Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.63

2.6 Rating 943 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 943 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my daughter a outfit”

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Posted 1 month ago

“Chester Zara.got what I wanted, that wasn't available in Manchester.”

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Posted 2 months ago

“Wowwwwwwwwww”

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Posted 2 months ago

“Zara clothing is great quality and priced well. Their return policy is very fair and when you have a problem there are live people to assist you. I think considering cost, style and customer service Zara is an excellent vendor.”

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Posted 7 months ago

“Hi, Around Sept - October last year I was in a Zara store in central London ( the knightsbridge store I think, I can not quite remember ). I had difficulty find a particular garment / coat I wanted to purchase, I approached a staff member and she was so very helpful, more than one would expect in a very busy retail store in the centre of London. She looked very carefully in the store ( as well as on her phone gadget ) we were in and couldn't locate the item and then she helped me regarding checking at another store, to which she located the item in another store and I successfully went to purchase the item. This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. her overall strong intention to get an excellent result for the customer was very evident. She appeared very happy doing her job and clearly enjoyed servicing customers. I did retail when I was younger and its long hours, hard work and some customers can be rude which can make a persons job in retail very difficult at times. This staff clearly wasn't allowing anything possibly tough within the job she does to get to her. I asked for her name so as I could write to the Zara to express my thanks. Thank you Rosa Marina Álvarel, you are a great example of how a retail worker should be with customers. Happy New year!”

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Posted 1 year ago

“Naprosto profesionální a vstřícné! S tímto obchodem spolupracuji již řadu let. Jsou profesionální, přátelští a vstřícní.”

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Posted 1 year ago

“Très satisfaits ! Les vêtements que nous avons reçus lors de notre dernière commande ont dépassé nos attentes ! Le service était excellent, et la communication superbe. Merci.”

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Posted 1 year ago

“Vždy brzy, vždy správně! Nakoupili jsme již desítkykrát a nikdy jsme neměli žádný problém. Nemůžu doporučit nic lepšího!”

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Posted 1 year ago

“Absolument parfait ! J'ai reçu ma commande exactement une semaine après la date de commande et tout était PARFAIT ! Merci beaucoup ! J'ai hâte de passer une autre commande !”

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Posted 1 year ago

“De superbes articles ! J'utilise ce magasin depuis des années et je suis toujours satisfait des produits. Je suis particulièrement satisfait de cette commande. J'ai commandé leurs polos et ils me vont très bien !”

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Posted 1 year ago

“Hyvät hinnat, hyvä laatu! Ostin ympäriinsä, ja tässä myymälässä oli ylivoimaisesti parhaat hinnat, jotka löysin haluamilleni tuotteille.”

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Posted 1 year ago

“Alltid bra produkter! Butiken erbjuder produkter av utmärkt kvalitet och företaget verkar verkligen bry sig om kundservice. De är alltid vänliga och hjälpsamma.”

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Posted 1 year ago

“Excellent service à la clientèle ! L'expérience du magasin est formidable ! Les produits sont merveilleux ; les prix sont bons, et le service à la clientèle est le meilleur !!! Je n'hésiterais pas à vous recommander à tout le monde ! !!”

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Posted 1 year ago

“Riktig kundservice! Den ursprungliga leveransen ansåg att varorna var lite små för sin storlek, så de ersattes! Det hade vi verkligen inte förväntat oss. Vi kommer att beställa fler snart.”

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Posted 1 year ago

“Immer perfekt! Egal, was man bestellt, sie nehmen sich die Zeit, es genau so zu machen, wie man es will. Die Lieferung ist auch schnell.”

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Posted 1 year ago

“Tolle Leute, sehr faire Preise und ausgezeichnete Arbeitsqualität! Mit diesem Laden kann man absolut nichts falsch machen. Ihr Rückgaberecht sollte von anderen genutzt werden. Es ist GUT!! Die Qualität ihrer Arbeit sollte ein Industriestandard sein!”

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Posted 1 year ago

“Excellent service à la clientèle ! Votre service clientèle est excellent et votre personnel est très sympathique et accommodant ! J'ai toujours été très satisfait de la qualité de vos produits !”

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Posted 1 year ago

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Posted 1 year ago

“Konsekvent kvalitet! Får alltid mina beställningar i tid och allt är alltid perfekt! Tack för ert fantastiska arbete!”

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Posted 1 year ago

“Excellent service ! Je retourne toujours dans votre magasin car ils sont fiables, font d'excellents vêtements et sont très professionnels et faciles à traiter. J'ai commandé de nombreuses fois et je continuerai à le faire. Merci !”

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Posted 1 year ago

Zara is rated 2.6 based on 943 reviews