Zalando SE Reviews

Name: Zalando SE
Rating: 3.18

3.2 Rating 202 Reviews

56 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zalando products are durable and delivery takes quite a short time to reach final consumer. Very effective and efficient and returning an article you fall outbof taste with is quite easy and stress free.”

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Posted 6 years ago

“Love love love Zalando huge range of products and great prices,delivery always seems to be very quick and 100 days free returns is very helpful”

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Posted 6 years ago

“Best prices, best service”

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Posted 6 years ago

“Brilliant and easy to use. Deals are great on it. The choice is amazing on the app”

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Posted 6 years ago

“Easy website to use, massive rang of products, fast delivery, more than 1 delivery option”

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Posted 6 years ago

“Puntualità e correttezza”

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Posted 6 years ago

“Great choice of clothes and shoes. Very happy with service overall.”

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Posted 6 years ago

“Love my new jumper, gret price, lovely quality and the website is great for all sorts of different things, i always buy from there”

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Posted 6 years ago

“Good prices and high quality items. Trustworthy and fast.”

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Posted 6 years ago

“They are very easy to order anything from them and you will get your order sooner.”

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Posted 6 years ago

“Excellent variety of styles from all over Europe and beyond, the service is excellent with prompt dispatch and delivery. I was kept informed about the status of my order and package by email. When an item I want is out of stock I am kept informed by email when it comes back in which is brilliant. On the rare occasion I had to return something that didn't suit, it was so easy and was free. I shop at this site all the time now and highly recommend it!”

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Posted 6 years ago

“Really nice items, very good sale price. Very smooth delivery”

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Posted 6 years ago

“Excellent sellers,very quick delivery and a comfortable "cash on delivery"option. Zalando is a very reliable company. Plus,if you pick the wrong size or you don'like the product you ordered,return is completely free and easy to do,the delivery company to which they relied come to your home and retire the things you want to get back for free and in the day and hour you choose on their site...simply great!!!”

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Posted 6 years ago

“I got my product a couple days after ordering. Its nice that i get it so fast”

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Posted 6 years ago

“Love this website. Products are always amazing at great prices and delivery super fast.”

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Posted 6 years ago

“Offer free delivery and free returns for 30 days”

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Posted 6 years ago

“Postage took a little longer then expected, then hard to return”

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Posted 6 years ago

“very fast service. Returns 100days.”

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Posted 6 years ago

“Great prices, quality products and prompt delivery.”

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Posted 6 years ago

“Very fast shipping, unfortunately the item I purchased, a coat for my son, was too small. The returns process was very easy, the courier collected the parcel from my place of work, the returns are free too which is a huge bonus. Will use this company again, very happy with zalando”

Helpful Report

Posted 6 years ago

Zalando SE is rated 3.2 based on 202 reviews