Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 988 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“⭐️⭐️⭐️⭐️⭐️ Obsessed with this Zara Jacket! I picked up the ZW Collection Cropped Jacket in Ecru (size M) at the Zara in Mall of America and I was instantly in love. I literally couldn’t wait to wear it—I threw it on right away and wore it on the plane home! Not only is it super chic and perfectly tailored, but I got so many compliments—even the TSA agent stopped me to ask where it was from! 😍 It’s that perfect mix of elevated and effortless. The cropped fit hits just right, and the fabric feels luxe without being heavy. If you’re thinking about it, don’t hesitate—this jacket is a showstopper. Definitely one of my favorite Zara finds ever.”

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Posted 2 weeks ago

“Good company”

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Posted 1 month ago

“Amazing product 👏👏👏 Worth of cost 😉”

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Posted 2 months ago

“Good product best quality”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“Very good”

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Posted 3 months ago

“Nice produced”

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Posted 3 months ago

“Hand bag was very good quality”

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Posted 4 months ago

“Brilliant, great prices. Love the quality of the clothes.”

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Posted 5 months ago

“Very good. Recommend”

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Posted 5 months ago

“The manager, Asim, in the Brompton store in Knightsbridge provided me with an exemplary service. He gave brilliant customer service and offered a relaxing and pleasurable shopping experience. A great performance from this Zara store manager.”

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Posted 5 months ago

“Excellent and wonderful ☺️😊”

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Posted 6 months ago

“Good experience”

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Posted 9 months ago

“No comments”

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Posted 9 months ago

“Good 👍 💯 clothing 👑”

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Posted 9 months ago

“Bought my daughter a outfit”

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Posted 1 year ago

“Chester Zara.got what I wanted, that wasn't available in Manchester.”

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Posted 1 year ago

“Wowwwwwwwwww”

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Posted 1 year ago

“Zara clothing is great quality and priced well. Their return policy is very fair and when you have a problem there are live people to assist you. I think considering cost, style and customer service Zara is an excellent vendor.”

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Posted 1 year ago

“Hi, Around Sept - October last year I was in a Zara store in central London ( the knightsbridge store I think, I can not quite remember ). I had difficulty find a particular garment / coat I wanted to purchase, I approached a staff member and she was so very helpful, more than one would expect in a very busy retail store in the centre of London. She looked very carefully in the store ( as well as on her phone gadget ) we were in and couldn't locate the item and then she helped me regarding checking at another store, to which she located the item in another store and I successfully went to purchase the item. This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. her overall strong intention to get an excellent result for the customer was very evident. She appeared very happy doing her job and clearly enjoyed servicing customers. I did retail when I was younger and its long hours, hard work and some customers can be rude which can make a persons job in retail very difficult at times. This staff clearly wasn't allowing anything possibly tough within the job she does to get to her. I asked for her name so as I could write to the Zara to express my thanks. Thank you Rosa Marina Álvarel, you are a great example of how a retail worker should be with customers. Happy New year!”

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Posted 2 years ago

Zara is rated 2.6 based on 988 reviews