Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ZARA is a horribly inept company that treats their customers badly.”

Helpful Report

Posted 1 year ago

“Consistently bad customer service. Staff have a really bad attitude when asking about items. In one case, I had rang the store to put an item on hold - the staff member promised over the phone that the item would be remain on hold for the next 24 hours. Travelled 1 hour to the store to find out that they didn't put it on hold cause it's a "sale" item - another staff member persisted to argue that the item is never allowed to be on hold when on sale (should not have been made my problem cause that's not what I was told in the first place). Couldn't find my item on the shop floor in the end! On another occasion, tried ringing a store repeatedly for half an hour to enquire about an item. When they finally picked up the phone, and in the middle of me making my query, she actually hung up the phone on me. I tried ringing again and they refused to pick up the phone. Tried ringing again 10min later and they picked up and hung up the phone instantaneously. Horrid service through and through!”

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Posted 6 years ago

“Disgusting horrific advertisement and to think you could get away with it- shame on you Zara, BOYCOTT & SANCTION. Palestinian Holocaust is not ok!!!!!!!”

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Posted 4 months ago

“Distasteful advertising campaign mocking the genocide in Gaza.”

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Posted 4 months ago

“Bought a coat absolute rubbish Returned it”

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Posted 4 months ago

“You are a despicable company, bereft of any humanity and had I known that you've got form for genocidal enabling behaviour , me and my family would never have ver shopped in your stores. But I can assure you that will never happen again and as far as I can help it, I will encourage anybody and everybody I know to do the same.”

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Posted 4 months ago

“Disgusting, dispicable , evil, sadistic, unprofessional, unethical company, profiteering from atrocities & genocide being committed against the innocent Palestinians, majority of whom are children. I will never buy anything from this company again. You've lost my respect. SHAME ON YOU!!!”

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Posted 4 months ago

“Absolutely horrible horrific inhumane evil despicable ad campaign or dead bodies being carried..Disturbing showing you have a great sickness in your heart! Definitely wont be shopping at Zaras!”

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Posted 4 months ago

“Disgusting advertisement mocking innocent lives lost you should be ashamed of yourselves i will be boycotting your stores and getting rid of any items i have purchased from you.”

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Posted 4 months ago

“Supports genocide.”

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Posted 4 months ago

“Your campaign was truely disturbing to see, I don’t understand as humans the death of ANY human gives you satisfaction to the point you make ad campaigns It shouldn’t matter what religion, what power, what group the human comes from, all lives are equal, I’m appalled by the campaign … And it’s bought an end to the Zara clothing I bought for myself and family Shame on you Zara”

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Posted 4 months ago

“Pathetic people”

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Posted 4 months ago

“Absolutely disgusted that you are supporting this genocide in Gaza. Have you no shame no humanity supporting this zionist regime. Never ever again will i shop here again your statement was appalling and your head designer should be sacked and who ever else approved this disgusting campaign. #boycottzara”

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Posted 4 months ago

“Very unprofessional and no regards for others.”

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Posted 4 months ago

“I would be withdrawing any further purchases from Zara for their disgusting support for Israel committing genocide acts on Palestinian civilians and for their appalling fashion marketing”

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Posted 4 months ago

“Worst ad campaigns ever, all clothes look generic. Fail to understand public sentiments or have any integrity and care nothing about their customer base. Will never shop here again”

Helpful Report

Posted 4 months ago

“Unethical company.. Still awaiting: 1) A proper apology for your latest ad campaign which (regardless of when planned) shows that your pre-launch editorial team are either incredibly dim or sought to insult peace-loving people whose hearts cry out for those suffering in Gaza. 2) the dismissal of the creator(s) of this ad campaign which was in terribly bad taste, insensitive and cruel and will lead to loss of respect and revenue from loyal customers.”

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Posted 4 months ago

“Zara is despicable and disgusting after its most recent campaign. I will never shop from this retailer ever again. Shame on you Zara! Palestine will be free!!!”

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Posted 4 months ago

“Will never shop there again Your latest campaign was disgusting Did you expect people to continue to shop where innocent suffering are made a mockery of! SHAME ON YOU”

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Posted 4 months ago

“Disgusting, unreasonable, disappointed....”

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Posted 4 months ago

Zara is rated 2.6 based on 943 reviews