Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 988 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Zara website is one of the most poorly designed online shopping websites for consumer use. It looks great, almost like a magazine so it has that sophisticated fashionable brand look, however, for everyday users, it is a nightmare to use. Everyone I know has the same issues. I love their clothes but I rarely shop online for things as the layout does not allow you to search through a range of products quickly and efficiently. I do like the fact that you can search the stocks of each store for specific pieces. Overall, whilst the website is nice to look at, it is not the most pleasant site to use.”

Helpful Report

Posted 6 years ago

“I got some items in the shop sited at Westfield Stratford City that I couldn't find in others. Lovely shop assistants. Bloody queues at tills”

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Posted 6 years ago

“Good apart from very disappointing customer service. My parcel wasn't delivered and I went through hell with them just to report what happened!”

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Posted 7 years ago

“Pretty fast service with click and collect, item looked better in real life!”

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Posted 7 years ago

“It was meh”

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Posted 7 years ago

“I like Zara collection but I’m unhappy because I have to travel all the way to Manchester to shop from Zara I know I can buy Zara online but I prefer to see the clothes in real before I purchase also Zara does not have a real half price sale which is quite disappointing because they are expensive I”

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Posted 7 years ago

“the quality of the cloth it's nice but the costumer service in some stores in London is not that nice”

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Posted 7 years ago

“Bought a tote bag from zara.. specifications on the Web site says that it has golden metal hardware but I was disappointed when I received the bag as it was silver and looked cheap...”

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Posted 7 years ago

“I'm afraid Zara has let itself down! I was waiting for over 7 mins to be served. One cashier only serving. Recently I have had an operation and standing is quite difficult right now. I saw an assistant walk past the queue and asked if there were any more cashiers available. She completely ignored me. When I was served by the cashier, I said more staff is needed and I have just had an operation, therefore finding standing difficult. The cashier decided not to speak at all!!! I asked her if she had heard me and could she reply!!! Went to find a Manager...was told Zara is understaffed! She was helpful however....at least sympathetic. Think Zara you need to help your customers more!!! Very sad, never had this kind of treatment before in the shop.”

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Posted 8 years ago

“Decent range of clothes available, although lacking in size ranges required for several items. Staff were courteous and pleasant.”

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Posted 8 years ago

“Zara has lovely clothes but unfortunately the sizes are not great and they only have small sizes. The xl is only a small 14. You also have to queue for ages to try things on or to pay.”

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Posted 8 years ago

“I can get clothes that there aren't available in their phisical shop.”

Helpful Report

Posted 8 years ago

Zara is rated 2.6 based on 988 reviews