Zalando SE Reviews

Name: Zalando SE
Rating: 3.10

3.1 Rating 216 Reviews

54 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 5 star review on 8th April 2025

Jane

Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

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“Diverse options of clothes. Their own brand is good quality and affordable.”

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Posted 8 years ago

“Zalando have daily promotions that are always of interest from high to low end clothing, familar and unfamiliar I am always excited to open their emails. In addition ordering and delivery service is excellent.”

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Posted 8 years ago

“Return policy: One can return the product for free and get a full refund (price + initial shipping costs)”

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Posted 8 years ago

“Fast delivery, broad choices”

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Posted 8 years ago

“Ottimo prezzi consegna velocissima...”

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Posted 8 years ago

“fast delivery and fast return, price for every type of wallet”

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Posted 8 years ago

“Recently bought a track suit for my young grandson good quality nice colour and very prompt delivery”

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Posted 8 years ago

“Great choice and prices”

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Posted 8 years ago

“Good prices, fast shipping. I absolutely love that shop! I bought many various products, which never disappointed me.”

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Posted 8 years ago

“Excellent price reductions, free delivery on all purchases and a huge variety of labels. They stock a large number of size options and extremely well stocked. Brilliant website.”

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Posted 8 years ago

“He hecho un pedido hace 10 días y aun no sé cuando llegará seguro, y necesitaba los zapatos para una boda este sábado. Tendré que comprar otros y devolver los de zalando cuando lleguen...”

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Posted 8 years ago

“Speedy delivery, easy to track item.”

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Posted 8 years ago

“Adidas Performance Crazytrain 2 CF perfect to walk the city!”

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Posted 8 years ago

“excellent service, prices and models availability”

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Posted 8 years ago

“Zalando products are durable and delivery takes quite a short time to reach final consumer. Very effective and efficient and returning an article you fall outbof taste with is quite easy and stress free.”

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Posted 8 years ago

“Love love love Zalando huge range of products and great prices,delivery always seems to be very quick and 100 days free returns is very helpful”

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Posted 8 years ago

“Best prices, best service”

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Posted 8 years ago

“Brilliant and easy to use. Deals are great on it. The choice is amazing on the app”

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Posted 8 years ago

“Easy website to use, massive rang of products, fast delivery, more than 1 delivery option”

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Posted 8 years ago

“Puntualità e correttezza”

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Posted 8 years ago

Zalando SE is rated 3.1 based on 216 reviews