Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 656 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM ZAVVI. Don't be tempted by the prices. They have the worst customer service of any company in the UK. My wife bought a £100 gift voucher code from them at the end of August. It didn't work. 16 days of constant messaging (by me and her) later they finally sent another code which ALSO didn't work!. They frequently say things like 'we'll respond to you within 24 hours' then just ignore you. They reply with cut and pasted robotic responses through their website and each message is read and responded to by a different person who has no idea whats been going on. You may as well be buying goods from the back of a lorry for all the support you'll get if something goes wrong. They are an unscrupulous bunch of crooks and we've had to report them to Trading Standards.”

Helpful Report

Posted 9 years ago

“Pre-ordered game 3 months before release. Release date rolls around and no game. Contacted them and got a reply saying that "Your order is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock. In the meantime our buyers are trying to obtain this for you from other suppliers." Contacted them again and said that I didn't understand why they were out of stock of a pre-ordered game and that I could do with some idea of when I would receive it. Reply was "I am very sorry for the delay in this order, once the item is in stock it will automatically be despatched straight to you." Not answering the question and offering no reason for how they could fail to deliver my pre-order. Despite the loss of pre-order bonus items I am cancelling the order and will not be buying from them again.”

Helpful Report

Posted 9 years ago

“Pre ordered a game for my autistic son, I have now been told I might not get it till 5 days after release!! What is the point of pre ordering! They have also refused to refund me even though they have not posted the item yet! I will be ringing trading standards on Monday to find where I stand legally. Please AVOID this company.”

Helpful Report

Posted 9 years ago

“They are pathetic and have horrible customer service. My game took 15 days to come via 'standard delivery'. DO NOT PURCHASE ANYTHING FROM THEM. They lied about the dispatch date and were completely useless when it came to helping me. Their customer service team are a joke 3+ days to reply and they only ever sounded interested in covering their own backs. PATHETIC.”

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Posted 9 years ago

“Would also give 0 STARS if i could. Customer service team accsued me of lieing on multiple times to get out of a small refund as their website was very poorly updated. Would highly recommend no one to buy from these guys as if something goes wrong with your order there is very little support in place. Zavvi have lost a huge customer here as i own in the thousands of video games and tens of consoles but they would still sooner lose a customer like this than deal with any problems. Please if anyone wants a Zbox go for a loot crate or 1up box i have bought subscriptions for both of these now instead of Zavvis zbox and would suggest anyone else considering this to do the same.”

Helpful Report

Posted 9 years ago

“I would give no stars if I could. Ordered item October 2014 has been dispatched September 2015! Very little contact (just the same email each time with a different date) lasts few emails were ignored at no point would they give me a dispatch date! I actually cancelled order months ago and yet they haven't actually cancelled it and dispatched it nearly 12 months after ordering! Avoid at all costs.”

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Posted 9 years ago

“Ordered a poster, they sent the wrong one. It took a month of messages on their stupid message board system to get a refund. Will never use again”

Helpful Report

Posted 9 years ago

“Advertised ps4 bundle as stock, take your money, then 3 days later tell you they are waiting On Their supplier and don't have a date!!!!! All individual items are listed as stock!! No phone number to ring them and very slow/no response to email APPALLING SERVICE FOR SOMEONE SPENDING OVER £300!!”

Helpful Report

Posted 9 years ago

“Pred-ordered a game two weeks before its release. A day before so they contact me saying its unavilable and they will offer a different version of the game. The next day, I do t recieve the game and realise they didnt even take my money. Contacted them several times and all they did was ignor my emails. I honestly dont know what to do as the pre order bonus will be lost if I now butly from elsewhere. I am completely applled by their responces ans lack of service. That was the first and last time I order from them agai.”

Helpful Report

Posted 9 years ago

“I got a game with code allready used code. Contacted customer support and got the same answer every time: we are researching it. For a month now. I feel ripped off. They lost a loyal customer.”

Helpful Report

Posted 10 years ago

“I ordered a dvd box set on 23rd feb was never sent out and can't tell me when they will be able to ship it. the customer service is appualing you just get standard response emails I will NEVER use them again avoid at all costs”

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Posted 10 years ago

“testing”

Helpful Report

Posted 10 years ago

“I ordered just over £40 worth of stuff from Zavvi in January, and got an email saying they were all dispatched together. A few days later I only received one item (worth about £2) so £40 worth of stuff didn't come. I've emailed them twice (tried ringing but the number only has an automated message telling you to go on the website) and have sent the non receipt of goods form thing that they made me print, fill in, then scan, and sent back, and I haven't heard anything. Really won't be ordering from them again, at least with amazon you can ring/chat online to get it sorted quickly rather than send emails; waiting days hoping that you get a reply, and with ebay you get paypal protection. I wouldn't suggest anyone risk more than a few pounds on this website.”

Helpful Report

Posted 10 years ago

“I wish I had read these reviews before placing an order with Zavvi.com! NEVER pre-order an item from Zavvi - I placed pre -order for X-box One as special treat for my 15 year old when he passed his GCSE's. 3 weeks after due date still hadn't received my X-box but the payment had been taken! No phone number on web site to contact Customer Services so had to complain via email. The replies to my query were awful basically unwilling to accept any responsibility for taking more pre -orders than they could fulfill. After many emails they just cancelled my order!!!!! Currently watching my bank account for the money!!!!!! DO NOT BUY from this company”

Helpful Report

Posted 10 years ago

“I would strongly suggest anyone that has ever ordered from Zavvi... especially if you have subsequently received an email stating your order had to be cancelled for some reason, BUT, that your card would not be charged... CHECK your bank statements! This exact scenario happened to me and, boy do I wish I'd done some research on Zavvi before I created an account and placed an order with them. Had I not been the type of person that keeps a keen eye on their bank transactions, I may never have even noticed they'd billed me for what was by that point, a non-existent order as it had been cancelled a week earlier. Technical error they explained in their first response to my querying the unauthorised charge on my card. Mistakes happen... computer systems are not infallible, so... this explanation could be acceptable. However... 4 WEEKS and multiple complaint emails just to get my money back... each responded to by more or less the same line... 'Sorry, we've passed this issue to (insert payments team/IT team/etc) and requested a refund for you again, which should be paid within 3-4 working days'... it didn't fell like incompetence... it felt like a scripted stalling procedure. During the course of this fiasco, I did my research on Zavvi... better late than never, I figured. Wanted to know what I might be up against. I was stunned to discover my problem was not only far from unique, but actually seemed commonplace. This whole experience has left me wondering whether the standard practice at Zavvi is to charge a customer's card irrespective of whether they can fulfil the order and just put up with the customer complaints for at least 1 month on any given transaction, so that the money sits in their account gathering interest while they stall the refund. I wonder how much money is sitting in their bank account at any one time that actually belongs to customers awaiting a refund? I've also noted numerous reports of 'out of stock' order cancellations, swiftly followed by an email to the customer that the item is now back in stock, but unfortunately... no longer at the original price it was when the customer made their original order. So, just in case you've missed the underlying message in my review... Steer clear of Zavvi! They're still in administration (or have only just clawed their way out of it), and I would not consider your money safe in any transaction with Zavvi. Even if they tell you that your order was cancelled and... hand on heart, scouts honour, etc... your card will not be charged for this transaction. If you've already been doing lots of business with Zavvi... check your bank statements carefully.”

Helpful Report

Posted 10 years ago

“THE WORST EVER EXPERIENCE I HAVE EVER HAD. where to start. there ordering system doesnt update so you place your order and then you can e-mail sorry you cant have the item. shocking customer service, it took weeks to sort things out, and they even sent details of my complaint to another customer who was also complaining as the customer e-mail me to let me know. how bad is that. the reviews are totally fake and made up by fake accounts by employees. one item i ordered they sent an e-mail saying that i couldnt have it as there was none left in stock then the next day i received another e-mail saying that it is in stock but i couldnt have at the price i placed my order with(the price advertised) but i could have it at a higher price which was an extra quite abit higher, what a con. 2 items never turned up refund given. the head of customer service lied to me saying he tried calling me but no answer depsite giving me a time when he was going to call so made sure i was free i waited for nearly 2hrs no call, i had no missed calls on my mobile, nothing at all. he eventually called me days later only after i had sent him an e-mail complaining, he even admitted to me they have a small team going onto review sites trying to rectify bad reviews, but how? i will tell you how they are posting fake good reviews how dirty and deceiving is that. I couldnt believe what experience i was having, for a company to get it so wrong is shocking, this was my first order with them, now every review site i got onto is full of bad experiences.”

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Posted 12 years ago

Thanks for your insight for the great posting. I am glad I have taken the time to see this.

Posted 11 years ago

Zavvi is rated 1.2 based on 656 reviews