Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and excellent product”

Helpful Report

Posted 1 week ago

“Absolutely appalling service at the High Street Kensington branch.”

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Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Obsessed with this Zara Jacket! I picked up the ZW Collection Cropped Jacket in Ecru (size M) at the Zara in Mall of America and I was instantly in love. I literally couldn’t wait to wear it—I threw it on right away and wore it on the plane home! Not only is it super chic and perfectly tailored, but I got so many compliments—even the TSA agent stopped me to ask where it was from! 😍 It’s that perfect mix of elevated and effortless. The cropped fit hits just right, and the fabric feels luxe without being heavy. If you’re thinking about it, don’t hesitate—this jacket is a showstopper. Definitely one of my favorite Zara finds ever.”

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Posted 2 months ago

“Good company”

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Posted 3 months ago

“Amazing product 👏👏👏 Worth of cost 😉”

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Posted 3 months ago

“Good product best quality”

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Posted 3 months ago

“Excellent”

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Posted 4 months ago

“Very good”

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Posted 5 months ago

“Nice produced”

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Posted 5 months ago

“Hand bag was very good quality”

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Posted 6 months ago

“Brilliant, great prices. Love the quality of the clothes.”

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Posted 6 months ago

“Very good. Recommend”

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Posted 6 months ago

“The manager, Asim, in the Brompton store in Knightsbridge provided me with an exemplary service. He gave brilliant customer service and offered a relaxing and pleasurable shopping experience. A great performance from this Zara store manager.”

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Posted 7 months ago

“Excellent and wonderful ☺️😊”

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Posted 7 months ago

“Good experience”

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Posted 10 months ago

“No comments”

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Posted 10 months ago

“Good 👍 💯 clothing 👑”

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Posted 10 months ago

“Bought my daughter a outfit”

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Posted 1 year ago

“Chester Zara.got what I wanted, that wasn't available in Manchester.”

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Posted 1 year ago

“Wowwwwwwwwww”

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Posted 1 year ago

Zara is rated 2.6 based on 992 reviews