Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.60

2.6 Rating 1,011 Reviews

40 %

of reviewers recommend Zara

Company Reviews

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2.6

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not buy anything from Zara agin. Extreme stress, missing part of order consisting of two parts, to be delivered to store. No help from AI chat or WhatsApp chat, as no telephone number to speak to someone when things go wrong. No refund for part of order received taken back to store. Was told this was dependent on part of order not sent yet being investigated and could not tell me how long anything would take. Finally got refund after messaging for an hour each day for 7 days.”

Helpful Report

Posted 2 weeks ago

“Incident: June 18, 2026 at around 1930-1935hrs: in Zara store in 215-219 Oxford St, London W1D 2LG: As I’m going out to the store there’s this lady who went out the store first and the alarm beep and I’m at her back. But the security(I know he’s just doing his job in a professional way) had asked me to come back and be check. The lady who went first me who actually caused the alarm beep on the door just walked away(and I discovered later that the lady is the store manager). I was holding my regatta jacket because it’s quite warm and the security wanted to see what I’m holding on my hand under the jacket, and he checked it’s my mobile that I’m holding. And I told the security that he need to give me an evidence why he need to check on me wherein I told him that he should check also the lady before me because it beep before I went out to the store. The security had asked me politely that he will just ask question and he showed me his mobile and showed me white blouses photos(#3 pieces) if I purchased those in the photos and I said “NO”. The #3 white blouses looked small sizes and it won’t even fit on me because I’m size 16 to 18. The security had let me go and when I went out in the door of Zara store it even didn’t alarm, no beeping sound. It just shows that I had nothing to hide and the alarm beep before was from the lady before me(which is the store manager). I only spent few minutes in this store and I didn’t bought anything. I didn’t even try any clothes at all. I didn’t even remove any clothes from the hangers at all. I’m so upset that after this incident after few minutes I went back to the store and I told the other security whose there at that time when I came back that I actually sorry that I got upset with the other security but I told him that they should check the lady before me because it alarm(beep) the door before I step on the door. The store manager knowing that it alarm when she went out, what she did and just look at me and run away. She should stopped and voluntarily let her belongings be check by the security even if she’s the store manager. She should set a good example to other employees and customers. I can see from the other stores that if an employee had caused for the door to alarm, the security check their belongings. It should be done in this Zara store. I know the security had done their job professionally but they shouldn’t be afraid to challenge the store manager. What kind of store manager is she if she’s causing the problem and other customers be blamed for what she had caused to make the alarm go. That’s so unprofessional.”

Helpful Report

Posted 3 weeks ago

“On Saturday, April 18, 2026, I visited the Zara store at Sherway Gardens, and what occurred there was absolutely disgraceful and unacceptable. From the moment I entered the store, the alarm on my clothing started beeping. When I left, the exact same thing happened. Despite this, security staff completely ignored the issue when I entered. However, the moment I exited, two security guards suddenly surrounded me and began aggressively and arrogantly demanding a receipt for the jacket I was wearing. This behavior was hostile, intimidating, and deeply humiliating. I was treated like a criminal in full view of other customers, without any valid reason. There was no attempt to handle the situation respectfully or professionally—only suspicion, pressure, and rudeness. This is not the first time I have experienced issues with Zara items purchased online still having security tags attached—even on personal items like underwear. This is clearly a failure on the store’s part, yet instead of resolving it properly, customers are subjected to embarrassment and harassment. I am a 65-year-old retired person who came to the store simply to look for a gift for a family member. Instead, I was publicly humiliated and confronted as if I had done something wrong. It is completely unreasonable to expect customers to carry receipts for every item they own just to avoid being harassed in your store. It is important to emphasize that this kind of treatment is specific to the Zara store at Sherway Gardens. No other mass-market retailers, such as H&M or similar stores, behave in such an unacceptable and degrading manner. This was a shocking and deeply unpleasant experience. Immediate action must be taken to address the conduct of the security staff at this specific location and to prevent such abusive treatment of customers in the future.”

Helpful Report

Posted 2 months ago

“Zara online orders takes forever. I think the workers or managers don't care. I waited forever for one simple item. Target, Macy, Bloomgdales, and Amazon so quickly because they care about their customers. I will not shop at Zara anymore.”

Helpful Report

Posted 3 months ago

“I just found out that my daughter is going to have a baby girl in the fall. I have a group of friends who said to check out Zara for kids. I did that, and ordered a set of three leggings and another set of three tops to go with leggings. I am so glad I "only ordered" those two sets. The package arrived today, torn open and nothing in the envelope. I contacted Zara and they typed back to me: "If you think it was stolen contact the police." I told them we have security cameras that prove the package was delivered and no other deliveries were made today. I have a large brown package with Zara printed on it, clearly torn open, with nothing in it. The delivery company they use is Ontrc. If you can't be at their store to buy what you want, DON'T bother ordering it on line. Neither Zara usa, or the delivery service, Ontrc, care about the customer. No resolution = no customer.”

Helpful Report

Posted 3 months ago

“Order never arrived . Constantly resisted to wait another 48 hours . Tracking not working eventually without request refunded partial cost of items as if I’m paying a restock charge and postal costs for something that never came . Extremely poor customer care service”

Helpful Report

Posted 5 months ago

“Bought item on line as size not available in shop on the 9/10/25 email confirmed receipt 16-17 October. Went to shop not arrived. Advised to wait for further email confirming arrived in store. Chased 28 October 25, advised to wait until receive email confirming in store. Chased again 29th December on line this time requesting refund. Told I would have to go into store to get refund. (Not what the shop told me when I went in store chasing delivery of item previously) Returned to shop on the 9th January 2026 after further communication on what's app promising refund and compensation for wasted journeys. The shop finally refunded me on the 9th January 2026 but apparently dont offer compensation in store. I persued this further and spoke to a representative on the phone in the store. The store Manager confirmed that he had seen written evidence that I would be compensated to the call representative. I demanded to speak to the manager and was told the representative could not transfer the call. He said the manager would call back. I agreed on the terms that I would be contacted at a time that gave me sufficient time to return home approx 2.15. I told the representative no earlier as I was in a Mall and I would be driving before then. I was called at 13.44 exactly when I told them not to call. I have chased again and consistently been shut down on what's app. See less”

Helpful Report

Posted 5 months ago

“Zara has one of the most careless and irresponsible online services I’ve ever experienced. They lost my ₹5,000 refund and didn’t even bother checking if the bank details were valid before processing it. Absolute negligence, zero customer support, and complete disregard for customers—pathetic service.”

Helpful Report

Posted 5 months ago

“Rubbish customer service, lost parcel spent nearly 4 hours on chat over 4 conversations trying to get a refund”

Helpful Report

Posted 5 months ago

“I'm giving one star because they didn't even try to help me – they just immediately said 'no'. The situation was straightforward. I ordered several items for my son from the Zara UK website. A few hours later that same day, I realised I'd selected the wrong (too small) size for one of the items. At that point, I checked the order status, and it hadn't even been packed yet. I also confirmed that the correct size was still in stock. I contacted customer support with a simple request to change it, and they replied straight away with just 'no'. Nothing more. I find this really strange, since the order hadn't been dispatched – it hadn't even been assembled. 'Thanks, Zara' for your complete unwillingness to assist your customers. It's moments like these that make you forget the customer is the one paying your wages.”

Helpful Report

Posted 6 months ago

“Worst online experience I have ever had. Purchased a cardigan that was not on sale and they unilaterally cancelled my order. Was given excuses as to why so I decided to try again when the item was back in stock. This time, the item was shipped out to a designated store but then "lost" but today after 5 to 6 calls and hours of my timeI found out that it was likely sold to someone else. WTF?! Customer service is lacking and the purchase experience was the worst I have had in 10 years.”

Helpful Report

Posted 7 months ago

“I made a complain to Zara about the 5-size clothes (110cm) | bought for my kid (100cm). The sizes are all different length, width and width of the neck, making more than half of them not wearable. The difference is between 10-15 cm!!! When I contacted Zara Customer Service, they said it is not defects. Really??? Making clothes sizes runs 2 sizes less than it should be is not a defect?!?!”

Helpful Report

Posted 8 months ago

“Extremely Disappointed — My Birthday Dress Still Hasn’t Arrived I’m extremely disappointed with Zara’s online shopping experience. I had been waiting for this dress to come back in stock because it wasn’t available in stores. As soon as it was finally available online, I ordered it immediately to receive in time for my birthday. The delivery date clearly showed it would arrive before my celebration, yet it’s now six days past the promised delivery date — and I still haven’t received it. To make matters worse, when I called customer service, the representative was rude and completely unhelpful. I was told to “call back in three days if it still doesn’t arrive” — and then they hung up on me. This entire experience has been beyond frustrating and incredibly disappointing. What should have been an exciting purchase for a special occasion turned into a major letdown. There’s been no accountability, no apology, and no sense of care for the customer. For a brand with Zara’s reputation, this is unacceptable. I’ve always loved Zara’s style, but after this experience, I’ll think twice before ever ordering online again.”

Helpful Report

Posted 8 months ago

“Zara are being deceitful and disgraceful. They sell jewellery that they buy from Shein with 1£ and then sell in their shops with 17.99 +.... Disgusting.”

Helpful Report

Posted 8 months ago

“MY PERSONAL EXPERIENCE I reached out to RANGEPRO.ORG regarding a concern with my account, and their support team truly impressed me. They were quick to respond, clear in their communication, and efficient in resolving the situation. Everything was set right, and my funds were promptly returned. Exceptional service from start to finish.”

Helpful Report

Posted 9 months ago

“If I could put a zero star I would. I’ve been a massive fan and regular buyer of clothes from Zara my whole life and never had any issues until recently, when I purchased 12 items online. Over a month went by and I never received the parcel. When I contacted their customer service team at least a dozen times using their WhatsApp live chat (which is the most frustrating AI design that cuts off mid-way through chats, essentially forcing you to sit staring at your phone waiting for them to respond) they weren’t able to help get the parcel delivered. A replacement delivery was eventually issued by Zara and I still haven’t received that … so now I’m back to square one. Here’s the bottom line: Zara should provide customers with an email address or phone number they can contact if they are experiencing unresolved delivery issues. This company has no respect for their customers’ time and I’m beyond appalled. Order number: 664138160”

Helpful Report

Posted 10 months ago

“Absolutely appalling service at the High Street Kensington branch. I waited in the queue for about 20 minutes, got to the front and asked to purchase a gift card as the sales assistant couldn’t find any. I was asked to move to the side to wait for a manager. The manager took her sweet time and came strolling down after a few minute’s only to be told there are no gift cards available. This could have been asked on the walkie talkie and I wouldn’t have had to waste my time waiting for the manager to arrive. This is not the first time I have experienced such slow service in the High Street Kensington branch and I have heard several complaints pertaining to efficiency and friendliness from other and I believe this needs to be addressed.”

Helpful Report

Posted 11 months ago

“I had a shocking experience with Zara. I ordered a white dress that was on sale and had money removed from my account. I waited and waited but the status of my order was showing only as order received not even being prepared for delivery. Finally after what felt like forever, I got a message saying that my order was cancelled as they couldn’t find the product in their distribution centres. Excuse me what? This is so unprofessional for a well-known brand like Zara. Why are they allowing customers to make orders if they don’t have enough stock. And what is even more ridiculous is that after so long I still haven’t got the refund. They should have found out long ago that they didn’t have the stock and sorted this out. If I had known prior to making the order, I would have bought another white dress that I liked from Zara for the same price but guess what? Now they don’t have my size for that one too. This is shocking to see.”

Helpful Report

Posted 11 months ago

“Order number 54245243488 I’ve contacted your customer service support almost everyday since 27/08. Two items were missing from my NDD order. I was supposed to receive two boxes but only got one. Tracking via the app says the parcel has been delayed but it’s been over a week! Every time I contact support, I’m told I’d be contacted via email to resolve the issue, yet nothing has been done. I will be filing a chargeback on Monday of this is not resolved. £150 worth of missing items isn’t cheap. I need my refund for the coat and blazer!”

Helpful Report

Posted 1 year ago

“terrible service. bought 5 items on sale. out of the whole order they delivered 1 item, the cheapest. they apologized for the rest and said they were out of stock. why the hell are you selling items you don't have? and I paid for the order on June 26, and on July 2 they sent me an email that they were very sorry but they didn't have anything from my order except the bag. and I paid 5 euros for delivery.”

Helpful Report

Posted 1 year ago

Zara is rated 2.6 based on 1,011 reviews