Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 999 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered party dresses and they arrived promptly and fabulous quality, whilst I have only purchased one dress I found it very easy to return. I am 75 and a lot of the returns policies I do t find easy so I feel I must comment. Also for the cost and quality of the dresses I will certainly buy again! I have bought from other leading expensive brands but nothing as good as Zara! I was pleasantly suprised.”

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Posted 1 month ago

“Say what you want about their customer service, the quality and style of clothes is bar none. I started shopping at Zara when they first opened in 1989 on Lexington Ave in Manhattan. I have pieces from the 80s my kid is wearing now. Mint/if not brand new condition. It’s a shame I can’t post picture here. Most sales ppl these days are a bit rude, but I won’t while that against Zara. Maybe that person was having a bad day.”

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Posted 2 months ago

“Good and excellent product”

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Posted 3 months ago

“Absolutely appalling service at the High Street Kensington branch.”

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Posted 4 months ago

“⭐️⭐️⭐️⭐️⭐️ Obsessed with this Zara Jacket! I picked up the ZW Collection Cropped Jacket in Ecru (size M) at the Zara in Mall of America and I was instantly in love. I literally couldn’t wait to wear it—I threw it on right away and wore it on the plane home! Not only is it super chic and perfectly tailored, but I got so many compliments—even the TSA agent stopped me to ask where it was from! 😍 It’s that perfect mix of elevated and effortless. The cropped fit hits just right, and the fabric feels luxe without being heavy. If you’re thinking about it, don’t hesitate—this jacket is a showstopper. Definitely one of my favorite Zara finds ever.”

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Posted 5 months ago

“Good company”

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Posted 6 months ago

“Amazing product 👏👏👏 Worth of cost 😉”

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Posted 7 months ago

“Good product best quality”

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Posted 7 months ago

“Excellent”

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Posted 7 months ago

“Very good”

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Posted 8 months ago

“Nice produced”

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Posted 8 months ago

“Hand bag was very good quality”

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Posted 9 months ago

“Brilliant, great prices. Love the quality of the clothes.”

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Posted 9 months ago

“Very good. Recommend”

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Posted 10 months ago

“The manager, Asim, in the Brompton store in Knightsbridge provided me with an exemplary service. He gave brilliant customer service and offered a relaxing and pleasurable shopping experience. A great performance from this Zara store manager.”

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Posted 10 months ago

“Excellent and wonderful ☺️😊”

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Posted 11 months ago

“Good experience”

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Posted 1 year ago

“No comments”

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Posted 1 year ago

“Good 👍 💯 clothing 👑”

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Posted 1 year ago

“Bought my daughter a outfit”

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Posted 1 year ago

Zara is rated 2.6 based on 999 reviews