Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.61

2.6 Rating 1,005 Reviews

40 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service. bought 5 items on sale. out of the whole order they delivered 1 item, the cheapest. they apologized for the rest and said they were out of stock. why the hell are you selling items you don't have? and I paid for the order on June 26, and on July 2 they sent me an email that they were very sorry but they didn't have anything from my order except the bag. and I paid 5 euros for delivery.”

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Posted 7 months ago

“Terrible customer service…cancelled order…they then take the money and refuse to refund…have had to open a chargeback claim to try to get my cash back…please do not use this company….”

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Posted 7 months ago

“Extremely Poor Customer Service. I had a very frustrating experience with Zara’s customer service. I reached out for help because the return label I was given couldn’t be used — the shipping carrier isn’t available in my area. Instead of helping me or offering a solution, the agent (Brenda) was completely dismissive and abruptly ended the chat while I was still explaining my issue. There was no willingness to listen, no professionalism, and absolutely no resolution. As a customer, I expect at least a basic level of courtesy and support, especially when trying to return an item properly. Zara, this is unacceptable.”

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Posted 7 months ago

“Worst customer service!! Tried to return two items, one from instore purchase and one from online purchase. I explained this at the counter. She then scanned my QR code for both returns which generated an invalid error and one item cannot be returned. Contacted customer service as advised by staff and ask for new returns code. Customer service tell me to use the e-ticket and dont understand its become invalid. They keep ending the chat, have tried 3 times will try again today. So now i cant return an item due to your systems causing my e-ticket to be invalid? The chat is outsourced overseas. The agents dont understand the request, they will give their answer then end the call, never resolving the issue.”

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Posted 7 months ago

“I live in Torrevieja and for many years have been a regular and loyal customer of Zara but recently visited the storejin the boulevard shopping centre only to find no customer care and no tills only self service and the one assistant who after 10 minutes appeared was rude and sarcastic,people want personal attention and not unpleasant staff ,I will never go to Zara again.”

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Posted 7 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 8 months ago

“Good company”

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Posted 8 months ago

“A pair of pants priced for $69.99 an a tee-shirt goes $39.99 they added $10 on the pair of jeans pants and say when checking out the item the price change and I clearly say this the price on all of the jeans. They will not change the price or award me the price they list the jeans for. I stand in line for a long period of time to be disappointed. I will not visit another Zara store because of this situation inside the crossgate mall in Albany”

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Posted 9 months ago

“Amazing product 👏👏👏 Worth of cost 😉”

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Posted 9 months ago

“Good product best quality”

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Posted 9 months ago

“Excellent”

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Posted 9 months ago

“Very good quality! I rated 3 stars because of the return policy. I don't live near a Zara and had to choose the "return at delivery address" option. I had to pay $5 for this service. Also, I just found out that I will need to deliver the package to FedEx myself and they will not be picking up from my house. Paying for exchanges is not common in 2025.”

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Posted 9 months ago

“Very good”

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Posted 10 months ago

“Nice produced”

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Posted 10 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 11 months ago

“Hand bag was very good quality”

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Posted 11 months ago

“Brilliant, great prices. Love the quality of the clothes.”

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Posted 1 year ago

“Very good. Recommend”

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Posted 1 year ago

“I think zara has the worst customer service. The chat agents leave you waiting until the chat ends. You leave the chat with no resolution. It is really exhausting trying to get a resolution.”

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Posted 1 year ago

“The manager, Asim, in the Brompton store in Knightsbridge provided me with an exemplary service. He gave brilliant customer service and offered a relaxing and pleasurable shopping experience. A great performance from this Zara store manager.”

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Posted 1 year ago

Zara is rated 2.6 based on 1,005 reviews