Zalando SE Reviews

Name: Zalando SE
Rating: 3.18

3.2 Rating 202 Reviews

56 %

of reviewers recommend Zalando SE

Company Reviews

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Metrics

3.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They makes me happy because they are so correct with you, if you dont like the clotes, shoes or whatever you can just return them without any problems and additional taxes. The delivery is for free as well and that I think is awesome”

Helpful Report

Posted 6 years ago

“Very good price, excellent delivery and great communication. A pleasure to deal with.”

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Posted 7 years ago

Zalando SE is rated 3.2 based on 202 reviews