

“Extremely quick next day delivery”

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Posted 9 years ago

“Usually excellent service. However last experience they confirmed order by email, took payment from card (not pending despatch) and then I didn't hear anything for three days. When I called customer service the representative told me the order was delayed due to waiting for an item. That's fine but I would have appreciated an email to inform me within 24 hours of placing my order.”

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Posted 9 years ago

“nice promotions, cheaper clkothes,”

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Posted 9 years ago

“Top quality delivery system... top quality items”

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Posted 9 years ago

“Perfect shipment. Good prices”

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Posted 9 years ago

“quality and affordable product. postage free and some gifts.”

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Posted 9 years ago

“more variadity of products”

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Posted 9 years ago

“They makes me happy because they are so correct with you, if you dont like the clotes, shoes or whatever you can just return them without any problems and additional taxes. The delivery is for free as well and that I think is awesome”

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Posted 9 years ago

“Very good price, excellent delivery and great communication. A pleasure to deal with.”

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Posted 9 years ago

Zalando SE is rated 3.1 based on 219 reviews