Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

“They delivery takes time I hope they can improve on that, however their online site is usless, for the first time I visited the store I managed to get everything on sale I wanted which was not online, during a pandemic why can’t you make everything available online,? Really don’t understand”

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Posted 5 years ago

“They will not deliver the item for weeks ..it will always be in preparing status .. seems like the start making the cloth after your order... after so many days you will realise u will not get the product when u wanted to use it. then only option to cancel the order. And you have to wait for weeks to get your money back.”

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Posted 5 years ago

“Very very disappointed with their customer service, been having issues with receiving my order three times now, error was on their system and nothing to do with me, my parcels got sent back to them without any proper explanation and reasoning, my problem never resolved and no option given. Non-existent customer service gets a BIG 0 from me. Never ordering again from Zara.”

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Posted 5 years ago

“My returned item was lost in transit. I have the receipt to prove it was posted. I contacted Zara who are refusing to refund unless it turns up in their warehouse. I am out of pocket due to the couriers they decide to use.”

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Posted 5 years ago

“BEWARE OF ZARA NEW FRAUD SCHEMES!! NOW WHEN YOU BUY FROM ZARA, YOU MIGHT NOT BE ABLE TO RETURN ANYTHING, BECAUSE THE BUSINESS IS FACING FINANCIAL CRISIS. ITS A SHAME THAT THIS BUSINESS DOESN'T CARE ABOUT ITS CUSTOMERS BUT ITSELF ANYMORE, THEY ARE LOOKI G FOR EVERY POSSIBLE WAY TO MAKE RETURN IMPOSSIBLE BECAUSE OF THE BUSINESS FINANCIAL STATE. KNOWING MY SIZE, I BOUGHT LOADS OF CLOTHINGS FROM THE STORE AND BECAUSE I DIDNT HAVE PLANS OF RETURNING, I MISPLACED THE RECEIPT. THE SIZES OF THE JEANS WERE WRONG AND I TOOK THEM BACK TO THE STORE A DAY AFTER AND THE REFUSED TAKING THEM BACK EVEN AFTER PRESENTING THE BANK STATEMENT, THEY REFUSE REPRINTING THE RECEIPT FROM THE SYSTEM. SAYING THEY DO NOT DO THAT ANYMORE, I CALLED CUSTOMER SERVICE AND THEY SAID THE SAME THING, THAT THEY CAN NOT REPRINT RECEIPT NOW OR DO ANYTHING ABOUT IT, THAT IF THE CLOTHS DO NO FIT , I CAN GIVE IT TO CHARITY OR THROW THEM AWAY!!!. THE BUSINESS HAS IMPLEMENTED NEW POLICIES TO SAVE THEM MONEY REGARDLESS OF CUSTOMERS SATISFACTION AND THIS IS JUST ONE OUT OF MANY THEY HAVE IMPLEMENTED TO MAKE RETURNS IMPOSSIBLE.. AND ALSO SAID THEY DO NOT CARE IF I LEAVE I BAD REVIEW , THEY ARE NOT GONNA DO ANYTHING ABOUT IT. A WORD IS ENOUGH FOR THE WISE!!!”

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Posted 5 years ago

“Okay. The WORST experience I had with online shopping. I ordered a $79 jacket. On Tuesday June 6th I checked the status of my package. And it showed DELIVERED. At the same second I ran to the lobby to check. (I was at home all day long). I didn’t got an email that it was delivered by the way. THERE WAS NO PACKAGE. I decided to call Zara and.. I saw all the one star reviews with the same problem. I am screwed. I understood at that moment that none will give me my money back. This is the worst experience I had, as I mentioned. I tried to call Zara, none pick up the phone. So, long story short. Someone stole my package. Nice, Thanks There is no camera right near my door, but there is specific place in the lobby with cameras where all the packages are stock. The delivery guy of course left the package near my door so I can’t even see who took my goddamn package. Anyways, thank you for so many lessons, dear Zara.”

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Posted 5 years ago

“Okay. The WORST experience I had with online shopping. I ordered a $79 jacket. On Tuesday June 6th I checked the status of my package. And it showed DELIVERED. At the same second I ran to the lobby to check. (I was at home all day long). I didn’t got an email that it was delivered by the way. THERE WAS NO PACKAGE. I decided to call Zara and.. I saw all the one star reviews with the same problem. I am screwed. I understood at that moment that none will give me my money back. This is the worst experience I had, as I mentioned. I tried to call Zara, none pick up the phone. So, long story short. Someone stole my package. Nice, Thanks There is no camera right near my door, but there is specific place in the lobby with cameras where all the packages are stock. The delivery guy of course left the package near my door so I can’t even see who took my goddamn package. Anyways, thank you for so many lessons, dear Zara.”

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Posted 5 years ago

“Items ordered 4 weeks ago. Still not arrived. Thought it was courier company but they’ve managed to deliver on time for every other shop. Will never order from Zara again.”

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Posted 5 years ago

“Along with Maison du Monde, Zara, much to my surprise, have been my poorest retail service experience in terms of delivery and returns. An absolute mess if you are forced to return items - and customer services are, bar one sweet girl, very rude. Should be called customer disservice! And I do not want to communicate with Zara via Facebook or Twitter - ever!”

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Posted 5 years ago

“First experience ordering from Zara. I will never order from this company again - the customer service is the worst I have ever experienced. Online chat discourteous and a waste of time, impossible to get through to anyone in Customer Services and it is impossible to submit a complaint. Just awful.”

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Posted 5 years ago

“Worst service ever . Never buy from this shop again. So disappointed, got damaged item no response while trying to contact them. Never recommend this awful shop”

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Posted 5 years ago

“Ordered perfume 14 April 2020 which arrived in good time, however the problem was that one bottle was leaking perfume all over the Inside of the parcel and so I returned the lot. All within the 30 days return policy. All good-or so I thought-...I had a message 2 days ago to contact customer services regarding my order so I tried. Online chat assistant ‘disappeared’ followed shortly by the whole chat. WhatsApp not much better but they told me they were refusing my return-no reason given just that apparently it was refused and I would receive it back. I refused and said I wanted my money back as the delivery was faulty. I was told if I had any more questions to contact...you guessed it...costumer services. They seem to be fairly non existent when you do actually need them. As I paid via PayPal I opened a case but I’m not overly hopeful about being refunded sadly. I would avoid ordering online from this company (Zara uk) based on my own experience.”

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Posted 5 years ago

“I placed an order of 17 items on the 26 March 2020 and I only received the order today 14 May 2020, I understand its due to the current lockdown. I opened the box and realized there are 3 ITEMS MISSING. I tried contacting the stores in South Africa they have no knowledge about online orders. I tried the live chat but as soon as you don't type you lose the whole chat and it says its due to inactivity. Their online customer service is bad bad bad. They said they'll come back to me in the next 24-48 hours. I am really disappointed with the service from ZARA.”

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Posted 5 years ago

“I ordered a pair of mom jeans from them. It took them ALMOST A MONTH for them to deliver it (way past the day they were meant to deliver it) with no apology email or warning . And when it came the zip was ALREADY BROKEN (some of the teeth of the zip were actually missing) and the stitching was poor quality and messy in the crotch area. It looks as though they’ve just given me somebody else’s return because they ran out of stock! Could they have not checked it before sending it to me?! Poor quality. Poor customer service.”

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Posted 5 years ago

“The customer service is the worst I've ever dealt with I have spent so many hours trying to get in touch with them. ITS A JOKE!!! I have emailed them 2 times, messaged them 3 times and they haven't got back to me when I have just ordered a £50 e-voucher that says has been delivered into my account but it hasn't. I do not recommend buying an e-voucher as they are terrible at helping you with any problems you have”

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Posted 5 years ago

“Ordered $200 worth of goods, waited 3 weeks for shipping, contacted them and they told me they opened a case to locate it. After waiting 5 days to here back the same useless 'wait 24 hours, we will contact you', I ended up driving to 3 Fedex locations myself across the county to locate my package, only to find out it got lost. Combination of terrible service from Zara and Fed-Ex combined. Losing my package has nothing to do with coronavirus, its a wonderful collaboration between Zara and Fed-Ex of disorganisation and idiocy. Love their clothing but could have freaking sewn my own with the time I wasted speaking on the phone to customer service.”

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Posted 5 years ago

“I have ordered an item online and a link for tracking the shipment was sent to me. My shipment is now almost two weeks overdue and Zara is not responding either my emails or chats. Although they claim on their website that they're available for chat, I ended up wasting minutes after minutes trying to wait until I get a response. To make matters worse, the tracking link that they sent is invalid and not known by the courier. This is unprofessional if not theft!”

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Posted 5 years ago

“I spent a fortune with them on 4 April still waiting cant find a phone no, live chat no point far from live.VERY disaponting”

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Posted 5 years ago

“I placed an order two days ago and the they said it would be delivered on Tuesday! I received an order update to say it has been delivered but nothing has arrived!! I tried to contact Zara and I have no heard back from them! They keep shutting down the virtual chat when I try to contact them. I urge you not to order from here.”

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Posted 5 years ago

“ARROGANT AND CONDESCENDING. I ordered a dress on 3rd of April. Estimated delivery time was 22nd which makes sense these days, that’s okay. When on the 21st the status of my order still said in preparation I contact the chat. They said there was a delay with the courrier. So it is shipped I asked but they didn’t bother to reply anymore. On the 27th i receive an email that they “managed to successfully cancel my order”. WHOT ?! On the chat i asked why they cancelled. Something went wrong in the ordering process but “i am welcome to place an order again” ?!?!?!?? In the mean time the dress was sold out and I wouldn’t dream of ordering again with a company that is so arrogant towards its customers. I complained on facebook and via mail, i received an answer saying the order eventually was cancelled and hoped that with this information they have provided me with an answer. I could always place the order again. First time to try Zara and will never do it again.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Zara Reviews